Best Solar Panels in Phoenix, AZ

I've never seen a company so committed to helping a customer. In every way, shape, and form my issues were addressed. Hands down, the best customer service I've ever seen and it was such a happy experience. Thank you Mike, for everything!

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We had AES install rooftop solar 5 years ago and was completely satisfied with the design and installation. When we had a minor problem with a new style inverter used on our array, AES sent out an electrical engineer to solve the issue. It's worked perfectly since. Our monthly electric bills have averaged $16 per month since installation!! Thanks guys for a job well done.

Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

CJ and Kyle came to my house because my solar had gone out. They took the time and commitment to diagnose the problem and fix the issue. It was a bit tricky but they did not give up or make excuses. They did the work till it was complete and I was happy!  CJ also took the time to explain to me what went wrong and gave me in laymen terms how the system works! Their customer service was excellent. Their work was though row and the price was fair if not better than fair! I highly recommend StreamLine Solar for all your solar needs!!!!!

Great people to work with job went well and all the crew doing the install did a great FAST job.

I worked with Freedom Forever on a relatively complicated 18kw system that I fully expected would take a significant amount of time for many reasons. The truth is that any "upgraded" or large installation that involves batteries and ground mounted panels is going to take lots of time. Also, my property is very heavily treed so creativity in design was a must.  While there were some stages of the build that were delayed due to Freedom Forever being very busy, most of the delays were due to back ordered Tesla components and necessary re-designs based on "on the ground" challenges that came up as well as a very significant utility infrastructure problem. In the end, however, I have to say that nearly everyone I worked with at Freedom Forever was very professional and competent. In fact, there were two or three people on the team that I would say are actually pretty impressive in terms of going above and beyond to fix challenges and problems.  My project ended up many months delayed for the reasons I listed above, but TRUE TO THEIR WORD, they compensated me 100% for the delays.  In other words, they made ALL of my monthly solar loan payments until the system was working.  One Freedom Forever employee assigned to fixing issues post installation (his name is Casey) literally came to my property and camped out all day long monitoring and investigating a problem I had with my inverters turning off. Turns out he was able to identify the problem as voltage overload from my utility.  I had to have my utility fix the problem, which was a little complicated, but once it was fixed I had a fully functional system that is exceeding my expectations in terms of production and storage. I think people find it easier to bash companies on these review sites, but in the end what matters most is not the problems that come up, but the reaction to the problems. We had lots of challenges, but the company never abandoned me and delivered a monster system that looks pretty damn amazing too if I do say so myself.  Thanks to everyone at Freedom Forever for going above and beyond.

Southwest Electric and Ultra Energy AZ are in business together.  Below is what I wrote regarding Ultra Energy AZ.  You decide if you want to do business with them.

"1 star is too high for them.  

Don't trust anything they say regarding financing and the added value to your home.  Verify it for yourself.  Do your research.  If you sign anything that seems like a loan like we did, know that this will be a secured loan, i.e. that there will be a lien put on your property.  

Solar panels can only add value to your home if they are paid for in full or are financed through a credit card, not a loan.

They bent the facts to serve their purpose, i.e. getting our business. Afterwards, the owner told us he never lied and that you initialed everything, i.e. you should have known better and to "Talk to my lawyers".  Ultra Energy AZ and their representatives distorted the truth."

I talked to Shane on the phone and he got me set up with an appointment within 5 mins! Next thing you know they were at my house. This company has been helping save money and time, and i value both of those things!

Asked for a battery and was told I had to have an inspection to get one. I coordinated the inspection, and had to email twice for the report. No one explained it to me. No one answered my questions. I have emailed, called - nothing. Moving on to a better solution for me.

This company goes by the names of Heliocol West and Green Energy, Inc. Avoid them if at all possible. I purchased a solar water heater, manufactured by Heliodyne a little over 5 years ago. The system was working fine until March 22nd, when I noticed a water leak from the hot water tank. Since the water tank was part of the original system, I contacted Heliodyne and was told that Heliocol West was their service provider for the Phoenix area. The water tank came with a 6-year warranty, so it looked like a fairly inexpensive and easy fix. Boy was I wrong!
I had sent several photos and it was obvious the water tank was leaking. They were "backed up" so an appointment was scheduled a couple of weeks out, not a problem as only issue was I needed to empty a 5 gallon bucket every couple of days. When the technician arrived, he had been told to confirm the leak and then go pick up the tank. He confirmed the leak and then called to say Helicol had never ordered a replacement! Now I am emptying the bucket every day, but still have hot water. They get the new tank schedule another appointment a couple of weeks out. When they replace the tank, I am informed that my Heliodyne controller is bad, but they have one on the truck, which they can replace it with. OK, fine. Just another $300 and I am good to go. Wrong again!
Now one of the two pumps is not working and needs to be replaced. They need to order one of those and I wait another couple of weeks. They show up, replace the pump. Bet you thought this was the end, right? Well now you are wrong. Now a valve is leaking and needs to be replaced and they need to order one.
Mean while during all of the appointments, they have rescheduled on me 3 times. They call the night before and confirm the appointment and then their scheduler calls the morning of and says sorry we will not be there today. No thought to the fact you have already rearranged your schedule to accommodate them. Too bad for you. It has now been 3 months and I have no working solar water heater. I was told "Bruno" would call me 3 days ago, but you guessed right! No call from Bruno.
Bottom line is the technicians are really nice, polite and leave the worksite clean. The rest of the company seems to have no concept of what customer service is. If I could give this company a negative rating I would. If you are considering a solar water heater, find out who services them in this area. If it is Heliocol West, I strongly suggest you find another brand.

Waited 2 1/2 hours for a no show appointment, AGAIN!!
I was called by Tommy to see what could be done to make me a satisfied customer. He talked loudly over me as I tried to explain and he just argued instead. First, he said I had agreed to the fan in the back, then said he knew nothing about a problem, then finally said he knew I was unhappy because I told him before he left the install day. If he was unable to do it as originally explained to me, I would not have had the work done in the first place.  Noise was my number one concern, energy efficiency was second to that, and I specified that as we walked the house initially for the quote.
I was called by the young lady in the office last week and told they would come and remove the fan and refund my money, she made an appointment with us for 6 to 6:30 a.m. on Monday, June 27th. She made the appointment so early so it wouldn't be so hot in the attic for the electrician.  
We moved our appointments around to accommodate this time, we got up while it was still dark and waited patiently as 6:00 a.m. came and went, 7:00 a.m. came and went and 8:00 a.m. came and went.  My husband called the office and left a message on the machine, no one answered, and they called back at a little before 8:30 a.m. saying the technician was sick and they would have to reschedule the removal. The last time I waited a week for a response and didn't get a response until, coincidentally, I posted a bad review for no return call on Yelp. I just want the fan removed and my money refunded.  The other electrical work they did do for me works fine, I love my whole house surge protector, I love my can lights in my kitchen and the light in my pantry and coat closet. But I don't like waiting for no one to show up at an appointment they made with me. That's bad business. Hopefully I will get a return call to schedule another appointment and someone will actually show up for that one. We'll see.

We have been fighting for 5 months to try and get our inverter replaced. Technician has been out 3 times and each time Sun Run has failed to send the correct parts. When I try to call Customer Support I get a voice iMessage. No one answers my calls. Stay away.

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