Best Flooring Contractors in Phoenix, AZ

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

I love my polished concrete floor! It is life changing to be rid of the nasty carpet and have quick clean up and durable floors with three kids and a dog. Very easy to clean up! These guys were prompt and very professional! I would recommend them to anyone.

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

Just had Giovanni's install new laminate flooring in our living room and Frank was great and they did a wonderful job!   Highly recommend them for your flooring needs..

I wouldn't recommend this company to anyone.  First of all they sent a guy out to give us a quote for backsplash in our kitchen.  After signing his quote, we did not hear back from anyone for about a week and a half.  We made a call and talked to Debra,the owner of the company.  Come to find out, the gentleman who gave us the quote, was fired.  He gave us a quote of $190.00, found out later that there is a minimum of $500.00.  A couple days later, Debbie came out to our house,gave us a quote and said she would get back within a couple days, once she could set up one of her contractors to do the job.  After about another week of waiting, we made a call to Debra and she set us up for the following Thursday and Friday to have the back splash installed.

I took a scheduled 2 days off from work to have this project completed, which was told by Debra that is how long it would take, which was awesome!  With the appointment set for 9:30 the following Thursday, I patiently waited.  I received a phone call from Debra at 10:25, telling me that the contractor would not be showing up that day, because his tools were locked up in storage and they were doing construction at the storage facility that day.  

Debra called me up at 1:30 that afternoon and told me that she found another contractor that came highly recommended by one of her other contractors.  She gave me his phone number and I made contact with him.  He told me that he would be at my house at 3:30 to start the work.  He was late and didn't get to our house until 4:00.  This contractor along with his brother showed up, came into our house, saw that we had all of the material along with instructions from Debra of what needed to be done.  The 2 brothers asked me if it would be okay to go and get some food and drinks, then they would be back at 6 o'clock that night to start the work.

Well 6:20 rolled around and still no sign or word from the contractors who were supposed to show back up and start the work.  I made a phone call to Debra and was not a happy camper.  She asked me how the work was going and I told her that her contractors never showed back up.  She made a phone call to them to see what was going on.  Well their plan was to not even show back up at our house.  At this point my blood is boiling and I didn't have to many nice things to say to Debra.

Next thing that she offered was a discount for the price of the installation, and that she would find us another contractor and get back to us before close of business Friday afternoon.  Romberg I said in the beginning that communications not very good with this company?  Well I called Debra up the following Tuesday, because she did not get back with us like she said she was going to do on Friday, and told her that we wanted our deposit back.  Her comment to me was, "you were on my list of people to call today."

To bad I have to give a 1 Star rating to post a review, but there's no other option, because I wouldn't do that if I could.  Time to find a company that will work with us and do as they promise.

Josh came over to help me with a few projects around the house. I needed some drywall work and painting done. He gave me a great price and was very professional throughout the job. I had him come back to do some travertine flooring in my children's bathroom and replace the wall tile around the bath tub. He was very thorough and cleaned up after the project was done so we would have never known he was even there doing work. I would definitely recommend Josh and Bare Renovation for any home improvement projects you have.

We just completed recarpeting 2000+ sq ft of our home with Shaw carpet and padding provided through the friendly staff at Custom Floor Covering. The installation team was exceptional! They took their time and methodically moved some pretty large pieces of furniture out of the rooms, ripped up the old carpet and pad, cleaned up, laid down the new carpeting and moved the furniture back. 6 bedrooms, family, living, dining and complex hall area was all handled very smoothly.
The attention to detail was very good. The quote by our sales rep Doug LaRue included planning carpet nap direction and overcomming unnecessary carpet seams we were having problems with as part of taking the measurements.  With all that, the pricing was competitive or significantly better than the other quotes we received for the identical carpeting and padding.

I love the discounted pieces they offer here. It's definitely worth the investment.  The designs are varied as well so I don't have to stick to the basic ones.

