Best Businesses in Phoenix, AZ

Met Charles in a time crunch and he accommodated me the next day.  I needed 2 remote key pads programmed, don't waste your time on the cheap look alike from amazon.  Charles has the right stuff and is the real deal.  It's comforting to know that there are are still independent craftsman available that are value priced in comparison to other shops or the dealer.  He was less expensive to meet him at his place but he is a mobile operation if you need that level of service.  I'll be using Charles at Ardvark in the future!

The only key to my VW Jetta GLI, simply vanished after I got home last Wednesday evening. We looked high & low but couldn't find them anywhere (entire key ring with car & house keys) they vanished & the car was stuck in my garage.
Well I'm now learning that VW's are not as cheap or easy to replace a lost key as Fords or Chevy's are, they have this neat but pricey "flip" key (switchblade) that serves as a remote to unlock the doors, it contains an anti-theft transponder (like most other car brands) an ability to send a signal to the engine computer's immobilizer, that needs a special code to be programmed into the key and the car simultaneously, and lastly, it's a "sidewinder" key that has grooves cut into the sides rather than teeth as a normal key does and requires special equipment to cut the grooves into that type of key.
To make things worse, I live in Coolidge, and to replace a lost VW key (when there are no other keys remaining), the dealer says, first you must have the car towed to them, then wait two days after they order the correct key for it (the keys are ordered by a car's VIN and cut to match your car at VW, who then sends it pre-cut, to the dealership). The dealers apparently don't have the equipment to make (cut) a new key themselves anymore, they only sell blank spares (if they're in stock), or they can order a blank from VW that has been ordered pre-cut to open your particular car's locks. But then the transponder, anti-theft immobilizer and remote, all have to be programmed at a cost of $125 in addition to the cost of the $175 key...adding in the towing fee (unless you have AAA) and the inconvenient two day part wait time (BTW, you must arrive IN TIME for a key to be ordered by 1 pm, anytime after that and it doesn't count as a day), it could get up to an inconvenient $500 for ONE new key at the dealer! Then it gets complicated...If your car had a previous owner and he replaced a lock or re-keyed the vehicle at some point, VW has no way of knowing that and will only cut the $175 key to the original pattern the car came with that's on record. So if it doesn't fit, (to unlock the door or start the ignition) the customer is still responsible & must pay for a now useless $175 key! Unreal...!
I decided to go a different route. I Googled "VW locksmiths in AZ" and must've called over a half a dozen locksmiths that could not do it for one reason or another... In fact one locksmith who said he'd do it, had me waiting 1.5 extra hours one day till I finally called to see what time they were coming, only to be told they decided they wouldn't be coming now because I live too far from Mesa...it would have been nice to let me know about that decision too, I thought.
Tom at US Key Service was called next...not only was he slightly LESS expensive than the other "experts" but THE NEXT DAY I called him up at 8:00 AM, we set up an appt for between 12 to 2 PM and he promptly & professionally arrived and with all the keys in stock, had 2 keys ready for me in about an hour, all completely programmed and working perfectly! I got 2 keys (one flip key & one valet key) from him for slightly less than the no-show locksmiths, who sounded much less knowledgeable than Tom & had accents so thick, I could barely understand, were able to do just ONE key...but still never showed up! Tom's the man; I should have called him first and saved myself a few hours of calling around the VW dealerships and locksmiths and getting only disappointment and frustration in return. Grade A all the way for US Key Service!

She did a great job!  A little pricy but worth the time and effort.  She called us before she came by on her scheduled time.  Very clean and quick.

I locked myself out of my house!
Ivan was very professional and polite on the phone and was at my house helping me in less than twenty minutes.
He even made me extra key copies right there in his van so this won't happen again.
He was a true lifesaver and very kind.
I Highly Recommend this business.

