Best Businesses in Phoenix, AZ

I was in a pickle and JT's went above and beyond to help me and my clients.  
I'm a Realtor and had a home close in Maricopa through Offerpad.  Offerpad has someone come out to change their lock off of the home.  The problem is, they give a window of 3-5 business days.  My clients weren't occupying the house yet so there was no way for me to know "when" the key would be changed and I needed to ensure the house was secured for my clients.  

To make the situation tougher, I live in the SE Valley so just popping by to check out the house is a 2 hour round trip drive.  

After lots of pestering, Offerpad finally called their locksmith and told us they would be out on Dec 24th to change the lock but wouldn't give me a time, nor contact me when it was done.  JT's went out and checked the house for me, more than once, including at the end of the day on Christmas Eve!!
The lock was not changed on Christmas eve as we were told, so JT's went out again after Christmas to check on the house.  

Long story shortened, they not only saved me a ton of worrying about my clients home, but they also saved me HOURS of driving back and forth to check on their home.  To top it off, they didn't charge me extra for all of their trips!!  Their price was beyond reasonable.  

Thank you so much for your professionalism. understanding of my concerns and communication.  A friend referred me to you and I am so glad they did.  

Can I give 10 stars?!?!!

I needed to get my home re keyed ,so I called around to get the best price. When the first locksmith came to my house after he saw the job the price almost doubled, I told him he could leave and I would call someone else.....  The next company was Pinnacle lock @ safe.  They arrived at the time we agreed upon,did the job at the price I was quoted ...   The tech was very knowledge in his field and made me feel confident in my choice of locksmith.....  I would recommend Pinnacle to all that ask for a locksmith..

Great service. Jimbo the owner was very helpful with getting a new key made that I needed, and the cost was very reasonable. Highly recommend.

PRO:
The owner responded to the early-morning quote request I placed through Yelp in just 9 minutes. The actual rekeying service I received was excellent. The locksmith was great... she called ~30 min before her arrival time; she was very polite, professional, and exceptionally clear in communicating everything about the job; she even adjusted a strike plate to tighten up a door that previously had a ridiculous amount of play while latched. The company's price was *very* competitive, and well below some of the gougers I found while collecting bids.

CON:
While the owner was quick to respond, and even included a first-available-time-slot in his message... getting through to the actual office where the work happens was quite challenging. Twice I called the number given by the owner... twice I sat in their hold queue for 5 minutes until THEIR system timed out and hung up on me. I relayed my unpleasant experience to the owner who was just as shocked when HE tried it and was also hung up on. He took my number and said he would have them call me... which they did... 90 minutes later. (Insert sad trombone)

Once they finally got back to me and we scheduled an appointment (a day later due to all the issues listed above), everything went well.  The locksmith did her work, I paid her with my credit card on-site at the end of the job. Happy conclusion...   until the next day when I received an invoice via Email asking me to pay the bill I had paid the previous day.  

My gut reaction is to knock two stars off, but the quality work and the excellent price outweighed the negative customer experience.

Nick was amazing! I lost my car keys the night before and was worried I wouldn't make it to class this morning. He arrived in less than an hour and was able to make me a new key in just under an hour. I now have myself a new car key and was still able to make it to class on time. Thank you!

Such friendly and fast service!
I would definitely go back to them again!

It was nice that the serviceman could change our locks the same day we called for service, but a week later when our outside door would not latch properly, we were informed we would be charged for a service call. Bad decision on my part as our home warranty would have covered more for less. And they charged us more than the prices they advertised.

Is having 2 kids seats attached to your bike cool? No, not really! I had 1 Yepp mini locking seat on my handle bars that we lost the tubular key to. If you have had this problem you might call it a circle lock. We then bought a bigger rear mount Yepp Maxi which is why I had two. After searching and calling the manufacturer I decided to call TG to drill out the lock to get it off. What a solid guy TG is; affordable (he gave me the lowest quote out of 5 locksmiths),highly skilled, professional and fast! I called him Wednesday afternoon and he promptly showed up at my house a 2:30 at our scheduled time. He did a clean job and we removed the seat (he even helped me with the Allen bolts) within 10 minutes. TG is now my go to guy for any lock needs.

Prompt, courteous service at way better than dealer prices for automotive key fobs. In and out in less than ten minutes.

It is never a good day when you lock your keys in your car. Especially when that's where your purse, diapers and car seats are. I called a TON of places and the prices were crazy all over the place, I had people say "I will be there in 30," and 2 hours later no one comes still. I got in touch with Phillip and when he said "25 minutes" I didn't believe him. He showed up in 20 minutes, super polite, quick and efficient. He was very professional, and kind. He explained everything to me and was done in u def 5 minutes. I will definitely be using him in the future for any locksmith services I need. Excellent service, highly recommend.

This company showed up promptly on a Sunday, solved my problem quickly and efficiently and charged me fairly. They carry an impressive tool set on their van and the rep I dealt with was well-trained.

David is the best and has a wonderful work ethic!  Not only would use him again, but highly recommend him!
We had trouble with our lock and was out the same day

Hands down the best key replacement place I've ever been to. Quick-service the guys took care of me within 30 minutes I was in and out the price was 1/3 the dealership! Thanks Maor!

ACME is on target for customer service! Brian's boss needs to appreciate what a talent he is. Just wish I had my own business, I'd try to hire Brian. Sure hope Brian is paid what he's worth.

Person on the phone was happy to tell me that they charge $29 for the service call $25 for the labor and after that would not even attempt to try to give me any sort of ballpark figure on what it would cost for a rekey or making a new key for a house lock. She kept saying it depended on the lock. Of course I get that but I'm not going to send out their service person without some sort of ballpark figure and they lost my business because of the vagueness of the possibility of what that price could be. Are we talking $50? $500? Are we talking $1,000? I told her it was a regular house Sledge door lock but still no ballpark figure of what it would cost. She did offer to have her service person call me on their way out to give me some sort of ballpark figure but I don't want a ballpark figure when they're scheduled to come out I want to know the ballpark figure to decide whether or not I want them to come out.

This is a great place to get your keys made. They have just about every key blank you can imagine and the owner has been in the business for a long time. They have never let me down yet.

Willing to sell, but not very honorable about verbal agreements. Won't stand by bike service. Sold a bike out from under me by a few minutes, prob for the best. I even travelled to get there and called ahead to say I was coming for  lt he bike.
No ownership of ownership. Too bad I like to support Indy biz.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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