Best Businesses in Phoenix, AZ

Johnny came to my house on a Sunday.  He re-rekeyed all my locks and went the extra mile to work on my metal security door because it wasn't latching.  My daughter recently bought a new house and used JT's as well.  What a great family company!  Thanks Johnny for all you did!

Bill at Pinnacle was great in getting an appointment set up and then being able to reschedule for me at the last minute.   Chris came on time to the appointment, was pleasant, helpful and did a great job on the deadbolt install.  They are keepers!!

I went there to get a key made for a desk. they said ok, we will call you.
They NEVER Called me. This is the third time i went to them to make a key and they said they would call me, Again , they never called me when it was  ready. One time they lost my master key. STAY AWAY FROM THESE PEOPLE

PRO:
The owner responded to the early-morning quote request I placed through Yelp in just 9 minutes. The actual rekeying service I received was excellent. The locksmith was great... she called ~30 min before her arrival time; she was very polite, professional, and exceptionally clear in communicating everything about the job; she even adjusted a strike plate to tighten up a door that previously had a ridiculous amount of play while latched. The company's price was *very* competitive, and well below some of the gougers I found while collecting bids.

CON:
While the owner was quick to respond, and even included a first-available-time-slot in his message... getting through to the actual office where the work happens was quite challenging. Twice I called the number given by the owner... twice I sat in their hold queue for 5 minutes until THEIR system timed out and hung up on me. I relayed my unpleasant experience to the owner who was just as shocked when HE tried it and was also hung up on. He took my number and said he would have them call me... which they did... 90 minutes later. (Insert sad trombone)

Once they finally got back to me and we scheduled an appointment (a day later due to all the issues listed above), everything went well.  The locksmith did her work, I paid her with my credit card on-site at the end of the job. Happy conclusion...   until the next day when I received an invoice via Email asking me to pay the bill I had paid the previous day.  

My gut reaction is to knock two stars off, but the quality work and the excellent price outweighed the negative customer experience.

Quick service at a fair price.

The guy came fast, he was gentle, he did not damage my door like the last time I had a different locksmith

He was kinda cute too ;)

My wife and I recently purchased a home and needed to re-key the entire place. I called several places and they all were pretty expensive and didn't seem to really care about my business...

I received in the mail a flyer for Keys Please and thought I would call them up to see what they had to offer. Ernie (the owner) answered and scheduled me right away for the following day.

He showed up right on time and changed all my locks and gave us new keys too. Great price and great service. He assisted me over the phone with what locks to choose and also in person. Really nice guy and I appreciated his help. I'll definitely use him again in the future.

Tyrone was great! He was quick at setting up the locks and rekeying our house. Very professional and friendly. I highly recommend this locksmith!

This locksmith is the best! He created 2 keys to my car late in the evening at his home after he'd worked a long day.

I honestly felt his charge was so great that I tipped!

I gave him the key code over the phone. When I arrived the keys were waiting. He is so darn friendly too. I highly recommend. I will be giving his name to all my friends. Especially those with rental properties that have to be re-keyed all the time.

Offered me a deal if I posted on social media. Service was quick and professional.

I hired Copperstate Locks and Security to replace the locks and door nobs for my outside doors 2 months ago.  They charged me $2000 up front, non-refundable for the new hardware.  
6 weeks later they came out to install the new locks and discovered that several of the locks were defective and others were not what we ordered.  After 4 hours of work half my locks were new and half were old.  An hour after they left I went through an unlocked door which then locked leaving me trapped outside.
I asked them to come back then next day and replace my old locks which they had taken against my wishes.  They said they thrown the old locks away away and gave me knock-off locks instead.  
We had to hire another locksmith to replace the knock-offs and he shared with us that Copperstate had pulled several pins out of the knock-offs to make them easier to key, but a lot less secure.

Don't do business with Copperstate Locks, they are amateurs.

The tech was nice enough and got my car unlocked fast, but $200 for the service (no spare key) during business hours at a location about 15 mins away from their stated office is a hefty charge. I am female and was desperate, so I didn't shop around, but not cool.

My son lost his key fob to his 2002 Mercedes. It was a Sunday, and they were able to be at our house in a couple of hours to get us a new key. On top of it, the old key had never worked to lock/unlock the doors, but the tech who came out had it working in about 5 minutes! He was awesome!

