Arizona Energy Pros

Arizona Energy Pros has definitely improved their customer service. Tech was out and ensured that everything was good to go for city inspection. Now waiting for utility company to energize the system.

This is an outstanding company. From the moment our call was answered by Jessie to the excellent work provided by Tommy.  Jessie was terrific. She re-routed their electrician to our house for same day service...he arrived within an hour. Tommy expertly diagnosed the problem, replaced the circuit wire, and was a delight to work with. Very highly recommend AZ Energy Pros for your electrical needs!

***Update*** 8/5/22 Solar's finally up and running thanks to my husbands dogged pursuit of fixing the mess we'd been served. When the owners read my google review they reached out and showed a sincere desire to make things right. They were surprised and dismayed at all the problems we'd encountered and reduced our final payment by $1000. Owner Russ even came to the house today to ensure the system was turned on properly. I'm happy to update my review and give AEP 4 stars.

Save yourself time and money, Call these guys first, and your electrical issues are handled. If you happen to get Mike, even better

Would give 0 stars if I could. I had an appointment scheduled and no one showed up. I called the office a few times to ask if he was still coming and they assured me he was but didn't know what time (at this point he was already late). Called again 3 hours later and they didn't pick up the phone, left a message asking them to call me back and they never got back to me. A few days later I called back to see if they could reschedule and they hung up on me. I called back right away and they didn't pick up the phone. I don't know how a business is running with such horrible customer service. I'd rather them just tell me they're not going to complete the job so I can call someone else rather than leave me hanging the way they did. Would not recommend to a single person. Don't even waste your time.

Mike was great to work with!  Punctual, very knowledgeable, and went above and beyond.   A job well done and i feel comfortable knowing it was done right.  Will definitely hire again.

My wife and I entered into an agreement to purchase solar from AZ Energy Pros in 2021. The main selling point for us was that we could cancel the agreement at any time up until installation. This was assured to us by the salesmen that we met with. We ended up making use of that several months after our agreement  (it is worth noting that at that point we had heard nothing from them regarding installation, but that was not why we wished to cancel). After we cancelled we did not hear anything more from AZ Energy Pros. The following year we received a notice that we had been sent to collections for thousands of dollars by the company, no invoice of any kind was sent to us. The company cited fine print in their contract that allowed them to bill us for absurd and made up charges due to us cancelling, despite what their contracted sales representatives had told us. We feel very mislead and mistreated by AZ Energy Pros.

I purchased a new solar system from Arizona Energy Pros in 2013. I worked with both Chris Martinez and Rusty Gardner. The process was mostly smooth. Some hiccups along the way were broken roofing tiles (but from their location it was clear that the painting company I used earlier had cracked the tiles and just kept silent). AEP said they would find the tiles but had such a hard time and the ones they found didn't match and said they would put those under the solar panels. I managed to find the company that install the tiles and bought some tiles from them and AEP bought the rest and in the end 25 tiles were replaced. I think the painting company did it and just didn't say anything i.e. why would they since they knew the homeowner wasn't going to go up on his roof anyway? So kudos to AEP for taking ownership of the broken tiles and replacing all of them. The crew also damaged one of the gutter sections and asked me to contact the gutter company and get a quote and then paid to have the gutter section replaced. Again kudos to AEP to owning up to all the damage that was done even if it was not by them. The solar array has been online now for 8-1/2 years and been working great. They installed 22 panels with 225 Watt micro-inverters. In hindsight I should have opted for 28 or 30 panels but that's life.

5 months in to a horrible experience so far. We spent almost $90,000 on having 70 panels installed that haven't worked right from the beginning. They completely ignored our concerns for the first 2 months and another 3 months later it still hasn't been fixed. The last 3 months the panels hardly produced at all. While waiting for them to address the issue we are paying for the panels, on top of our power bill, on top of the fees from SRP for being 'connected' to Solar. They don't monitor your panels unlike most companies and despite asking over a dozen times, still haven't given us the ability to monitor them. They ignore calls and emails. They keep saying they are working on it but only came out twice to look at the system. They told me forwarding me their emails to the company that manufactured the inverters wasn't an issue so I could see what is going on. And yet I haven't gotten a single forwarded email. I haven't gotten anything from them other then that they are working on it and I should be patient. Our attic was left unsealed when they did the install and is still unsealed. The last time they came out they left the power box open with the insert hanging off the switches. This was 2 days ago and not even an apology for putting my grandkids at risk, much less an update on any of my concerns with the system that isn't working, the thousands of dollars we are out while waiting, or log in info to monitor the panels. Horrible business practices all around!

I had some electrical issues and they came at the appointed time and repaired my issues efficiently. The tech was courteous and knowledgeable.
I would not hesitate to recommend AZ Energy pros. Several friends that I referred them to were also satisfied with the service.
I don't do reviews very often only when I especially impressed with a business.

I am very happy with the whole crew at Arizona Energy Pro's. I am living in Denver and this is my Rental home.
I started this project in June of this year and my solar is hooked up.
Everybody from Lee to Yollie with updates has made this a easy journey. I wish all things could work that Way...
I have not received my first bill, looking forward to seeing the beneifits... APS has been more commentating then EXEL Energy.  I am still waiting.
Long story short...Very Happy and would recommend them....Oh by the way they Lee was the only one who called me back and put forth the effort to make this work for me....

