Best Businesses in Phoenix, AZ

Hired this company from reviews here and on Facebook. Great experience, I highly recommend them.
The phone call to set the appointment was friendly and professional. Jeremiah was quick, knowledgeable and friendly.
Will use them again in the future and recommend them to everyone.

Worthy! So worthy of this review! From the moment I entered until exit, locksmith and key expert Bill, knew exactly what needed to be done to professionally and expertly duplicate various keys, from boat to RV to basically whatever you need! Definitely worthy of driving from Prescott to git'r done right!

The staff at Prescott Lock & Safe are incredible, courteous, and super efficient!  I called them this morning after being locked out of the house and they answered right away and had someone scheduled to go out there to help us out! They even called when they were on their way! Thank you guys for the great service and for taking care of us! We appreciate your help and friendly service!  We would definitely recommend these guys to anyone in the future!

PRO:
The owner responded to the early-morning quote request I placed through Yelp in just 9 minutes. The actual rekeying service I received was excellent. The locksmith was great... she called ~30 min before her arrival time; she was very polite, professional, and exceptionally clear in communicating everything about the job; she even adjusted a strike plate to tighten up a door that previously had a ridiculous amount of play while latched. The company's price was *very* competitive, and well below some of the gougers I found while collecting bids.

CON:
While the owner was quick to respond, and even included a first-available-time-slot in his message... getting through to the actual office where the work happens was quite challenging. Twice I called the number given by the owner... twice I sat in their hold queue for 5 minutes until THEIR system timed out and hung up on me. I relayed my unpleasant experience to the owner who was just as shocked when HE tried it and was also hung up on. He took my number and said he would have them call me... which they did... 90 minutes later. (Insert sad trombone)

Once they finally got back to me and we scheduled an appointment (a day later due to all the issues listed above), everything went well.  The locksmith did her work, I paid her with my credit card on-site at the end of the job. Happy conclusion...   until the next day when I received an invoice via Email asking me to pay the bill I had paid the previous day.  

My gut reaction is to knock two stars off, but the quality work and the excellent price outweighed the negative customer experience.

Tonight my boyfriend locked himself out of the house and Tom was prompt to return his phone call and get to the house ASAP. He changed the lock in no time and was very pleasant to work with. Thanks, Tom!

It was nice that the serviceman could change our locks the same day we called for service, but a week later when our outside door would not latch properly, we were informed we would be charged for a service call. Bad decision on my part as our home warranty would have covered more for less. And they charged us more than the prices they advertised.

Tyrone is a very professional and business oriented guy. My brother-in-law locked his keys in his apartment I called and he quoted me a price and that he could be there within 10 minutes. He showed up got right to work about 5 minutes later seems like we were inside the apartment. Very professional will recommend and refer him to friends and family.

Doesn't get any better. Great communication. Great pricing. Will definitely do business with him again!!

It is never a good day when you lock your keys in your car. Especially when that's where your purse, diapers and car seats are. I called a TON of places and the prices were crazy all over the place, I had people say "I will be there in 30," and 2 hours later no one comes still. I got in touch with Phillip and when he said "25 minutes" I didn't believe him. He showed up in 20 minutes, super polite, quick and efficient. He was very professional, and kind. He explained everything to me and was done in u def 5 minutes. I will definitely be using him in the future for any locksmith services I need. Excellent service, highly recommend.

Fantastic service at a fair price.
New safe delivered on the date promised.
Also 3 doors needed new bolts with locks. Not only did they do an amazing job, but they also repaired the other problems with the doors without asking.
what amazing service.
Thank you guys.

It's never a good day when your wife locks your keys in the car and you only have one set. David truly saved the day.

I sent a message on Yelp that I needed a locksmith on Sunday morning at 6:00 AM. A couple hours later David contacted to see if I still needed help. He was at my home in 20 minutes with consistent updates as I requested. He had the car open less then 5 minutes later and a spare key made in the event it happens again. I had not checked other prices but I was very pleased with the price. David is a very polite and respectful guy. He did wear a mask and I could not be happier. If I ever need a locksmith again I will use Sage Locksmith and also referring anyone who needs one to them. Thanks for saving the day and possibly my marriage.

The technician who came out did good work and I appreciated that they could come same day. However, I think these reviews must be inflated because I was charged $394 and didn't realize until after I got the key that I was charged that price for a non-Honda, non-alarm key... so basically a spare (and now I have to manually lock and unlock the doors). The dealership quoted $150 for an alarm key!

Even having the car towed to the dealer would have been much cheaper.

Update: the technician also told me I should submit the receipt to my insurance and at least part of it would be covered. Absolutely was not, though I have full coverage and roadside assistance.

Re: COVID. Technician did not wear a mask.

ACME Locksmith was very easy to work with, even though I had to reschedule twice. They are professional, fair priced, and Bobby, (Sr Locksmith) did a great job in record time. I will definitely call on ACME Locksmith again.

Person on the phone was happy to tell me that they charge $29 for the service call $25 for the labor and after that would not even attempt to try to give me any sort of ballpark figure on what it would cost for a rekey or making a new key for a house lock. She kept saying it depended on the lock. Of course I get that but I'm not going to send out their service person without some sort of ballpark figure and they lost my business because of the vagueness of the possibility of what that price could be. Are we talking $50? $500? Are we talking $1,000? I told her it was a regular house Sledge door lock but still no ballpark figure of what it would cost. She did offer to have her service person call me on their way out to give me some sort of ballpark figure but I don't want a ballpark figure when they're scheduled to come out I want to know the ballpark figure to decide whether or not I want them to come out.

As a uhaul center this place gets 0.0 stars.  Reservation confirmed for Sunday 9 am pick up. Arrived on time and the location was closed.  No instructions or lock box code emailed. No way to check damage on vehicle or miliage or gas level even if we did have a code because there was a huge car show going on in the parking lot blocking in all rentals. Called owner who said nothing he can do, he knows the car show is going on and to call uhaul.com.    Why would you tell someone to pick up a rental knowing the rental would be blocked in or that there was a car show going on?? ‍ Called another location and got patched to the regional office where they had the reservation switched and a credit. Regardless of the terrible service and 3 hour delay, we finally got the rental. Heed my advice - DO NOT RENT A UHAUL FROM THIS LOCATION EVER.  There are 20 others in the area you can choose from.  This place is where customer service goes to die.

wow this guy is a complete scam.  Took a electric scooter in that had full warranty through razor and he is the service center for this company.  Asked me for a $15.00 dollar deposit that I was supposed to get back..  He told me that they would only give $30.00 labor back to him so I would have to pay the rest.  WELL WHY IS HE IN BUSINESS WITH RAZOR.COM THEN? I said I was coming down to get my $15.00 dollar deposit and my 8 year old sons scooter back, and he said "YOUR NOT GETTING ANYTHING"  HE ALSO DIDN'T EVEN CALL AND LET ME KNOW WHAT WAS GOING ON, AND HE HUNG UP ON ME.  WOW!

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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