Best Solar Panels in Phoenix, AZ

This company was a subcontractor for Elevation Solar.  No replacement tiles were brought by them at the start of the install.  In the three days (spread out) it took the crew to install my solar system, approximately 80 tiles were broken and they took tiles from a supply I had to replace the ones they broke.  After the job was "completed", my roofer inspected the roof.  He found multiple broken tiles and many others out of place.  Elevation Solar had a subcontractor rep come out to fix the tiles.  The rep (David) brought 17 tiles with him and spent 3.5 hours replacing another 20 broken tiles and realigned numerous other tiles to correct the mistakes his coworkers left behind.  The crew was never the same each day.  No members of the crew followed OSHA safety guidelines on personal fall arrest systems as they did not use anchors or harnesses.  I advised Elevation Solar I wanted the 80 tiles the subcontractor used from my supply replaced or to reimburse me for their cost.  Approximately 80 tiles were dropped off by the subcontractor.

If one goes solar, I suggest you have your installer have a supply of replacement tiles handy at the start of your install.

What could & should have been a great addition to home has been nothing but a complete & utter nightmare.  From the beginning this is the worst company- don't let the selling factor of we install & manage it fool you.   I regret nothing more than going with sunny & if I could redo I would 100x.   This is the most unorganized, chaotic & unprofessional group of people I have ever dealt with.
The ONLY saving grace was the salesperson Jason...but even he can do so much with helping at his level.   Worse part...I thought bringing my issues and concerns to the owner would make a difference & I guess not bc nothing but crickets from him too. When the salesperson is embarrassed about the way his own company has handled things...that says a lot. To sunny you are not a valued customer like they sell it.  Once they get your signature you are just another check & number to them.  No value at all.  Personally the entire office-- Taylor and Melanie should be fired. They have no idea what they are doing.
1.  Upon looking over the house & figuring out system nothing was mentioned about clearly trees on side of house.  It was once process started they let us know we need to remove trees--cost $250 to remove.  Doesn't include new plants    They did give a check for $300 & had this been only issue. Would have been thrilled
2.  When installing new electrical box the workers cut fiber optic line for cox internet and caused us to have no WiFi for almost 2 weeks   Their fix was again to give money for time wo internet.  Only person who was sincere in apology was salesperson. The office couldn't be bothered
3.  3 people would call about the same thing at all hours of the day--no inner office communication and no lack of organization to keep customer properly informed.  Over-communicated on useless info and then none on stuff that mattered like the process of when things would happen
4.  Specifically asked Taylor--acct manager of when install would happen & she said crew would arrive at 7am.  Crew arrived at 530am.  Loud and obnoxious yelling & screaming.  Not only waking up our house but most likely disturbing the neighborhood.  The workers were like frat boys throwing a party--again no sincere apology and back peddling from Taylor w excuses and lies about the early arrival.  
5.  Chad who came to turn on system & install inverters after city and aps approval said I'd get login info to see system on app in 24-48 hours.  Days go by & no word.  Reach out to office.  No word.  Finally Jason helped me get office attention & then 10 days later they realize inverter installed had been bad.    Had I not bothered them to get the info they were supposed to send on their own. They wouldn't have even known there was an issue
6. Melanie-customer service manager said it would be a week until it could replaced.  UNACCEPTABLE--after all the issues and the time we've wasted you are going to make me wait 7 days.   When I threatened to have someone put that day or remove system and/or have owner reach out.   Then Melanie offered to cut it from 7 days to 4 & send check for 1st payment.    This was the only time she was apologetic and gave me hope that they realized all their mess ups & would make it right moving forward
7.  FWD about 2 weeks later.  I have now had a virtual call w Michael to go over the system & the app & received the manual in mail via usb drive but still no "sorry 1st payment check" that had been confirmed by Melanie was sent out
8. Once again I am doing their job and follow up and it took about 18 hours for Melanie to respond back.  No apologies--" I will look into when I get in to office" 745am.  3 hours later she states that the check was sent-- talking about the check she sent 4 weeks prior for trees/WiFi.  Also states that check hadn't cleared yet & still no mention of the actual check I'm talking about.   I send her copies of check she is mistaken about; clearing on 9.1 & the check I am talking about is the one she said she would send on 9.8.  Few hours later she says that accountant had error & would have a check hand delivered next day.   So here are the issues with this one:
A. I had to follow up
B.  She didn't even know what check I was talking about and gave wrong info on the one she did think I was talking about
C. As customer service manager.  Why not go above and beyond and say "hey u know what we have dropped the ball so many times w this account let me put a calendar note to myself to follow up & make sure they got this last check after we replaced inverter.  After he's spoken to Michael & the app & system & just make sure there are no issues or questions."  Instead she's clueless to what I'm talking about.   Never once apologizes.   And I'm pretty sure what actually happened is that the forgot to get the check and mail it in the first place.  So lying to cover up
Sad we have to deal w them next 5/10/20 years.   Texts and emails to back up ALL of this.   So beware.  Will not refer EVER!

