Best Damage Restorations in Phoenix, AZ

Recently, someone we respect recommended Chris Butas and his team at Servpro of Phoenix. We're happy to say he not only understood the complicated nature of our home damage, but he was also able to help us navigate working with our insurance company. Although our home sold prior to commencing work with Chris, we are appreciative of his team's careful and professional analysis and they will be our go-to remediation company if, god forbid, we have another home disaster!

In every industry, there is one company that shines as a leader in innovation, dedication,  ethics and customer care.  Based on my experience in working with Van, John and the crew at Disaster Services, I can truthfully say that they are the shining star of the disaster recovery industry.  

One week prior to putting my house for sale, I had a leak behind the refrigerator which caused damage to my property as well as the condominium below me.   I reached out to a number of companies and they all had minimum charges exceeding thousands of dollars (exorbitant) and they all wanted to charge me just to come on site to provide me an estimate.   As I was paying for the repairs out of pocket, I did not have a significant budget and I wanted a fair and honest estimate.

I spoke to Van on a Sunday and he offered to dispatch his crew on site immediately.  He was accompanied by one of his lead technicians, John. They both impressed me with their knowledge and willingness to do everything within their power to resolve the issues in a timely manner.
As an aside, John is a super-star tech and holds 60+ industry certifications.

The crew did phenomenal work and was very meticulous. They went the 'extra mile' and made several trips to my home to monitor the progress and add additional machinery, as required.

I can truthfully say that Disaster Services is the utmost professional organization and saved the day!

I would highly recommend them to anyone who is in need of this service.

A top notch company!!

Hi! hope you read my review first before calling other companies in fixing your water damage issues and leakages. Let me give you a summary of what you will be your experience:

1. Nesur consults you, works around your time
2. The most budget friendly youll ever get
3. His advice, take them. He his way around stuff.
4. Cleanliness is top notch.
5. Covid19 friendly. All has masks.
6. Did I say budget friendly?

Here is my full review:

In the midst of this pandemic, we suffered leakage in our bathroom twice. And twice, restore master was there to do their job. I cannot tell you how much the owner has helped us. First, he went with my schedule. I am a frontliner and I sleep in the day, they accommodated that. Secondly, we the guys that work for him were so neat that they cleaned after themselves. More importantly, Nasur put up with my questioning and inquiries throughout the process. For someone who deals with patients and family members that ask a lot of question, I knew Nasur did a great job in answering mine. Their pricing is very competitive and he works around your budget. I also appreciate that he comes to your house himself to assess the issue first then let his employees do the job later. This shows his dedication and committed with his own company. Furthermore, his advice in regards to other stuff such as what other companies to use as carpenters, plumbers, and other utility guys is invaluable!

Not to mention, I searched for two days before setting with Nesur. Other guy wanted to rip off my entire wall for a small spot of leakage. Nesur thought that was obviously adding more bills for them. Another wanted to rip off my insurance. Nesur also knew that was a rip off. I tell you, this guy knows all the tricks that others bestow to consumers who are in dire stress. That is why I trust him, that is why I choose their company.

Here is my advice, is you need restoration and any kind of water damage call him! Tell him that this review has made you connect to him! I would put my google reviewer reputation in line with this review. I stand firm that they are the best on what they do.

Final thoughts, do not hesitate on calling them for any problem. Ask for Nesur, he usually answers his phone call. Leave a voicemail. Call him first before you even think about calling the other guys. I just saved you headaches and ALOT of money by recommending this guys!

P.S. I fairly make reviews now because of time constraints and ofcourse since its saturated now, but I want to make sure they get the rating they deserve. So here a review from a former four year elite.

Stay safe.

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was amazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate.  They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP.  I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing.  They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

They are great to deal with, very friendly and do top notch work!  Highly recommend Turkey Renovations!!

All's well that ends well.

Updated review: I had a pipe bust in my bathroom that lead to water damage on my drywall and flooring in my bedroom. The plumbing company I used to fix it right away and I was referred to the restoration company Rocky Mountain restoration. They were only able to do some drying out of the water damage. They sent the referral over to Brighthome to tear the flooring out and replace it. I had originally given a lower review because it took so long. Apparently there was just a miscommunication and after a discussion with Brendan over at Brighthome they were able to get my situation fixed and repaired right away. Would 100% use them again.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

Our insurance recommended Pristine after an upstairs flood. We needed a ton of work. The leak went through the sub floor into the kitchen below. We needed everything fixed down to the floor.

