Best Businesses in Phoenix, AZ

Unfortunately five stars is the highest rating because they deserve far more credit for the attentive, extremely prompt, and caring customer service they provide.  

I had a last minute emergency to rekey my mom's entire home, due to an order of protection against a drug abusing and mentally unstable younger brother, who thought he could continue to occupy the home, even though an order of protection for my mom and her home said he could not.

My recently widowed mom (our dad died from COVID) needed to sell her home. Two property inspections were cancelled due to this former brother being there and chasing away inspectors. The need to secure the residence was immediate, and JT's husband and wife team had it done within 24 hours afterwards making arrangements for the new keys to be mailed to us.  They confirmed the garage code had been changed, locks were changed; and when I mentioned not knowing if the windows were all locked they said they could go back to the house and make sure they were locked.  WOW!!!!

They treat you like family.  The genuine care and concern in their voices is palapable. They are two amazing human beings ,and I sincerely wish our world was filled with more people like them.  I will never forget their kindness, and my mom's mind and fears have been placed at ease.  THANK YOU SO MUCH JT'S !!!!

Chris was a massive help! I was stranded at a job site, keys locked in the truck. Chris was at another house and as he was leaving saw me on the side of the road. He hit the brakes, reversed and from the moment he jumped out of the truck was there for 2 minutes total! Made my day! Thanks again Chris!!

I went there to get a key made for a desk. they said ok, we will call you.
They NEVER Called me. This is the third time i went to them to make a key and they said they would call me, Again , they never called me when it was  ready. One time they lost my master key. STAY AWAY FROM THESE PEOPLE

Before we employed this company in Phoenix we asked if there would be a problem with mailing the new keys to us in Canada.  Answer was no.  The work was done on August 3....we didn't receive the new keys until Sept. 10!!!  We had emailed them numerous times during this time as to where our keys were...first it was claimed they had been mailed shortly after the work was done.  By the third week in August with still no sign of them we phoned them on Sept.1.They said there had been some problems with customs so they were mailing the keys again.  When we finally received them in a cardboard envelope it was very disconcerting to see that they included in their return address  "Mr. Rekey"  which clearly indicates what is in the package.  But what was really alarming was the original paper envelope contained within the cardboard envelope that they had attempted to mail...postmark Aug. 31....it was a window envelope that displayed the invoice & anyone handling it could see the address where the locksmith had changed the locks. And you could feel the keys inside.  I would never use these people again.  Not trustworthy....a locksmith who can't keep track of keys.

CJ was polite and spent time making sure new deadbolt was working properly. Thank you. Price reasonable.

Ernie was absolutely fantastic! Very prompt and professional. I had all the locks (8) re-keyed in my new home. The price was great and I feel extremely satisfied with his work. I will surely recommend Keys Please to friends and family!

Locked my keys in the trunk. Tyrone was friendly on the phone and got to me quickly. Professional and friendly the whole time! Got the job done in record time!

I lost the keys to my Lexus and was told by a few people that the only place I could get a key made was at the dealership. Then a friend of mine told me that BRIAN made a key for her Honda so I gave him a call and he was able to make a key for my Lexus the same day. Not to mention his price was way less than the dealership was going to charge me. I would highly recommend B's Lock and Key!!!

Advertised as 24 hour availability and automated answering service reiterates that claim.   Forwarded to an "operator " line 12 times over 30 minutes, so I'm seriously considering the claim to be false.

Good company.  Fast Service.  Reliable.  They did what I asked them to do.

Very responsive and efficient. Within one hour was able to come out and create a new key for my F150. The price was competitive and the service was professional

I needed a deadbolt put on my door. The dope they sent didn't know how to do it. So I just had my door re keyed. If these guys don't know how to install deadbolts they need to go into another business. I would never use these guys again.

I am a retired litigation examiner for a major insurance company, so I know a lot about people and customer service.  I have no idea what Gage was expecting, but I have dealt with a multitude of people during my career, and it has been a long time since I have run into such a nice gentleman willing to go that extra mile for you like Brian.  He is very knowledgeable and helped me with my lock problem quickly and efficiently.  I take my hat off to you Brian.  In this world of " go go go" it was refreshing to have a one on one business dealing with you.  I will recommend all of my friends to you for their lock and key needs.

I called the office and spoke to a lady about having the lock on our 3rd car garage replaced as a tenant lost the key. I explained it was a T-lock handle and she said no problem. She gave me an estimate of cost and said someone could be to the house within an hour. I called back to make arrangements for someone to meet them at the house and the lady now said they don't do these kinds of locks...only car ignitions. I asked why I was told earlier that they did do it and she hung up on me.

I called on Monday morning to check on duplicating my car key because I knew it was not available everywhere. Supposedly the woman on the phone checked, while I was on hold and returned to tell me they had a blank and could duplicate my key the next morning when I could get there. I arrived at opening and was told by this man that he did NOT have the blank and needed to get one. It wasted my time and when I told him that he got mad and told me he didn't need my business.
I DO NOT RECOMMEND THIS BUSINESS AND WOULD RECOMMEND OTHER LOCKSMITHS IN THE AREA.

Took my Ridgid power tool in as Bob's was the authorized service center for the Phoenix area also showed them the authorized Lifetime warranty with an confirmation number..
Was told it would be a week and a half for the repair.. Two weeks go by and called them to see how it was progressing... The owner obviously needs to read 'How to win friends and influence people' as his tack tries to make you feel inept.
He finally mentioned he was in contact with Ridgid and was awaiting word back from them in the next 15 minutes ... isn't that a coincidence... after a half hour I called him again and he told me after contacting Ridgid that it was out of warranty...
I then called Ridgid and finally connected with a representative who confirmed I did had a Lifetime warranty.  I told her my experience with Bob's and she said they keep track of all calls and Bob's had Never Called Them...
She stated to take the tool to Home Depot's rental center for repair...
I called back to Bob's and said I would pick up the tool in a half hour.
Upon seeing him one on one he looked me straight in the face and said he talked to Two people at Ridgid and they both said it was out of warranty. ...
Take your business somewhere else!!

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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