Great experience and great price! My backsplash turned out exactly how I wanted and they knocked it out in a couple days. Would definitely book them again if I have another tile job

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Highly recommended! Very competitive with pricing and communicative throughout the entire project. This team was able to come out promptly, provide a quote and complete installation with just a matter of 2 to 3 weeks. Outstanding quality cabinets with attention to detail during installation.

Global was the third contractor for our restoration job, and we are so thankful for their great work. they were the only to set a completion date in their contract as normal, and when our old house threw curves they didn't use it as an excuse, incredibly, Global just worked harder and met the challenges and still beat the target date by a day! My house is better off than before as far as solid soundness where the sun doesn't shine (we had a leak in a wall and behind cabinets) and a great finish with that 5 percent gap that water doesn't forgive all sealed up. Prevention does fit well in their name, and not a string of subcontractors. These people proved themselves accountable to me and to nature, and not afraid of their job. Global respected this was my home more than their job and  still proved they were competent, capable, willing and really kind and well intended for our family. While my expectations had been set very low by incredible predatory practices by the mitigation restoration gamers, and while we learned the hard way that better than the other guy in that realm is no way good enough, Global proved they are far far better than the other guy. I am sitting looking at the crisp millwork, thorough caulk, Jose's tile laying art and how Rudy could wrestle those countertops dead level and center, and realizing this is finished now so fast is amazing, I was so afraid this bogged down scary ugly digout job would nuke the holidays for us.  I am thinking all you all's moms should be very proud of you. I actually didnt think it was possible to get this done right, and pop back from setbacks, but you did it. Exceeding expectations is not good enough to describe how much we appreciate Global's work done (DONE!) within the value and timing you delivered in, Thank you. We would recommend you any chance we could get.

Ron Howe was our sales person and did a phenomenal job. The carpet install was beautiful, seamless, and is so comfortable. We had one mix up with baseboards but they came right back and made it great. We will be using them in the future for sure when it's time to do the tile.

If you are looking at a major home design project, two words... call Sam!

We moved into a new home in Phoenix with old, outdated cabinets, and a profound lack of pantry space. Since we were just in the process of purchasing our home, of course, we were on a pretty strict budget. We met with several contractors and most told us that a design project in the scope we were looking for started at DOUBLE what our budget was. To even make it close, we'd have to be responsible for purchasing all of our own cabinets and countertops and as much labor as possible, then call them to show up for the install.

When Sam came over to our house, he walked right in and immediately started giving us re-design ideas (we badly wanted some advice on renovating the look of our kitchen). He said he could do it within our budget; he would provide the cabinets and countertops from his warehouse, and he'd arrange all of the labor (he has some of his own crew, plus he used some contractors).

He knew exactly what kind of cabinets we wanted; at his store, he helped us pick out a nice matching countertop, backsplash, and sink that worked with the overall color schemes of the kitchen.

First off, every worker that came to my house (whether it was a Pelleco employee or contractor) was a total professional both in attitude and competence. Everyone communicated extremely well and there were no surprises.

They installed a beautiful kitchen, which makes it look brand new. In addition, we had a large pantry cabinet installed PLUS laundry room cabinets all for within our price range. Sam knocked it out of the park.

Lastly, Sam could not be more available or attentive to his clients. Call/text him and you get a response immediately; always doing anything he can to satisfy a client's question or complaint. He came over to check out the final product. I was so happy with it that he was actually looking for flaws so he could fix it for us. But there weren't any!

You will not be disappointed when you choose Pelleco for your project. We have another design project next year and you can bet we'll be using them again.

These guys are great, very responsive even on the weekends.  Doug, Shane, Noah, Xzavier and Vincent were very friendly and got the job done quickly.  I'd highly recommend them!!

Here is an UPDATE!! It is now 2022 and this location has NEVER CONTACTED ME and they have all my information, when I contacted the store I was informed that IC no longer is there so I guess I will never see my REFUND!! This is the most rudest company I ever went into, they lie right to your face and then they have no customer service at all!! Stay far away from this company for any reason!!! They are thief's!!!!

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!

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