I lost my keys recently for my Sentra. I reached out looking for a quote and I got a really good rate for two keys and a remote. Service was professional and friendly. They were able to stop by about 2 hours after I got the quote and finished everything in under an hour. Top notch

We had some office suites and mailboxes that needed to be rekeyed.  Jeff was very responsive, straight forward, and informative on what services this job would require. We do not live in the area, so finding trustworthy contractors is vital.  Excellent Customer Service, Great Communication all along the way! Very quick to respond.  Very professional to work with.  10/10 recommend!

This is one of those days where something needed to go right.  Well in this case it was Speedway locksmiths that made that happen!  I called them and needed some locks added in my office ASAP.  They made it happen and the overall experience was great!  Will definitely use them for any and all Locksmith needs.

I needed a key made because we misplaced our keys. It was so nice to talk to an actual person. I made an appointment that day and paid for the services. We ended up finding our keys and Austin Lock & Security refunded all of our money. He could have charged me for the service fee because I had an appointment and he did not. I'll never use another locksmith again. Thank you for being so kind in a very stressful situation.

I purchased a spare key for my truck. Its an older truck, so it doesn't use one of those fancy transponder chip keys or anything like that.its not a laser cut key, either. Its not a DEALER ONLY key either. I bought this blank key from an online store and they shipped me the blank key for my specific vehicle. I took it to METRO LOCK and SAFE and asked the guy behind the counter if they cut keys, he said "yes" so i showed him my blank key and asked him to cut me a copy of the original key. "we don't do that here" , i asked what the problem was, and he said he wouldn't cut my key because i didn't purchase it from them. honestly, I understand that with any shop you take your own product to,they are not gonna warranty the parts the customer provided, so I'm not really sure why he said he wouldn't do it. Anyways, maybe he thinks he is "above" such a small task as making a copy of an existing key. There were no other customers inside the place,and there was one other guy behind the counter,they both seemed to be doing nothing except maybe browsing the web. I ended up driving up the street to 35th Ave Lock and Key Shop (602) 242-5429, the gentleman there was more than happy to cut my key. I also had explained to him the METRO LOCK AND SAFE wouldn't do it, and he laughed,grabbed my keys and in a minute or two, my key was cut. it cost me $4, the gentleman also explained that he gets a lot of customers that are turned away from METRO LOCK AND SAFE and that he always hears bad things about their shop. I WILL NEVER GO BACK TO those clowns at METRO LOCK AND SAFE and will spread the word to all my friends and co-workers.

I needed a car key made before leaving the next day for Mexico. He went out of his way to find the right key, even leaving after 6pm and returning after 8 and working almost an hour to get it all working right! I do highly recommend!!
I needed a car key made before leaving the next day for Mexico. He went out of his way to find the right key, even leaving after 6pm and returning after 8 and working almost an hour to get it all working right! I do highly recommend!!

This is by far the most unprofessional business I have ever encountered. Everything about my experience with Valley Key Connection was terrible. I was told a price over the phone and then when Nick finally arrived (2 hours late) after making several different excuses, I was told a completely different price that was almost twice as much as the price I was told over the phone. Nick took advantage of my situation and absolutely cannot be trusted! Beware!

I asked them to come out and work on a lock. Never showed up. Had to go with someone else.

Bait n switch much??  I called into dispatch to ask for a quote to get my keys unlocked from inside my car. She took my information and said a technician would call me back. I asked her when and how much and she told me the technician would go over all that with me when he arrived.  Which meant to me you have independent contractors that can charge me whatever they want when they arrive. That didn't sit well with me so I kept calling locksmiths.  When the technician called me I let him know that I found someone else and kindly thanked him. I immediately got a return call from the woman in dispatch who said "what's going on my technician said you hired someone else"  Yes I did because you couldn't give me a time or price. She asked me how much they were charging and when they were coming, which I thought was intrusive but I told her 20 minutes and $75.
"If I can get my guy there in 15 minutes and charge you $70 will you let me send him?" No ma'am... I'm good.

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