Our A/C went out last night around 11:30pm, and after calling two places during the night with no response, at 6:45am I kept looking and called Airnow. I'm glad I found them. A live person answered the phone, and she was very pleasant to talk with. She gave me an estimated time of noon, but said she would call back at 8am to confirm a more definite time. She called back right on time, and told me that a repairman would be there between 8:30 and 9:00am. Very impressive. I then received a call from the man himself, Lito, at 8:10 saying he would be here in 10-15 minutes. More impressed. I like communication, and they did not leave us wondering. Lito showed up, was super polite the entire time, explained what was going on, and fixed what seemed to be the problem quickly. As he was preparing to leave, the power went out again on the unit. He ended up spending two hours in our attic trying to figure out why the unit was not getting power, and he did finally figure it out because we are now sitting happy and cool in our home, and without a huge jump in temperature so the A/C won't have to overwork to cool us down again. Prompt and efficient are great descriptions, but they really went beyond that. Will definitely have them come back to perform routine maintenance so there are hopefully no future problems.
3/26/15 - They are still fabulous and we have used them several more times for emergencies and non to keep us warm or cool. They explain everything, have fair prices, and let you know exactly what's happening and how long it will take.