We got in contact with Pristine last December. Since we knew we had to replace everything, we took it as a good time to upgrade. At our first meeting I was overly ambitious. Going into other rooms, relocating plumbing, knocking down walls etc. Chad seemed on board and there was good communication back and forth.

Fast forward a couple weeks. We are supposed to started the renovation. EVERYTHING we discussed is out the window. They are just there to put everything how it was. The weeks of waiting were wasted. I communicate AGAIN the kind of upgrades we were hoping for.

The old tub was fiber glass one piece, that's what they wanted to put back in. We did want that. We wanted a big soaker tub, a specific tile for the shower, new floor tile, new baseboards, fresh new paint, new toilet a new vanity, new medicine cabinets. Literally a whole new bathroom.

After communicating this for the second time we picked out our shower tile, and that's pretty much it. The tub was selected for us as was the floor tile based on our wants.

Tub gets installed after plumbing gets moved over with no issues ( so we thought). Next is tile, floor tile is fine despite no final day from us, the shower tile goes up, and it looks gorgeous! The tile guys nailed it out of the park. Which makes sense since they were contracted out.

At the point we have a tub installed, tile is laid and everything looks great. We wait about a week with no communication from Pristine. I let them know I'm going to have someone else install the shower trim. We get that installed, after months of no shower ( it's April at this point, I have a contact from Pristine saying it would be complete by February) we are finally have a shower and a tub. My wife is water and takes a bath in her new soaker. When we come downstairs the SAME LEAK that caused all the problems is back! It ruined once again the ceiling in the kitchen. The water and drywall leaked all over our newly installed cafe stove. I let chad know right away and he did come out on a Sunday to help take care of it. Turns out the plumber did not install the overflow part correctly causing the second flood.

That's resolved. Now I'm expecting the new baseboards we discussed. NOPE! Not only did I not get them, Chad got mad at the tile guys for even removing them. I could not imagine a professional tile job getting done without removing the baseboards. None the less, they reinstall the old baseboards, which needed to be replaced anyway.

The toilet, when working on the plumbing a part to the toilet was broken and needed to be replaced. Great! We wanted a new toilet anyway. The toilet gets removed, so I go buy a new one. I inform Chad we have a new one ready to replace the old one. He tells me that's not what we agreed on, and will cause him more work. They do install it with no issues.

That's where we correctly stand. No vanity, no new medicine cabinet, really just a fraction of the things we wanted. The bills start rolling in, things that I question. Also needles work that didn't need done we got charged for. For example: new drywall where the fiberglass shower was, that needed done. Painting and texturing the drywall that's to be covered with shower tile, that did not need to be done.

I talked to one of the painters. I asked if they were painting the walls? Baseboards etc. Nope just this 3 ft section where the old shower was. That summed up our experience with Pristine.

It is June as I right this. More than 6 months and we still do not have a bathroom. Do not use Pristine if you're looking for an upgrade. They will just replace, and put it back how it was

Summit was one of a couple restoration companies referred to me by my insurance agent. After an initial snafu, I was given a new Foreman. John was wonderful with keeping everything on track with the repairs, kept me apprised of changes and 'issues.' The work was done very well and the sub contractors were professional and timely, which was much appreciated.
Office staff is wonderful as well. Heather in billing was communicative, friendly, and understanding. All in all, I would highly recommend Summit for any and all home repairs or restorations. I am so happy with the work they completed and with the friendliness and understanding of the office staff. Thank you!

I had a microwave fire and was referred to this company by my insurance company. I had a great experience. Chris explained the entire process and gave me excellent advice about my claim. From start to finish, Chris was my advocate. I really appreciated that Chris answered his phone,personally, whenever I had questions. His crew quickly and thoroughly cleaned and prepared my kitchen for the work that needed to be done. I would recommend this company to anyone.

My mom's home was in need of remediation services.  From the first phone call to DryLux, the parent company, to my experience with Enviro Clean and now the rebuild team at HyperBuilt, they have been completely professional, immediate communication, great follow-up, etc!  For a very stressful situation, this company has done an excellent job in taking care of everything!  I would 100% recommend them to anyone needing this type of service!

