Unfortunately being my first experience with new flooring, this turned out to be the most horendeous experience ever. It took about two months for final completion, including all the return trips that had to be done. First, the tiles were mislabeled so when the contractors came, they were the wrong one. They had already torn up all the flooring, so this started with a one week backlog. Finally got started, contractors did not show up on a couple occasions, and i got no call until late in day. As i work, my son was the lead person to make sure all was going right. The ripped out the baseboards, as i was going to have these replaced, but they did not care how they came out, nails were left in, dry wall was ripped off the wall. Once they finished the job, which was now about 3 weeks of living in dust and dirt, and unfinished tiling, we went through and noticed that tiles were not flush around the room, meaning that corners were sticking up and that some tile was higher than others. Also a number of them had hollow sounds, meaning not enough glue was put down. Started texting workers, and did not hear back. Had to contact Puckett's, who contact the GC, but he did not call back for days. Had to keep calling Puckett's to get in touch with them. Workers came out and tried to fix issues i had, had to remove some tile and put grout in places they missed. Also, tile did not bump up to the wall in some areas. Finally had Puckett's and the GC come out so I could show them what i was talking about. Put blue tape on every issue i had, that believe me that covered a lot of area. GC was supposed to get in touch with me and set up appt to fix. Took about a week, never heard back. Finally called him again set up appt. for 3 weeks later. I took off of work to be there, but they could not come that day. Took another couple calls and times to finally get them there. I could not take off again, so my son walked them through. He said they did not fix all items, just what they thought they should. So as of now, whatever is not right, it is what i have to live with. Even though the sales person at Pucketts was helpful and tried to get things done, I cannot recommend this company.