Metro Lock Service

After four failed attempts with different locksmiths to find someone who could make a key copy for my old Mitsubishi, Metro Lock & Safe got the job done.  It was an old chip key, about to fall apart, and they were able to successfully duplicate for a rate that was $100 below the other quoted prices.  I will never use another locksmith company!

The owner of this company, Mike Meehl is one of the worst humans I've ever dealt with in my life.
Steals from his employees and rips off his customers. No standardized pricing for his techs, prefers when his techs charge the maximum possible for any given job. Many other companies out there that charge less and provide a more professional service.

We locked ourselves out of the house. Called a few places was not getting anywhere. A competitor recommended Metro Lock. They showed up in 25 min and we were back in. Very nice and professional. Didn't leave us hanging in the heat that long. Will use again.

One of their drivers was driving on the highway like a maniac this morning. Going at like 15 over the speed limit, swerving in between lanes, cut off two people that I saw and one was so closed the other driver swerved into the lane next to them. Would report them directly but they flew past me and I couldn't catch their license plate

Made appointment on MY schedule, mobile guy showed up when he  promised and completed the work efficiently and in about 15 minutes. Great service and great attitude.

They were there in 15 minutes and the technician was fast effecient and friendly!  (house lockout) $80 service call plus $15 to rekey). The only gripe is in order to get a 10% discount you must email them instead of calling. I dont want spam, so I find that annoying. Mentioning the discount should be sufficient and would improve their customer service.  With that said, I would recommend them.

I bought a safe from them 20 years ago. Still works great. Since then I've bought 2 more safes and had all the keys for my 70 unit apartment building re keyed and duplicated many times. A fabulous company with first hand knowledge of locks and safes. There mobile emergency units are top notch.

Spoke to Mike and he quoted me $150 to fix the ignition in my car. I know this is the price he quoted me because I called two other places and they each told me $150 so I figured this was the norm. Guy came out and did the job fine. When I went to pay, he told me a different price of $165. I called Mike and he told me that's what he quoted me.

Now I know it's not a lot more, but it's the principal. He wasn't willing to work with me, basically I pay that and that's it. Now the work had been already done, so I didn't have too many options at this point. Guess I could have gone to court, but why? It's my word against his. Figured I'd write this up so that someone else wont get stuck with what happened to me.

Please, if you decide to use this company, GET IT IN WRITING. If you don't you may be sorry.

I purchased a spare key for my truck. Its an older truck, so it doesn't use one of those fancy transponder chip keys or anything like that.its not a laser cut key, either. Its not a DEALER ONLY key either. I bought this blank key from an online store and they shipped me the blank key for my specific vehicle. I took it to METRO LOCK and SAFE and asked the guy behind the counter if they cut keys, he said "yes" so i showed him my blank key and asked him to cut me a copy of the original key. "we don't do that here" , i asked what the problem was, and he said he wouldn't cut my key because i didn't purchase it from them. honestly, I understand that with any shop you take your own product to,they are not gonna warranty the parts the customer provided, so I'm not really sure why he said he wouldn't do it. Anyways, maybe he thinks he is "above" such a small task as making a copy of an existing key. There were no other customers inside the place,and there was one other guy behind the counter,they both seemed to be doing nothing except maybe browsing the web. I ended up driving up the street to 35th Ave Lock and Key Shop (602) 242-5429, the gentleman there was more than happy to cut my key. I also had explained to him the METRO LOCK AND SAFE wouldn't do it, and he laughed,grabbed my keys and in a minute or two, my key was cut. it cost me $4, the gentleman also explained that he gets a lot of customers that are turned away from METRO LOCK AND SAFE and that he always hears bad things about their shop. I WILL NEVER GO BACK TO those clowns at METRO LOCK AND SAFE and will spread the word to all my friends and co-workers.

We called for a locksmith to come to our residence to fix our mortise lock on our security screen door.  Eddie called and let us know he would be there in 15 minutes. He fixed the problem, explained thoroughly everything he was doing and was gone within half an hour.  They give free estimates whereas everywhere else I called wanted a service call fee that was not applied to your work.  I would HIGHLY recommend metro lock and safe services.

They are not very good at their "Art".  They only cut three out of four keys correctly.  The person who helped me was smug and curt and never apologized for ruining an expensive blank.