Best Businesses in Phoenix, AZ

JT's Keys & Locks impressed me from the first time I walked in to their shop. I simply needed help with some keys being copied. I had tried having them made at Home Depot twice and none of the ones they made would unlock the locks they were made for. The ones JT's made worked perfect first time for several different locks.
They are family owned and operated and know  what it means to provide high quality customer service. I called them in hopes of having a lock opened that was quoted at a couple of hundred dollars by two professional locksmiths in the Chandler-Gilbert area, which I now live. I called JT's and explained what I needed. I didn't tell them I had other quotes but I knew I wanted them to do the job. I scheduled an appointment and within a couple of days they were out all the way from Maricopa and resolved the problem within a few minutes. I couldn't be happier. They charged me half of what the other professionals did and I happily included a sizeable tip. I highly recommend JT's Keys & Locks...7 out of 5 Stars+ and more! OUTSTANDING

Called to ask a few questions as I am new to buying a safe. The man that answered the phone told me just to go the website or come in.  He definitely did not want to take the time to answer a question. He was rude and abrupt.. I then told him that I would call another safe company as I thought that he was rude. He responded OK and hung up. Not the kind of person that I would want to do business with. Not customer oriented. I then called another safe company. They were totally different. Answered my questions and told me to call back if I could think of any other questions. Yes, we are going there today to buy a safe. Great customer service skills.

I had a set screw in a door handle that was stripped out and I did not want to have to buy a complete KwikSet door handle. These guys were referred to me by another locksmith (it's nice to see they all work together - I like that).
Anyway, I brought my door handle in hoping for the best. It took these folks about 10 minutes to remove the stripped set screw and replace it for me for a super small minimal fee. I'm sure they had better things to do than to take the time to take care of my small issue, but they did. And for that I am very grateful. Their customer service was extraordinary. I can't say enough about this business. I put the door handle back on my residential door and it's as good as new. Thank you guys for being there.

Before we employed this company in Phoenix we asked if there would be a problem with mailing the new keys to us in Canada.  Answer was no.  The work was done on August 3....we didn't receive the new keys until Sept. 10!!!  We had emailed them numerous times during this time as to where our keys were...first it was claimed they had been mailed shortly after the work was done.  By the third week in August with still no sign of them we phoned them on Sept.1.They said there had been some problems with customs so they were mailing the keys again.  When we finally received them in a cardboard envelope it was very disconcerting to see that they included in their return address  "Mr. Rekey"  which clearly indicates what is in the package.  But what was really alarming was the original paper envelope contained within the cardboard envelope that they had attempted to mail...postmark Aug. 31....it was a window envelope that displayed the invoice & anyone handling it could see the address where the locksmith had changed the locks. And you could feel the keys inside.  I would never use these people again.  Not trustworthy....a locksmith who can't keep track of keys.

CJ was amazing, he was here promptly, and got our door open in no time. We were stressed for time because my friend had to go to work and my dog hadn't been out all day. CJ understood and had us on our way in less than 10 minutes.

Ernie was absolutely fantastic! Very prompt and professional. I had all the locks (8) re-keyed in my new home. The price was great and I feel extremely satisfied with his work. I will surely recommend Keys Please to friends and family!

Locked my keys in the trunk. Tyrone was friendly on the phone and got to me quickly. Professional and friendly the whole time! Got the job done in record time!

I have used this locksmith twice.  Once for a car lock and now for my office to have it re-keyed.  They show up on time and do a great job at a reasonable price!
Highly recommended

