Best Businesses in Phoenix, AZ

Sweetest people ever!! From setting up the appointment all the way to being handed the keys!!

I considered making up a need for key/lock just to give them more business,  this company was so good

Very nice people. I had a custom set of keys for a 65 Lincoln that I couldn't find a match for. I found them here in the original look.
Bill the key guy was very pleasant, took an interest in what kind of car I was working on. Very polite and the keys worked the first time (for an old car that's incredible).
Nice people, nice place, recommended.

These folks made two keys for me:  one for a wooden surveyor's transit box dating back to the late 19th or early 20th Century, and another more mundane one for a Craftsman toolbox.  They only took a couple of days, despite being pretty busy after being closed for a week after the owner passed.  The price was quite reasonable and the service was friendly, competent, and timely.

I called Mr. Rekey this morning to change out a new home (to me) locks, never sure who has keys and want to be safe.  They sent Gus the technician out and he fixed everything.  The cost was surprisingly low for 7 locks.  Gus even helped out with another door to get it to work (not part of service we paid for but he did it anyway).  Gus was quick, efficient had all of the parts and was very nice to work with.  I will use Mr. Rekey again thanks to Gus.  I would also recommend Mr. Rekey to anyone, great price, great service and speedy.

We were in a bind and they came out in like only 30 minutes and changed out locks.  Thank you for the great service!  The locks work perfect and look great!

Just bought a new home. Ernie was able to come out right away and change all the locks! He was on time, polite and reasonably priced! He will be our new locksmith. Cannot say enough positive things about him.

Locked my keys in the trunk. Tyrone was friendly on the phone and got to me quickly. Professional and friendly the whole time! Got the job done in record time!

This is the best locksmith company out there.  Brian, is very professional and does an amazing job.  I would recommend B's Lock and Key to anyone.

Advertised as 24 hour availability and automated answering service reiterates that claim.   Forwarded to an "operator " line 12 times over 30 minutes, so I'm seriously considering the claim to be false.

Amazing service. Quick and very professional. Was locked out of my house, called and within half a hour Alec had me back in business. Highly recommend.

I posted a request and David responded within minutes and we were able to setup an appt for later in the week with Sage Locksmith.  I appreciate David following up with me the day before to confirm the time and he showed up early.  

Thank you very much for getting me a new transmitter for my Cadillac CTS.

Matt Nalan

I do not recommend this company. The guy that came out here was clearly just looking to get money. We finally settled on a price which was higher than what I wanted to pay and at the end he still tried to charge me more and said it was for more fees. Ummm no we agreed on a flat price. Do not deal with these guys!!!! Poor customer service

I'll never use anyone else again. Bought a used car and it only came with 1 key.  I bought a second key on eBay and got a quote from Acme to program it. Way cheaper than the dealership and the service was outstanding. I worked with Steve who was knowledgable, friendly and couldn't have been more helpful. The store was quite busy so I heard him interact with a few other customers and felt he was very fair and gave them honest options. A complete superstar and he now has my business for life!

Called for information.  The person was warm, personable and professional.  They are mobile service only, no store front.  Which means they must be able to complete their job from their vehicle.  No problem!

My husband and I got up this morning early, after leaving our 21 month old with grandma overnight, to rent a U-Haul truck to move our storage unit closer to us. I have massive anxiety and we were already running behind to beat the mid-day heat, so we reserved the truck through U-Hauls contactless mobile check-in service.

We got to the location, checked in, signed the contract, and paid. The app gave us the code for the lock box. I hopped out of our car and quickly opened the lock, only to find the key was missing. No big deal. The app said to go ask for the key.

I go inside and meet the manager. [Now, I am sure he is/was a lovely guy. Several "regulars" popped in while we were there and he was only too happy to help them by name.] However, when I asked for the key he sat at his computer, said I wasn't in his system, so we would have to fill out new applications and waivers.

I tried to stay calm and explain that we just needed the key, and we wouldn't be in his "check-in" list because we already signed the contract, paid, and were given the code to the lock box. To which he replied - "nope, you're not in my system so theres nothing I can do. They shouldn't have given you the code."

At this point, I'm nearly in tears and start having a panic attack. I will admit I did curse (though not at him) and told him his incompetence wasn't my problem (after he said our not getting the key wasn't his problem). And I do regret that. It was not the right thing to say, but it genuinely was his incompetence that was holding up our already stressful, running behind, on a time limit before the baby comes back, day.  

At this point, he threatens to call the cops and says no matter what he is refusing to rent to us. To which I reply that I have a signed contract saying the truck is rented to me until 3pm, and that the police would be on my side. I'm bawling and hyperventilating at this point. I've already apologized. And he still won't give us the dang key.

I get ahold of U-Haul, they tell me I am correct and that this man is supposed to give us the key. They call him while we are on hold. He says he's not renting to us and hangs up on them and walks outside. They call him back (probably a few times) and explain that the truck is not his and that he is not the one renting to us! They tell him to give us the key.

Finally, after almost an hour, he hands us the key and says there was a miscommunication.

I understand that at his age, he may not know how mobile CONTACTLESS check-in works in a pandemic. But what I don't understand is how someone who spat at me that he's "gone to church every Sunday his whole life" could be SO COLD when someone in need is clearly having a hard time. Where is the empathy? What would Jesus do?

I did notice that he has a sign at the desk advertising that he is selling his business. I sure hope someone buys it soon, as this assumedly once helpful man desperately needs to retire!

How many places can you go get spare keys made AND talk about bike parts with someone?  I bought spare keys AND got some brake & shifter cables for a bike I got at the thrift store.  

They've got some used bikes, some bike parts, keys, and it looks like the previous reviewer said- some blower & mower parts?  

And good advice!

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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