Giovanni's Custom Flooring and Renovation

We had water damage on our 25 year old engineered hardwood floor. Gratefully, we had six extra planks from the original installation. Giovanni's sent in an installer with years of experience with this unique product. They were able to cleanly remove the damaged pieces and replace with our materials. It looks amazing! The entire team was a pleasure with which to work: tidy, courteous and professional.

Thank you Frank,Sal & Seth for your wonderful tile/wood install. Once floors mopped I'll post a pic but in the meantime I couldn't have asked for a more professional experience. Gracias Brochachos!!!

Our house flooded in June 2021. After having all the carpet removed in the renovation we purchased tile in July. The tile was still MIA in October so we chose a different color. Now our problem was finding the contractor to install it. Through Google I found Giovanni Custom Flooring and Renovation.  I can't say enough good things about Frank and his crew. They were professional, courteous and finished the difficult job over a week ahead of schedule.  
I highly recommend this company.

I wanted to extend the hardwood we had installed when we built the house 3 years earlier.  Frank came to see the room and discuss how I wanted it installed and his workmen did a great job installing the floor.  I would highly recommend Giovanni's.

I had Frank replacing the tile of the main area of my house and they did an excellent job. Very easy to work with and the workmanship is A+.

Frank is wonderful! (If you would like to skip the story of my history with Frank below, the last paragraph of this review defines specifically what I consider so wonderful about him.)

I contacted Frank for the first time prior to moving into my circa 1972 Tempe home from SoCal. All planning and scheduling was done via phone and emails, which can be tricky but wasn't with Frank. I wanted a large pseudo-sunken (read trip hazard) LR filled in with concrete and all new tile installed in the living areas and kitchen. I sent him a deposit and scheduled the work.

Due to issues with closing escrow and through no fault of Frank's, the project was delayed and he needed to begin another scheduled project. Contractually, he could have walked away with my deposit but far from it! He came in over the weekend, pulled up the old tile and filled the hole. THEN he referred me to his top competition to lay my tile! Such behavior is beyond rare in this industry.

From that point on, I have given Frank first right if refusal on all of my projects. He has since built an interior dividing wall and stuccoed an outdoor wall for me.

That outdoor stuccoed wall was truly a  challenge. I needed a flat, smooth canvas-type surface for a planned mural behind my pool. Frank and others told me it really shouldn't be done because the chances were high that without texturing, the smooth stucco would soon crack and ruin the artwork.

Knowing how disappointed I was, he contacted me a few days later to say he had done some fairly extensive research and found a specialty stucco product with fiberglass mixed in and a special curing process that should hold up. I was thrilled and have now been able to move forward with the mural.

Suffice to say that I find Frank to be professional, resourceful, and fiercely dedicated to his customers! His work and attention to detail are superb and clean. His team and the subs he sends in are very knowledgeable and reflect the quality Frank requires.  His communication is excellent, retuning my calls and replying to emails and texts in a timely manner. His prices are fair and he works hard for every dime. Simply put, he's my go-to contractor!

What a treat it is to have a beautiful shower! We had Frank and his crew come in, and rip out the 'mini' original shower in our master bath and build a new-as well as installing tiling around the tub.

We now have a larger shower and tiled shower floor (both with perfectly spaced tile) and it complements the entire room. If I could, I would host parties in there to just show it off! Frank was very professional and stayed in contact through the entire process. If you get lucky you might even meet the official 'owner', Giovanni. :)

Frank also installed a backsplash in the kitchen. WOW! It makes the whole kitchen look like we remodeled. He went above and beyond to make sure tiles with 20+ different patterns never touched and did not show up near each other. It was crazy time consuming and I have studied it a few times since he finished it. And I can happily say I still haven't seen a pattern mishap.

I highly recommend both, Frank and Giovanni!

When Frank stepped foot in my house I had 3 functional bathrooms; when Frank left, I had two. I had 4 livable bedrooms, and because of Frank Magallon, I now have 3. I hired Giovanni Custom Flooring in June of 2016 to remodel my guest bathroom, tile my office, and remodel my Son's bathroom. I have lost a total of $13,950 and Frank Magallon has destroyed my house.  

During Frank's time on the job, he would often text me asking for additional money. The written contract we agreed upon only requested 50% upfront, and 50% upon completion. When I mentioned this to him, Frank stated the things he had left to do were minimal and could be completed quickly. Because Frank was a friend of a friend, I thought I could trust him.

Prior to Frank walking off the job, we discussed him remodeling my master bathroom and bedroom. In October of 2016, Frank asked if he could get started on that project as well. Even though I was reluctant because the first 3 tasks had not been completed, I agreed because I was eager to get everything done and paid Frank $7250 (50% deposit) up front. In November of 2016 Frank asked for an additional $3000. I became increasingly concerned and asked Frank for an itemized receipt as to what my money had been spent on thus far, and an explanation for the additional $3k as his initial contract only required 50% up front, and 50% upon completion. Frank told me, me asking for an itemized invoice was making it too hard for him to do his job and he would not commence work until he had the 3k in hand. After 5 different escalated conversations and multiple text messages, Frank finally produced an itemized invoice. Not only was Frank re-charging me for things he asked me to go out and purchase prior (i.e. paint), but each task on the invoice was highly inflated. When questioned, Frank refused to explain.

MOST IMPORTANTLY: During this process, Frank advised it was ok for me to move back into my bedroom after he claimed to complete THE WORST version of a stained concrete floor. While sleeping in my room I would wake up nauseous, short of breath, and have TERRIBLE migraines. After Frank walked off the job, I had my house inspected and it was discovered that the open sewer and plumbing pipes Frank left open and exposed, were leaking METHANE GAS throughout my bedroom and bathroom. I was told I could have suffocated in my sleep from methane gas exposure.  

