Best Damage Restorations in Phoenix, AZ

Servpro was great! They responded quickly after my house flooded and were always available if I had any questions. They helped me pack all my things and then helped me unpack everything when my house was repaired. They are amazing and I would recommend them to anyone!

Van and Damian came to check out the inside of my house from roof leak.
They were professional, courteous and did not try to up-sell me on services I did not need.
I would highly recommend

Ugggh...hot water heater burst flooding several rooms.  I figured no worries, will get the water heater replaced, dry vac the water and pick up some fans at Home Depot to dry everything.  WRONG!!!!

A friend convinced me to contact this company to at least check it out so I called and am soooo grateful I did.  The nicest most helpful man named Nasur came out same day. He used equipment that could see and detect water/ mold behind the walls (would never have believed it unless I saw it myself) to make sure all was dry and prevent the dreadful MOLD from forming.

The health and safety of my pets and family are #1 and I'm thankful I realized water cleanup needs to be done professionally. THANK YOU RestoreMaster!!!

This company has taken excellent care of my home and our rental properties. The dogs who lived with our last tenants ruined the carpet. Urine everywhere and even a few spots where they had clearly dug or chewed holes in the carpet. Dave came over with a blacklight and urine treated the entire house at night. His crew was then there for several hours the next day. The carpet looked and smelled new again. Thanks.

Great service the reps explained the process in away I could understand and have kept myself and insurance up to date daily. They have always been to my house on time  when they said they would be here. I would recommend Patterson to everyone.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

They are great to deal with, very friendly and do top notch work!  Highly recommend Turkey Renovations!!

All's well that ends well.

Updated review: I had a pipe bust in my bathroom that lead to water damage on my drywall and flooring in my bedroom. The plumbing company I used to fix it right away and I was referred to the restoration company Rocky Mountain restoration. They were only able to do some drying out of the water damage. They sent the referral over to Brighthome to tear the flooring out and replace it. I had originally given a lower review because it took so long. Apparently there was just a miscommunication and after a discussion with Brendan over at Brighthome they were able to get my situation fixed and repaired right away. Would 100% use them again.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

Our insurance recommended Pristine after an upstairs flood. We needed a ton of work. The leak went through the sub floor into the kitchen below. We needed everything fixed down to the floor.

We got in contact with Pristine last December. Since we knew we had to replace everything, we took it as a good time to upgrade. At our first meeting I was overly ambitious. Going into other rooms, relocating plumbing, knocking down walls etc. Chad seemed on board and there was good communication back and forth.

Fast forward a couple weeks. We are supposed to started the renovation. EVERYTHING we discussed is out the window. They are just there to put everything how it was. The weeks of waiting were wasted. I communicate AGAIN the kind of upgrades we were hoping for.

The old tub was fiber glass one piece, that's what they wanted to put back in. We did want that. We wanted a big soaker tub, a specific tile for the shower, new floor tile, new baseboards, fresh new paint, new toilet a new vanity, new medicine cabinets. Literally a whole new bathroom.

After communicating this for the second time we picked out our shower tile, and that's pretty much it. The tub was selected for us as was the floor tile based on our wants.

Tub gets installed after plumbing gets moved over with no issues ( so we thought). Next is tile, floor tile is fine despite no final day from us, the shower tile goes up, and it looks gorgeous! The tile guys nailed it out of the park. Which makes sense since they were contracted out.

At the point we have a tub installed, tile is laid and everything looks great. We wait about a week with no communication from Pristine. I let them know I'm going to have someone else install the shower trim. We get that installed, after months of no shower ( it's April at this point, I have a contact from Pristine saying it would be complete by February) we are finally have a shower and a tub. My wife is water and takes a bath in her new soaker. When we come downstairs the SAME LEAK that caused all the problems is back! It ruined once again the ceiling in the kitchen. The water and drywall leaked all over our newly installed cafe stove. I let chad know right away and he did come out on a Sunday to help take care of it. Turns out the plumber did not install the overflow part correctly causing the second flood.

That's resolved. Now I'm expecting the new baseboards we discussed. NOPE! Not only did I not get them, Chad got mad at the tile guys for even removing them. I could not imagine a professional tile job getting done without removing the baseboards. None the less, they reinstall the old baseboards, which needed to be replaced anyway.

The toilet, when working on the plumbing a part to the toilet was broken and needed to be replaced. Great! We wanted a new toilet anyway. The toilet gets removed, so I go buy a new one. I inform Chad we have a new one ready to replace the old one. He tells me that's not what we agreed on, and will cause him more work. They do install it with no issues.

That's where we correctly stand. No vanity, no new medicine cabinet, really just a fraction of the things we wanted. The bills start rolling in, things that I question. Also needles work that didn't need done we got charged for. For example: new drywall where the fiberglass shower was, that needed done. Painting and texturing the drywall that's to be covered with shower tile, that did not need to be done.

I talked to one of the painters. I asked if they were painting the walls? Baseboards etc. Nope just this 3 ft section where the old shower was. That summed up our experience with Pristine.

It is June as I right this. More than 6 months and we still do not have a bathroom. Do not use Pristine if you're looking for an upgrade. They will just replace, and put it back how it was

I called them the night before Thanksgiving with a water leak in my garage.  They responded promptly and took immediate action to stop the leak.  So far, so good.  However, they then took over 6 weeks to repair the damage.  Because it took so long, I had another leak in the interim.  They wouldn't do anything regarding the 2nd leak until I paid in advance.  Their bills were very high and the overall service was very mediocre.

Many of the customers who chose Resolution Fire and Flood had a pleasant experience with them. That's good; it shows they have potential and can provide top notch service to people who experience a loss due to fire or flood. My personal experience did not go as well. The condition my belongings were returned to me was disheartening and made the whole experience very stressful. There was much damage done to my property and some itemswent missing.

