Best Businesses in Phoenix, AZ

Profound adherence to customer service and exceptional skills, that's what Jeremiah and JT's are all about.

The company that made my door locks no longer do so for private residences. I tried many, many different ways to locate these locks on my own since I needed a different version that what was installed by the home's builder.

My efforts went nowhere.

Jeremiah was not only able to locate the now defunct locks, but he educated me in the ways of securing those locks from within via an upgrade as well as replacing an internal mechanism that's known to fail.

I'd love to tell you how little I paid in comparison with the work, but I won't because Jeremiah made me feel like I was the only and most important customer at JT's. Thus, I'd be remiss by sharing that information - although I'm sure every one of their customers receives the same fair price for the same high-level professional services.

As far as me and my family are concerned, JT's is the only locksmith in Arizona.

Great place to get a replacement Key! Got mine for my 1971 VW Bug! Great experience !

I had a set screw in a door handle that was stripped out and I did not want to have to buy a complete KwikSet door handle. These guys were referred to me by another locksmith (it's nice to see they all work together - I like that).
Anyway, I brought my door handle in hoping for the best. It took these folks about 10 minutes to remove the stripped set screw and replace it for me for a super small minimal fee. I'm sure they had better things to do than to take the time to take care of my small issue, but they did. And for that I am very grateful. Their customer service was extraordinary. I can't say enough about this business. I put the door handle back on my residential door and it's as good as new. Thank you guys for being there.

Due to various reasons we needed to rekey the house.  Gentleman was on time and very professional.  Last lock service was over 20 years ago.  Tech lubed all he locks and installed longer lockplate screws where needed.   Was reasonable priced and a pleasure to do business with.  Highly recommend.

Very fast and friendly service. Nick came to my house in less than 30 mins. Thank you Nick! You save my life.

I received a flyer in the mail with a new move in re-key special. I called that day to set an appointment, and he was available the next day. Ernie re-keyed all of my locks in about an hour. I could tell he really cared about the quality of his workmanship! I will definitely recommend him to friends and family who need a locksmith!

Tyrone was great! He was quick at setting up the locks and rekeying our house. Very professional and friendly. I highly recommend this locksmith!

B's Lock and Key have made some rather unique keys for some unusual locks. The keys work perfectly every time!  The prices are more than fair.  B's Lock and Key was punctual, professional and knowledgeable!  I have refereed quite a few to B's Lock and Key and have heard nothing but positives!

Offered me a deal if I posted on social media. Service was quick and professional.

I recently had an ignition switch fail on a car.   This was going to be a very expensive repair at the dealership. I purchased another ignition switch online and thought I would be in business.  Then I learned about the immobilizer device.  The car would turn over but not start.  I went to Copperstate and spoke to Doug.  He explained that he could take my new ignition switch and re-key it so my old key would work in my new switch, preventing the immobilizer problem.  He did the work in about an hour.  I brought the switch home installed it and the car started immediately!  Thanks Doug,  I will be back!!
Dave

I called them for service and they never returned my call. They said someone would call me right back with a service time. I never heard back from them. The person who answered the phone sounded like I was an inconvenience.

These guys are total pros. One crazy night turned calm and ok because I called the right people. Recommend on professionalism, efficiency and affordability.

I got the name for this neighborhood locksmith shop from the website nextdoor.com.   A lot of people raved about the place as far as its honesty and fair pricing.  

I went there to get my car FOBs activated.   Brian was the employee.   Unfortunately, even though it only took less than five minutes to key the FOBs to my car, I had to wait 25 minutes cause a woman who came in right before I did, decided it was all right to have a long conversation/dialogue with Bryan about heaven knows what about a stack of keys!!   Yes, she saw me sitting there.   I mean, 10 or maybe even 15 minutes max I don't think I would have really minded all that much, but 25 minutes?? Really??

Brian does really make an effort to help everyone to the max possible, but I guess I was a bit miffed cause of the wait, especially since it was warm (read hot) in there.

Person on the phone was happy to tell me that they charge $29 for the service call $25 for the labor and after that would not even attempt to try to give me any sort of ballpark figure on what it would cost for a rekey or making a new key for a house lock. She kept saying it depended on the lock. Of course I get that but I'm not going to send out their service person without some sort of ballpark figure and they lost my business because of the vagueness of the possibility of what that price could be. Are we talking $50? $500? Are we talking $1,000? I told her it was a regular house Sledge door lock but still no ballpark figure of what it would cost. She did offer to have her service person call me on their way out to give me some sort of ballpark figure but I don't want a ballpark figure when they're scheduled to come out I want to know the ballpark figure to decide whether or not I want them to come out.

My husband and I got up this morning early, after leaving our 21 month old with grandma overnight, to rent a U-Haul truck to move our storage unit closer to us. I have massive anxiety and we were already running behind to beat the mid-day heat, so we reserved the truck through U-Hauls contactless mobile check-in service.

We got to the location, checked in, signed the contract, and paid. The app gave us the code for the lock box. I hopped out of our car and quickly opened the lock, only to find the key was missing. No big deal. The app said to go ask for the key.

I go inside and meet the manager. [Now, I am sure he is/was a lovely guy. Several "regulars" popped in while we were there and he was only too happy to help them by name.] However, when I asked for the key he sat at his computer, said I wasn't in his system, so we would have to fill out new applications and waivers.

I tried to stay calm and explain that we just needed the key, and we wouldn't be in his "check-in" list because we already signed the contract, paid, and were given the code to the lock box. To which he replied - "nope, you're not in my system so theres nothing I can do. They shouldn't have given you the code."

At this point, I'm nearly in tears and start having a panic attack. I will admit I did curse (though not at him) and told him his incompetence wasn't my problem (after he said our not getting the key wasn't his problem). And I do regret that. It was not the right thing to say, but it genuinely was his incompetence that was holding up our already stressful, running behind, on a time limit before the baby comes back, day.  

At this point, he threatens to call the cops and says no matter what he is refusing to rent to us. To which I reply that I have a signed contract saying the truck is rented to me until 3pm, and that the police would be on my side. I'm bawling and hyperventilating at this point. I've already apologized. And he still won't give us the dang key.

I get ahold of U-Haul, they tell me I am correct and that this man is supposed to give us the key. They call him while we are on hold. He says he's not renting to us and hangs up on them and walks outside. They call him back (probably a few times) and explain that the truck is not his and that he is not the one renting to us! They tell him to give us the key.

Finally, after almost an hour, he hands us the key and says there was a miscommunication.

I understand that at his age, he may not know how mobile CONTACTLESS check-in works in a pandemic. But what I don't understand is how someone who spat at me that he's "gone to church every Sunday his whole life" could be SO COLD when someone in need is clearly having a hard time. Where is the empathy? What would Jesus do?

I did notice that he has a sign at the desk advertising that he is selling his business. I sure hope someone buys it soon, as this assumedly once helpful man desperately needs to retire!

Well now I understand why the reviews are low. I called to find out how much it would cost to replace the jogging stroller tire tubs as they were not holding air and the guy in the phone was condescending and completely rude! I have no desire to go in person and will take my business elsewhere the worse customer service by phone no need to go there in person.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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