I highly recommend them. We called around- most people won't even touch a Mercedes for whatever reason but they didn't hesitate, got us a new key quickly, and didn't jack up the price on us either!

Cut and programmed my key and fob in 15 minutes.  No hassle,  great customer service at a fraction of the time and cost of the dealer quote.

We had to pay for and emergency service call since my mom locked her keys in the door, so we asked them to change out some locks while he was here. I just assumed it would work fine - and we don't use our front for much.. but the front door lock barely works.. the bolt doesn't fully extend or retract  (and he left the mechanism loose). He worked very slow then said he didn't have time to finish. The man was also non-communicative and never smiled once. They helped my mom out so that's why I rated 3 stars, otherwise way less.

My husband and I got up this morning early, after leaving our 21 month old with grandma overnight, to rent a U-Haul truck to move our storage unit closer to us. I have massive anxiety and we were already running behind to beat the mid-day heat, so we reserved the truck through U-Hauls contactless mobile check-in service.

We got to the location, checked in, signed the contract, and paid. The app gave us the code for the lock box. I hopped out of our car and quickly opened the lock, only to find the key was missing. No big deal. The app said to go ask for the key.

I go inside and meet the manager. [Now, I am sure he is/was a lovely guy. Several "regulars" popped in while we were there and he was only too happy to help them by name.] However, when I asked for the key he sat at his computer, said I wasn't in his system, so we would have to fill out new applications and waivers.

I tried to stay calm and explain that we just needed the key, and we wouldn't be in his "check-in" list because we already signed the contract, paid, and were given the code to the lock box. To which he replied - "nope, you're not in my system so theres nothing I can do. They shouldn't have given you the code."

At this point, I'm nearly in tears and start having a panic attack. I will admit I did curse (though not at him) and told him his incompetence wasn't my problem (after he said our not getting the key wasn't his problem). And I do regret that. It was not the right thing to say, but it genuinely was his incompetence that was holding up our already stressful, running behind, on a time limit before the baby comes back, day.  

At this point, he threatens to call the cops and says no matter what he is refusing to rent to us. To which I reply that I have a signed contract saying the truck is rented to me until 3pm, and that the police would be on my side. I'm bawling and hyperventilating at this point. I've already apologized. And he still won't give us the dang key.

I get ahold of U-Haul, they tell me I am correct and that this man is supposed to give us the key. They call him while we are on hold. He says he's not renting to us and hangs up on them and walks outside. They call him back (probably a few times) and explain that the truck is not his and that he is not the one renting to us! They tell him to give us the key.

Finally, after almost an hour, he hands us the key and says there was a miscommunication.

I understand that at his age, he may not know how mobile CONTACTLESS check-in works in a pandemic. But what I don't understand is how someone who spat at me that he's "gone to church every Sunday his whole life" could be SO COLD when someone in need is clearly having a hard time. Where is the empathy? What would Jesus do?

I did notice that he has a sign at the desk advertising that he is selling his business. I sure hope someone buys it soon, as this assumedly once helpful man desperately needs to retire!

Our family was traveling a route downtown -- one we've taken numerous times down Central Ave from South Phoenix.   I noticed the store front on Central (North of Southern on the East side of Central) and I made a note to check it out since we often travel to Chandler or Downtown Phoenix to get our bikes tuned up or fixed.

My mental note payed off shortly after Christmas.   "Santa" brought our son a new mountain bike for Christmas and my husband put the bike together.   I don't want to seem ungrateful for my husband's efforts, but mechanics is not his forte.  A couple of weeks of riding the new bike and everything started to go haywire - including the brakes and alignment.

We took the bike over to Bob's and he fine-tuned my husbands work.

Note:  Parking is a bit confusing -- you kind of park in a driveway off Central.  I actually considered dropping the rating to 3-stars just because the parking is a pain.

As other's have mentioned, Bob is also a lawn mower mechanic and a locksmith -- he must be handy to have around the home :)   I don't think my husband is quite as ambitious to fix our lawn mower and he will probably be less likely to volunteer to fix anything else after he reads my review....but for the record, I appreciate him and his willingness to fix things....but I'm glad to find backups in South Phoenix if we need them!

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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