Best Flooring Contractors in Phoenix, AZ

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

My husband and I looked around for someone/company to get our garage floor done for a couple months and they would either never return our calls or set up a time to come look and never show up. Very frustrating to say the least. Until my husband reached out to Preston and we were finally treated with professionalism. He gave us an estimate and put us on the schedule. The guys showed up early on a Saturday and worked all day to finish that same day. They were very nice and knowledgable. They even moved my washer and dryer out of the way and then put them back when they were done. I'm very happy with the final result, the floor was in bad shape, had an old paint that was chipping and also had some wide cracks which they fixed. Now it's all smooth and it has a nice sheen. I would recommend ground control flooring to anyone in a heart beat!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

Frank is wonderful! (If you would like to skip the story of my history with Frank below, the last paragraph of this review defines specifically what I consider so wonderful about him.)

I contacted Frank for the first time prior to moving into my circa 1972 Tempe home from SoCal. All planning and scheduling was done via phone and emails, which can be tricky but wasn't with Frank. I wanted a large pseudo-sunken (read trip hazard) LR filled in with concrete and all new tile installed in the living areas and kitchen. I sent him a deposit and scheduled the work.

Due to issues with closing escrow and through no fault of Frank's, the project was delayed and he needed to begin another scheduled project. Contractually, he could have walked away with my deposit but far from it! He came in over the weekend, pulled up the old tile and filled the hole. THEN he referred me to his top competition to lay my tile! Such behavior is beyond rare in this industry.

From that point on, I have given Frank first right if refusal on all of my projects. He has since built an interior dividing wall and stuccoed an outdoor wall for me.

That outdoor stuccoed wall was truly a  challenge. I needed a flat, smooth canvas-type surface for a planned mural behind my pool. Frank and others told me it really shouldn't be done because the chances were high that without texturing, the smooth stucco would soon crack and ruin the artwork.

Knowing how disappointed I was, he contacted me a few days later to say he had done some fairly extensive research and found a specialty stucco product with fiberglass mixed in and a special curing process that should hold up. I was thrilled and have now been able to move forward with the mural.

Suffice to say that I find Frank to be professional, resourceful, and fiercely dedicated to his customers! His work and attention to detail are superb and clean. His team and the subs he sends in are very knowledgeable and reflect the quality Frank requires.  His communication is excellent, retuning my calls and replying to emails and texts in a timely manner. His prices are fair and he works hard for every dime. Simply put, he's my go-to contractor!

We loved the fact that they came to us with more than enough samples to choose from and the end result is absolutely amazing!

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

We just completed recarpeting 2000+ sq ft of our home with Shaw carpet and padding provided through the friendly staff at Custom Floor Covering. The installation team was exceptional! They took their time and methodically moved some pretty large pieces of furniture out of the rooms, ripped up the old carpet and pad, cleaned up, laid down the new carpeting and moved the furniture back. 6 bedrooms, family, living, dining and complex hall area was all handled very smoothly.
The attention to detail was very good. The quote by our sales rep Doug LaRue included planning carpet nap direction and overcomming unnecessary carpet seams we were having problems with as part of taking the measurements.  With all that, the pricing was competitive or significantly better than the other quotes we received for the identical carpeting and padding.

We had Robert and his team from Arizona Floors install carpet in our condo recently. Robert was very knowledgeable and helpful, and treated us like family. The installers were professional, courteous, clean, efficient and communicated well! Great company to work with - we look forward to doing more business in the future.

Perhaps one of the best contractors we have ever dealt with hands down, and we have worked with tons of contractors as we own numerous rental properties and have flipped and remodeled many homes. Oko and Sal are extremely professional, humble, respectful, detail oriented, and have immaculate house keeping skills. No messes left behind, no hassles from beginning to end, reasonably priced, and very responsive. Oko was a spot on project manager, and Sal had great backsplash tiling skills. We found our new go to tile guys...thanks again gentlemen.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

We've had issues and delays with another cabinet company and then was recommended by a friend to come here. I will say our experience was amazing and Blake as well as their entire team was professional and fantastic overall. Our bathroom cabinets a and countertops turned out amazing and we are so happy. Thank you Blake and team for doing a great job with our family and home! Will definitely use again!

Excellent, timely service with great care from Mike, the owner, and Rudy. Price was right on for services and everything was taken care of with great communication.

Puckett's removed carpet and installed laminate flooring in six rooms in our home and did an amazing job. Working with Kris on the phone was a pleasure; she was courteous, extra helpful and professional. Their clean up was impeccable, too. We highly recommend them and would definitely use again.

Sam was incredible to work with on my master bathroom remodel. He provided expert insight while also being fully supportive of my desire to design my dream bathroom. Let's just say I was VERY involved in the design process , and Sam was totally supportive of that. He worked with my vision from start to finish and promptly took care of any concerns I had. Several of the external contractors who performed installations said they make sure to keep materials in stock specifically for Pelleco Home Design, which - wow! My bathroom was a challenging project due to the intricate tile work in my shower, and the end result is just stunning. I'm so grateful for the work Sam and his team did to create this masterpiece. The before/after pictures attest to the quality of their craftsmanship.

Aaron & his team took care of my small water damage job and treated it like it was their one and only job! The impeccable customer service started the moment I called and continued through my two week house repair. Not just by Aaron (the owner) but by everyone on the crew. They treated my house with respect and gave me an detailed oriented finished result.

I was in the design center in mid October  Salesman was rude to my husband and while I did proceed with him we did a design that day but did not complete.   after I left the showroom communication with him was spotty.  He would not return a call.  I moved on to look for another source.  I did not find one I liked as well as cabinets to go product.    On Oct 31 We went back in the center and asked for a different salesman.  I was promised he would not treat us like the previous salesman.       we did design picked cabinets. He called to make sure they were in stock and promised delivery in next two weeks. We paid in full and signed contract.  We left the store   Oct 31.   any and all communication between Rick salesman and store manager Brett has been generated by us.   They do not return calls, do not respond to messages and on the last week in November store manager left my husband a voice mail telling us how busy they had been. He said they had 20 pallets if cabinets they had not had time to deal with.  This is my attempt to contact some of those other buyers like ourselves who are waiting and being fed bullshit.   I also would like to keep anyone else from having to experience this frustration and stress and added expense.  I would not recommend to anyone   you can buy custom cabinets and have installed in less time than dealing with this.

Not a competitor, only a 1 time customer.  I did check out your self written testimonials.  A customer can not update your webpage but that is what Yelp is for.  Not a personal attack, just telling it like it is.

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Conflicts of interest: Your contributions should be unbiased and objective. For example, businesses and their employees shouldn't write reviews about themselves or their competitors.

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