Best Damage Restorations in Phoenix, AZ

I have never dealt with such professionalism in my life.
Had to have a house completely cleared out and cleaned. Had to worry about valuables in the process. Chris Butas and his teamed walked me through every step of the way and called me immediately to get the misplaced valuables to me as soon as possible.
I can not recommend these great people enough.
Just total professionalism, kindness, service & patience.

Van absolutely went above and beyond in his care for our water damaged areas.  We appreciate his professionalism and attention to detail in mitigating our problem areas. He is hard working, dedicated, efficient, and very reasonable with his prices. I highly recommend him if you are in need of these type services.
Bob M.

Hi! hope you read my review first before calling other companies in fixing your water damage issues and leakages. Let me give you a summary of what you will be your experience:

1. Nesur consults you, works around your time
2. The most budget friendly youll ever get
3. His advice, take them. He his way around stuff.
4. Cleanliness is top notch.
5. Covid19 friendly. All has masks.
6. Did I say budget friendly?

Here is my full review:

In the midst of this pandemic, we suffered leakage in our bathroom twice. And twice, restore master was there to do their job. I cannot tell you how much the owner has helped us. First, he went with my schedule. I am a frontliner and I sleep in the day, they accommodated that. Secondly, we the guys that work for him were so neat that they cleaned after themselves. More importantly, Nasur put up with my questioning and inquiries throughout the process. For someone who deals with patients and family members that ask a lot of question, I knew Nasur did a great job in answering mine. Their pricing is very competitive and he works around your budget. I also appreciate that he comes to your house himself to assess the issue first then let his employees do the job later. This shows his dedication and committed with his own company. Furthermore, his advice in regards to other stuff such as what other companies to use as carpenters, plumbers, and other utility guys is invaluable!

Not to mention, I searched for two days before setting with Nesur. Other guy wanted to rip off my entire wall for a small spot of leakage. Nesur thought that was obviously adding more bills for them. Another wanted to rip off my insurance. Nesur also knew that was a rip off. I tell you, this guy knows all the tricks that others bestow to consumers who are in dire stress. That is why I trust him, that is why I choose their company.

Here is my advice, is you need restoration and any kind of water damage call him! Tell him that this review has made you connect to him! I would put my google reviewer reputation in line with this review. I stand firm that they are the best on what they do.

Final thoughts, do not hesitate on calling them for any problem. Ask for Nesur, he usually answers his phone call. Leave a voicemail. Call him first before you even think about calling the other guys. I just saved you headaches and ALOT of money by recommending this guys!

P.S. I fairly make reviews now because of time constraints and ofcourse since its saturated now, but I want to make sure they get the rating they deserve. So here a review from a former four year elite.

Stay safe.

This company has taken excellent care of my home and our rental properties. The dogs who lived with our last tenants ruined the carpet. Urine everywhere and even a few spots where they had clearly dug or chewed holes in the carpet. Dave came over with a blacklight and urine treated the entire house at night. His crew was then there for several hours the next day. The carpet looked and smelled new again. Thanks.

Great service the reps explained the process in away I could understand and have kept myself and insurance up to date daily. They have always been to my house on time  when they said they would be here. I would recommend Patterson to everyone.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

Had some needs for quick drywall repairs. Was worried about them matching existing texture, but the crew did a fantastic job. Once painted, can't even tell there was a 2' hole in my ceiling.

I also had them do some tile work on our custom built entertainment center and it turned out incredible. 100% recommend.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

Our insurance recommended Pristine after an upstairs flood. We needed a ton of work. The leak went through the sub floor into the kitchen below. We needed everything fixed down to the floor.

We got in contact with Pristine last December. Since we knew we had to replace everything, we took it as a good time to upgrade. At our first meeting I was overly ambitious. Going into other rooms, relocating plumbing, knocking down walls etc. Chad seemed on board and there was good communication back and forth.

Fast forward a couple weeks. We are supposed to started the renovation. EVERYTHING we discussed is out the window. They are just there to put everything how it was. The weeks of waiting were wasted. I communicate AGAIN the kind of upgrades we were hoping for.

The old tub was fiber glass one piece, that's what they wanted to put back in. We did want that. We wanted a big soaker tub, a specific tile for the shower, new floor tile, new baseboards, fresh new paint, new toilet a new vanity, new medicine cabinets. Literally a whole new bathroom.

After communicating this for the second time we picked out our shower tile, and that's pretty much it. The tub was selected for us as was the floor tile based on our wants.

Tub gets installed after plumbing gets moved over with no issues ( so we thought). Next is tile, floor tile is fine despite no final day from us, the shower tile goes up, and it looks gorgeous! The tile guys nailed it out of the park. Which makes sense since they were contracted out.

At the point we have a tub installed, tile is laid and everything looks great. We wait about a week with no communication from Pristine. I let them know I'm going to have someone else install the shower trim. We get that installed, after months of no shower ( it's April at this point, I have a contact from Pristine saying it would be complete by February) we are finally have a shower and a tub. My wife is water and takes a bath in her new soaker. When we come downstairs the SAME LEAK that caused all the problems is back! It ruined once again the ceiling in the kitchen. The water and drywall leaked all over our newly installed cafe stove. I let chad know right away and he did come out on a Sunday to help take care of it. Turns out the plumber did not install the overflow part correctly causing the second flood.

