Best Businesses in Phoenix, AZ

Extremely helpful, kind, and courteous. Misquoted me on the phone and instead of taking advantage of the misquote, I was informed of the misquote on arrival and the rate was reduced. Honest company and employees. Quick and efficient job. Great hours. Quick scheduling.

I had to get some keys copied for my office door and Wal-Mart couldn't copy the specific shape of key, and neither could Home Depot, so they recommended us to this place.

We walked in and I showed the guy at the front desk (I assume he is the owner) the key and said I would like 2 copies. The key says "do not duplicate" on it, and since Home Depot and Wal Mart didn't even bother to acknowledge that, I figured this guy would just ask what it was for, and once I told him an office door, all would be well.
I had my boss' company credit card with me, as some sort of proof of where I worked or whatever, and was going to show him.

Before I could even open my mouth, the man started rudely asking me things like "how do I know you're even authorized to copy this key? How do I know where you work? I don't know who you are, I don't know who your boss is."

Each time I tried to tell him where I worked and that I had the company credit card, he interrupted me and was almost grilling me. Finally I showed him the card and all of a sudden he was nice. Took the key from me and copied it. Once he came back to cash me out he was all polite and had a total change of attitude. But I was so thrown off by his interrogation I wasn't sure what to do.

I paid for the copied keys and went on my way. My coworker that was with me noticed the same attitude and we both agreed as soon as we left the store that the man was extremely rude.

I probably wouldn't find myself back there for any other reason in the future, but if I need a key copied that Home Depot or Wal Mart can't do, I'll go somewhere besides this place, even if just to avoid the rude service.

Jimbo is very personable and is timely in responding .

I made an appointment online and it was confirmed.  The technician called me the morning of.  

I was in the middle of directing traffic with movers and the pool guy on a house I had closed escrow on one hour before.  Robert showed up promptly, I showed him my locks.  He explained my options without trying to upsell me as I had a lock not like the others.   He laid out my options and we chose one based on the fact I wanted everything keyed alike.

Robert finished his work quickly and efficiently and I was charged a fair price with no surprises..  If only the rest of my house purchase went as smoothly as my appointment with Robert at Mr Rekey.  Thanks!

The key broke while I was animal sitting for my brother, so I was in a real pinch. CJ really quick and courteous and got me taken care of. Highly recommend them!!

It was nice that the serviceman could change our locks the same day we called for service, but a week later when our outside door would not latch properly, we were informed we would be charged for a service call. Bad decision on my part as our home warranty would have covered more for less. And they charged us more than the prices they advertised.

Fred was great! Was at my place when he said he would be and got the job done in no time. If your looking for reliability and speed these are your guys.  I'd definitely use again. Quality service.

I had a difficult case other locksmiths could not handle.  I had scooter battery lock with no key.  B's Lock and Key showed up exactly when he said he would and was able to make me two keys so I could access the batteries and charge them.  So professional kind and reasonably priced.   He had to hand make the key using an old motorcycle key blank.   So relieved to not have to ditch the scooter because couldn't unlock battery.  Thank you!

Offered me a deal if I posted on social media. Service was quick and professional.

Fantastic service at a fair price.
New safe delivered on the date promised.
Also 3 doors needed new bolts with locks. Not only did they do an amazing job, but they also repaired the other problems with the doors without asking.
what amazing service.
Thank you guys.

David is the best and has a wonderful work ethic!  Not only would use him again, but highly recommend him!
We had trouble with our lock and was out the same day

This guy has all the tools for BMW. I was looking for auto locksmith for 2008 BMW 328xi. Other guys could not do anything because my car is a luxerious sedan. I am so glad that I found him and he did a good job in a timely manner. I highly recommand him if you are locked out of your car.

Got my Toyota car key cut and programmed for less than half of what the dealerships wanted. Robert gave me a quick quote through yelp then I saw Brian who took care of the cutting and programming. The key wasn't cut 100% and needed to be jiggled to work, so Brian offered to order me a new key and take a few bucks off for the inconvenience. When I went back to pick up the new key, I also brought in a Kwikset lock from my front door that was giving me problems. He rebuilt the Kwikset lock at no charge. Again he apologized for the inconvenience of having to come back for a new key. Rarely these days do you see customer service like that-- going above and beyond to make sure the customer leaves happy. I will definitely be back if I need locksmithing services again.

Called for information.  The person was warm, personable and professional.  They are mobile service only, no store front.  Which means they must be able to complete their job from their vehicle.  No problem!

As a uhaul center this place gets 0.0 stars.  Reservation confirmed for Sunday 9 am pick up. Arrived on time and the location was closed.  No instructions or lock box code emailed. No way to check damage on vehicle or miliage or gas level even if we did have a code because there was a huge car show going on in the parking lot blocking in all rentals. Called owner who said nothing he can do, he knows the car show is going on and to call uhaul.com.    Why would you tell someone to pick up a rental knowing the rental would be blocked in or that there was a car show going on?? ‍ Called another location and got patched to the regional office where they had the reservation switched and a credit. Regardless of the terrible service and 3 hour delay, we finally got the rental. Heed my advice - DO NOT RENT A UHAUL FROM THIS LOCATION EVER.  There are 20 others in the area you can choose from.  This place is where customer service goes to die.

They really know what they are doing when it comes to locks, seem like nice people.  

Unfortunately, their storefront hours aren't listed anywhere.  Calling their number says open at 8am on Saturdays and to call back if you're calling during business hours.  Went by at 9am, not open.  Went back at 10 am and still not open.  Still nobody answering phone.  What going on guys?  I'm trying to give you business here geez.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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