Caliber Roofing replaced my roof for me and they did an amazing job at a fair price. They did such a good job for me I referred my boss to them. I would highly recommend using them.

What a wonderful experience. Started with Mark our sales representative. Chris and his field crew. Every aspect of the process was seamless. I do have to give a shout out to three person team that came and did our install. They worked for three days straight getting our system installed. They were friendly, hard working, and took such pride in their work. They cleaned up everything everyday. Even went the extra mile for us and painted a small area of our house where my husband had a project he finished and had not yet painted it and while they were painting the pipes on our house went over and painted the one small area for us. I am so very glad we picked this company!

Ryan did a great job getting me out of a bind. When my landscaper accidentally hit my pool timer while cleaning up sparks flew, and the timer stopped work. Had to pull the breaker. Wires were loose and had been burnt through. Ryan was able to come out to view the damage quickly, gave me a fair price & estimate, and got the work done in impressive time. As a bonus, my pool light works again! Cheers, and will be recommending Firefly for future work and to friends & family.

Wonderful Experience from consultation to install! Kevin who did the initial free in home inspection was great and knowledgeable about product an tax savings. Devyn was a pro at install and helped me pic the perfect spot for both my tubes. So much sunshine !  My wife came home to a well lit home and commented I neglected to mop that day! Lol jk thank you Az home daylight!!!

John and his team installed an 18Kw system on our home in June 2018.  We did our typical research and got 5 estimates from top rated solar installers.  A lot of companies wanted to push leases which we felt were not in our best interest and don't make financial sense. John didn't even bring up a lease option and doesn't offer them for the same reasons.  The difference which pushed us to go with Black Platinum was the quality of the equipment they use as well as John's personal attention.  His price was competitive with the other companies we were considering, however, his equipment choices (LG Panels & Enphase micro inverters) were of a much higher quality than any other quote for the same price. Basically, more bang for your buck.

John worked with us throughout the entire process to ensure that we got the system that we needed.  Having just moved into the home, we did not have any usage history to work with.  John was patient and was able to accurately size the system based on very limited information.  There was no sales pitch or any pressure from his end.  He was the consummate professional and was more concerned with accuracy and honesty than making sure we went with his company.  

The installation was fast and respectful.  We have two young kids in the house and they were mindful to keep any areas inside clean and safe.  The install took 4 days and John and his son (John) were present throughout.  His crew is extremely professional, courteous and highly skilled at what they do.  They have all been with John a long time and it showed.  All of the wiring was run in the attic and walls so that nothing showed from the outside.  His drywall repair guy was nothing short of amazing.  You would never know that there was a patch except for our own lousy paint job (they used a closet so it doesn't really matter anyway).  Overall, the install looks great and is functioning as designed thus far.

When APS delayed because of a panel question, John was the one who handled it and got the system live as quickly as possible.  He was even going to absorb the cost of an upgraded panel if APS required it, since it was not part of his initial estimate.  Luckily, he was able to avoid further delays and found a work around with APS.

We are so happy with our choice to go with John and his team at Black Platinum.  We would highly recommend them to anyone looking at solar power.