That's resolved. Now I'm expecting the new baseboards we discussed. NOPE! Not only did I not get them, Chad got mad at the tile guys for even removing them. I could not imagine a professional tile job getting done without removing the baseboards. None the less, they reinstall the old baseboards, which needed to be replaced anyway.

The toilet, when working on the plumbing a part to the toilet was broken and needed to be replaced. Great! We wanted a new toilet anyway. The toilet gets removed, so I go buy a new one. I inform Chad we have a new one ready to replace the old one. He tells me that's not what we agreed on, and will cause him more work. They do install it with no issues.

That's where we correctly stand. No vanity, no new medicine cabinet, really just a fraction of the things we wanted. The bills start rolling in, things that I question. Also needles work that didn't need done we got charged for. For example: new drywall where the fiberglass shower was, that needed done. Painting and texturing the drywall that's to be covered with shower tile, that did not need to be done.

I talked to one of the painters. I asked if they were painting the walls? Baseboards etc. Nope just this 3 ft section where the old shower was. That summed up our experience with Pristine.

It is June as I right this. More than 6 months and we still do not have a bathroom. Do not use Pristine if you're looking for an upgrade. They will just replace, and put it back how it was

We had a middle of the night nightmare in March of 2020 and I'm so thankful we used Summit to help us rebuild after a flood. Steve Kerns was so wonderful to work with and responsive. All the work was completed in a timely manner and using the ever evolving guidance at the time. I happen to be chronically ill and they always took great precautions to keep us safe. Their team was realistic about the time frame it would take to remodel from the water damage that took out both bathrooms and two of our bedrooms. I was so happy with the finished product. It was our house but better after Summit was done. They were very helpful in a terrible situation and saved us money in comparison to other quotes. I'm so glad we were able to get Steve and Summit on the job.

Many of the customers who chose Resolution Fire and Flood had a pleasant experience with them. That's good; it shows they have potential and can provide top notch service to people who experience a loss due to fire or flood. My personal experience did not go as well. The condition my belongings were returned to me was disheartening and made the whole experience very stressful. There was much damage done to my property and some itemswent missing.

The  Resolution Fire and Flood's  way of remedying the matter was to say to me just name your price and I'll cut you a check. How cavalier of them! From a consumer's perspective, how tasteless to suggest my personalbelongings (some of them, of sentimental value were reduced to mere dollars, problem solved ! Chris, the owner of the business,e-mailed me a personal apology including an invitation to forge on with my  smear campaign (a reference to my telling him my plans to Yelp my experience with his company. I found that highly insulting! Until his employees receive further training my review of  Resolution Fire and Flood are as follows:

I do not recommend using them!
I did not appreciate how my belongings were handled  while in their care.
Do not tell a customer I'll cut you a check for damaged belongings as if they have no value to the owner.
Belongings NOT returned to the owner are STOLEN (even if items are not expensive).

Are before and after photos of my personal belongings !

I would not recommend this company to anyone. We just received a mechanic's lien notice from them that was dated 2 days after notification had been sent from our insurance company that the bill had been paid in full. Total schiesters! Stay away. I would give zero stars if that was an option

Go To Services killed it for us!! They completely rehabilitated our office suite after a serious flood. No job or ask was too small for them to do or too big for them to handle. We were back in our office and helping clients Live Richer Lives within a few days. Highly recommend!

I just read the review from Barbara F and must say their business practices haven't changed. I recently had an underground pipe leak that caused major flooring damage. At the recommendation of my plumber, I was contacted by Restoration 1. They were quick to assure me they would take care of everything. WATCH THEM! They were about to tear out a closet door and its track. I stopped them before they could damage it, but their response was Don't worry about it, the insurance company will buy you a new one. Additionally they tested an area of the floor that was approximately 30 feet away from the damaged area and found it too was damaged by water recommending removal. There was at least 15 feet of dry floor between this new area and the damaged area and there were no water lines within 25 feet of this new area. The new area was all tile and would have meant a significant amount of money for them had I let them remove it. The water leak was from the hot water supply line to the kitchen (potable water). Their bill was littered with charges for PPE and special handling charges due to removal of potentially contaminated materials. In the state of Arizona dust control at construction sites is maintained by spraying the ground with potable water. If PPE and special handling of removed material was required, why was the area not posted with these requirements and why was I not informed of the potential risk of being in the area while they worked? Restoration1 says they bill based on guidance of the same standard my insurance company uses. However their interpretation of this standard allows them to charge more. I have no idea how much my plumber was paid for referring them to me, but I believe it was significant. Another item of note is that I thought I was dealing with a local company, however their adjusters, auditors and billing departments are all in Oregon. Having gone through this, my biggest learning was after the immediate hazard has been controlled/ contained (ie leak stopped) start with your insurance company and do not use Restoration1.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

A-Z Prestigious Plumbing was sent out to replace a gas water heater in a ventilated outdoor closet. The plumber insisted that we needed to bring the area up to code - code for an indoor water heater. The additional cost would have been $1063 ($250 18 pedal stool, $195 drip pan & drain, $120 T&P Relief Valve,$125 Ball Valve, $160 Plume Mod, $90 Gas Drip Line,$68 Supply Lines, $55 Disposal). The excess charges that A-Z Prestigious Plumbing quoted were more than the total bids we received from two other licensed plumbing contractors in the area. It appears that A-Z Prestigious Plumbing uses warranty work to defraud naive customers. I have no qualms with paying to bringing something up to code when it is needed, but this had nothing to do with code; it was pure dishonesty.

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