The Lock Lady

I had some workers in and out of my home all day. When the day was done I found a set of my keys were missing.  Ugh... I knew I had them last, but you know that little devil on your shoulder that says "someone just might have taken them, maybe not even on purpose, but you never know"?  So... rather than worry and not sleep I called the Lock Lady.  

I was lucky she was near my home. She was there in 30 minutes and started right to work. Laura rekeyed all my locks fast and to perfection.  I found her to be professional and knowledgeable.  She shared stories and safety tips.  

I highly recommend Laura. I'll use her again next time I need a locksmith, and I will refer her anytime.  It was a pleasure to work with Laura!

By the way... I found my keys deep down in my cargo pants side pocket.  My home is new and I had been wanting to have them rekeyed anyway... wish I could have planned better.  Things have a way of working out!

What an unpleasant experience it was being cheated by this awful woman.  She obviously preys on senior women and charged $430 to key four locks.  This included $15 because I charged on a credit card.  I felt intimidated and vulnerable by her.  What a terrible experience.

After reading many reviews my wife and I chose The Lock Lady. Laura was on time and personable and professional. We showed her around, locks on two of our three doors and both of our security doors were very difficult to open. Also our front door had been replaced and was poorly installed. Laura inspected everything and and then explained to us several options. She has a beautiful Van that had everything she needed in it.

We ended up replacing two locks one door handle. She also repaired two locks, installed better more secure striker plates with much longer screws and put longer and stronger screws in the hinges. And re-keyed all three doors plus the two security doors.  

This is a lot of work. It took awhile to do but she did it all on the day that she came out to give us our estimate. I had done some research beforehand. And for the amount of work we had done my wife and were pleased with the price. As the price was on the lower end of what we had expected pay. I did not say it was cheap. Laura is a professional and we felt very comfortable with her and her and her hard work.

We were not looking for cheap.

We were looking for someone who really knows what they are doing. Someone who reliable and will show up when they say they will or cares enough to call if they are going to be late.

We got what we were looking for when we called The Lock Lady. And we have no problem recommending her to others.

I needed the locks re-keyed on a new house.  She was on time and wore a mask the whole time.  She was nice, except for the disparaging comments she made about a someone who left a bad review a while back.  Honestly, that's why it's taken me so long to write a review.  I was worried about being the next customer she talks badly about.  

Anyway, she did a good job. I need another lock re-keyed, but will shop around. Her prices are really high.

Thought it was appropriate to add my full text interaction with Lock Lady given that her re-telling of our interaction included words describing me as 'hostile, agitated, aggressive, abusive, etc'. Also note in the text interaction I make specific reference to her speaking loudly and talking over me, which was not negated by her. Probably because it is exactly what transpired.

So.. have kissed the $230+ I paid her good bye and am going to stop updating this review as I choose to put energy into positive experiences and people. Check out my other reviews :)

But Please do take the time to read her description of our interaction and the text message proof I provided, as I believe they both speak to exactly who this woman is.

Finally, Since I know you will read this crazy 'Lock Lady,' shame  on you for your mistruths and using your so-called faith to garner people's trust. This is exactly why many folks believe Christians are hypocritical a-holes who use religion to further their own personal agenda.

Rant over. Peace out!

Great locksmith! Very personable. She definitely knows her trade well! I would use again.

Pleasant and Very Professional. Fixed my security door and my front door plus made copies of a couple of my other keys. Had all the needed tools and materials on her truck - none of the normal "I gotta run to Home Depot and get such and such!" Corrected lock mistakes made before I bought my house. Left no mess. She's great!

I had the lock lady come out to open my workshop after I couldn't get the key to turn.   Funny thing is, my equipment was in the shop or I would have done it.  Lol

She tried and explained everything before removing the lock.  While she was there she gave me tips about making things safer and how to possibly prevent it from happening again.  

I had her cut new keys for the house from the master at her suggestion and they work a ton smoother than the Home Depot cut keys. Much nicer looking cuts than HD also.

She's awesome, knowledgeable and very friendly.  If we need a locksmith again, she'll be my first call.