I could write a book on this TERRIBLE experience Giovanni Custom Flooring and Renovation put me through. Aside from being a crook and almost killing me, below are a few of the other things I experienced.

1. My office that Frank was paid to tile, still has carpet in it.
2. October 7th, 2016- Frank tries to cut corners any where he can. Instead of using a dumpster for trash, Frank left old, rolled up carpet and a bathtub propped up against my backyard fence. My dog used this as a step, jumped over of my backyard fence and was found dead the next morning across the street from my house.
3. Frank contracted an electrician to add remote control, color changing lights in my master bathroom. I paid an additional $700 for this work to
be completed and have NEVER seen a remote control or even a light bulb! I have called this same electrician back and he is now trying to charge me $580 to finish what I ALREADY paid $700 for!
4. The white subway tiled bathroom Frank has displayed above is my bathroom. The picture fails to display the exposed electrical outlets, unset toilet, open vent with no vent cover, and sloppy paint job. The shower glass expense was conveniently left off of the original invoice and Frank tried to collect an additional $600 for the glass after all was said and done. This bathroom has a terrible smell coming from shower. This smell that not there before Giovanni Custom Flooring demo'd the bathroom. When I mentioned the smell to Frank, he refused to take accountability and claimed he couldn't smell a thing however, everyone else that enters my bathroom can. The estimates I've received from new plumbers  to get rid of this smell range from $4k-5k.
5. In July of 2016 I told Frank I was also going to need to fix the warped, sun damaged siding on the front of my house. Frank contracted a guy to stucco my house ($2150). During this process, they detached electrical outlet covers, storm gutters, my doorbell and outdoor window shutters and NEVER put them back. My doorbell was later found in the grass in my front yard.
6. My hall bathroom mirror, tools, and cabinets that were removed from the bathrooms Frank demo'd disappeared. I wasn't even given the option to keep them. Not sure if they were thrown away or if he decided to keep them for himself.

I am a single woman  who works in the mortgage industry and know nothing about construction.  Frank took advantage of that. I would not recommend this man or his company to my worst enemy. I am currently working with the Registrar of Contractors to recover what I lost.

I have used Frank and his company several times to do remodel work on my rental properties. Franks always does a quality job!

I needed my garage floor fixed because I was moving out. Giovanni's crew Frank showed up and removed the epoxy coating off of the two sewer covers in my garage.

They were super quick, did a really professional clean job, and all for a great price!!

I'll be very transparent here.

My review is of Frank Magallon as a client of mine. It has been an absolute pleasure working with him and his crew.

As his social media manager I assist him by utalizing photos and videos of his work. Which means I'm on job sites capturing his work and interactions with his customers.

Simply put, Frank Magallon is a perfectionist in the work he does in flooring and renovation as well as the things we work on to build his business.

I appreciate that when he says he'll do something that he does it and he does it in the timeframe we discuss.

The claims I've read that he drinks on the job and is dishonest is simply the complete opposite of what I've whitnessed and the customers of his I've visited with have been very pleased with the work he's done and in how he's communicated with them. If this were not the case I would not  continuing to keep him on as a client. I am very choosy about who I work with.

Having family whose owned a Flooring company for 35 years I have an idea of what proper instillation looks like. I've whitnessed Frank using techniques for a quality install. The tiles he lays won't be popping up like many of the tiles in my home here in the Villages or those of my neighbors.

In short, I can't imagine you could go wrong with Giovanni's Custom Flooring and Renovations. Either as a contractor or as a client.

After I hired Frank he left my home a mess and ruined my plumbing The tile was installed uneven and the job wasn't done to my satisfaction, When asked to fix the problems he requested more money from me, My wife and I are very disappointed, I Do not recommend this company

Frank is friendly and gets back to you right away.  We did get a quote originally that ended up being much higher when we went to finalizing, that was the only bad thing I have to say.  Our loan fell through so we never got to do the remodel but I did want to comment on the service we got here.

Communication was superb from start to finish! Very knowledgeable, answered all of our several questions very respectfully and patiently, and took pride in his work! He did an amazing job! Everyone that has come over since absolutely love our new downstairs tile! 10 star business!

These guys are great I've used the to day some minor repairs in the past and just recently used them to replace my floors in my home. They did a great job I couldn't be happier with my new hardwood floors they look great. Thanks Frank!!!

Just had Giovanni's install new laminate flooring in our living room and Frank was great and they did a wonderful job!   Highly recommend them for your flooring needs..

I hired Frank to tile two bathrooms. I'm extremely happy with his work. He was very professional, polite, and detail oriented. I highly recommend him!!

Thanks for the job well done to Frank & crew. Y'all did an awesome job in my garage. Even my family when visiting from out of town loves it. Care to extend your work out to SoCal. LOL! Thanks again guys. Keep up the good work.

I asked the owner of Giovanni's to come over and help me install 3 tiles for me after floor was ripped up from the plumbing job. he came over, did a stellar job and then didn't charge me a dime. This job took him about 1.5 hours and I knew he was super busy. I was shocked when he refused payment. Obviously the owner knows the rule of "Giver's Gain"  and the law of reciprocity - This isn't a "free" flooring company yet that kind of integrity will go a LONG way in my book. He was very communicative, and very professional. didn't leave a single piece of dirt in my house after going in and out. I have no reason not to give Giovanni's a 5-Star. I'm telling everyone about Giovanni's

We had Frank come out and remove our baseboards. His communication was excellent from the first start of contact. He worked quickly, efficiently, and at a reasonable price. He saved us tons of work for ourself. I would recommend his services.