Best Businesses in Phoenix, AZ

I called JT's with great desperation for them to fix my mailbox lock. I had misplaced my keys... aka gone forever and I had a package with perishables in my mailbox.

I went to the post ofiice hoping to obtain a new key where I was greeted with warm and welcoming arms.. oh wait who am I kidding?! I was told it was my problem and they didnt have a key. I called the locksmith they recommended but they couldnt come out for 4 days. After a quick yelp search  JTs popped up. Good reviews.. sold... I called and told the receptionist (his wife) about my problem and she was sooooo kind and understanding. She gave me a quote and explained everything. She put me on the books for the next day! Jeremiah the next day after a call from his wife that he was on his way.. can you say customer service?! When he arrived he was sooooo nice. I explained jow I tried to fix the problem myself but made things worse. He didn't  sweat it.. I'm pretty sure he was done within 20 minutes if that. He came back to the door and provided me with 3 keys. The lock he used was a usps lock. The service was incredible.  They got me in their schedule quick and the job was done in a jiffy. 10/10!! I'll be using them for every locksmith problem I encounter.

Very nice people. I had a custom set of keys for a 65 Lincoln that I couldn't find a match for. I found them here in the original look.
Bill the key guy was very pleasant, took an interest in what kind of car I was working on. Very polite and the keys worked the first time (for an old car that's incredible).
Nice people, nice place, recommended.

I had a set screw in a door handle that was stripped out and I did not want to have to buy a complete KwikSet door handle. These guys were referred to me by another locksmith (it's nice to see they all work together - I like that).
Anyway, I brought my door handle in hoping for the best. It took these folks about 10 minutes to remove the stripped set screw and replace it for me for a super small minimal fee. I'm sure they had better things to do than to take the time to take care of my small issue, but they did. And for that I am very grateful. Their customer service was extraordinary. I can't say enough about this business. I put the door handle back on my residential door and it's as good as new. Thank you guys for being there.

Due to various reasons we needed to rekey the house.  Gentleman was on time and very professional.  Last lock service was over 20 years ago.  Tech lubed all he locks and installed longer lockplate screws where needed.   Was reasonable priced and a pleasure to do business with.  Highly recommend.

Responded really quickly to my call. Ben was great!  He replaced my damaged truck key fast and had us back on the road again.  I would definitely use these guys again.

My wife and I recently purchased a home and needed to re-key the entire place. I called several places and they all were pretty expensive and didn't seem to really care about my business...

I received in the mail a flyer for Keys Please and thought I would call them up to see what they had to offer. Ernie (the owner) answered and scheduled me right away for the following day.

He showed up right on time and changed all my locks and gave us new keys too. Great price and great service. He assisted me over the phone with what locks to choose and also in person. Really nice guy and I appreciated his help. I'll definitely use him again in the future.

Tyrone arrived at my place of business very promptly. He discussed different type of rekeying options, and different levels of security, such as rekeying so the locks can't be "bumped" open. He explained the different parts of the lock and key process, allowing me to make an informed decision in the level of security that fit my budget. He was extremely knowledgeable and professional. His prices were the best I found in the greater Phoenix area. I recommend him whole-hardheartedly.

I lost the keys to my Lexus and was told by a few people that the only place I could get a key made was at the dealership. Then a friend of mine told me that BRIAN made a key for her Honda so I gave him a call and he was able to make a key for my Lexus the same day. Not to mention his price was way less than the dealership was going to charge me. I would highly recommend B's Lock and Key!!!

Advertised as 24 hour availability and automated answering service reiterates that claim.   Forwarded to an "operator " line 12 times over 30 minutes, so I'm seriously considering the claim to be false.

I hired Copperstate Locks and Security to replace the locks and door nobs for my outside doors 2 months ago.  They charged me $2000 up front, non-refundable for the new hardware.  
6 weeks later they came out to install the new locks and discovered that several of the locks were defective and others were not what we ordered.  After 4 hours of work half my locks were new and half were old.  An hour after they left I went through an unlocked door which then locked leaving me trapped outside.
I asked them to come back then next day and replace my old locks which they had taken against my wishes.  They said they thrown the old locks away away and gave me knock-off locks instead.  
We had to hire another locksmith to replace the knock-offs and he shared with us that Copperstate had pulled several pins out of the knock-offs to make them easier to key, but a lot less secure.

Don't do business with Copperstate Locks, they are amateurs.

