Best Businesses in Phoenix, AZ

Last year I called to inquire if they offered security services and they did not. But they gave me references and were very cheerful about it. Today, I called and made an appointment to bring in a door lever/lock for repair. The owner called me back when he read a description of the issue, and told me how to fix it without bringing it in.  So fixed it myself for free!  He easily could have had me bring it in, fixed it there, and charged me and I would have been none the wiser. I did not find that fix via Internet search. And he did all that with a smile in his voice.  I thought people and service didn't exist like this anymore, so I was very pleasantly surprised.

Have been going to Pinnacle Lock & Safe for a little over a year.  They have usually been pretty good about making keys without much of a wait.  Recently stopped in to get a quote on a file cabinet lock install.  The owner said that his staff doesn't like to do those types of jobs and that I should just buy a new cabinet with a lock already installed.  He quoted me an obscene price just to get me to leave.  Until that encounter I was satisfied with their service.  However, the arrogance of the owner was enough for me to look for a new locksmith.  A real business owner doesn't let his employees dictate what jobs he should accept.  Additionally if you really don't want to do this kind of job I suggest a better customer service approach to the situation like a referral to another company.  That's how businesses grow customer loyalty, not by insulting them.  Found another locksmith who was more than able to come out to my office and do the install in person for a very fair rate.

Incredible service from Jaime and Prescott Lock and Safe. I called them with a safe problem and they literally solved it for a very low fee in a matter of minutes. Professional, high-level of expertise, a wonderful experience. I'd recommend them to anyone at anytime.

Mr Rekey is the most professional locksmith I've ever used.  For personal, for business.. you name it, they can do it & do it well! Not only are they helpful & fast but affordable too!

CJ was polite and spent time making sure new deadbolt was working properly. Thank you. Price reasonable.

Just bought a new home. Ernie was able to come out right away and change all the locks! He was on time, polite and reasonably priced! He will be our new locksmith. Cannot say enough positive things about him.

Is having 2 kids seats attached to your bike cool? No, not really! I had 1 Yepp mini locking seat on my handle bars that we lost the tubular key to. If you have had this problem you might call it a circle lock. We then bought a bigger rear mount Yepp Maxi which is why I had two. After searching and calling the manufacturer I decided to call TG to drill out the lock to get it off. What a solid guy TG is; affordable (he gave me the lowest quote out of 5 locksmiths),highly skilled, professional and fast! I called him Wednesday afternoon and he promptly showed up at my house a 2:30 at our scheduled time. He did a clean job and we removed the seat (he even helped me with the Allen bolts) within 10 minutes. TG is now my go to guy for any lock needs.

I had a difficult case other locksmiths could not handle.  I had scooter battery lock with no key.  B's Lock and Key showed up exactly when he said he would and was able to make me two keys so I could access the batteries and charge them.  So professional kind and reasonably priced.   He had to hand make the key using an old motorcycle key blank.   So relieved to not have to ditch the scooter because couldn't unlock battery.  Thank you!

Great prices and services and looking forward to using them to take advantage of the deals

Big and little Jim are awesome. I had an antique key that I needed matched. They were able to find a decorative blank and made several keys that fit perfectly. I highly recommend Copper State I have them finding a lock for another antique I have.

I posted a request and David responded within minutes and we were able to setup an appt for later in the week with Sage Locksmith.  I appreciate David following up with me the day before to confirm the time and he showed up early.  

Thank you very much for getting me a new transmitter for my Cadillac CTS.

Matt Nalan

This is a great place! Got my remote programmed and my key cut in about 30 minutes. Very reasonable and fast!

They were able to help me out with fixing the CAM length to fit my cabinet locks. Super friendly and knowledgeable.

I called the office and spoke to a lady about having the lock on our 3rd car garage replaced as a tenant lost the key. I explained it was a T-lock handle and she said no problem. She gave me an estimate of cost and said someone could be to the house within an hour. I called back to make arrangements for someone to meet them at the house and the lady now said they don't do these kinds of locks...only car ignitions. I asked why I was told earlier that they did do it and she hung up on me.

Good old fashioned key shop!! Professional and experienced. I needed some keys made for my office. The local hardware stores had no idea how to handle a commercial door key. I called several "locksmiths" who are nothing more than a guy with a truck. All wanted well over $150 for a service call just to make a couple keys. Finally I found 35th Ave Key shop and was delighted to find a business that was open on a Sunday. I was out the door in 5 mins with 5 new keys for less than $25.00. This place is great no nonsense...Just great service!!!

The guy I talked to on the phone about a warranty was unbelievably rude and totally unprofessional. Very condescending and poor communication; he wouldn't even listen to what my actual question was before barking out that it was impossible for him to know. You don't know if you can look up warranty info? Unfortunately, he is the only authorized warranty person near us. I will never use him again. I still can't get over how short and rude he was. I can't recall ever being treated this poorly by a company.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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