USA Sliding Door Repair

I used USA Sliding Door Repair for the first time today. Great customer service and very friendly. The price was very reasonable. The two technicians were very thorough and professional. I was given a military discount on the spot.

Very nice to see a business support Veterans. I will recommend USA Sliding Door Repair to anyone who needs work done. Couldn't be happier with the service and price.

Thank you

These guys are running a scam operation! Do not use them! We called them to get a window repaired. After paying 50% of the deposit up front, they said they would order the parts and be back to finish the job when the parts arrived.

It has been 6 weeks and they NEVER return phone calls and have not done the job. I should have known better than trusting a guy who doesn't even have an ROC number.

You have been warned, this is a scam.

This was my first time contacting the business.
The representative who answered my phone call was not very approachable. They seemed frustrated with the questions I was asking in regards to a quote and old information listed on the website. I am giving this a two star review because they were able to answer my question, I need to shop somewhere else.
Hopefully you have a better experience contacting this business.

I called to talk about repairing a sliding door. The guy tried to upsell me on more than I needed. He was very rude and unprofessional so I hung up on him. Now he won't stop texting me and calling me names. What a joke.

Not taking my original review down, but I am adding an update. So a week after not hearing from him, Jeff finally returned the parts after I threatened to file a police report. The only inaccuracy from my first review was that the girl he brought over was not actually his gf. Apparently she really was a new hire. Just didn't seem like that at the time.

But at the time of the first review, I had not received my parts back and I hadn't heard from him so I had no choice but to leave a bad review. He called me this asking morning asking that I take the review down. He said I wasn't his customer because I never paid him, and I'm glad I didn't, because he didn't do the job I hired him for. Then when he raised his voice, I hung up. Now I have to block his number because he's called me repeatedly.

I'm adding an additional star because I got my things back, but this whole experience has been absurd.

I hired Jeff in March to replace a sliding door.  Paid him $850 deposit on March 25.  The door supposed to be in within 6 weeks.  NOW it have been 5 month, and No door.  Called many many times, and after tons of excuses, he stopped communicating.  

Jeff, are you running fraud?  Please answer my phone, or reply here.

If you still do not respond, i will start dispute-process with my CC company just as Bryn P.  did.

Called him up and he said he'd get back to me. Two weeks later I gave up and decided to try and fix my sliding door myself. Fixed it and texted him that I didn't need his services. He filled my phone with page after page of insulting nonsense crybaby texts till I blocked his number.

Edit...removed a star.  Jeff and his assistant were nice and they did the work we needed as stated below.  While they were here, we also discussed an issue we were having with the locking mechanism.  He quoted a reasonable cost to replace but did not have the part with him.  He said he'd return the following day around noon to replace the part.  No call/No show.  Even after I texted him at the end of the day to determine if he'd still come to fix, there was no reply of any kind.

Saved a lot or money considering we thought we'd have to replace the sliding glass door to our patio.  We've had issues with them for years and finally got to the point we weren't going to deal with it any longer.  We got quotes on replacements and just didn't want to spend the money as we're not completely certain what we want to replace them with.  Found USA Sliding Doors through Google and called for a quote.  Jeff said he could be out that afternoon.  He showed a little later than quoted but within forgivable timeframe.  He assessed the issue, replaced the rollers for the quoted price, cleaned up and provided us with additional information to keep the door in good working condition.

Usa sliding door Replaced rollers now door opens with 1 finger took them only 30 min now my family can finally open the back door

I wanted to write an update since I don't want someone using this company and realize they are a fraud. Jeff came to my house and replaced the rollers and worked great. He stated 3 year warranty and would come back anytime. 1 week later our door was making a weird sound as the roller was scraping against something. Text Jeff and he said he would be out but never showed up. I text him 2 more times and no response. I would save the frustration and go with someone else as Jeff is not reliable or professional.

LOVE USA Sliding Door Repair! Jeff was the one to take care of my doors at my home and he's a true professional. The repair took no than 30-45mins and he's a great guy. I would highly recommend this service to anyone who's in need of any type of door repair. THANK YOU!

