Best Businesses in Phoenix, AZ

I called JT because I had a piece of broken key stuck inside my front door. He came as early as he could and fixed the lock and made me copies and was very nice, friendly and professional.  Excellent service from the time you call for service until completion. I will most definitely use JT for all my key services again. I'm glad I trusted the reviews on here. He's AWESOME. Thank you !

These guys do awesome work. They are quick and very knowlegable.  I am a Fan. :0)

Great service. Jimbo the owner was very helpful with getting a new key made that I needed, and the cost was very reasonable. Highly recommend.

PRO:
The owner responded to the early-morning quote request I placed through Yelp in just 9 minutes. The actual rekeying service I received was excellent. The locksmith was great... she called ~30 min before her arrival time; she was very polite, professional, and exceptionally clear in communicating everything about the job; she even adjusted a strike plate to tighten up a door that previously had a ridiculous amount of play while latched. The company's price was *very* competitive, and well below some of the gougers I found while collecting bids.

CON:
While the owner was quick to respond, and even included a first-available-time-slot in his message... getting through to the actual office where the work happens was quite challenging. Twice I called the number given by the owner... twice I sat in their hold queue for 5 minutes until THEIR system timed out and hung up on me. I relayed my unpleasant experience to the owner who was just as shocked when HE tried it and was also hung up on. He took my number and said he would have them call me... which they did... 90 minutes later. (Insert sad trombone)

Once they finally got back to me and we scheduled an appointment (a day later due to all the issues listed above), everything went well.  The locksmith did her work, I paid her with my credit card on-site at the end of the job. Happy conclusion...   until the next day when I received an invoice via Email asking me to pay the bill I had paid the previous day.  

My gut reaction is to knock two stars off, but the quality work and the excellent price outweighed the negative customer experience.

Awesome and fast. Michael is great. Needed service late Saturday night and it was no problem.

I received a flyer in the mail with a new move in re-key special. I called that day to set an appointment, and he was available the next day. Ernie re-keyed all of my locks in about an hour. I could tell he really cared about the quality of his workmanship! I will definitely recommend him to friends and family who need a locksmith!

I broke my key fob for my 2010 Nissan Altima and lost the motherboard so my car was stuck at my job. I called Tyrone and he only charged me a $100 flat fee! Other locksmiths were going to charge me 165-400. Which was INSANE! He was awesome enough to meet me where the car was located and he was very professional and kind! If you ever have any troubles with your keys or locks I highly recommend this gentleman! :)

I have used this locksmith twice.  Once for a car lock and now for my office to have it re-keyed.  They show up on time and do a great job at a reasonable price!
Highly recommended

Over the weekend i misplaced my car keys, so as a consumer i was seeking the services of a locksmith. I came across your company and gave you a call. a tech named adam was sent to my home we agreed upon a price of $ 220 for 1 key and a key fob, after 45mins he came to my door and said " i cant  do the job for the agreed price, it will cost more then a realized." right then and there i was skeptical. with an unlocked truck and no key i then decided to go to the chevy dealership with my vin number and have a key made. when i returned to my truck when i stick my key the ignition it would not turn, as pulled it out the entire ignition came with it. no one touched the ignition after your tech , so naturally i called him back over to my home to " finish the job he started ". he then came to my home to charge me $250 to fix his mistake as a consumer you can see why i may be upset the be charged for a service that wasn't completed correctly he ruined my ignition and didn't make me a key, he has offered to fix the ignition for a price which i feel is unfair because when this processed started the ignition was 100% fine that was the doing of your tech. Now if i let your tech fix the ignition there will be a key , most  likely that key will not work for door locks, so if that is the case WHY would i want two keys when i had ONE key at the start of this headache. now lets also remember i went to the dealership and paid to have a key made, if your tech replaces the ignition and door locks ( because i do not want 2 keys i only want 1)  then your tech has now cost me for that key since it would for these replacement parts he is offering. Bottom line is i want my truck to have a working ignition with ONE key for ignition and door locks and no headache. i am not looking for any problems i would hate to have to bring my case to the attorney generals office , as a stated in the beginning i was a consumer seeking a service you advertised to provided and yet your tech seemed to have made matters worse and much more costly for me and your company.

I took a key in to be copied. Little Jim did the work for $3. However, he pointed out that the cuts on the key weren't very deep. He said a burglar using a special key could easily manipulate the tumblers and defeat the lock.

At his suggestion, I removed the lock from the door and brought it to him. He hoped to re-key it, but the cylinder was old and shot. So he dug out a used cylinder from his collection and re-keyed that. Cost: $10, including two new keys. He did the work while I waited.

Little Jim is very pleasant, and he knows his business. You won't do any better!

David is the best and has a wonderful work ethic!  Not only would use him again, but highly recommend him!
We had trouble with our lock and was out the same day

Car Key Replacement is second to none when it comes to customer service. The technician they sent showed up in a timely manner and was very professional. He quoted me a price that was actually cheaper then the other two quotes I got and was finished with the job before I knew it. I would recommend this company to all my friends and family or really to anyone looking for top notch service at a very reasonable price

I had a great experience at Acme Locksmith. I needed a Thule car box key copied, and Ace Hardware was unable to duplicate the foreign key, so they recommended me to Acme. The man running the shop that day remade my keys after finding the metal might be too thin and be in danger of breaking off in the lock. Great service at a good value!

Person on the phone was happy to tell me that they charge $29 for the service call $25 for the labor and after that would not even attempt to try to give me any sort of ballpark figure on what it would cost for a rekey or making a new key for a house lock. She kept saying it depended on the lock. Of course I get that but I'm not going to send out their service person without some sort of ballpark figure and they lost my business because of the vagueness of the possibility of what that price could be. Are we talking $50? $500? Are we talking $1,000? I told her it was a regular house Sledge door lock but still no ballpark figure of what it would cost. She did offer to have her service person call me on their way out to give me some sort of ballpark figure but I don't want a ballpark figure when they're scheduled to come out I want to know the ballpark figure to decide whether or not I want them to come out.

Horrible!  Where do I begin? First of all, I guess the fact that when I scheduled the appointment and heard a television blaring in the background, that I should have known this was not going to be the most professional place to deal with.  Bottom line, they never showed up for the second appointment which was supposed to be when all the locks were changed.  An entire afternoon wasted waiting for them and not even so much as a phone call to let us know that they decided they actually could not do the job.  Really?  The locks needed to be changed.  How difficult is that? That is a basic job that really any locksmith should be able to do.  Don't waste your time.  Such a disappointemnt...

this place is THE WORST. unprofessional and below satisfactory. i took my bike in on a tuesday, they said it would be ready in 3 or 4 days, then called me the next day to say it was ready. i called them back to let them know i'd be able to get it saturday, the man was really rude and told me that they don't hold them that long and they don't have any room to keep it and don't i have any friends that could come pick it up for me. so i got my dad to go get it for me and when he picked it up, the chain kept coming off whenever he'd come to a stop. so he took it back and the guy told him that someone must have greased the chain, to which my dad replied he had just picked the bike up and hasn't touched the chain. my dad also said that they had "fixed" the brakes, but he made them redo them because he said they were way too tight. very unsatisfied with the professionalism AND with the bike repair.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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