Premier Solar Solutions

Looked at a few companies to get quotes for solar installation. It's a tough market these days, with all of the power companies turning the tables on solar power. We've got aps, and at the moment things are still in our favor.

When none of the companies but Arizona solar solutions would consider the job because of market conditions (and maybe rightly so, that remains to be seen), we jumped on the quotes they provided and quicker than a blink they had the panels installed and aps approved. We were expecting months of waiting - instead we went from contract to kilowatts in about a month, hoa approval, city approval, and aps approval included.  Just waiting on router connection now so we can watch the power roll out.

We're not expecting miracles, but we were promised a little more than 100% of our yearly power needs and I think it can be done. We've gone through and made sure we're as efficient as possible prior to connection, and I've got NREL predictive production charts (pvwatts) for our specific setup, so we'll see how we do.

I'll post back up regularly to see how things are stacking up.

Only complaint - customer service seems to be almost entirely automated, so the process felt very much like dealing with a phone recording - all our email updates were automated, sometimes to the point of not including specific times or dates of expected steps (like blanks were left unfilled), but when I needed to speak to customer service, there was always someone there on the other end of the line, presumably right here in Phoenix.  Maybe that's how they keep so streamlined to get things set up efficiently, but it felt very sterile - not a friendly neighbor-like business which they seem to be on outside appearance.

Had issues with the solar converter and they sent a guy to my house that same week to replace it an upgraded one at no charge.. Very responsive!

The most AWFUL EXPERIENCE..
They are there to sell you the system but after that your screwed... I had an issue with install that fried all my appliances now I cant cook nor do laundry and after over a week of exhausted phone calls and messages that were left unreturned they try and come back with $2700 to "patch" my appliances... I am asking for replacement as all of them were new and they would gladly take the money for the system but when you have an issue with the install your up shit creek..... DONT DO IT!!!! There are much better companies

Made an appointment with Benjamin for Aug. 1, 2017.  Was told I would get a reminder call the day before, which never happened.  I was here waiting on the 1st but nobody showed up.

I called to reschedule, explaining my problem.  I got an apology and was told that someone from sales would call me ASAP.  Waited a couple of weeks.  Nobody called.

I called again, and re-explained the situation and again was apologized to.  Was told that they are in meetings but someone will call me back.

It is now the 21st, and nobody has called me.  I don't think they want new customers.

I am concerned that if I did schedule with them, their customer service would SUCK.  

Disappointed.

Two years now and still no bill from SRP.  My excess generation covers the Surcharge SRP charges. Wooooo - Hoooooo

We live in Sun City and after looking into various solar companies we settled on Arizona Solar Solutions and have been extremely happy with our decision. Rich who was our main contact has been wonderful to deal with as has every person we have dealt with.  Everything went smoothly and we could not be happier.

No.  Please don't.

This company has been questionable from the get go.  Kyle our "salesman" was okay at first. Really a salesman personality. Not pushy just the insisting that our product is the best kinda guy. My wife and I agreed that we wanted to use renuable energy and was very interested in the savings so we decided to move forward with getting solar panels. He told my wife and i that if we needed anything at all that he would be there for us.

Weeks later we would get sparatic phone calls from people we didn't know letting us know that other people would be by to check the roof and take measurements. More Weeks would pass and we would get more phone calls about different people needed to get back on the roof.  Still no communication regarding where we were in the process or any follow up for that matter.  I would call and check on them every once in a while to see where we were in the process and would get very generic answers from the nice younger sounding gal who tried to answer my questions the best she could ..... Professional emails sent by Craig the guy who handles permitting with the state was not thorough or seemed not to care about anything.  His way of completing his work was to write broken english emails and have me taking time to discuss my permit with  state offices.... . Which turned out to be completely useless and a waste of time and I was told after many days of back and forth with them I was indeed good to go and did not need to contact them in the first place.

I expressed sincere frustration to our sales man Kyle, who after saying he was going to get to the bottom of this and Answer all my questions.  Kyle has just straight up ended communication with us. All of this after a meeting he set up.  He insisted he take care of all this negative bs that's going on around our project. Just gone.  Texts (how he likes to communicate)  have not been returned. As it stands today, on June 25, 2018, I am unsure what the hell is going on. We signed documents with this company on February 26th. 4 months ago.  Please save yourself the headache and go with a reputable company.  If I could give them zero stars I would.

We compared a couple of companies and felt we were getting a better deal overall from AZ. Solar Solutions.   They worked tirelessly to install our system and when a problem arose, they were here to fix it quickly.

We have been producing nearly 100% of our energy since April when we became fully operational.   Even on the few cloudy days we have in Arizona, we're generating energy.   So happy to have final made the decision to 'go green'.

From start to finish Arizona Solar Solutions was great to work with.  My wife and I priced competitors, and Arizona Solar Solutions was either the same price or cheaper, but had many more options available.  At the time we signed up we actually put money in our pockets!  Rich Mason is very knowledgeable, and showed us all of the options but didn't put any pressure on us to make a decision.  We got in just before SRP's rate hike, and were up and running around last November.  To this day, we haven't seen any net electric usage, even in the 110+ degree weather.  We actually still have credit from production of energy for our next bill!  All of the people we met were great, and installation went well.  It does take time due to permitting, etc., but Arizona Solar handled everything from the Town of Queen Creek to the HOA.  All we had to do was be home a couple of times.  We highly recommend the company, and some of our friends we personally recommended would say the same!