Over the weekend i misplaced my car keys, so as a consumer i was seeking the services of a locksmith. I came across your company and gave you a call. a tech named adam was sent to my home we agreed upon a price of $ 220 for 1 key and a key fob, after 45mins he came to my door and said " i cant  do the job for the agreed price, it will cost more then a realized." right then and there i was skeptical. with an unlocked truck and no key i then decided to go to the chevy dealership with my vin number and have a key made. when i returned to my truck when i stick my key the ignition it would not turn, as pulled it out the entire ignition came with it. no one touched the ignition after your tech , so naturally i called him back over to my home to " finish the job he started ". he then came to my home to charge me $250 to fix his mistake as a consumer you can see why i may be upset the be charged for a service that wasn't completed correctly he ruined my ignition and didn't make me a key, he has offered to fix the ignition for a price which i feel is unfair because when this processed started the ignition was 100% fine that was the doing of your tech. Now if i let your tech fix the ignition there will be a key , most  likely that key will not work for door locks, so if that is the case WHY would i want two keys when i had ONE key at the start of this headache. now lets also remember i went to the dealership and paid to have a key made, if your tech replaces the ignition and door locks ( because i do not want 2 keys i only want 1)  then your tech has now cost me for that key since it would for these replacement parts he is offering. Bottom line is i want my truck to have a working ignition with ONE key for ignition and door locks and no headache. i am not looking for any problems i would hate to have to bring my case to the attorney generals office , as a stated in the beginning i was a consumer seeking a service you advertised to provided and yet your tech seemed to have made matters worse and much more costly for me and your company.

First time I've used this company, and called on Friday to have all the locks in my house re-keyed.  I left a message and got a call back within an hour (excellent #1).  I was then so pleasantly surprised to find that they could come the next morning, on Saturday yet (excellent #2) !  Showed up right on time, and so very friendly and efficient.  Got all the doors down, made a batch of keys for me, and all good to go (Excellent #3).  Could not have possibly asked for better service !!  I would certainly recommend these folks.

I called them for service and they never returned my call. They said someone would call me right back with a service time. I never heard back from them. The person who answered the phone sounded like I was an inconvenience.

So happy with my service Chris made it super simple and quick and price was great thank you for the help and quick response. He is very detailed in his work and wants to make sure that his work is going to be %100 correct.

Tech Bobby called when he was on his way and he arrived when he said he would. He rekeyed my front door, screen door, and garage door for the same key while still allowing me to keep my ornate original door handle. He also readjusted the lock piece on the door jam so that the door shut and locked easily. Angie's list has a discount on the service fee so if you have that I recommend using it it'll save you maybe 20 bucks. They also do mailbox rekeys but I didn't have that done. Ran me around 130 and they provide a detailed receipt and accept credit/debit for payment.

Called for information.  The person was warm, personable and professional.  They are mobile service only, no store front.  Which means they must be able to complete their job from their vehicle.  No problem!

I called on Monday morning to check on duplicating my car key because I knew it was not available everywhere. Supposedly the woman on the phone checked, while I was on hold and returned to tell me they had a blank and could duplicate my key the next morning when I could get there. I arrived at opening and was told by this man that he did NOT have the blank and needed to get one. It wasted my time and when I told him that he got mad and told me he didn't need my business.
I DO NOT RECOMMEND THIS BUSINESS AND WOULD RECOMMEND OTHER LOCKSMITHS IN THE AREA.

A week before Christmas, I took my son's Go-Ped in because it wasn't running. I had tried to rebuild the carb with a kit from another shop which is now closed and had given me wrong parts.

Called Bobs up and they said it would run $75-$80 depending on the issue. They seemed nice enough when I went in and they said a couple days would be needed for repair.  I also asked them to see about replacing 2 missing board screws and the bushings. They called a few days later and I went in to see a $142 bill. I asked them what had happened because this was off the mark from our discussion. I am told that they put several hours into trying to fix the carb only to replace it in addition to the salvaged screws and bushings which they were charging me $7.50 for.  Then I'm told, "well if you had asked us to call before replacing anything, we would have."  

My issue is that we did not discuss work that would double my bill. I understand markups. If you tell me I will have to replace the carb then I will gladly pay for the work that was done and either wait to pay the cost when I have money or I will do it myself.

I will have to keep looking for a reliable small engine mechanic. I have 2 lawn mowers, weed eater, and blower and of course an 11 yo's Go-Ped that all need work.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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