Description
Cool Breeze Refrigeration & HVAC is proud to boast skilled Chandler HVAC technicians. Their company was founded by a second generation heating and air expert who has decades of experience in the industry. He and the rest of their team are committed to providing customers with the top-quality workmanship and customer service they need. Cool Breeze Refrigeration & HVAC provides maintenance, repair, replacement, and installation services for a variety of systems such as heat pumps, air conditioners, gas furnaces, and indoor air quality systems. They offer 24/7 emergency services to ensure that you always have a home comfort system that is functioning optimally. Call their offices today to find out how they can help you and to schedule your first appointment!
HISTORY
Established in 1990.
When you have a cooling or heating emergency, you can rely on Cool Breeze to get to you quickly and perform your repairs correctly--all at a fair price. If you have an urgent repair issue, please contact the Cool Breeze office to get a service call ASAP. Your one-stop shop for cooling and heating in the Phoenix Metro and Payson region Cool Breeze clients have the peace of mind that comes with knowing that they only have to make one phone call for all these cooling and heating needs: Installation We offer all top brands, including: Lennox Trane Carrier York Amana Coleman MasterCool Champion We also offer financing programs on new units! Please see our Financing page for more details. Maintenance: We offer affordable maintenance packages that give you peace of mind, knowing that your cooling and heating unit is in tip-top shape. Repairs: When you have a cooling or heating emergency, you can rely on Cool Breeze to get to you quickly and perform your repairs.
ABOUT BUSINESS OWNER
I began my business in 1990 with a clear vision: take care of the customer, be on time, always be honest, provide work at a fair price, and do the job right the first time.
~Charlie Wilson, Owner
We have stayed in business when others have failed because we treat our customers the way we would like to be treated.
Large chain repair operations rarely take the time to make sure their customers are truly satisfied. When you call Cool Breeze for your cooling and heating needs, you get a company where the owner is involved in the day-to-day business and cares about your satisfaction.
I was raised in the cooling and heating business--my father was in the industry for 43 years and taught A/C and heating at the trade-school level.
After training extensively with my father, I worked for a nationwide service company, where I saw business practices that did not meet my own personal standards.
SERVICES
A/C Repair, A/C Installation, Air Duct Installation, Ductless A/C Services, Electric Furnace Repair, Flame Sensor Repair, Gas Furnace Repair, Heater Repair, Heater Installation, Air Duct Repair, Electric Furnace Installation, Emergency Services, Gas Furnace Installation, Thermostat Repair, ,
Reviews
Kathie J.
02/08/2019 12:00:00 SA
We called Cool Climate to get a check up on our attic furnace. The entire experience was cool! Passed with flying colors. Wes was the technical expert. Very precise and very honest. We would definitely recommend this business. Thanks!
The Johnsons
Payson, Az
Bob F.
09/06/2022 12:00:00 SA
Just had work done on heater. Transformer needed replaced. Work was done without any estimate and bill presented for $447. Called to ask for breakdown on cost and was told service call waived but, we charge flat rate. No apologies for what seems to be overpriced. Hardline customer service- not a friendly conversation. Bottom line- if you do business with these folks, get an estimate up front before work is done and avoid being surprised by expensive unitemized bill in the end. Not pleased with interaction and condescending customer representative.
Vicki M.
06/04/2022 12:00:00 SA
I called Cool Breeze because we were getting no heat from our system. I was advised there was a service call fee of $139.00. While that was already outrageous the worst was yet to come. Within minutes the tech found a broken wire, evidently no grommet was put on when the unit was installed and the wire rubbing caused it to break. He then put on a grommet and ran the wires through. In total he was there less than 30 minutes. Imagine my shock when he handed me a bill for $463.00! I questioned this and he said this was the minimum charge. Wow! I would have thought for the $139 service call a broken wire would have been fixed at no additional charge. If I had known they were going to charge $324.00 for a grommet and running the wires through it I would have just said thank you after he diagnosed it and repaired it myself. Never again would I use or recommend this company. This repair was completed back in November, I am just writing this review as I finally found the email with their receipt. There are much better family owned companies in Payson that will get my business in the future.
I will only get ripped off once!!! Cool Breeze Refrigeration charged me 498 dollars for a 20 dollar part ( a limit switch) and an hour and a half worth of work. I'm going to tell everyone that I know in Payson, Arizona not to ever use these people. Most attorney's don't make 250 dollars per hour!!!!
Cool Breeze is a top HVAC contractor and repair service in the Payson area. I have used them twice and could not be more pleased. They responded within one hour both times and not just with a phone call but they were on the job in 1 hour! They technicians are superb. There are considerate of the home and do the work fast and are extremely tidy. There is not a better company for your HVAC needs. I recommend them without reservation. They will get my business going forward.
The one negative review could not be more wrong. They must have confused Cool Breeze with LL Cool J.
S D.
09/08/2017 12:00:00 SA
Don't hire this company! They only care for money not quality or service. Tried to speak with the owner after the manager told me she had to speak with him to make decisions. Obviously they care little about problem solving
Run from these guys. Had two AC units & two air handlers installed when we purchased our home. We had to argue to have them to up the size of the second unit to match the house design (vaulted ceiling on west side vs lower ceiling on east, etc.). That should have been the 1st clue.
After the sloppy install we started averaging one service call every three months. This went on for two & 1/2 years. Things improved significantly once I wized up and started using someone else to service their mess. Now in year 5 1/2 the new service guys said we really need to move on to new units. Have confirmed this with two other companies. Same input - they look at the entire set up, look at our pile of paper work from the service calls and then shake their collective heads. Oh, and my wife looks at me like she wants to beat the crap out of me for throwing away so much $$$ & her time because she's been the one that has had to be there for the service calls.
Please don't be me. If you see their truck - run. Don't dial their number. Don't let them in your yard. Lock your doors.
Ps - wish I could have posted a negative star rating.
When our A/C went out we called cool breeze.They were in the contractors book at the Sun Lakes office where we live. They said our furnace was bad, but to replace it we would have to replace heat pumps out back also. We agreed on a price for a Trane 14seer unit. We gave them $4,000.00 up front. When the Trane unit arrived it wouldn.t fit. This meant a delay of two days as this was on a Friday. They brought out a Day & Night unit on Monday and discounted the bill by $200.00. After 6 weeks unit quit working. As we had in writting a 2yr free labor, 5yr free part, & 10yr compressor warranty. We naturally called Cool Breeze. 3hrs later they came out, after checking things out, they said it was a faulty furnace breaker. They gave us a quote of $250.00 to replace the breaker. As this was on a Saturday, and over a 110 out we said okay. Changing the breaker took 1/2 hour. So when the repairman wanted instant payment. We demanded a itemized bill. Other then replacing the breaker we felt the other hour of his labor checking what they installed should be covered under the 2yr free labor warranty They refused and even wanted to come in and remove the replacement breaker. This would have left us with no A/C on one of the hottest weekends of the year. As I am a disabled person this shows no compassion from this company. I turned them away. The bad breaker was a double amp 90, they put in a double 15amp. Way to small. On Monday another contractor came out and replaced their 15amp double breaker with a 40amp double breaker. I called Cool Breeze on Monday and told them they could pick up their 15amp double breaker. It is now Saturday and no effort on their part to pick up breaker. As one other review said run. Don't use them. We have to agree.
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