I've had such a good experience with Emery Cooling, Heating, and Solar, I feel it's important to share my experience with a top-notch contractor. Generally, I'm not a person who does online reviews of construction or service jobs. With that said, I waited for a couple of weeks after the installation to make sure everything was still a quality, top-tier job. Spoiler alert: It absolutely IS a top tier company with the highest quality of customer service I've encountered since moving to AZ.
TLDR; Emery Cooling, Heating and Solar is, hands down, the best company I've hired in Arizona for the past 12 years.
Please note: I have posted this same review on Google. I am still not a robot.
A quick summary of my experience from January to mid-February 2023... When I filled out the online form for HVAC companies, I knew there would be a lot of responses to sort through. What I didn't expect was a written response generated in the first 4 minutes followed by a phone call from the owner of the company, Richard Emery. On that call, Richard carefully listened to my situation, evaluated a course of action and was able to have a recommendation based on ALL OF THE FACTS.
I've been employed in construction, off and on, for almost 40 years. There's something profound about helping someone solve a real-world problem and providing a real-world solution, at a fair price, on time, at budget, both quickly and professionally. Richard and his crew are very good at their job.
After working the trades for nearly 20 years, Richard Emery started his own company and has hired an impressive group of people with a wide range of experience spanning several different areas of construction trades. He told me one of the reasons he started Emery Cooling, Heating, and Solar was because he was sick of seeing people not getting a company that was reliable and fairly priced.
I was astounded to discover how knowledgeable his guys are - not just in HVAC, but in nearly every trade needed to pull off a major installation for the customer. I suspect his company can run sewers-to-solar and everything in between. That's a rare quality for an experienced contractor in Arizona. The fact that he has an agreement with a financing company for big ticket items sealed the deal on affordable price and great value.
Richard worked with me to find the absolute best option for my needs. He listens carefully to the customer and provides a detailed proposal covering all of the individual aspects of the job. If the quote isn't quite correct, he fixes it -- right then, right now.
Many contractors will tell you Customer Service is number one. That sounds good, but Emery Heating, Cooling and Solar LLC isn't most contractors. He and his crew will work as long as it takes, even if it means showing up on days and times most convenient for his customers. Other companies don't usually make accommodations for installation and repair. Richard Emery absolutely does. The owner of the company shows up and works alongside his team. The owner of the company gets his hands dirty to make sure the job is done correctly.
In my particular experience, there was one little thing I wanted done which I didn't notice, and that I missed on the final walkthrough. I sent a message to the company asking if this one thing had been done. Richard responded almost immediately. Within 15 minutes after the call, someone was at my house and fixed the issue. It was after 7:00pm. It was dark. It required a ladder and flashlight. 20 minutes after my call, it was also DONE.
Earlier, I started this review saying I never give online reviews. I expect professionals to do professional work. I've been disappointed by other companies. I've fought with contractors to fulfill the scope of work which was IN WRITING on the contract. That fight didn't, and I suspect Wouldn't, happen with this company. I'm beyond impressed. I couldn't be happier about our family's decision to hire Emery Cooling, Heating, and Solar.
I have two last words to finalize this long review:
HIRE THEM.