We were very happy with Rooftop Solar!  From start to finish they made sure it was about us.  The initial visit was informative and all our questions were answered.  The planning and installation were painless for us.  They had plenty of men working on all aspects of installation and it went very smoothly.  They were here for the city inspection and walked us through "flipping the switch".   The follow up after install was a wonderful surprise as well!  Highly recommend!

We discovered "Mr. Sunshine" (Michael) through several recommendations within our community. Before the Verrado Coffee shop closed he would give free seminars, which we attended, concerning the advantages of solar power. We had already spoken with a number of other popular providers, only to discover that they didn't "really" know all that they spoke of. Michael challenged many things that were told to us by the others & through additional research through Google and other resources, we found him to be the ONLY one that had ALL of the correct, up to date information that we needed to make our decision to go solar.

He promised us that it would be a "very casual, NO pressure" process, & that he wouldn't even ask us for our business at the end. He's a man of his word. We had to ask him "What do we need to do to get this started."

The recommendations he made have worked out as he said they would. The installation was as  clean & professional as we could hope for. The process took some time. (about 3 or 4 months) But that's what we were told to expect. We're VERY happy with our decision. Once you sit down with him, you'll quickly notice the extreme difference in what & how he "educates" you vs. the others "selling" to you.

I recently paid our July APS bill for a grand total of $22.63. Previous bills this year were always a credit.    

Would I recommend "Mr. Sunshine" to my friend & neighbors? ...Without hesitation! I already have!

Text or telephone (480) 297-4850 or check out his webpage at mrsunshine@mrsunshinesav…

I had a solar water heater installed by a different company 2 years ago. I was not  happy with their customer service. Of course they were great when selling you the product then not so much when you have issues. Anyways I called the Sun-Earth company and they referred me to General Solar. I called and they came out the next day, diagnosed my problem in about 90 seconds, had the correct part on the truck and replaced it in about 25 minutes. Problem solved and now i have a good resource should problems arise in the future. I would highly recommend them.

I moved in to SUn city after getting a divorce as a senior and wanted to put solar on the roof. I met Cary after speaking to several salesman and decided that Cary had the best price for me. The work was done. A year ago I contacted Cary and got some extra work done installing a mini split that helped even more. I would recommend galaxy solar to anybody because of the professionalism and care.

So all you can comment on is the timeline and a very generic statement that you design each setup differently?

What about putting panels on the north side,  is that ok? What about quoting me a system with 100% offset? Is that ok too?

Again you don't care about your customers or their concerns and your employee (Dennis) is rude to Harmon customers. That's ok too?

It was great to deal with a company that really know how to take care of their customers.  I didn't know weather I should buy or lease my system.  After asking a million questions Arizona Energy Pro's really made me feel confident that buying my system was the way to go.  The install went really quickly.  Much faster than they had even promised.  The girls in the office were always so friendly and happy to answer any and all of my many questions.  I just go my first bill with the solar system installed and it was $35.  I don't have record of what my electric bills should be because I just bight this house but I spoke with APS and they said that the average bill form the previous owners was $245 a month.  I am very happy with the results and would recommend this company to anyone.  Also as a side note one of the reasons I chose to go with this company is because they are a local family owned company.

I had a minor electric issue at one of my rental properties. Ed was able to come out and get it fixed the same day for a reasonable cost after the first company I called could not come out for 3 weeks. We'll definitely be using them in the future.

The most AWFUL EXPERIENCE..
They are there to sell you the system but after that your screwed... I had an issue with install that fried all my appliances now I cant cook nor do laundry and after over a week of exhausted phone calls and messages that were left unreturned they try and come back with $2700 to "patch" my appliances... I am asking for replacement as all of them were new and they would gladly take the money for the system but when you have an issue with the install your up shit creek..... DONT DO IT!!!! There are much better companies

Great quality equipment at a great price. Communication was quick and they were professional

What a great experience! Start to finish (today) SolcarCity stayed in constant contact throughout the entire process, including the activation of our system this morning. What great fun to go outside and watch our electric meter run in reverse!
The sales staff, installers and customer service was wonderful and always available to anwser questions and guide us through the process. If you want to cut your energy cost, substantially, and contribute to energy conservation, SolarCity is the way to go. We give them six stars out of five!!!...pete

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