Best Businesses in Phoenix, AZ

We have used Jeremiah several times at our home to install locks, re-key, or anything in between locks. He has always been very professional, accommodating, fair, and honest. Oh, and he is always on time.

Called to ask a few questions as I am new to buying a safe. The man that answered the phone told me just to go the website or come in.  He definitely did not want to take the time to answer a question. He was rude and abrupt.. I then told him that I would call another safe company as I thought that he was rude. He responded OK and hung up. Not the kind of person that I would want to do business with. Not customer oriented. I then called another safe company. They were totally different. Answered my questions and told me to call back if I could think of any other questions. Yes, we are going there today to buy a safe. Great customer service skills.

These folks made two keys for me:  one for a wooden surveyor's transit box dating back to the late 19th or early 20th Century, and another more mundane one for a Craftsman toolbox.  They only took a couple of days, despite being pretty busy after being closed for a week after the owner passed.  The price was quite reasonable and the service was friendly, competent, and timely.

One of the worst company's I have dealt with. A technician came out to rekey 4 locks. When he was finished, I was handed 3 new keys. I asked the tech at the time why I don't get 4. He stated, they only make 1 key per door (1 door had 2 locks). I said ok and moved on. A few months later, I needed a 4th key so I went and had one made at Lowe's. Now when that key is used 3 out of the 4 locks don't operate like they should.

I contacted AZ Rekey and told them issue and sent videos showing the issue. I was told they would only come back out if I paid a service fee... AND I was told on the phone that their system showed 4 copies of a key were made! That tells me the tech might have kept one which leads me to think the tech and company are not trustworthy. I hoped in good faith they would come out or at least explain what was going on and they failed.

Do yourself a favor and find another trustworthy locksmith in your area.

CJ was polite and spent time making sure new deadbolt was working properly. Thank you. Price reasonable.

My wife and I recently purchased a home and needed to re-key the entire place. I called several places and they all were pretty expensive and didn't seem to really care about my business...

I received in the mail a flyer for Keys Please and thought I would call them up to see what they had to offer. Ernie (the owner) answered and scheduled me right away for the following day.

He showed up right on time and changed all my locks and gave us new keys too. Great price and great service. He assisted me over the phone with what locks to choose and also in person. Really nice guy and I appreciated his help. I'll definitely use him again in the future.

Tyrone is very professional, prompt and reasonable. I ended up locking my bedroom door, called him while driving in the morning and he was very willing to work with my schedule, said he works 24hrs and I respect the hardworking attitude. He even sent me a text reminder.

I had my door open fairly quick without any damage to the door with a very reasonable price so five stars for that. I would definitely use his services again if needed!

I had a difficult case other locksmiths could not handle.  I had scooter battery lock with no key.  B's Lock and Key showed up exactly when he said he would and was able to make me two keys so I could access the batteries and charge them.  So professional kind and reasonably priced.   He had to hand make the key using an old motorcycle key blank.   So relieved to not have to ditch the scooter because couldn't unlock battery.  Thank you!

Connor came out and helped me today. I was locked out of my car AND lost the key.  He came and took care of business promptly.  He also told me about my AARP discount!  So helpful!  Highly recommended!

Very nice and professional service. I needed an extra key for my car and they were very helpful. I would recommend to anyone!

I called them for service and they never returned my call. They said someone would call me right back with a service time. I never heard back from them. The person who answered the phone sounded like I was an inconvenience.

I lost my only car key today and maor came to my rescue!! He had it rekeyed and had the remote and chip working in less than 20 mins. I would recommend this company and will use them again if I'm ever in need of a locksmith.

ACME LOCKSMITH REALLY GETS "ZERO" STARS

Apparently from what I'm reading, Acme is the "go to" guys for the simple stuff like replacing keys - not the big stuff that they proclaim on their website to be the best at  like a safe in need of servicing. .....  I contacted this company thru a Rosie on the House recommendation to replace the lock on my safe. I gave the info on the size of the safe and the type of lock that needed replacing. A tech came out to have a look and didn't bring a lock with him... wasted day #1.  He said he'd be out on Monday around noon. When he didn't arrive, my husband called and the service said that we weren't on the schedule....wasted day #2.  When the tech came out a few days later, the lock he brought with him was inferior and did not fit and didn't really
want to modify it ..... wasted day #3.

How hard is it to bring a Sgt Greenleaf lock to the house and install it? I've replaced this lock before without any problems. As of this post, it's been over a week and we  have not heard from Acme  and quite frankly, after wasting my time on 3 different days.....  I don't want to.

****UPDATE*****:

12/27: Thank you for "quick" response after 5 weeks. The quality of the lock being replaced was hardly poor or inferior. Again, the 1st visit - he didn't bring a lock. The 2nd visit - well there wasn't one, because he didn't show up. The 3rd visit, he brought a lock that he wanted to "modify" and "shave down" to fit... the lock you brought was of poor quality, sir ... not the lock that was being replaced.

Person on the phone was happy to tell me that they charge $29 for the service call $25 for the labor and after that would not even attempt to try to give me any sort of ballpark figure on what it would cost for a rekey or making a new key for a house lock. She kept saying it depended on the lock. Of course I get that but I'm not going to send out their service person without some sort of ballpark figure and they lost my business because of the vagueness of the possibility of what that price could be. Are we talking $50? $500? Are we talking $1,000? I told her it was a regular house Sledge door lock but still no ballpark figure of what it would cost. She did offer to have her service person call me on their way out to give me some sort of ballpark figure but I don't want a ballpark figure when they're scheduled to come out I want to know the ballpark figure to decide whether or not I want them to come out.

As a uhaul center this place gets 0.0 stars.  Reservation confirmed for Sunday 9 am pick up. Arrived on time and the location was closed.  No instructions or lock box code emailed. No way to check damage on vehicle or miliage or gas level even if we did have a code because there was a huge car show going on in the parking lot blocking in all rentals. Called owner who said nothing he can do, he knows the car show is going on and to call uhaul.com.    Why would you tell someone to pick up a rental knowing the rental would be blocked in or that there was a car show going on?? ‍ Called another location and got patched to the regional office where they had the reservation switched and a credit. Regardless of the terrible service and 3 hour delay, we finally got the rental. Heed my advice - DO NOT RENT A UHAUL FROM THIS LOCATION EVER.  There are 20 others in the area you can choose from.  This place is where customer service goes to die.

Wonderful guy! Very nice, respectful and very good at what he does. He even showed me exactly how my particular ignition switch worked with the new keys he had made. Also, if you get a chance ask to see Red, the resident shop cat.

The only complaint I have was that I was under the impression my three keys had already been made but they needed to be made when I got there, even after calling that I was on my way.

Likely an internal communication issue.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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