Best Flooring Contractors in Phoenix, AZ

Jean has done several project for us including poo repair, pavers installation, faux grass installation, and concrete repair. Jean does excellent work. He listens to the needs that you have and then offers a variety of solutions to meet those needs. His prices are competitive and the quality is very high. I highly recommend home for all home improvement needs.

We had our garage floor done and are so impressed with the friendly and professional service. Turned out beautiful! Joey had a great solution to safely show that there was a step down when walking into the garage from our house. He did this in such a tasteful way that is not only a good safety feature, but is attractive as well. We highly recommend Hales Concrete Epoxy Coatings.

My husband and I used Encore Floors to replace the carpeted areas of our home with something more durable. After much research, we were fortunate enough to find this mom-and-pop company, and we couldn't be happier with our experience. Rich (the owner) was friendly, professional, organized, reliable, and treated us like family since day one. Martin and his team executed the job beautifully, and were responsive and professional throughout the duration of the job. We can't recommend this company, Rich, or Martin and his team enough!! We'll most certainly be referring all of our friends and family if they ever need flooring.

It was an absolute pleasure to work with Vinny and his team from Royal Wood Flooring. Our original install was in October of last year. We have an older home built in 1978 and it was a challenging job to say the least. Vinny and his installation team did a great job and really paid attention to the details. A few months ago we learned we had a termite problem and in order to treat the problem properly we needed to drill through the new floor to reach the concrete slab. Last week we had a water leak during a bathroom remodel and the floors in the hallway were destroyed. We called Vinny desperate for help. Vinny came and surveyed our situation. One of his guys showed up a few days later and reinstalled the hallway floor, and removed and reinstalled the drilled pieces at no additional charge! You can't beat great customer service.

Mark was awesome to work with! He is a creative visionary who helped transform our bathrooms. I showed him a few I inspiration pics and he took it to the next level. He was always on time and delivered what he said he was going to do!

Had them carpet a large room and a large closet. Fast and affordable. They beat Home Depot and Home Depot says they install for free. Barry was great and in contact after the job was done. Thank You.

We had our shower done by these guys and it came out beautifully! They were all so friendly and put up with our nosey kid and dog, we would absolutely recommend going with them! Any hiccups that came up Ali addressed immediately and we appreciated that!

I chose Monterey Tile Company for the tile to remodel two commercial bathrooms.  They have been incredibly helpful, had a terrific selection, and great prices.  The customer service was above and beyond......I would definitely use Monterey Tile again, and would recommend them to anyone.

Me and my wife were shopping for tile and carpet for a full bath remodel and new carpet in a few rooms.

First impression:  

I was very impressed with their showroom and supply of samples.  The salesman was very helpful to find the right tiles/colors.  Me and my wife were very happy with the salesman.  We pretty much came to the conclusion that we were going to go with them.  

BUT!!  __________________________:(

After several phone calls and trips into the store, it looks like they don't want to sell anything.  I was completely sold with this company, and all I was waiting for was a quote.  THEY WOULD NOT GIVE ME A QUOTE.?.?  

I politely asked several times for a quote (in person and over the phone), and even provided all my measurements.  

How odd is that?  Usually companies are eager to take your money, but not this place.  

At this point, even if they call us with my quote, three weeks later, we will not go with them.  If they cant even call us back in regards to a quote, imagine if there was a problem with the work.  

We like to support small businesses in our neighborhood, but when they don't produce, we are forced to go to the big box stores.  What a shame.  

We will need to find another tile place.  Hopefully they will have the same tiles/carpet.

Would never recommend this business to anyone, would give it 0 stars if I could. This company cares 0% about customer satisfaction and makes money by ripping it's customers off. Their sales supervisor (Shannon Orth) is very unprofessional, led me on for several weeks about my sample tiles being sent to me. When I called about the status she said they would arrive "end of the week or early next week". Way too many run-a-rounds and misleading statements which I called her on and which she completely denied in a glib and sarcastic tone.

Apparently it takes weeks for them to generate a simple in-house shipping form to be able to send out a few stocked sample tiles so be prepared to wait weeks, even if it's just for a couple of tiles. Also be prepared to be told such stories as "your tiles are sealed and drying that's why they haven't been sent out yet" only to get an email a week or so later telling you to sign waivers so they can begin making the very tile that you were just told a week ago was sealed and drying and and would be shipped in a few days!!!  And when you go "Wait .... whuh???!!" to be told (many times), "No, I never said that". Well Shannon, I didn't just make it up, how would I know about the process of sealing and drying tiles if I didn't get that info directly from you????!