She was fast responding and extremely helpful! Kept me updated on when she'd be there to help me. Got me back into my car in less than 5 minutes. She was extremely affordable and I have a ton of respect for what she does. I would highly recommend The Lock Lady!

The Lock Lady is very good. She's reasonably priced and not afraid of difficult jobs... or small jobs either. Laura definitely knows what she's doing. She showed up early and was very easy to communicate with. I highly recommend.

We contacted The Lock Lady to come to our house and re-key two gates after we lost the key ring.  She replied via email the same day and came the next business day.  Not only was the work done quickly and professionally Laura is a super friendly and helpful person.  With rates that are more than fair, work that's done quickly and perfectly, and an exceptional personality, we will not hesitate to call The Lock Lady in the future for all our home security needs.

Very highly recommended.

The Lock lady really bailed us out. We got locked out of our rental and she came out and picked the lock within 5 minutes. She was very professional and told us the lock was worn and what to do to correct the problem. I would recommend her to anyone.

We used the Lock Lady to install new locks and re key our entire house. She was knowledgeable and fixed everything better than I even expected. She knew security was important to us and she gave us some useful tips to make sure our locks last and how they should function to make sure they are securing our house.
I highly recommend!

Cluster Mail Box Lock: Laura is fast, efficient and cares about your lock safety. I just bought a condo and realized two days later after moving in that the seller of my new place didn't leave the mail key... I didn't want to wait another day without a key considering the lock on my cluster mail box was wide open. Laura got me in within hours of me calling her. She called me letting me know she was near by. She replaced the lock, had me try it with the new keys and boom, she was done! Thanks Laura!

Laura was so kind, informative and professional!!!! I highly recommend her service. She gave me very useful information about the different types of locks, drilling holes etc... took the time to really listen to what I need, offer solutions that are affordable and would give me piece of mind!  I appreciate that!

Fantastic! Highly recommend !   Professional and she cares about the security of your home . Best locksmith I've ever used

Laura was incredible. I bought my house and was delayed in getting it rekeyed. I finally got around to it and she was recommended by my realtor. She came out a few hours after I called and was quick and efficient in changing every lock and making sure I was safe in my home. She took extra measures she didn't have to for my benefit and I am incredibly grateful!

Laura the Lock Lady is an absolute gem in a world that I didn't know much about. And it's nice to see powerhouse women who excel in a male dominated field! Keep on rockin on, Lock Lady!

So wonderful to have a lady in the business that we ladies can trust! Laura was excellent throughout the process - consultation to installation. She gave professional recommendations and advice to help us select the locks that we needed and was responsive and helpful throughout the process. Both my husband and I felt comfortable and safe working with the Lock Lady and would HIGHLY recommend her services to anyone!

The Lock Lady is the most knowledgeable, personable, professional, and without question the most complete quality workmanship and economical with the finest of hardware. You choose...the Lock Lady delivers. She did work for me over 5 years ago. Found her blue keychain fob she left with me and called her again for a second job. She is the real deal. Look no further if you want the greatest Locksmith on the planet. She is amazing. No non-sense or upselling...she provides choices and then you decide. Highly recommend without equivocation. Thank you Lock Lady for another fine job.

Laura is absolutely fantastic! She rekeyed and replaced locks in my whole home today. Laura is very professional and loves what she does. Her prices are reasonable and I will absolutely use her again.

We had Laura--AKA The Lock Lady--to our house today to install a new lock due to the old one not working properly anymore. She was wonderful--super friendly, professional and very knowledgable in her field. As we feared, the problem was not so much our lock, but the disintegration of the door frame. However, she did NOT encourage us to immediately look into replacing the frame or the door, but aimed to fix the problem with some clever metal pieces. It would have been to her advantage to push us in the direction of having her redo the frame, but she didn't and we are really grateful. We especially liked that she explained the problem after determining what it was, then gave us the option of how best to fix it and how much money would be involved. Laura is a lady of integrity, honesty and warmth. We highly recommend her.

The Lock Lady was prompt and knowledgeable -- a true pro! She took care of three locks very effeciently, providing a detailed description of what needed to be done without being salesy. I highly recommend her and even booked an appointment to do some work at my mom's.

