Best Businesses in Phoenix, AZ

I set up an appointment with Lynn for a Monday  3 pm appointment,
3 PM rolls around and Jeremiah shows up to troubleshoot my lock problems (7)total, Less than an hour later all the things I have been struggling with are a thing of the past. These are great people to work with and I highly recommend their services. They are knowledgeable and able to get the job done and at a very reasonable price.  Thank you Jeremiah  for your great work and service. --------- Happy customer :)

Bill at Pinnacle was great in getting an appointment set up and then being able to reschedule for me at the last minute.   Chris came on time to the appointment, was pleasant, helpful and did a great job on the deadbolt install.  They are keepers!!

Jimbo is very personable and is timely in responding .

PRO:
The owner responded to the early-morning quote request I placed through Yelp in just 9 minutes. The actual rekeying service I received was excellent. The locksmith was great... she called ~30 min before her arrival time; she was very polite, professional, and exceptionally clear in communicating everything about the job; she even adjusted a strike plate to tighten up a door that previously had a ridiculous amount of play while latched. The company's price was *very* competitive, and well below some of the gougers I found while collecting bids.

CON:
While the owner was quick to respond, and even included a first-available-time-slot in his message... getting through to the actual office where the work happens was quite challenging. Twice I called the number given by the owner... twice I sat in their hold queue for 5 minutes until THEIR system timed out and hung up on me. I relayed my unpleasant experience to the owner who was just as shocked when HE tried it and was also hung up on. He took my number and said he would have them call me... which they did... 90 minutes later. (Insert sad trombone)

Once they finally got back to me and we scheduled an appointment (a day later due to all the issues listed above), everything went well.  The locksmith did her work, I paid her with my credit card on-site at the end of the job. Happy conclusion...   until the next day when I received an invoice via Email asking me to pay the bill I had paid the previous day.  

My gut reaction is to knock two stars off, but the quality work and the excellent price outweighed the negative customer experience.

Hottest day so far and my lock broke. CJ arrived within 30 minutes to drill out the lock and put a new one in. Thank you!

Ernie is a great guy and has been in the game for 30 years and knows his stuff. He was wonderful to talk to and work with. He helped me make a custom key work for my car that was originally intended for a miata.

I locked myself out of my house this morning and other places I had called told me they couldn't get to me for an hour or more. Lucky for me Tyrone, who is the owner, happened to be nearby and was able to get to me very quickly. When he arrived, he got right to work. He was very knowledgeable and explained what he was doing and answered all my questions. He was very professional and easy to talk to which is always nice. Definitely give him a call if find yourself in need of a locksmith.

Prompt, courteous service at way better than dealer prices for automotive key fobs. In and out in less than ten minutes.

Very grateful for the timely response and decent prices! I got ahold of them after 3am on a Sunday morning and it was no time before someone was helping me get back into my car.

I can't say enough great things about Copperstate! I've used other locksmiths in the past, but after calling these guys to re-key my house, I will never use another company. Jim, the owner, is fantastic! His level of expertise and professionalism is excellent and he and his team are a pleasure to work with. I would recommend Copperstate to anyone looking for exceptional service and extremely fair prices!

I called them for service and they never returned my call. They said someone would call me right back with a service time. I never heard back from them. The person who answered the phone sounded like I was an inconvenience.

I needed two fobs cut/programmed for my girlfriend's car because hers didn't come with a factory self learning setting. I took it in and the girl that helped me was super informative and explained exactly what she was doing and why. The entire process took maybe 20 minutes. I decided to get a fob for my truck too and have them do it also the next week. I normally don't write reviews for anything, but this was a great experience overall. Great quality work, especially for the price compared to the dealership! Absolutely recommend.

ACME LOCKSMITH REALLY GETS "ZERO" STARS

Apparently from what I'm reading, Acme is the "go to" guys for the simple stuff like replacing keys - not the big stuff that they proclaim on their website to be the best at  like a safe in need of servicing. .....  I contacted this company thru a Rosie on the House recommendation to replace the lock on my safe. I gave the info on the size of the safe and the type of lock that needed replacing. A tech came out to have a look and didn't bring a lock with him... wasted day #1.  He said he'd be out on Monday around noon. When he didn't arrive, my husband called and the service said that we weren't on the schedule....wasted day #2.  When the tech came out a few days later, the lock he brought with him was inferior and did not fit and didn't really
want to modify it ..... wasted day #3.

How hard is it to bring a Sgt Greenleaf lock to the house and install it? I've replaced this lock before without any problems. As of this post, it's been over a week and we  have not heard from Acme  and quite frankly, after wasting my time on 3 different days.....  I don't want to.

****UPDATE*****:

12/27: Thank you for "quick" response after 5 weeks. The quality of the lock being replaced was hardly poor or inferior. Again, the 1st visit - he didn't bring a lock. The 2nd visit - well there wasn't one, because he didn't show up. The 3rd visit, he brought a lock that he wanted to "modify" and "shave down" to fit... the lock you brought was of poor quality, sir ... not the lock that was being replaced.

I called the office and spoke to a lady about having the lock on our 3rd car garage replaced as a tenant lost the key. I explained it was a T-lock handle and she said no problem. She gave me an estimate of cost and said someone could be to the house within an hour. I called back to make arrangements for someone to meet them at the house and the lady now said they don't do these kinds of locks...only car ignitions. I asked why I was told earlier that they did do it and she hung up on me.

I called on Monday morning to check on duplicating my car key because I knew it was not available everywhere. Supposedly the woman on the phone checked, while I was on hold and returned to tell me they had a blank and could duplicate my key the next morning when I could get there. I arrived at opening and was told by this man that he did NOT have the blank and needed to get one. It wasted my time and when I told him that he got mad and told me he didn't need my business.
I DO NOT RECOMMEND THIS BUSINESS AND WOULD RECOMMEND OTHER LOCKSMITHS IN THE AREA.

A week before Christmas, I took my son's Go-Ped in because it wasn't running. I had tried to rebuild the carb with a kit from another shop which is now closed and had given me wrong parts.

Called Bobs up and they said it would run $75-$80 depending on the issue. They seemed nice enough when I went in and they said a couple days would be needed for repair.  I also asked them to see about replacing 2 missing board screws and the bushings. They called a few days later and I went in to see a $142 bill. I asked them what had happened because this was off the mark from our discussion. I am told that they put several hours into trying to fix the carb only to replace it in addition to the salvaged screws and bushings which they were charging me $7.50 for.  Then I'm told, "well if you had asked us to call before replacing anything, we would have."  

My issue is that we did not discuss work that would double my bill. I understand markups. If you tell me I will have to replace the carb then I will gladly pay for the work that was done and either wait to pay the cost when I have money or I will do it myself.

I will have to keep looking for a reliable small engine mechanic. I have 2 lawn mowers, weed eater, and blower and of course an 11 yo's Go-Ped that all need work.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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