Best Businesses in Phoenix, AZ

I needed a lock replaced and called these guys. They came out and replaced what I needed. Friendly, efficient, skilled and also called letting me know the locksmith was on his way. I appreciated that.
I will use them again for sure.

I had to get some keys copied for my office door and Wal-Mart couldn't copy the specific shape of key, and neither could Home Depot, so they recommended us to this place.

We walked in and I showed the guy at the front desk (I assume he is the owner) the key and said I would like 2 copies. The key says "do not duplicate" on it, and since Home Depot and Wal Mart didn't even bother to acknowledge that, I figured this guy would just ask what it was for, and once I told him an office door, all would be well.
I had my boss' company credit card with me, as some sort of proof of where I worked or whatever, and was going to show him.

Before I could even open my mouth, the man started rudely asking me things like "how do I know you're even authorized to copy this key? How do I know where you work? I don't know who you are, I don't know who your boss is."

Each time I tried to tell him where I worked and that I had the company credit card, he interrupted me and was almost grilling me. Finally I showed him the card and all of a sudden he was nice. Took the key from me and copied it. Once he came back to cash me out he was all polite and had a total change of attitude. But I was so thrown off by his interrogation I wasn't sure what to do.

I paid for the copied keys and went on my way. My coworker that was with me noticed the same attitude and we both agreed as soon as we left the store that the man was extremely rude.

I probably wouldn't find myself back there for any other reason in the future, but if I need a key copied that Home Depot or Wal Mart can't do, I'll go somewhere besides this place, even if just to avoid the rude service.

These guy are the best!!  Jimbo always comes same day for what ever problem we have with either my safe or push-code door lock or rekeying.  He always has the answer to my problem and does it with a smile on his face.  Support your local business and they will take care of you.

I had my keys redone when I moved into my new home and booked online through yelp. The owner was very responsive and friendly! I bought a home from out of state so I wasn't going to be here when the tech came to change the locks, so I asked my uncle to come and be present to unlock the doors etc. The whole process was seamless which was refreshing since I was dealing with so much buying a home out of state and having to schedule so many different things. Regarding the job, the tech was super quick and knowledgeable! Everything works perfectly and I am contacting them again since I bought new stainless steel locks and need the old brass swapped out. I will be referring any family or friends here who need lock assistance!!

TOTAL BAIT AND SWITCH!!!

When one of our customers locked their keys in their locker at our spa, our usual locksmith was not able to come out so we found 24/7 on line. They said the service call rate would be $19.95 and the usual rate to open a locker is $30-$50 depending on the equipment.  We usually pay this much so I told him to come over. When he arrived the guest was anxiously waiting to get into her locker and he told us the charge would be $170 because our lockers were "antique" (They were new in 1997). With the guest standing there listening, I couldn't really argue. He had the locker opened in under 1 minute and then he gave me a bill for $187 including tax and said he didn't have the equipment to make a key. If he wasn't wearing a shirt with 24/7 logo on it I would question if he was even a legit employee. He called in to charge my credit card and gave me a receipt with no company name or contact info on it.

It was nice that the serviceman could change our locks the same day we called for service, but a week later when our outside door would not latch properly, we were informed we would be charged for a service call. Bad decision on my part as our home warranty would have covered more for less. And they charged us more than the prices they advertised.

Tyrone arrived at my place of business very promptly. He discussed different type of rekeying options, and different levels of security, such as rekeying so the locks can't be "bumped" open. He explained the different parts of the lock and key process, allowing me to make an informed decision in the level of security that fit my budget. He was extremely knowledgeable and professional. His prices were the best I found in the greater Phoenix area. I recommend him whole-hardheartedly.

This is the best locksmith company out there.  Brian, is very professional and does an amazing job.  I would recommend B's Lock and Key to anyone.

Great communication! And really fast. Answered and responded very quickly and cane within 20 mins

I took a key in to be copied. Little Jim did the work for $3. However, he pointed out that the cuts on the key weren't very deep. He said a burglar using a special key could easily manipulate the tumblers and defeat the lock.

At his suggestion, I removed the lock from the door and brought it to him. He hoped to re-key it, but the cylinder was old and shot. So he dug out a used cylinder from his collection and re-keyed that. Cost: $10, including two new keys. He did the work while I waited.

Little Jim is very pleasant, and he knows his business. You won't do any better!

Very responsive and efficient. Within one hour was able to come out and create a new key for my F150. The price was competitive and the service was professional

This is a great place! Got my remote programmed and my key cut in about 30 minutes. Very reasonable and fast!

Brian went out of his way to help us with a camper shell lock!! Very helpful, pleasant and quick!!

I called the office and spoke to a lady about having the lock on our 3rd car garage replaced as a tenant lost the key. I explained it was a T-lock handle and she said no problem. She gave me an estimate of cost and said someone could be to the house within an hour. I called back to make arrangements for someone to meet them at the house and the lady now said they don't do these kinds of locks...only car ignitions. I asked why I was told earlier that they did do it and she hung up on me.

Key broke in two months when I had it in my pocket. Dealer key lasted 7 years before, when I told owner what happened he says he would make me another one and charge me 145.00$ there are other businesses out there that warranty there keys for a year. I had a locksmith come out and they told me the 35th ave keys look like they were bought on amazon.

wow this guy is a complete scam.  Took a electric scooter in that had full warranty through razor and he is the service center for this company.  Asked me for a $15.00 dollar deposit that I was supposed to get back..  He told me that they would only give $30.00 labor back to him so I would have to pay the rest.  WELL WHY IS HE IN BUSINESS WITH RAZOR.COM THEN? I said I was coming down to get my $15.00 dollar deposit and my 8 year old sons scooter back, and he said "YOUR NOT GETTING ANYTHING"  HE ALSO DIDN'T EVEN CALL AND LET ME KNOW WHAT WAS GOING ON, AND HE HUNG UP ON ME.  WOW!

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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