Best Flooring Contractors in Phoenix, AZ

Seemed very nice and responsive at first.  Came to the house to see the job and write up a quote - never heard from him again.

Edit: Response to my review is misleading.  It was a project much larger than just countertops, and I found someone that was willing to do just the countertop if that's what made the most sense.  Skyler did not respond to this inquiry/suggestion.  It wasn't as if I waited 4 days, got impatient, and wrote a review.  I waited 13 days and not a peep.  Skyler did reach out to me with apologies after seeing the review, which I appreciate.

Job well done! Thank you for being our one stop crew with our electrical, drywall, painting and odds and ends needs. Thank you too for getting in and out quickly. Yep, we'd call you again. Thanks!

I just had my kitchen remodeled by Shower and Bath and I couldn't be happier with the process and the results. Lon and his team are terrific. Lon helped me with product choices and has a great eye for detail The team came on time and finished on time - something that not all contractors do. This is not the first time I used Shower and Bath for my remodeling. Lon also remodeled in the past both my bathrooms and all my floors. He stands by his work and I would use them any time and would highly recommend them if you are looking for a reliable contractor who does excellent work.

Look no further!  Char and Dave are awesome people.  The work they did on my garage was outstanding!  The Flexmar coating is a strong, non-yellowing, beautiful coating.  My installation was gray with multi-color flecks.  I can't rave enough about how nice it looks!  I also added 3 gray overhead racks which they installed.  I can't live without those racks!  Best yet, it was all done in about a day's time frame.  I couldn't be happier!  Thank you Char, Dave, and your team for a great job well done, and for just being super cool people!

An all around great experience. Our saleswoman, Carol Kelling, was exceptional in helping us pick our flooring. We did not have much experience and needed help and Carol was very patient and provided us with all of the information we needed to make our decision. Once decided, their person that does measuring, etc. was at our home later that day. Installation was as explained and on time. When we are in need of more flooring, we certainly will be back.

Tony his team literally saved me from a nightmare.  I hired someone who was getting their company up and going to make my brick wall higher in my backyard.  It was originally only 5ft tall and everyone could see in my backyard. This new company completely botched the wall and was not unstained it correctly.  I had to fire them on the spot but they've already created such a mess.  I contacted Tony to come check out the horrible job to see if he could provide me a estimate. He came out the next day and let me know what all needed to be done to correct the issue and finish the job.  The estimate was a fairly priced for the work ahead.  I agreed and he came back the next day with his team.  They had my wall done within hours which included reinforcing and correcting the problem from the first company.  He was super professional,  cleaned up their mess ALONG with the previous company mess  and the communication was great. I highly recommend Aldana Renovation

If you live in North Phoenix, Scottsdale, Cave Creek or Carefree then call Cruz first.

I have a 3-ton Trane A/C unit for our second floor that is original to the home and 20 years old. Every year or two for the past 8 years it gets low on Freon gas and needs a recharge to operate properly.

I called Precision Air to come out and do their advertised tune up that includes up to one pound of Freon with the service call. A few days later their tech showed up but would not add any Freon because the compressor would not turn on. The compressor would not turn on because the unit was low on Freon. It was a catch-22 situation. They didn't try to charge me for this big waste of time but I still had an old unit needing a Freon recharge.

I found the great reviews about Flores A/C here on Yelp. However, they don't usually come up to Cave Creek. They recommended Cruz at CHA A/C. He came the next day.
He went through an entire diagnostic process to ensure that there were no other issues with my old unit, explaining everything that he was doing as he went along.

He 'forced' the compressor to turn on and, sure enough, it was low on Freon. He recharged the unit with 2.3 pounds and it's been cooling our second floor like a new unit all afternoon.

Cruz charged us exactly as he described over the phone. It turned out to be less than what the charges would have been with Precision.

Call Cruz. He's the owner. He's not someone's employee on commission.

