Best Flooring Contractors in Phoenix, AZ

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

I love my polished concrete floor! It is life changing to be rid of the nasty carpet and have quick clean up and durable floors with three kids and a dog. Very easy to clean up! These guys were prompt and very professional! I would recommend them to anyone.

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

Thanks for the job well done to Frank & crew. Y'all did an awesome job in my garage. Even my family when visiting from out of town loves it. Care to extend your work out to SoCal. LOL! Thanks again guys. Keep up the good work.

We found this business through home advisor and the reviews were decent so we arranged for an appointment for their salesman to come out. Glen Copper showed up. A nice British man. Is it just me, or do British accents seem inherently more trustworthy? If you agreed, the focus on the word "seem" is appropriate. We told Glen that we were on fixed incomes, wanted all carpeted areas in our 2 bedroom home covered in laminate wood flooring, and wanted flooring that didn't show marks. That was our most important thing- to not show marks. Glen said he had the perfect product for us. It looked nice and matched our furniture but I questioned if it should have some sheen to it and Glen said no. The price was within our budget, so we agreed to a deal. Glen promised he'd be the only person we'd speak to during the installation as he was "our go to man"and it was "his" crew who'd do the installation and that he'd check in daily. We never saw Glen again. The installation was a nightmare- the team was one worker, he was always late and frequently a no show. Glen forgot to figure in our carpeted master closet. This project took 8 long days. I could go on, but the story doesn't end there. It goes on to this day.

The laminate sucks, it shows absolutely every mark. Even cleaning it with Glen's recommended products and method, you can see every swipe of a mop or the towels we have to use to get it dried. Towel swipes, foot prints and paw prints. This flooring never looks clean even when just cleaned. We had to hire a cleaning service and they clean it 3 times each time they're here and hand dry it and it still looks like crap. A realtor came over after the cleaning people had been here and said that we'd never sell our house with theses floors. We can't afford to replace them, so we'll have to end up knocking thousands off our asking price. Thanks Glen and Floor Coverings international of Chandler, who hired him and doesn't stand behind their product.

Save your money, your aggravation and never use this third rate flooring company. I had to give it one star to get the review to post. There's not a no star option!

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

We obtained quotes from three different flooring companies in the Valley and we were very happy with Arizona Floors. Their prices are competitive and their staff is really quick to respond.

We worked mostly with their sales rep, Ryan. He did the initial screening over the phone trying to understand what kind of work we want done and what materials we had in mind. We also stopped by their store on Indian School to pick out materials. He showed us around and gave us options based on our wish list and budget. He helped make the daunting experience bearable and fun.

Afterward, he scheduled an appointment to come over to the house and took measurements. He also had samples on hand to help with any final decisions.

When we were able to commit to the materials, the scheduling was so easy. He was able to get the crew in within a week. They had three separate crews come in based on their areas of specialty, but the workers were very professional and fast. They also kept to themselves while they worked and did their best to minimize intrusion.

Here is a list of the work done at our new home:
*laminate hardwood floors in the home office
*carpets in all bedrooms and some spots in the common areas
*tiles in master bathroom

Payment agreement is: pay half of the balance before the work starts and the remaining after completion. They also offer financing if you need it.

Overall, we were very happy with the upfront process, as well as the labor work. We even got a couple of text messages from Ryan checking in after the work was completed. Arizona Floors is our #1 pick for floor work in the Valley. I am also a licensed Realtor in Arizona and I have referred them to my clients and friends - all resonded with great feedback!

I bought a house that was supposedly all redone. After a month I noticed the baseboards around the all tile shower were starting to show water staining. Well Oko from Imperial figured out that the installers had not installed the membrane under the tile correctly and got the pictures to prove it. Oko and Sal did an awesome job tearing out the old floor and lower wall, install concrete backing, replacing membrane and correctly forming base with great drainage. Lastly, they did a great job installing the tile I picked. Great customer service and price. Oko stands behind his work and is awesome !

