Redline Windows

Good people, great customer service! I called them Thursday morning and at first he said they we're booked full but I told him final walk-thru inspection was on Tuesday and I had to have it done by then so he sent someone to measure it that day. They rush ordered the glass and replaced it first thing Monday morning. Installer had over 25 years experience and it took him less than an hour to replace the window. Very pleased!!

I had a whole house or windows installed and they failed to put a screen on 1 of the windows and within a year from them finishing I noticed and called them and they said they will have to charge me for it. The neighbors are having issues with their windows also. Not the kind of business I would recommend.

Terrible estimating, follow up and scheduling.

Hope installation goes better and good quality. Price was ridiculous by time it was finalized.

Install went well - at least it hasn't fallen out or leaked yet. We'll see - compared to 2.5 times the original price.

Posting this review after watching my husband struggle to get them to do what we paid them to do.

-Called, got estimate, hired them, paid them in full.
-Sent someone to measure our window
-They came back with the window a week later but OOPS! They mismeasured. We'll call you to make another appointment. 2 weeks go by. Nothing.
-Husband calls them back. Oh, someone marked this job as done. (??) So we tell them, no, never got our window. They say they'll order and be back out.
-Job was scheduled for a certain time window. An hour ahead of when they're expected, they arrive.
-Uh, you guys are early, we weren't expecting you for another hour. The Redline Windows worker replies: Surprise! (No sorry, never called ahead nothing)
-The unmasked worker *walks into my house* and I have to tell him to get a mask because I have an infant and, you know, there's a PANDEMIC. They go back out and get one and finish the job.

Unbelievably unprofessional, had to chase them down to do what we paid them to do, showed up early and acted like it was a surprise birthday party, and put my family at risk by not abiding by state regulations to wear a mask.

Don't make our same mistake- don't hire these folks.

Needed a double pane window replaced in a French door.  Set up an appointment to measure the glass and then for the install.  Richard showed up on time on both occasions, was professional in his work and did a good job.

Just received got off the phone with Anthony.  Found this company off of Homeadvisors.com.

Very impressive how they called me from my inquiry. Next day.   Explained the type of work that I needed.  Anthony offered a free estimate.  Explained how they replaced the windows.  I asked how much something like that type of repair would run Ball Park and he became very evasive.   I told him that I understand that they need to look at the window for the actual estimate and that I wasn't going to hold him to the Ball Park range.  Conversation went down hill from there.  Sad that a business has to rely on that type of customer facing employee for their revenue.

Very happy rolling to work with me on the scheduling also help me do some things up and above which they do not do I appreciated that therefore you will have a return customer for sure thank you guys

The folks at Redline were great. Prompt responses, on time, good prices, and nice to work with.

I used Redline in Dec 2016 to repair a broken window in my Peoria AZ winter home, I was so impressed with Terry the window tech guy, that I got an estimate from them in January to replace 3 old single pane windows and up grade to double pane, aluminum frame.  It took a little over 3 weeks to get the windows manufactured because I only wanted aluminum and not vinyl, they finished up last week and installed all 3 windows.  James the installer did an excellent job and I would definitely use Redline in the future if needed.

I have used Redline windows three times on two homes and two different types of issues.  While I do agree with a portion of another review in that, not all the customer facing employees are let's say charismatic or have salesmanship, here is why I like and will continue to use Redline windows:  First, some companies only replace windows OR glass and when I am not sure what I want to do with a broken window, it's nice that Redline will come out and quote or recommend either.  Second, and most importantly, they always give me the most cost effective options based upon my needs and never try and upsell me.  Finally, while this was a little bit of a pain, one technician readily admitted he was concerned about replacing one of my windows as it was atypical and he didn't have a lot of experience with it and was concerned he may break the surrounding ones.  He called his manager who agreed to have someone else who had more experience come out and perform the job.  While it required a follow up appointment; I appreciate that the technician understood potential limitation and risk and proactively addressed it.