Excellent customer service
They make sure nothing is upset or damaged when they come into your home
Excellent work done
I highly recommend them
Caring, concern

Kevin is an expert craftsman and consummate professional. He was communicative, punctual, and a pleasure to work with. Our bathroom looks AMAZING! I highly recommend Kevin for quality work at a fair price.

Mr. Garcia came to my house ASAP. He  did a quick nice job cutting in pieces an old dishwasher which could not be removed in any other way. He worked carefully and quickly and cleaned up the work area. I will be using him again soon for some drywall repair, painting and plumbing work. I highly recommend you get a quote from him and try him on your next home repair.

Jon and his team are wonderful to work with. I needed my kitchen and bathroom remodeled and was lost on choosing a design. It was for a rental property and I had a budget but also didn't want to cut corners on the design. Very efficient, and met the budget and time line. I look forward to using him on future projects.

Consider yourself lucky if you get the opportunity to work with Keith and Roger! From minute one you could tell the team was honest and only concerned with helping you achieve your goals. Keith our lead was knowledgable and happy to guide us, he gave me advice along the way that saved us a ton of money!

The bid was beyond reasonable given the current market - we were blown away - hands down best contractor experience I have ever had!

Attached is a photo of a room add-on they completed for us.

Awesome job, awesome customer service. I would recommend and hire again. I'm very happy with work and price!

Very disappointed  - we had our floors stripped and sealed- now they are all peeling and look horrible -  we were very careful & only used PH cleaners the company recommended ( so this wouldn't happen) Would not recommend .

Joe D was the best Company I have dealt with in the  years of owning my house. The quality was good The prices were reasonable. Family owned and family operated. Very punctual and very determined to work. A great bunch of guys if I could afford more I would buy more

The one star is solely for the installer Adrian Ruiz Flores. He did a great job and was thorough and professional. The sales person I worked with was rude and unprofessional.  The high pressure sales person refused to leave my house at consultation until I gave him the business.  I was uncomfortable and unsure and wanted to think it over but he keep on and on about what does he have to do to earn my business TODAY!  Finally agreed to get him out of my house. I was never contacted by phone or email to schedule the install, I called to schedule. No one called or emailed that the installer was going to be 5 hours late, I had to reach out.  I emailed my frustration and the response was they are busy and basically I should understand. I reached out to the President regarding all of the issues and am still waiting for her response 8 days later.  Do yourself a favor and hire someone else that will treat you with respect.

They initially installed my counter top in granite tiles. A day after the job was done I noticed the corner tile was cracked. I figured no one would see it, so left it and it eventually broke off. I tried for 2 months to get them to come out and repair it, but they put me off and told me to go to Monterrey Tile. I couldn't even get an appointment. They just don't want to mess with repairs or stand behind their work. Their phone mailbox is usually full so you can't leave a message, and they don't answer the phone. So I've ended up texting back and forth for 2 months now, and they have just given me the run around saying they are "backlogged". In the end I should have gone somewhere else right away.

A very shocking update to my prior post....  I discovered just hours ago that Urban Customs has decided to STEAL my original deposit of several thousand dollars.  Yes... STEAL.  Keep in mind, no actual flooring was installed as detailed in my main review, due to Heath changing his mind about refinishing my hardwood floors spontaneously.  Apparently he does not want other customers to read my in-depth review of what happened, and Heath is holding my deposit money for RANSOM (which he previously promised to return).  He has stated that he will only return it if I take down the truthful, albeit quite negative, reviews I have posted AND sign some mystery document, which is very very suspicious and shady.

While I am not in a position to lose thousands of dollars, it is more important to make this valuable information available to others in the greater Phoenix area so they can avoid having to deal with this absolutely criminal behavior that Heath and Rachel at Urban Customs engage in.  I want everyone to be aware that this is the type of "business" they run, and any cent you may decide to pay them, you may never see again, nor will you necessarily get the services you think you are paying for.

I will be taking them to small claims court following this unbelievable experience, as well as other protective measures to ensure they cannot continue to cheat, threaten, and rip off others.

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