I had the most pathetic and disappointing sales effort possible with Arizona Energy Pros. Their sales rep was scheduled to meet with me at 11:30 am on 8/30. First, he arrived over 20 minutes early and I wasn't home yet for the appt., so he left. I got home at 11:20 (10 minutes early!) and waited for him to arrive. When he wasn't there yet at 11:40, I called him to ask where he was. He said he had already been there long ago but assume I had forgotten the appt. since I wasn't waiting for him 20 minutes before our scheduled time. I did not forget, rather I was sitting at home waiting for him, and obviously wasting my time. He then said he would come back but didn't arrive until about 11:55.

From there, it was the worst sales appt. I've ever been part of. He had no information for me, no presentation to give, and didn't ask me a single question about what I want or need. He simply opened a spreadsheet and basically said "ok, I can put in a system for $x / month. What do you think?" I got no information on their company or what products he was quoting or why. He had no idea what my solar / energy goals are. He must have pulled the quote out of thin air by just guessing at how much energy I need to produce. Had he asked anything at all, he would have learned that we are adding a pool and an electric vehicle soon. There's no way he could have accounted for those in his quote, although accounting for them was very important to me. When I did ask questions, like what warranties do you offer, he just said "oh, we have the best warranties, unlike anyone else." I seriously felt like I was applying to Trump University.

He also must have had another appointment because he was in a huge hurry to just get out the door. I asked if he could provide me more information on what he's quoting so I could at least research the products myself, so he said that he would send me a detailed proposal. That was over 2 weeks ago, and I have not heard from him since our appt.  Do not waste your time contacting this company.

I was a bit anxious when I began the process of switching to solar power. But as soon as Arizona Energy Pros made contact, I was able to relax and actually enjoyed the process. There guidance and knowledge were just what I needed. Everyone is professional and friendly while maintaining the highest level of service. I highly recommend them for your solar installation!

Bought solar system from Russ for my 6,500 sf home, APS bill change from $700 to less than $200 per month in summer, $25.00 in winter.
Great service, enjoy the saving on money and energy.

Requested a Solar Installation consultation, after finding them through Yelp. I called AEP, discussed what i was looking for. They took down all my information, scheduled me for Friday 12/2/16 and proceeded to no call-no show.

It was great to deal with a company that really know how to take care of their customers.  I didn't know weather I should buy or lease my system.  After asking a million questions Arizona Energy Pro's really made me feel confident that buying my system was the way to go.  The install went really quickly.  Much faster than they had even promised.  The girls in the office were always so friendly and happy to answer any and all of my many questions.  I just go my first bill with the solar system installed and it was $35.  I don't have record of what my electric bills should be because I just bight this house but I spoke with APS and they said that the average bill form the previous owners was $245 a month.  I am very happy with the results and would recommend this company to anyone.  Also as a side note one of the reasons I chose to go with this company is because they are a local family owned company.

This company is amazing! They're very kind and understanding people. The guy they sent over to help find out what was wrong with our solar panels resolved the issue in no time. A very responsible company. Thanks so much!

AEP came out and did a survey. Provided a very competitive quote compared to the national company offers.  Was able to have whole system up and running with no issues in about 30 days.  Great personal service.  Have lowered.my bills from $400 to $100 or less per month.  Great. Company to work with.

It's been a year since AEP installed our system. I'm sure glad they did because I'm paying only $35 on my APS bill for JUNE!!! Russ, the owner, conservatively estimated that my summer bill would be about $75 bucks with solar, which I was very excited about a year ago. Come to find out that he was way off. Paying $35 in June was a delightful surprise. Even my wife, who was skeptical, is glad that we invested in Solar. Since I financed this system, I decided to pay exactly what I would be paying without solar, but in 8 years, my loan will be paid off, and I will get to enjoy a much cheaper APS bill. If you live in AZ, I would highly recommend anyone to invest in solar panels because APS or SRP is only going to raise their rates. Solar is a great way to hedge against rising energy cost. There are may reputable solar companies in the valley. I would highly recommend giving Russ an opportunity to quote your system. He uses state-of-the-art solar panels that other competitors didn't use. Installation was very professional as well. They do not hire out their installers. They have their own dedicated installers who even painted the conduit tubes to match my house. Finally, please beware of using the solar companies that knock on your door to gain your business. Many of them are rip-offs. Go with a trust worthy company that has been around for a while.

Had a problem with my ceiling fan where the remote and light both stopped working. Changing the bulb didn't fix it, so I needed a reprogramming. These guys came out and fixed it pronto, and at a very fair price. My neighbors also use them and have been happy. A great locally owned business!

Arizona Energy Pros is GREAT!!!  I had my home reviewed for an Energy Audit and the work was performed by Arizona Energy Pros along with putting up a Solar System.  I had a investment in a CD for 20k that was making me $20 dollars a month..I invested this in my new solar system which is cutting my electrical bill down $200 a month and $300 during the summer.  Smart investment now I have more money to maneuver to my other bills like an extra income with savings on my electric bill....