We have worked for go to services. We did a job 3 weeks ago and still haven't been paid for the work we did. They dont pay when job is completed there excuse is we  are a big company and it has to be processed. We have drove all the way from Queen Creek when we were told the check would be there and all 3 times it wasn't there. I paid my employees out of my pocket. So the job we did I paid for it. I hope this review is read before anyone decides to hire this company.

We had a nasty pipe break in our home that did a tremendous amount of damage. Thankfully, Restoration 1 came and took care of the water, and removed all of the wet materials. They arrived within 30 minutes of the pipe break, and started working. I was amazed at how much damage the water caused in such a short amount of time. Their crew worked through the night and stabilized my home. I am extremely grateful for their help and would recommend them to anyone that has water damage.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

Well well well! I would stay away from this company! I could YouTube repairs and more than likely fix more than this individual. I own a property in El Mirage and there is a pretty big leak issue going on. This low rate ^*^&%^ that I would not even call a company was sent out by my home warranty as the other two reviewers stated. The technician that phoned me was John. He called me telling me that there is a leak in my master bath vanity area and the vanity needed to be pulled and the wall opened because his little moisture tool told him that is where the water is. John, now really? Be thankful I am currently out of state as I would have ripped you from one end of your smart mouth to the other end embarrassing you with the ignorant incompetence you displayed. When he told me of his mindless so called assessment I told him very clearly that I am out of state and that my ex-husband is handling the situation for me. I ask to give him Shawn's number and would he call him and explain his expert analysis since Shawn is local and has had a visual of the damage especially of my less than 6 months old wood floor that is warped and buckled. John told me to have Shawn call him. OK no problem and I called my ex-husband immediately. Shawn tried for three days to get this individual on the phone and not once was his call returned. I called on the 5th day and John answered his phone. I had to go through a few things to even get him to recall who I was. Poor guy gets 5 to 6 calls a day. Shawn went to the house and pulled the vanity and opened the wall and was ...... where is this leak? John told me on the phone that he told me I was to call his office to schedule him to come back. Ummmm no John, that did not take place at all. Why on earth would you tell me to call the office to schedule when I had asked you to speak to Shawn and explain the expert analysis to him? John, we shouldn't make up stories and I'll take a risk and walk that limb assuming that he probably still didn't recall who I was. So now I have a vanity ripped out and a wall open and this person had no idea what he was talking about. John gave me an incorrect office number, one digit off so when I called him back that the phone does not connect....he kept telling me to leave a msg. By the fourth time telling him there is no way to leave a msg I was screaming. Oh my let's not holler at poor John. He hangs up and then shortly calls me back and leaves a msg stating that he called his office and they have not received a call from me. How many times am I to repeat.....? There was no voicemail to leave a darn msg on! Then his boss.... yes good 'ol Derrick called me. I was mad! I started the conversation by saying I am mad, very MAD. Derrick apparently doesn't hear well either is the impression I got. Derrick's feelings got hurt and he hung up and guess what? Amazingly my ex-husband, Shawn receives a phone call. Well now how did they all of a sudden have his phone number? Mysterious I know. Derrick calls Shawn to tell on me as if I am in second grade. Shawn listened and agreed yes, that's her....she's mad.  Mind you when John originally went to my property with people living in the home.... not one fan, NOTHING to deal with the moisture and water therefore I guess woohoo on the wood floor being so wet, resulting in further flooring damage. Derrick might want to consider having a come to Jesus with himself and his arrogant attitude that he does not KNOW who is on the other end of the phone line because I will follow through. Call Shawn and verify that too. My homeowner's ins. adjuster arrived this morning, 12.16.2016. He called Shawn right away and said to get rid of whoever this company is and they are bringing in the professionals. Guess what???? They have actual equipment to deal with water and moisture issues. The leak was found and is being handled by real workers. They were in constant communication with me and more so with Shawn when I let them know he is handling the issue as my representative. Shawn was able to tell them how he wanted an item routed and so forth and they worked together great today. My insurance company (well-known name company) is very aware of what John did not do and the damage he let continue. Therefore, we are going to get to know each other a tad bit more.  I too have had my warranty company for right at 7 years now..... Never have I had such displeasure dealing with the likes of A to Z incompetence.

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