Best Damage Restorations in Phoenix, AZ

Servpro Phoenix saved us a few weeks ago. We had a busted pipe in the kitchen, and it flooded all throughout the kitchen and living room. Servpro was there promptly, set up fans, tore up the carpet, and took very good care of us. I highly recommend them.

I highly recommend Disaster Services and their owner Van Smith.  From our first meeting I was impressed with his prompt and professional service.  But as we delved into our Black Mold issue, my wife and I were beyond grateful that Van was there for us!  Van's knowledge is extremely evident when he talks and works.  Going the extra mile when he really didn't have to, made us feel like he was not just a contractor but a friend as well.  Our house was back to normal in a very short time frame after Van got involved.  Again, My wife and I completely recommend Van Smith and Disaster Services.  So if you want security that it will be done right in a timely and professional manner, call Disaster Services  now and Van will get a smile back in your life :).  -
Jonathan Manning
(San Tan Valley, AZ)

I won't bore you with details of storm water than entered my bottom level condo on two sides.  I needed help, and I needed it FAST!  Nasur and his crew are amazing!!!  They explained exactly what needed to be done and exactly how much it would cost.  Restoration work is not inexpensive; it never is.  Quality work and attention to detail in the restoration process, on the other hand, are dependent upon whom you hire.  I was extremely impressed and satisfied with the work that was completed by Restore Master at my condo.  They were at the condo within an hour of my call, and they got to work within minutes of arriving.  After having removed the soaking wet insulation from the walls, they returned multiple times over the next several days to check on the progress of the commercial drying fans and dehumidifier.  They were extremely professional during the entire process, and they spent a lot of time cleaning up after they finished.  Both the tenant and I were very impressed.  It is often the small companies that have the best attention to detail and a solid work ethic.  Restore Master definitely earned this five-star review.

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

Great service the reps explained the process in away I could understand and have kept myself and insurance up to date daily. They have always been to my house on time  when they said they would be here. I would recommend Patterson to everyone.

Sharon Godwin is remarkably professional and an absolute pleasure to work with. As an Indoor Air Quality duct cleaning company we have worked with her for years and had nothing but the best of experiences.

They are great to deal with, very friendly and do top notch work!  Highly recommend Turkey Renovations!!

All's well that ends well.

Updated review: I had a pipe bust in my bathroom that lead to water damage on my drywall and flooring in my bedroom. The plumbing company I used to fix it right away and I was referred to the restoration company Rocky Mountain restoration. They were only able to do some drying out of the water damage. They sent the referral over to Brighthome to tear the flooring out and replace it. I had originally given a lower review because it took so long. Apparently there was just a miscommunication and after a discussion with Brendan over at Brighthome they were able to get my situation fixed and repaired right away. Would 100% use them again.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

My attic caught on fire because of my neighbors House catching on fire and spreading to mine. I personally did not call the company the fire department did I wish I would've gotten a heads up on what I was going to get charged for there crevices. To board up my bathroom window and get what looks like a $10 dollar Padlock placed on my front door and my back gate bolted they charged me $800+ which i could have done myself. Another thing if you tell them you dont have insurance they will not respond to you or try to offer you services. I tried calling them two get an estimate on how much my home repairs would cost and they never called me back with a response.  Seems like a greedy company to me.

They were able to save me in crunch time. Definitely a company I would recommend to my friends and family. Very friendly staff and always on time.

Resolution Fire and Flood is an amazing company!  We needed immediate help after discovering black mold growing in our refrigerator after being in storage for 2 months.  Chris at Resolution promptly assessed my needs and sent a technician out the same day! Alberto, the technician, thoroughly cleaned the entire refrigerator, seals,etc...leaving no signs of black mold at all!  Even the foul odor was gone!  I was truly amazed, as I thought the refrigerator was not salvageable!  I highly recommend this company and was 100% satisfied with their service!  They truly went above and beyond for me today!

This company was a breeze to work with! It's never fun to have anything happen to your home, but i was very relieved to have these guys come out and take care of what needed to be done. The owner Tyler was very sweet and helpful as well. Will definitely recommend them to anyone i know!

Shady business practices! They take two months to get an estimate to the client and then blame everyone else. It took 30 days just to submit an original estimate which was never sent to me just the insurance. They lie and try and push you off by saying they are waiting on the insurance company to approve the claim, meanwhile they cashed the check from the insurance. Then they refuse service if you question their shady practices!
Hopefully these professionals can figure out how to send a check back to the insurance for work they failed to do!

Extortionists.

Wow, dealing with this place was an experience. Five years ago we lost our house to a fire--a total gut down to the wood beams and concrete. I hired a mitigation company and had a good experience (name begins with the letter S and they are pros). Everyone at that company was sensitive, patient and respectful. There were never any billing shenanigans. Unfortunately, when we recently sprung a leak in the roof ruining a patch of ceiling and one wall, I couldn't quickly remember the company name, and so went with the restoration place the plumber recommended. Mistake.

The techs who came out were polite and seemed careful. They cleaned up after themselves. At one point I had to stop them from attempting to pry up my unharmed, glued down hardwood floor. I couldn't understand why they would do that because the floor had been toweled dry and wasn't damaged.

Our insurance company caught the fact that R1 was attempting to double dip by first charging for drying and dehumidification of a wall that was obviously saturated with water trapped behind the paint, and then later returning to remove the same drywall. There were other assorted small padding charges that R1 records couldn't back up which they subsequently removed from the billing. Traveler's paid out $1464.70 for the drywall removal and haul away, disallowing the extra padding for previous drying time. Our rebuild contractor agreed the allowance was fair for the work they'd done.

I never received a detailed invoice, and the first contact I had with Restoration 1 was a threat to attach a lien on my property for the extra $800 Travelers had disallowed. I filed a complaint with the ROC for price gouging and for the damage done to my hardwood. Darrin agreed in writing to remove the disallowed charges in exchange for dropping the ROC complaint. Three days later he said he would only consider the invoice paid in full if I also agreed not to post anything negative on Yelp or Google. First they tried to scare me into paying them money they didn't earn by threatening a property lien, then tried to use the same threat to prevent me from warning off others with my experience.

The funny thing is, Traveler's paid in full the claims for the drywall and the paint and even the hardwood that Restoration 1 destroyed. They paid out the claims for our fire five years ago as long as we could back up any requests with proper documentation. Restoration 1 is the only company that has tried to pull a fast one.

If you are using them, watch them like a hawk, ask questions, and take detailed photos so that you have proof of what they did and didn't do after the fact.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

If I could give ZERO stars to this company I would. Im embarrassed to even click one star. This company was contracted through our home warranty and the technician who came out was absolutely terrible. We were WELL aware of our home warranty, what is covered, what is not, etc. So, when he told us he could not address our plumbing issue and still charged us a $75 service fee, we were beyond upset. We called another plumbing company right after he left and paid more money out of pocket and that plumber of the new company was amazing and fixed our issue same day- and laughed at the fact that the plumber from A to Z couldn't preform the simple fix we needed. I disputed our $75 service fee because of how UNHAPPY we were with this service and we got a phone call from this company threatening to place a lean on our home if we do not get rid of the dispute. This company is TERRIBLE. Keep our $75 fee. You clearly are hard up for income for your awful employees. Do NOT contact this company for services!!!!

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