Guys came out and replaced the rollers and door works great now.   Saved a ton of money going through these guys as opposed to replacing the whole door

We highly recommend this company for sliding door repair! We called on Monday and Jeff came out that afternoon.  He was VERY knowledgeable about the door.  He had the part to fix it but he noticed it was dented.  He asked if it would be ok if he came back the next day so he did use the bad one..  We really appreciated his integrity to not use the dented part.  Also the 3 year warranty he gave us on the door repair is great!

An accident led to a completely shattered sliding glass door. Jeff had his guys come over on their day off and replace the door that evening. I was in an absolute pinch and these guys saved the day. I hope I don't need their services again but if I do, I'd go to them 100%. Excellent work!

Excellent service from Jeff at USA Sliding Door Repair. Super responsive, friendly, and fast!!! Highly recommend these guys !!

Did great work on my sliding glass door! It was really hard to open and close and the track was really worn. Now it works like new! Was polite and on time, very professional. Gave me a great price. I would definitely recommend this company to anyone needing work on their sliding glass door.

Jeff and his trainee did a great job.  Their phone quote was fair.  They arrived on time and professional.  They replaced rollers on our sliding window doors and straightened our frames for easier opening & closing.  They have a loyal customer in me.

These guys are awesome. They replaced the rollers, put a new cap on the slider, and now my door slides just using my pinky finger.  They really care and it shows.  They showed up when promised.  They will be getting all my future business.

Wrote a check payable to Jeff Sarra dba USA Sliding Door in the amount of $420.00 on 05-13-2020. My husband and I should've paid closer attention to the red flags. Yes, he was nice and courteous on the day he installed, but as soon as we called him back to fix the rollers, it was excuse after excuse after excuse from my phone is not working, my car is not working, yes, we would be there to not answering his phone for months. Filed a claim with our attorney and please keep in mind, his business address is no where on yelp or on his website. Not to mention he changed his phone number from what's showing on Yelp. Finally called him again and he answered and I asked if he's going to come out and he was practically yelling, YES YELLING! Ma'am who are you? I don't know who you are so please tell me who you are so I can help you. Then he was telling me that he came to my house and no one was home. Well, that was bull because, I AM WORKING FROM HOME. Everyone, please pay attention to the bad reviews. They ARE ALL TRUE!!! This is coming from someone who always gives the benefit of a doubt. This is why I am posting a review to help you in your search for the best sliding door repair company. Thank God for Yelp!

Great customer service!!  I called Jeff around 10 in the morning and he was here the same day. Got my sliding glass door back in working condition. Super professional and walked me through what he did to fix my door and why. Would recommend to anyone looking for a door repair company.

Jeffery did an amazing job on my patio door screen replacements and thoroughly explained issues he found.  I will definitely use him again and refer him to others needing service.

Beware of poorest customer service. Jeff installed new auto sliding doors at our place 4 months back and the wire snapped and the door stopped sliding automatically couple of months back. There is a 3 year warranty on the products since it was a new installation and so we have been trying to reach this guy for about 4 weeks now to just schedule an appointment to take a look at it but everytime he either doesn't attend the call or cuts it saying will call back and never does. The slide right company which supplies the products is willing to do a service since it's in the warranty period but since Jeff has the bill for purchase and we don't , we couldn't get them do it either.

My sliding door was so difficult to repair, I called USA and they came out the very next day. They fixed it quickly and for a great price, I would definitely use them again!

Called Jeff on Monday afternoon for a sliding door repair. Although Jeff was booked till the end of the week, he made an extra effort and got me booked for Wednesday morning. Jeff and his assistant (B.J. or D.J.) arrived on time and did a GREAT job. Most importantly, he quoted me a price over the phone and didn't try to charge me more when he completed the work. USA Sliding Door Repair should be your first and only choice.

Very knowledgeable guy with good experience. They were able to figure out where the sliding door was getting jammed and fixed the issue with in 10 mins. They cleaned up after there work.