Best Damage Restorations in Phoenix, AZ

Friendly staff, eager to help, and know what they are doing when it comes to water damage.

Van and Damian came to check out the inside of my house from roof leak.
They were professional, courteous and did not try to up-sell me on services I did not need.
I would highly recommend

Ugggh...hot water heater burst flooding several rooms.  I figured no worries, will get the water heater replaced, dry vac the water and pick up some fans at Home Depot to dry everything.  WRONG!!!!

A friend convinced me to contact this company to at least check it out so I called and am soooo grateful I did.  The nicest most helpful man named Nasur came out same day. He used equipment that could see and detect water/ mold behind the walls (would never have believed it unless I saw it myself) to make sure all was dry and prevent the dreadful MOLD from forming.

The health and safety of my pets and family are #1 and I'm thankful I realized water cleanup needs to be done professionally. THANK YOU RestoreMaster!!!

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was amazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate.  They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP.  I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing.  They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

We had some old planter bowls and columns that needed to be removed from our front yard. We got several bids from different contractors. Andy by far is the most efficient and courteous. After surveying the columns, he gave us 2 bids based on the scope of the project and possible unexpected structural issues. His pricing was competitive and transparent so we felt comfortable with proceeding. His crew arrived and got work right away. They are tidy and efficient. You can't even tell there were columns sitting there previously.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

After a long day our family was relaxing, getting ready for bed and my son was about to take a shower. He let us know that the water randomly shit off after he turned it on which definitely shouldn't be happening so my husband went to check another faucet and then put to the water heater in the garage. Real quick it was evident that a pipe or something burst and water was coming out of the wall near the water heater....seconds after that more water gushing through my pantry (other side of my water heater wall) . The water quickly made it past part of my kitchen near my dining area. We were able to shut everything off very quick, but not without obvious damage already. We had to use every towel we owned, but were able to get the water we could see cleaned up. I called and started a claim with my homeowners insurance. We were recommended Pristine Restoration as well as a few others, but we were so impressed with the service and quick response by Pristine that we knew we made the right call. Every one we came in contact with from start to finish was amazing. Sometimes even staying late to make sure they found all the water damaged areas. They cleaned up every mess they made and tried to make the noise of the vans as un annoying as possible. (Still sucked, but bearable.) The communication between Pristine, insurance and I was great and I never felt out of the loop or frustrated. Our home looks like nothing ever happened and I'm grateful for that.

We were referred to this company by our insurance company. At first they seemed great. They came quickly, did nice work. However we have now been receiving non stop harassment calls bc they want us to complete a survey. I'd be happy to do so if like anyone else they sent an email. But no we are getting 5-6 calls a day and when we answer they don't say anything. We then called the office directly and asked them to stop with the calls and the person who answers the phone gave us attitude and was cutting us off as we are trying to speak. It's too bad bc I was planning on giving you great reviews but since you have proven you have the worst customer service you get the terrible review.

This is an update...after receiving a call it turns out that there is a third party that was calling regarding a survey. Something set up through my ins company. Summit didn't know about this. This does not excuse the way we were talked to when we were calling to figure out why we're getting the harassing phone calls. It's only safe to assume when we are asking to review a company that it's that company asking for a review. However that treatment we got when only trying to stop the calls is why I'm taking away one star.

This is an amazing company. Chris came out a few hours after I called to book an appointment. He thoroughly examined my bathroom where I suspected mold. He is extremely professional, honest and knowledgeable and even though I only had a tab bit of mold in my sink which didn't warrant further testing, he spent the time explaining mold, the testing process, and when to worry to me. I really appreciate his honest approach and highly recommend resolution fire and flood.

Great company! With all of the recent rain, my house flooded and we were devastated. Enviro Clean came out right away and worked in a quick and efficient manner. They even took care of dealing with my insurance adjuster to make sure the bill was paid in a timely manner. Will definitely be referring my friends!

Had the unfortunate displeasure of using Go To Services.
Communication to you as a customer is terrible. Even after repeatedly asking for communication, long lengths of time went with no response just for me to reach out again. Communication within the company is also very poor. Empathy and assurance are no where to be found.
Some contractors will be sent out by GoToServices that they contract with, the work is not actually always done by them, just so you are aware when possibly planning some type of repair. Don't always believe them when they say we are sending out one of our best people yet a company truck will pull up for a different business. Can be very... snake in the grass with wording and approach. Listen carefully.
VIDEO RECORD ALL REPAIRS AND COMMUNICATIONS WITHIN YOUR HOME. I unfortunately did not. People will say that communication never happened, items will be broken and you need to supply proof of them damaging items. Yes, some things were owned up to and taken care of but others are ignored.
Project was not completed. Left over work to be completed. Left over trash after EVERY visit. Promises to clean after repairs, that never happens.
Took a repair that should have been done within a couple weeks and have now gone 5 months with no resolution. Contractors sent out continue to damage items or other parts of the home unrelated. Company now stating that no resolution is available and they are ending communication based on actions.
If I ever have a choice to go elsewhere, it's high on my consideration list considering my most recent experience.

We had a nasty pipe break in our home that did a tremendous amount of damage. Thankfully, Restoration 1 came and took care of the water, and removed all of the wet materials. They arrived within 30 minutes of the pipe break, and started working. I was amazed at how much damage the water caused in such a short amount of time. Their crew worked through the night and stabilized my home. I am extremely grateful for their help and would recommend them to anyone that has water damage.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

I feel sorry for anyone who ever has to deal with these guys.   Derrick, the owner as mentioned in another review, is a complete ***!  I called to inquire as to the whereabouts of the contractor.  He gave some lame excuse as to meetings and getting gas.  I reminded him that he gave us a particular window and that we were supposed to be the first on the list that morning so it did not make sense.  He proceeds to say:  Sweetheart, I'm trying to run a business...  I said, if you are trying to run a professional business then you should refrain from calling your customers sweetheart  Instead of taking the critique, he hung up on me and threatened to cancel the appointment.  

Oh, and in addition to that, this is the 2nd time they have been out here for the same occurrence.  They didn't do it right the first time.

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