Best Businesses in Phoenix, AZ

Profound adherence to customer service and exceptional skills, that's what Jeremiah and JT's are all about.

The company that made my door locks no longer do so for private residences. I tried many, many different ways to locate these locks on my own since I needed a different version that what was installed by the home's builder.

My efforts went nowhere.

Jeremiah was not only able to locate the now defunct locks, but he educated me in the ways of securing those locks from within via an upgrade as well as replacing an internal mechanism that's known to fail.

I'd love to tell you how little I paid in comparison with the work, but I won't because Jeremiah made me feel like I was the only and most important customer at JT's. Thus, I'd be remiss by sharing that information - although I'm sure every one of their customers receives the same fair price for the same high-level professional services.

As far as me and my family are concerned, JT's is the only locksmith in Arizona.

Have been going to Pinnacle Lock & Safe for a little over a year.  They have usually been pretty good about making keys without much of a wait.  Recently stopped in to get a quote on a file cabinet lock install.  The owner said that his staff doesn't like to do those types of jobs and that I should just buy a new cabinet with a lock already installed.  He quoted me an obscene price just to get me to leave.  Until that encounter I was satisfied with their service.  However, the arrogance of the owner was enough for me to look for a new locksmith.  A real business owner doesn't let his employees dictate what jobs he should accept.  Additionally if you really don't want to do this kind of job I suggest a better customer service approach to the situation like a referral to another company.  That's how businesses grow customer loyalty, not by insulting them.  Found another locksmith who was more than able to come out to my office and do the install in person for a very fair rate.

I had a set screw in a door handle that was stripped out and I did not want to have to buy a complete KwikSet door handle. These guys were referred to me by another locksmith (it's nice to see they all work together - I like that).
Anyway, I brought my door handle in hoping for the best. It took these folks about 10 minutes to remove the stripped set screw and replace it for me for a super small minimal fee. I'm sure they had better things to do than to take the time to take care of my small issue, but they did. And for that I am very grateful. Their customer service was extraordinary. I can't say enough about this business. I put the door handle back on my residential door and it's as good as new. Thank you guys for being there.

I called Mr. Rekey this morning to change out a new home (to me) locks, never sure who has keys and want to be safe.  They sent Gus the technician out and he fixed everything.  The cost was surprisingly low for 7 locks.  Gus even helped out with another door to get it to work (not part of service we paid for but he did it anyway).  Gus was quick, efficient had all of the parts and was very nice to work with.  I will use Mr. Rekey again thanks to Gus.  I would also recommend Mr. Rekey to anyone, great price, great service and speedy.

CJ came out and fixed our broken lock very quickly and painlessly.  I would definitely recommend these guys.  Thank you.

Great guy, very reasonable. Showed up early and was in and out. You will not be sorry you called.

I locked myself out of my house this morning and other places I had called told me they couldn't get to me for an hour or more. Lucky for me Tyrone, who is the owner, happened to be nearby and was able to get to me very quickly. When he arrived, he got right to work. He was very knowledgeable and explained what he was doing and answered all my questions. He was very professional and easy to talk to which is always nice. Definitely give him a call if find yourself in need of a locksmith.

B's Lock and Key have made some rather unique keys for some unusual locks. The keys work perfectly every time!  The prices are more than fair.  B's Lock and Key was punctual, professional and knowledgeable!  I have refereed quite a few to B's Lock and Key and have heard nothing but positives!

Great prices and services and looking forward to using them to take advantage of the deals

Yeah, these guys know what they're doing.  I had a very expensive, old Russwin front door set..lost the keys..pain in the ass to rekey.  Came up with solution that looks better than I expected. Kudos

The tech was nice enough and got my car unlocked fast, but $200 for the service (no spare key) during business hours at a location about 15 mins away from their stated office is a hefty charge. I am female and was desperate, so I didn't shop around, but not cool.

The shell on my key broke right after work one day so i looked up car key replacement,  and I'm so happy that I found this place. The gentlemen on the phone was very nice and new exactly what I was talking about. He assured me that they would be able to fix it, no problem. When we got there a young lady was already expecting us and knew what the issue was with my key. I was so tired from work and had the kids so it was nice to get in and out.
The battery was already running low on my car key and I was quoted $75 just to re-shell the key. But my original key wouldn't fit in the new shell so she made me a brand me key and programmed it. Not only did I get a BRAND NEW KEY, she gave me a single key to only open the car, and she only charged me the $75. I reccomend this place to everyone!!!!

Thanks again car key replacement

I called around looking for good pricing on someone to reprogram a keyless entry and these guys quoted me a great price and were very friendly on the phone.  I came in and there was no wait time, the staff was knowledgeable and professional  and it was all very affordable!

I'll definitely be returning here for any other key needs I have.

We had to pay for and emergency service call since my mom locked her keys in the door, so we asked them to change out some locks while he was here. I just assumed it would work fine - and we don't use our front for much.. but the front door lock barely works.. the bolt doesn't fully extend or retract  (and he left the mechanism loose). He worked very slow then said he didn't have time to finish. The man was also non-communicative and never smiled once. They helped my mom out so that's why I rated 3 stars, otherwise way less.

Horrible!  Where do I begin? First of all, I guess the fact that when I scheduled the appointment and heard a television blaring in the background, that I should have known this was not going to be the most professional place to deal with.  Bottom line, they never showed up for the second appointment which was supposed to be when all the locks were changed.  An entire afternoon wasted waiting for them and not even so much as a phone call to let us know that they decided they actually could not do the job.  Really?  The locks needed to be changed.  How difficult is that? That is a basic job that really any locksmith should be able to do.  Don't waste your time.  Such a disappointemnt...

Took my Ridgid power tool in as Bob's was the authorized service center for the Phoenix area also showed them the authorized Lifetime warranty with an confirmation number..
Was told it would be a week and a half for the repair.. Two weeks go by and called them to see how it was progressing... The owner obviously needs to read 'How to win friends and influence people' as his tack tries to make you feel inept.
He finally mentioned he was in contact with Ridgid and was awaiting word back from them in the next 15 minutes ... isn't that a coincidence... after a half hour I called him again and he told me after contacting Ridgid that it was out of warranty...
I then called Ridgid and finally connected with a representative who confirmed I did had a Lifetime warranty.  I told her my experience with Bob's and she said they keep track of all calls and Bob's had Never Called Them...
She stated to take the tool to Home Depot's rental center for repair...
I called back to Bob's and said I would pick up the tool in a half hour.
Upon seeing him one on one he looked me straight in the face and said he talked to Two people at Ridgid and they both said it was out of warranty. ...
Take your business somewhere else!!

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

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