Best Flooring Contractors in Phoenix, AZ

I'm super-glad that Classic Millworks installed beautiful floors in a friend's home, which led to my meeting them and using them for my project. I'm a first-time homeowner and new to working with home improvement companies. Mike and Marilyn answered every one of my many questions about the process thoroughly and cordially. They could not have been more personable and friendly throughout my entire experience with them; in fact, Mike and I hugged at the end of his last visit here to check out the work done.  Their family and their whole crew are the BEST - they're all knowledgable, friendly, conscientious, and highly skilled in their craft. I can't recommend them highly enough. I'm delighted with my new floors!!

Thank you so much to Preston and his little boy Bentley who stopped to help me with my flat tire on the side of the freeway. It was a very hot afternoon and I can't tell you how much I appreciate them taking time out of their day to help a stranger.

True gentleman and a stand up father showing his son how to change a tire and to help others. I will definitely being looking for my way to pay it forward.  thanks again!!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I had Frank replacing the tile of the main area of my house and they did an excellent job. Very easy to work with and the workmanship is A+.

I had a carpeted staircase in my home, and wanted to update the look.  The design associate, Efren listened to my concerns, and created my floor project vision.  He was a pleasure to work with. The installers were great.  They respected my home, were efficient, and professional.  After installation, cleaned up, and staircase looked fantastic!  Floor Coverings International prides themselves on the quality of their flooring, and customer satisfaction.  Deb, the owner, wants the customer to have the best experience possible.  I am so pleased with my staircase, and recommend their services.

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

We've ordered flooring thorough Arizona Floors 3 times now and have been very happy with our experience each time. David has helped us each time and he's very knowledgeable and on top of things. This last time especially, he went above and beyond to really help us and go out of his way to make the process easy for us. Would definitely recommend going here!

I highly recommend Imperial.  We had them rip out and install tile in our bathroom remodel project.  Floor tile and tub/shower surround.  They gave me a great referral for looking at and selecting tile.  They were punctual, neat and the work result was excellent.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Hard Rock Tile and Stone is one of the most professional and responsive Home Improvement Contractors and Suppliers that I have ever dealt with!! They knew their products inside and out and knew just what to recommend to me for selecting and installing the stack stone on the exterior of my home!! From the moment Faith answered my call, I was immediately treated with unsurpassable knowledge and attentiveness!!  Faith certainly is a 12 out of a 10 when it comes to knowledge and customer service!!! I truly can't  express how PLEASED I was that I had chosen Hard Rock Tile and Stone to install my stack stone!!!  Truly, if you are looking for a contractor that listens to your needs and responds with immediate professionalism, you will find it ALL here at Hard Rock Tile and Stone!!! I ABSOLUTELY RECOMMEND them to EVERYONE in the valley for ALL of your home improvement needs!!!

When my contractor was unable to finish my master bath remodel due to health issues, Rudy and the crew from Global Prevention Services took over and finished the job on time, within budget, and to my satisfaction. I was able to sell my home for more than asking price, and the new bath was the key selling point! I would recommend Global Prevention Services if you are looking for a quality product.

Wonderful experience all around. The office team was great to work with and helped me select absolutely gorgeous product. I needed to do the floors before I moved in and needed work done ASAP. They were able to start right away and the crew was incredible. Fast, reliable, and gorgeous work. I couldn't be happier with my new floors and would absolutely recommend this company.

I'm posting this on Yelp because all the reviews I read were 5 stars.  My experience was NOT 5 star though the finished cabinets and countertops are very acceptable.  

The first time I was in the showroom Sam was on the phone with someone talking about a problem with a cabinet.  Sam told the customer that he'd have a replacement piece out to him before noon.  That conversation impressed me and so we decided to use Pelleco to replace kitchen cabinets, bathroom vanities and countertops in a complete home remodel.  Sam made suggestions about countertop colors which were spot on and look great.  The installed products seem now to be fine, but it took 4 weeks from the time that a contractor (not Pelleco installer) showed up to begin the install until the cabinets were complete and correct.  

The vanities in 3 bathrooms had already been set when I arrived the morning of the install.  They were all installed in the wrong places - apparently there was no diagram for which cabinet bases went where and Sam had gone through with the contractor and said put that vanity here and that vanity here so they all had to be pulled and the job started over.  The original statement I made about Sam taking care of problems was, in our case, a business model requiring that corrections be made over and over.  (When this kind of thing happens on any phase in a job it can have a cascading effect in that something else-like flooring surfaces, wall surfaces, etc.-will be damaged when "undoing" poor or incorrect work.)   When the kitchen cabinets were set the first installer mounted hardware with the cabinet doors closed so he managed to drill into one of the stiles of a cabinet so it had to be repaired and painted - a very rookie mistake   After all the cabinets were properly set then countertop installation began.  The countertops in the bathrooms were beautifully done and completed very quickly, but the kitchen installation was absolutely wrong - there were seams in the quartz which ran "through" the sink.  So-o that countertop had to be pulled and a different fabricator showed up several days later and did a good job.

When the job was supposed to be complete rather than having someone go through the cabinet installation and be certain that everything was correct Sam always said "what's wrong" but he never wrote anything down.  Someone would show up to do work but have no instructions as to what they were supposed to be doing. .  An installation which was supposed to have taken 4 days ending up taking 4 weeks from beginning to satisfactory finish.   As I said the final product is most satisfactory, but the process and professionalism were miserable.  This is not a company I will ever recommend or use again.

After noticing a leak coming through the kitchen ceiling from our upstairs tub, I messaged Zona on the Yelp app. Aaron, the owner, had messaged me and called within minutes.  He got the basic information and had his technician, Shelby, contact me.  Shelby was here (on a Saturday) in less than 1 hour.  He was able to assess the problem quickly and explained everything thoroughly.  We put a plan in place to get the area dried out and fixed.  Once he done and had left, Aaron called back to just to make sure that we were satisfied with our service - which we were.  I would ABSOLUTELY recommend Zona Restoration to anyone.  Timely, thorough and cost effective.

This is our second set of kitchen cabinets we have purchased from CTG. Mario has helped us both times, he is very knowledgeable and asked all the right questions. We are very happy with CTG. I have recommended them to everyone I know that is doing a remodel, and will continue to do so. Kitchen and bathroom remodels should only be tackled by someone  experienced as it can be a real chore especially if your remodel is in an older home.

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!

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