Laura is great.  I've had to use her quite a bit.  I recently locked my key's in my car and had Laura come out and help me.  She is friendly and professional and very reliable.  I used her when I had a break in to for my home.  She's great!
Patty

Great interaction with The Lock Lady, had my office call and schedule a rekey and she took care of it next day. Security is a must these days and you have to trust the one you call, The Lock Lady has done about 4 jobs for us and we are extremely pleased with the results fast, efficient and very knowledgeable. A 2 thumbs up from a very HAPPY customer.

We are opening a small business and needed our front lock re-keyed. I called Laura the Lock Lady on Thursday afternoon in hopes of securing a Saturday appointment, and she was MORE than accommodating. She explained eveything I needed to know and even gave me an estimate.  Her price was extremely reasonable, even lower than I had anticipated.  Plus, she called 30+ minutes out to let us know she was on her way (2 hr appt window), and she  even arrived a few minutes early!  Best Locksmith services in town ! Our new lock works beautifully. No more worrying about a key breaking off in the door. Thank you Laura for 5-Star customer service !

I called this company to get a key made for one of our properties.  I work for an REO company that works with banks to rehab foreclosed properties.  I explained that we needed a key made to a specific key code in order to access the property.  My request was totally legal and within the authority given to me by my client.  The Lock Lady rudely refused to assist me and even called my request "shady."  I don't usually write reviews, but felt it necessary due to her rude behavior.

In response to your comment below:
I understand if that is your policy, but calling someone "shady" when they are requesting a service that is legal and authorized by the bank who owns the property is not professional.

Amazing job! Needed to unlock my mother's house. Laura was very prompt. She is knowledgable. So super nice. She drove right over first thing in the morning. She verified identity which I appreciated. She unlocked and rekeyed the door in less than 30 minutes!!! Awesome job thank you Laura!!!

Laura was very prompt, very professional and knows her trade very well. I highly recommend her!

Laura came over on a Saturday morning to replace our front door latch & lock. She showed up very quickly, did a great job with the replacement, and was very professional. We highly recommend her!

Laura was great.   Answered her phone right away.   Was able to come within a couple hours (was a non-emergent situation).   She explained everything that she was doing and why and gave me some safety tips.   Very professional and comfortable with her in my home.

Laura is excellent!! I was locked out of my mailbox for 2 weeks and within a day of calling her, she was out here promptly to replace my lock! Great price, super friendly and very efficient! Hopefully I won't be losing my keys again, but if I do, I know who I'm calling!!!

When you use Laura, you are not only getting great lock-smith services, but a great security advisor as well.  She knows her stuff!  She can help you secure your home or business and knows all the tricks of the trade.  Seriously, don't even call another company!

On time and the price exactly as quoted. Used for rekeying a new house and will recommend!

Awesome service!!  I was able to get an appointment quickly.  She was fast and even  gave me additional tips on making my home secure.  100% recommended.

Laura was very professional, honest and a talented locksmith. She arrived super fast to my house and immediately proceeded to help with my situation.

I felt very comfortable with her, had a great experience and will not hesitate to recommend her to anyone who needs any kind of locksmith services. She rocks! Thank you Laura!

Laura helped me out a few weeks ago over at my mom-in-law's house at Fountain of the Sun. Her prices were fair and her advice was invaluable. I really liked the van. She is conscientious and obviously takes pride in her work. - George

I used the Lock Lady locksmith several years ago when I needed to re key one of my front door locks to have a separate key for my housekeeper that wouldn't leave my whole house vulnerable. She was so knowledgeable, efficient and competitively priced that I gave her name to my colleagues at Phoenix PD, family and friends. I called her back out last week to re key my whole house after someone entered my home uninvited with a key I'd given them years prior. She not only did all the re keys; she also pointed out the cause of worsening door sticking and inability to easily open and close my doors (roof work and old house settling). She filed down the lock returns (if that's the correct term?) and righted some locks we had previously incorrectly installed upside down (she explained that is not optimal because it diverts ambient dust right into the lock mechanism and eventually damages the lock). She is a WEALTH of information!! She left us with a much needed sense of security and with doors that open/close and lock/unlock so much easier. I highly recommend her!!