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I initially found the staff to be knowledgeable and helpful. I was given a quote to furnish an interior stone wall veneer for an entertainment center wall. The cost for materials was competitive. They also gave me an install cost. Not knowing the time required for installation, I made the mistake of ASSUMING if the materials cost was competitive, so would be the install cost. HUGE MISTAKE. The install by a third party was  smooth and efficient. The install quote was based on a per square foot cost. In the end, the final accounting amounted to a cost to me of $300/hr for a 2 man crew. Blake at Hardrock Stone & Tile stated I agreed to the per-square foot cost initially quoted, so that is what they would charge. BUYER BEWARE! I guess they expect you to know as much about their business as they do.

Words can't describe how pleased I am with how my project turned out using GPS.  They are true professionals and keep you well informed throughout the entire process.  I will likely use them again for a bathroom remodel project that I anticipate starting at the end of the year.
Kimberly is such a sweetheart to communicate with.  The company is very fortunate to have her as a liaison with the customers.

After completely redoing the floors in 2 houses, I can only say that I'm ecstatic about the results. Kris is simply wonderful to work with and so patient! She always has a beautiful smile and a very calm demeanor even when I am changing the tiles at the last minute or the time frame. In the end it all turns out better than expected.

I highly recommend this company because not only do they have great products, they have the best team of designers and installers. All are extremely professional, knowledgeable, personable and friendly.

Kieth's team of tile installers is amazingly efficient, always on time and truly does superb work. Thank you to all for the fabulous job you have done in both homes.

Kris deserves so many kudos for her hard work, kindness and she always follows up wanting the customer to be the happiest possible even if it means to change the tiles or flooring materials within a short time period. Kris you are the best!

The prices are very competitive and the job always well done so don't hesitate to call Puckett's for all your flooring needs, they can get any tile or flooring you have seen somewhere else and they can match or beat the prices of the competition.

5 stars is not good enough I would give them a lot more if I could.

My gratitude to Kris for her unflinching upbeat mood even when I stress her out and her excellent work/advice! I couldn't have done it without you. It is such a pleasure to do a large project with your great expertise and taste. Thank you, thank you, thank you!

Again if you don't give them a call and try them you are missing out!

My husband found Pelleco on Yelp and was so impressed by the reviews so we decided to interview them.  We were so impressed with Sam's integrity, honesty and genuine desire to help us achieve our dream.  We purchased a home that was 20 years old in need of a major update.  Not only did he create our dream home but he did it in record time.  Since our home was being gutted we decided to find temporary housing so it would be easier access for them on a lockbox.  We are thrilled with what Sam created for us.  He was so fairly priced and didn't nickel and dime us on change orders.  We highly recommend his company and are happy to be a reference for them. You will never be sorry if you chose his company to remodel your home.  We will post pictures soon.

So it's not unusual to have a flood but when it's on the 2nd floor where does it go? down! It came pouring out through the lights downstairs damaged are sealing, damaged our bathroom floor. We filed a claim and Zona Restoration  came out immediately that day and took action. The Dynamic duo,  Max and Eric were awesome. Our ceiling looks like nothing ever happened. The texturing Eric did is flawless! Our bathroom floor turned out great with Max's expertise in installing it. It's always iffy finding a company that does a really good job. Zona Restoration is prompt, professional, courteous and talented.  
Thank you Max & Eric!

Like many people at some point in time it's time to make some upgrades. For us, it was time to do the kitchen. A huge expense as doing the kitchen meant doing the living room, hallway, and spare bathroom. Cabinets to Go was amazing I worked primarily with Bryan Pena who went out of his way to make this remodel process as easy as possible. Cabinets to Go has a nice variety of cabinets and we fell in love with the Victorian Ivory. Not only was Bryan  amazing but the whole staff. I had car troubles there and one staff member went out of his way to help me in the hot Arizona sun. This kind of hospitality and help is unheard of today and I was so pleased with this company, store and staff from beginning to end. I would highly recommend them, it is worth checking out.

my wife bought a laminated from this company and left a deposit of $6200 , after i read some of the review that " i think it was phony  " told the wife may be we should go with another company , she assure me that the bad review is not right , as far i see they are good people and very plied and they will deliver the material on time and that is exact happen, first of all they been in floor covering over 30 years and they have very good installers , and as far as I know (from the same installer ) they install over 20 to 30 homes daily . I highly  recommend this company to every house hold .

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