The  Resolution Fire and Flood's  way of remedying the matter was to say to me just name your price and I'll cut you a check. How cavalier of them! From a consumer's perspective, how tasteless to suggest my personalbelongings (some of them, of sentimental value were reduced to mere dollars, problem solved ! Chris, the owner of the business,e-mailed me a personal apology including an invitation to forge on with my  smear campaign (a reference to my telling him my plans to Yelp my experience with his company. I found that highly insulting! Until his employees receive further training my review of  Resolution Fire and Flood are as follows:

I do not recommend using them!
I did not appreciate how my belongings were handled  while in their care.
Do not tell a customer I'll cut you a check for damaged belongings as if they have no value to the owner.
Belongings NOT returned to the owner are STOLEN (even if items are not expensive).

Are before and after photos of my personal belongings !

Incredible company. First time home owner and had a hot water leak through the house. Their employee Tyler took great care of us, was informative and made sure everything with insurance went smoothly. Even gave us a very large discount on my out of pocket portion. The team that did the work was great too, professional. They even delayed payment until I had received the funds from my insurance so I didn't have to front any cash. I will be recommending them to everyone I know, and will be back if I ever have any more damage to my house!

Did some drywall work. Used our garbage (and yard) to dispose of the trash. Left drywall in our side yard, front yard, all down our driveway and to the street-then stopped showing up for a week. I had to call THEM to ask what was going on 5 days later, they were aware no on was showing up but no one reached out to us because we were scrambling to find you a new contractor before we reached out. Communication and respect for my home would be great. A 2 day project had been 2 weeks and counting. Do your research everyone.

Extortionists.

Wow, dealing with this place was an experience. Five years ago we lost our house to a fire--a total gut down to the wood beams and concrete. I hired a mitigation company and had a good experience (name begins with the letter S and they are pros). Everyone at that company was sensitive, patient and respectful. There were never any billing shenanigans. Unfortunately, when we recently sprung a leak in the roof ruining a patch of ceiling and one wall, I couldn't quickly remember the company name, and so went with the restoration place the plumber recommended. Mistake.

The techs who came out were polite and seemed careful. They cleaned up after themselves. At one point I had to stop them from attempting to pry up my unharmed, glued down hardwood floor. I couldn't understand why they would do that because the floor had been toweled dry and wasn't damaged.

Our insurance company caught the fact that R1 was attempting to double dip by first charging for drying and dehumidification of a wall that was obviously saturated with water trapped behind the paint, and then later returning to remove the same drywall. There were other assorted small padding charges that R1 records couldn't back up which they subsequently removed from the billing. Traveler's paid out $1464.70 for the drywall removal and haul away, disallowing the extra padding for previous drying time. Our rebuild contractor agreed the allowance was fair for the work they'd done.

I never received a detailed invoice, and the first contact I had with Restoration 1 was a threat to attach a lien on my property for the extra $800 Travelers had disallowed. I filed a complaint with the ROC for price gouging and for the damage done to my hardwood. Darrin agreed in writing to remove the disallowed charges in exchange for dropping the ROC complaint. Three days later he said he would only consider the invoice paid in full if I also agreed not to post anything negative on Yelp or Google. First they tried to scare me into paying them money they didn't earn by threatening a property lien, then tried to use the same threat to prevent me from warning off others with my experience.

The funny thing is, Traveler's paid in full the claims for the drywall and the paint and even the hardwood that Restoration 1 destroyed. They paid out the claims for our fire five years ago as long as we could back up any requests with proper documentation. Restoration 1 is the only company that has tried to pull a fast one.

If you are using them, watch them like a hawk, ask questions, and take detailed photos so that you have proof of what they did and didn't do after the fact.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

American Home Shield dispatched A to Z Plumbing to repair a minor tub leak. The plumber was scheduled to arrive between 3pm and 5pm but showed up after 6pm. The plumber was courteous to both my husband and myself but later we found out he was deceptive. He went to look at the tub faucet and quickly determined that the cartridge was leaking. He mentioned to us that it was common because they just wear out over time (been here 14 years). He told us he was going out to his car to order the part and that someone else would be by the next day to install. He also casually mentioned the he would check our water pressure and invited to show my husband how to do it. Our reading was under 90. He mentioned that the water pressure fluctuates all day long.

The plumber disappeared for about 10 minutes and then came in holding a cell phone with AHS on the line stating they were denying the claim based on water pressure. When I spoke to AHS today, they said the plumber didn't mention anything about a worn out cartridge and diagnosed the issue of us having a water pressure of 95 (which was false data). AHS stated that the plumber was the one diagnosing the issue and did not provide any further data to get our claim approved. *How would anyone know what the water pressure was on Sunday when the leak occurred?

The plumber tried to get us to spend a ton of money for a part to control the water pressure. It seems like poor business practice to recommend denying a claim and try to extort more money out of the customer for something that isn't needed. In addition, the plumber provided false information to AHS which is unethical. This is a deceptive practice - the plumber was not truthful with AHS or us. He made it sound like it was a worn out cartridge only to provide false data to AHS. Our plumbing was not repaired because we were unwilling to fork over hundreds of dollars for something that should have been covered had the plumber been truthful.

We just had another plumber come out and showed us our water pressure was fine and fixed the tub faucet in minutes.  The cartridge was worn out from 14 years of living here - nothing to do with water pressure.  It's a shame that A to Z scams people.  I've recently read other reviews of a similar nature that show this company tries to make people pay hundreds of dollars for un-necessary repairs.  American Home Shield should not contract them out.

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