She did a great job!  A little pricy but worth the time and effort.  She called us before she came by on her scheduled time.  Very clean and quick.

Laura is awesome! She does fabulous work. I needed my new house rekeyed and she did it fast, great quality and an excellent price too! I will certainly use her next time. :-)

Showed up early, had solutions for all of our rental conversion needs, spent the time to get all of the locks working again. Pricy but good. Knew her stuff!

We only spoke on the phone, but I received good advice and felt comfortable with the company. There was no transaction, so I could not rate any higher.

Laura has helped me multiple times for both home and auto.  She is great.  Always on time for appointments and has helped in emergency several times.  Very professional and affordable.  Work is great.  Excellent service.  Wouldn't use anyone else.  I've locked my keys in my trunk a few times so I need her on speed dial.  :-)

My mother unfortunately passed away a couple days ago while in her home. She had multiple caregivers, and drivers that had keys to her home, amongst others. I needed someone very quickly as to protect my mother's home, and assets from potential unwelcome entry. I looked on Yelp, and found The Lock Lady's great record and reviews after already making a couple of other calls to other locksmiths, none of which would come out quickly for me. I told Laura of my problem, and her compassion for my situation was wonderful, and agreed to come right away. She practically beat me to my mother home which was an half an hour away, changed 3 locks for me very quickly and professionally in her clean, beautifully wrapped mobile locksmith truck. She gave me a heartfelt condolence, and said goodby, and was off to another call. I'm very grateful for people like her, although very busy, she did the right thing, went the extra mile, and helped me. Thank you Laura.
Sincerely,
Robert L.

We used Laura to rekey our new home.  She was very professional, knowledgeable, on time  and just plain pleasant!  You won't regret using her services!

Laura is WONDERFUL!!!! We had a key break in our front door lock and since that obviously meant we needed to contact a locksmith, we used this as an opportunity to rekey our entire house, something we'd been needing to do since we moved in months ago. I checked out Yelp and saw that The Lock Lady had excellent reviews, so I went ahead and contacted her through her website. I sent her a message late last night and received a call from Laura by 8:30 this morning. We spoke on the phone for a good 15 minutes, I emailed her some photos of our doors/locks, and she helped us decide on a course of action. She had time to come by this afternoon between 12:00-3:00, and she came right at 2:00, calling when she was 30 minutes away. Laura is VERY thorough; she gave us a cost quote prior to starting the work; she was quick, pleasant, and cleaned up the mess from drilling into the wood frames. She is very concerned about her customers' safety and security, and she even provided helpful security tips. All in all, she rekeyed all of our locks, replaced the front door lock with a keypad entry lock, and fixed two door frames to make the doors close properly. We are very pleased with Laura the Lock Lady's work and would absolutely not hesitate to call her back the next time we need a locksmith. Thank you so much, Laura!

We had just moved to Mesa and needed a lock rekeyed, I searched yelp and was wanting a locksmith close by, I called and spoke to Laura at 9am this morning and she was at my door by 11am, I thought wow, excellent service, Laura was very professional and explained everything that needed to be done, the quality of work was outstanding and my overall experience was great

Laura came to our rescue and unlocked our car and recovered the keys that were left in the trunk.  She showed up in 15 minutes after we called and went above and beyond in helping us.  When we discovered there was no trunk release in the car, she crawled into the trunk through the back seat to trigger the emergency release in the trunk.  What a pro.  Very professional, calm and nice.

I am submitting this review just based on how helpful Laura was. I called not really understanding what I needed and she took the time to explain not only what I should be looking for but was honest that her company wasn't the right fit for what I needed. Thanks Laura, I will keep you in mind for future locksmithing needs!

Awesome! Awesome! Awesome!  My wife and I just bought a new home(short sale) and called around for a reliable locksmith. After several calls to OTHER companies, I found ASAP Lock & Security. Once I spoke with Laura at ASAP Lock & Security, I felt reassured that the job would be done right.  She was extremely professional and knowledgeable about the whole process.  Their prices are reasonable and I would HIGHLY recommend them to anybody!