Best Damage Restorations in Phoenix, AZ

I had complained on Yelp about Servpro leaving my sister high and dry as far as completing the job, but after a couple of phone calls, Servpro stood behind their word and put everything back in its place.
I also thought they went overboard on the repairs and the wet vacs, but after talking to the insurance adjuster, I was told Servpro will go above and beyond to replace items that could be remotely damaged.
Some companies try to stick it to the insurance companies, but Servpro is not one of them, so I jumped ahead of myself.

I would use Servpro-Phoenix again without hesitation.
Good job guys,

I am a store manager of Steak and Stone of gilbert and I was helping Johnny one of the guys from disaster when he pointed out a leak in my bathroom. He asked if he could check it out and before I knew it i had John in my restaurant diagnosing the problem. These 2 are an amazing asset to this company and provided stellar customer service in every way. After talking with them I definitely want to use this company for any restoration issues I may have. Will be recommending them to many different businesses that we are in contact with for more jobs! Thank you so much gentleman!

I won't bore you with details of storm water than entered my bottom level condo on two sides.  I needed help, and I needed it FAST!  Nasur and his crew are amazing!!!  They explained exactly what needed to be done and exactly how much it would cost.  Restoration work is not inexpensive; it never is.  Quality work and attention to detail in the restoration process, on the other hand, are dependent upon whom you hire.  I was extremely impressed and satisfied with the work that was completed by Restore Master at my condo.  They were at the condo within an hour of my call, and they got to work within minutes of arriving.  After having removed the soaking wet insulation from the walls, they returned multiple times over the next several days to check on the progress of the commercial drying fans and dehumidifier.  They were extremely professional during the entire process, and they spent a lot of time cleaning up after they finished.  Both the tenant and I were very impressed.  It is often the small companies that have the best attention to detail and a solid work ethic.  Restore Master definitely earned this five-star review.

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was amazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate.  They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP.  I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing.  They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

All's well that ends well.

Updated review: I had a pipe bust in my bathroom that lead to water damage on my drywall and flooring in my bedroom. The plumbing company I used to fix it right away and I was referred to the restoration company Rocky Mountain restoration. They were only able to do some drying out of the water damage. They sent the referral over to Brighthome to tear the flooring out and replace it. I had originally given a lower review because it took so long. Apparently there was just a miscommunication and after a discussion with Brendan over at Brighthome they were able to get my situation fixed and repaired right away. Would 100% use them again.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

My insurance called them out for me this past Saturday (17-apr-21), and had them do an emergency service and board up my garage door and support structure, as someone had hit and run my house. They came out did the service in just a few short hours. They also cleaned up everything, and explained it all going forward.

We were referred to this company by our insurance company. At first they seemed great. They came quickly, did nice work. However we have now been receiving non stop harassment calls bc they want us to complete a survey. I'd be happy to do so if like anyone else they sent an email. But no we are getting 5-6 calls a day and when we answer they don't say anything. We then called the office directly and asked them to stop with the calls and the person who answers the phone gave us attitude and was cutting us off as we are trying to speak. It's too bad bc I was planning on giving you great reviews but since you have proven you have the worst customer service you get the terrible review.

This is an update...after receiving a call it turns out that there is a third party that was calling regarding a survey. Something set up through my ins company. Summit didn't know about this. This does not excuse the way we were talked to when we were calling to figure out why we're getting the harassing phone calls. It's only safe to assume when we are asking to review a company that it's that company asking for a review. However that treatment we got when only trying to stop the calls is why I'm taking away one star.

I've worked with Resolution Fire and Flood twice now. It is refreshing to work with services that come through for you from beginning to end. The owner, Chris, is such a professional, knowledgeable and all around friendly and great guy. He's extremely calm in emergencies and is available around the clock. He really makes things seamless.

His office staff is so courteous, polite and helpful. His crew is very hard-working and friendly.

I'd call Chris again in a heartbeat!

Great company! With all of the recent rain, my house flooded and we were devastated. Enviro Clean came out right away and worked in a quick and efficient manner. They even took care of dealing with my insurance adjuster to make sure the bill was paid in a timely manner. Will definitely be referring my friends!

Our upstairs bathroom flooded. We called Go To Services hoping to get things taken care of. The service was OK.  However, the business end was horrible! One of the dehumidifiers was broken.  I did have it replaced.  But the customer service was awful! I literally had to call the office several times to get a bill! I never received a quote fo reconstruction services at all. Nobody seemed to know which end was up! Very expensive for what little work was done.  I would never recommended them!

I just read the review from Barbara F and must say their business practices haven't changed. I recently had an underground pipe leak that caused major flooring damage. At the recommendation of my plumber, I was contacted by Restoration 1. They were quick to assure me they would take care of everything. WATCH THEM! They were about to tear out a closet door and its track. I stopped them before they could damage it, but their response was Don't worry about it, the insurance company will buy you a new one. Additionally they tested an area of the floor that was approximately 30 feet away from the damaged area and found it too was damaged by water recommending removal. There was at least 15 feet of dry floor between this new area and the damaged area and there were no water lines within 25 feet of this new area. The new area was all tile and would have meant a significant amount of money for them had I let them remove it. The water leak was from the hot water supply line to the kitchen (potable water). Their bill was littered with charges for PPE and special handling charges due to removal of potentially contaminated materials. In the state of Arizona dust control at construction sites is maintained by spraying the ground with potable water. If PPE and special handling of removed material was required, why was the area not posted with these requirements and why was I not informed of the potential risk of being in the area while they worked? Restoration1 says they bill based on guidance of the same standard my insurance company uses. However their interpretation of this standard allows them to charge more. I have no idea how much my plumber was paid for referring them to me, but I believe it was significant. Another item of note is that I thought I was dealing with a local company, however their adjusters, auditors and billing departments are all in Oregon. Having gone through this, my biggest learning was after the immediate hazard has been controlled/ contained (ie leak stopped) start with your insurance company and do not use Restoration1.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

If I could give (- )stars I would.  No customer service ethics AT ALL.  Owner is lacking in the business skills department. Service is terrible. Way overpriced and they try to sell you parts you don't know.

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php