My teen daughter locked her keys in the car at school and that is when we learned that the spare key was only a valet key and didn't unlock the car! Sage locksmith responded immediately to my request for quote. They were up front with the cost and got a technician out immediately. The tech got stuck in traffic delaying him 10 minutes (no problem) but I was impressed that he stayed in communication and let us know he was delayed and kept us updated on his ETA. Upon arrival he had the door open in less time than it took to fill out the paperwork. They took my card with a card reader right on site but also had multiple options including things like Zelle. I am very appreciative to have such a reliable - honest- and responsive company to use locally when we have these mini-Emergencies. Highly recommended and would use again!

This is probably my best experience with locksmith..!  
I lost my keys for my 2009 Kia , Maor came over within 35 min and put me back on track in no time.
Charged a dissent amount ... all been done with a great customer service and in a professional way ... definitely recommend.

ACME Locksmith is Locally Owned, Honest and Trusted in Mesa Arizona for years now. They have the latest state of the art facilities that you can actually visit and shake hands with a real live Licensed Locksmith!
They always ready to answer all your questions with a friendly tone on their voices. Fast and professional services from start to finish.
Had to call from NC for a Family Friend due that he was locked out of his condo back Home in Mesa, Arizona, has learned from me and my business A1A Roadside Assistance of Charlotte - Charlotte ROAD ANGELS about Google & Yelp fake local listings in the following categories: Roadside Assistance, Towing and Locksmith! Google/Yelp/Facebook/Yahoo/Bing all aiding and part of several online bait and switch locksmith scams.
Check out at the very bottom of ACME Locksmith on Yelp's not recommended reviews section and read this guys Best Reviews!

We had to pay for and emergency service call since my mom locked her keys in the door, so we asked them to change out some locks while he was here. I just assumed it would work fine - and we don't use our front for much.. but the front door lock barely works.. the bolt doesn't fully extend or retract  (and he left the mechanism loose). He worked very slow then said he didn't have time to finish. The man was also non-communicative and never smiled once. They helped my mom out so that's why I rated 3 stars, otherwise way less.

My husband and I got up this morning early, after leaving our 21 month old with grandma overnight, to rent a U-Haul truck to move our storage unit closer to us. I have massive anxiety and we were already running behind to beat the mid-day heat, so we reserved the truck through U-Hauls contactless mobile check-in service.

We got to the location, checked in, signed the contract, and paid. The app gave us the code for the lock box. I hopped out of our car and quickly opened the lock, only to find the key was missing. No big deal. The app said to go ask for the key.

I go inside and meet the manager. [Now, I am sure he is/was a lovely guy. Several "regulars" popped in while we were there and he was only too happy to help them by name.] However, when I asked for the key he sat at his computer, said I wasn't in his system, so we would have to fill out new applications and waivers.

I tried to stay calm and explain that we just needed the key, and we wouldn't be in his "check-in" list because we already signed the contract, paid, and were given the code to the lock box. To which he replied - "nope, you're not in my system so theres nothing I can do. They shouldn't have given you the code."

At this point, I'm nearly in tears and start having a panic attack. I will admit I did curse (though not at him) and told him his incompetence wasn't my problem (after he said our not getting the key wasn't his problem). And I do regret that. It was not the right thing to say, but it genuinely was his incompetence that was holding up our already stressful, running behind, on a time limit before the baby comes back, day.  

At this point, he threatens to call the cops and says no matter what he is refusing to rent to us. To which I reply that I have a signed contract saying the truck is rented to me until 3pm, and that the police would be on my side. I'm bawling and hyperventilating at this point. I've already apologized. And he still won't give us the dang key.

I get ahold of U-Haul, they tell me I am correct and that this man is supposed to give us the key. They call him while we are on hold. He says he's not renting to us and hangs up on them and walks outside. They call him back (probably a few times) and explain that the truck is not his and that he is not the one renting to us! They tell him to give us the key.

Finally, after almost an hour, he hands us the key and says there was a miscommunication.

I understand that at his age, he may not know how mobile CONTACTLESS check-in works in a pandemic. But what I don't understand is how someone who spat at me that he's "gone to church every Sunday his whole life" could be SO COLD when someone in need is clearly having a hard time. Where is the empathy? What would Jesus do?

I did notice that he has a sign at the desk advertising that he is selling his business. I sure hope someone buys it soon, as this assumedly once helpful man desperately needs to retire!

They don't even deserve one star. Horrible customer service with even worst employees. Don't waste your time coming to this shake.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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