Best Businesses in Phoenix, AZ

My husband and I rented out our home while we were stationed in Colorado Springs for a few years.  We flew home to take care of stuff from our tenants.  I was panicked when I found out our tenants refused to give us our keys back to the mailbox.  We were only in town for a couple days and I called JT's Keys and Locks.  The father-in-law and past owner came out within a few hours (he was in CG).  He showed up, working professionally, quickly and was extremely friendly, not to mention a veteran!  Their pricing is incredibly reasonable.  I am so happy with the service that was provided and I will definitely use this company again if I need.

We live out of town and own 2 town homes.  The first time we called they were to the town home and repaired the problem in 5 minutes.  I talked to the tech and he recommended replacing the locks in the near future.  Recently we were in the area and had Pinnacle replace locks on both of our town homes.  I met the owner Chris and he was a great person to work with.  He showed up on time, had all the right equipment and charged a reasonable rate.  I highly recommend Pinnacle for the nice job they did.

I made the call about 8:30 a.m. and had a service-person at my house by about 9.  Even better - he called when he was ready to get on his way to make sure the timing was right for me.  Hopefully I won't  lock myself out of someplace again, but if I do, I'll be sure to use these friendly folks again.

Good service, prompt service and very good technician.

We locked ourselves out of the house and lock smith on call was nothing less then Convenient and reliable! Tim was awesome unlocked extremely quick. Would highly recommend.

Ernie is a great guy and has been in the game for 30 years and knows his stuff. He was wonderful to talk to and work with. He helped me make a custom key work for my car that was originally intended for a miata.

they dont return phone calls....  i called 3 timers.......still waiting       they just sent  me a response .. they  said  thanks for the bad  review....  we dont want your  business ....

I contacted B's lock and key about having a key for my car programmed. Brian responded to my messages quickly and was very polite. He was very quick to comeout and do the programming. He worked quickly and was very reasonable with his prices. I strongly recommend him!

It is never a good day when you lock your keys in your car. Especially when that's where your purse, diapers and car seats are. I called a TON of places and the prices were crazy all over the place, I had people say "I will be there in 30," and 2 hours later no one comes still. I got in touch with Phillip and when he said "25 minutes" I didn't believe him. He showed up in 20 minutes, super polite, quick and efficient. He was very professional, and kind. He explained everything to me and was done in u def 5 minutes. I will definitely be using him in the future for any locksmith services I need. Excellent service, highly recommend.

I can't say enough great things about Copperstate! I've used other locksmiths in the past, but after calling these guys to re-key my house, I will never use another company. Jim, the owner, is fantastic! His level of expertise and professionalism is excellent and he and his team are a pleasure to work with. I would recommend Copperstate to anyone looking for exceptional service and extremely fair prices!

David is the best and has a wonderful work ethic!  Not only would use him again, but highly recommend him!
We had trouble with our lock and was out the same day

Excellent experience. I had to replace a lost Nissan key.  This business was efficient/fast.  They are experts at their craft.  We were on our way in no time and at a reasonable price. It's nice to encounter people who care about their business and about their customers.  I'd recommend this business in a heartbeat.  Dan

Seriously as good as it gets. Andrew helped me fix the lock on my car and worked tirelessly to get the job done. There were several parts that I had to get but he was happy to help and even though I had to come back a few times, he stayed with the original quote which was FAR BETTER than any of the others. I called like 5 locksmiths. Save your time, money and trouble and just go with these guys! They are awesome!

Called for information.  The person was warm, personable and professional.  They are mobile service only, no store front.  Which means they must be able to complete their job from their vehicle.  No problem!

My husband and I got up this morning early, after leaving our 21 month old with grandma overnight, to rent a U-Haul truck to move our storage unit closer to us. I have massive anxiety and we were already running behind to beat the mid-day heat, so we reserved the truck through U-Hauls contactless mobile check-in service.

We got to the location, checked in, signed the contract, and paid. The app gave us the code for the lock box. I hopped out of our car and quickly opened the lock, only to find the key was missing. No big deal. The app said to go ask for the key.

I go inside and meet the manager. [Now, I am sure he is/was a lovely guy. Several "regulars" popped in while we were there and he was only too happy to help them by name.] However, when I asked for the key he sat at his computer, said I wasn't in his system, so we would have to fill out new applications and waivers.

I tried to stay calm and explain that we just needed the key, and we wouldn't be in his "check-in" list because we already signed the contract, paid, and were given the code to the lock box. To which he replied - "nope, you're not in my system so theres nothing I can do. They shouldn't have given you the code."

At this point, I'm nearly in tears and start having a panic attack. I will admit I did curse (though not at him) and told him his incompetence wasn't my problem (after he said our not getting the key wasn't his problem). And I do regret that. It was not the right thing to say, but it genuinely was his incompetence that was holding up our already stressful, running behind, on a time limit before the baby comes back, day.  

At this point, he threatens to call the cops and says no matter what he is refusing to rent to us. To which I reply that I have a signed contract saying the truck is rented to me until 3pm, and that the police would be on my side. I'm bawling and hyperventilating at this point. I've already apologized. And he still won't give us the dang key.

I get ahold of U-Haul, they tell me I am correct and that this man is supposed to give us the key. They call him while we are on hold. He says he's not renting to us and hangs up on them and walks outside. They call him back (probably a few times) and explain that the truck is not his and that he is not the one renting to us! They tell him to give us the key.

Finally, after almost an hour, he hands us the key and says there was a miscommunication.

I understand that at his age, he may not know how mobile CONTACTLESS check-in works in a pandemic. But what I don't understand is how someone who spat at me that he's "gone to church every Sunday his whole life" could be SO COLD when someone in need is clearly having a hard time. Where is the empathy? What would Jesus do?

I did notice that he has a sign at the desk advertising that he is selling his business. I sure hope someone buys it soon, as this assumedly once helpful man desperately needs to retire!

We dropped off our mower and had to call them twice over a 16 day period before we finally got a status on the mower.  They would not honor the warranty on a 2 yr. old motor.  Their reply was the motor was worn out but they would be happy to give us a quote on a new motor.  My husband is a mechanic and did regular maintenance. Why would we buy a new motor from them if they did not warranty the first motor?  I would not recommend the lawn mower repair portion of this business to my friends.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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