Their handmade tiles are beautifully painted but very poorly constructed! I have purchased many handmade tiles from other companies and there is something wrong with their process. They won't give refunds for flawed tile because no matter how you try and explain to them that the tiles they shipped are UNUSABLE (because of how warped they are) they could care less as they apparently get around taking back $%#&* tile by hiding behind their "handmade tile irregularities" clause so they can take advantage of the customer. Typically tile irregularities refers to irregularities in size, pattern and color but for this company it apparently also includes tiles that are completely flawed/warped and unusable (the corners aren't even level so the tiles teeter horribly and puff out in the center).

Sad for them they lost out on about an $8,000 tile order. I am soOOooOOooo glad that I only ordered a few sample tiles, what a disaster if I had placed a full order.

Remember the Seinfeld episode where Jerry takes his car to the mechanic who is fanatical about the car, thinks Jerry ain't doing a good job, and kidnaps the car from Jerry?  Welcome Sean of wood and laminate flooring installs...

THIS is a guy you want installing your floor.  Some contractors are really owners who do the bids, and the day the real work is starting, you get some young hires at the door (not that they aren't qualified).  Sean is an owner operated biz, and he talks about floors like they are living and breathing organisms... "acclimating"... "resting"...

He lets you order the floors thru his wholesaler (went w/ Consumer Reports top rated Armstrong laminate), and since I paid the company direct, I bought at cost which was definitely cheaper than the retail (I shopped retail first, narrowed my choices, so I knew what I wanted by the time I went to the wholesaler's showroom).  He also accommodated my budget conscientiousness (to put it nicely), allowing me to buy my own baseboards and paint before he installed.

But let's talk about dedication... Sean really wants the floors to be installed right.  When we noticed a flex in the floor b/c of different levels of concrete where the 2 seams meet, I left him in the house in the morning for a quick tear down job and lay in some filler to remove the flex.  Come lunch time swing by the house to drop off my first Costco groceries for the new place, Sean is still there... he took it upon himself to GRIND DOWN the concrete, causing him several hours of addtl work.  He just wanted to floors to not flex and using filler wasn't working.  Later he calls me and chides me about the temp of the house, and how it's drying out my floors... fanatical devtion I tell you... and I mean it in a very complimentary way.  

You want a contractor who loves what they do and does what they do well.  I have full confidence Sean stands by his work, he's been over several times working around other contractors and we've had several discussions re: any concerns (or maybe his concerns...haha).  He was recommended to me by a flooring company whose installers were couple x what he charges, so the nice mgr whispered she'll email me a contact on the side who she has referred alot of biz to... I'm glad she did.

Great company with outstanding service and communication.  We will use them on the future as the need arises.

I found these guys as they were doing a job across the street from my house. I trust my neighbors and if they chose someone for their home I feel comfortable giving them a shot. The owner of the company came over to take a look at our hardwood floor (kitchen, dining area) which was probably 30 years old and may have been recoated once in that time. Needless to say, it was not looking very good. He quoted me a price which I accepted and he came to work two weeks later. It took him two full days and upon completion it was like we had brand new floors put in. My wife stays at home with our babies and they took great care to keep everything clean and enclosed as to not impact the rest of the home in any way. There was one minor item that when I flagged the guys came right back over and fixed it completely without any questions whatsoever. I would highly recommend these guys as their pricing is good and the work is great. Only issue is they are busy so don't expect them to be able to come out the next week. I have an after picture, but unfortunately I forgot to take a before picture which showed a very dramatic transition.

Emil came out to assess my tile grout issue.  He was extremely honest and told me how to resolve the issue without using his services.  If I still wanted his services after taking his recommendation, of course he would be glad to help, but what honesty and integrity as a business owner! We even took his referral for a kitchen back splash job that I needed and it turned out fantastic!  I will definitely use his services when I really need tile/grout work in the future.

This is a nice family run business that know what they are doing and did a great job!  A pleasure to do business with.

Set up time for estimate visit--- he texted saying he was running late---2 hours later he was still 20 mins away. No thanks.

Met with this company at the Home & Garden show on a Sunday and scheduled a consultation/estimate for Thursday that same week. Received a call on Wednesday saying they wouldn't be able to make it for Thursday and then rescheduled for the following Monday at 9am. They ended-up no-showing. No call. No email. No follow up. Never heard back from these people, which is a good thing because if there work is anything like their communication, it would have been a waste of time and money with the end result. I would never trust this company to do anything with my home considering how unprofessional they are.

No show, no call and when called, indicated he arranged an hour window to arrive, which is not true.  This appointment was made with him not through a service or other staff.  Total disregard for your time and your work schedule and with something as simple as arriving on time for a meeting in which he set the time, take note people.

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