Best Damage Restorations in Phoenix, AZ

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone.  They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

UPDATE: May 8 - the drywall guy came by to check out the work that needs to be done. He asked me who did the work(removing the bottom 2 feet of drywall) and said that they did a great job.

Van absolutely went above and beyond in his care for our water damaged areas.  We appreciate his professionalism and attention to detail in mitigating our problem areas. He is hard working, dedicated, efficient, and very reasonable with his prices. I highly recommend him if you are in need of these type services.
Bob M.

Hi! hope you read my review first before calling other companies in fixing your water damage issues and leakages. Let me give you a summary of what you will be your experience:

1. Nesur consults you, works around your time
2. The most budget friendly youll ever get
3. His advice, take them. He his way around stuff.
4. Cleanliness is top notch.
5. Covid19 friendly. All has masks.
6. Did I say budget friendly?

Here is my full review:

In the midst of this pandemic, we suffered leakage in our bathroom twice. And twice, restore master was there to do their job. I cannot tell you how much the owner has helped us. First, he went with my schedule. I am a frontliner and I sleep in the day, they accommodated that. Secondly, we the guys that work for him were so neat that they cleaned after themselves. More importantly, Nasur put up with my questioning and inquiries throughout the process. For someone who deals with patients and family members that ask a lot of question, I knew Nasur did a great job in answering mine. Their pricing is very competitive and he works around your budget. I also appreciate that he comes to your house himself to assess the issue first then let his employees do the job later. This shows his dedication and committed with his own company. Furthermore, his advice in regards to other stuff such as what other companies to use as carpenters, plumbers, and other utility guys is invaluable!

Not to mention, I searched for two days before setting with Nesur. Other guy wanted to rip off my entire wall for a small spot of leakage. Nesur thought that was obviously adding more bills for them. Another wanted to rip off my insurance. Nesur also knew that was a rip off. I tell you, this guy knows all the tricks that others bestow to consumers who are in dire stress. That is why I trust him, that is why I choose their company.

Here is my advice, is you need restoration and any kind of water damage call him! Tell him that this review has made you connect to him! I would put my google reviewer reputation in line with this review. I stand firm that they are the best on what they do.

Final thoughts, do not hesitate on calling them for any problem. Ask for Nesur, he usually answers his phone call. Leave a voicemail. Call him first before you even think about calling the other guys. I just saved you headaches and ALOT of money by recommending this guys!

P.S. I fairly make reviews now because of time constraints and ofcourse since its saturated now, but I want to make sure they get the rating they deserve. So here a review from a former four year elite.

Stay safe.

This company has taken excellent care of my home and our rental properties. The dogs who lived with our last tenants ruined the carpet. Urine everywhere and even a few spots where they had clearly dug or chewed holes in the carpet. Dave came over with a blacklight and urine treated the entire house at night. His crew was then there for several hours the next day. The carpet looked and smelled new again. Thanks.

Great service the reps explained the process in away I could understand and have kept myself and insurance up to date daily. They have always been to my house on time  when they said they would be here. I would recommend Patterson to everyone.

Sharon Godwin is remarkably professional and an absolute pleasure to work with. As an Indoor Air Quality duct cleaning company we have worked with her for years and had nothing but the best of experiences.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

I thought of my water leak as a real nightmare, until I found Andy and his crew! They repaired, and restored my home back, if not better than before my damage. His crew arrived on time, job was completed on time, and the clean up was amazing. For a honest contractor , and quality work...this is your company!

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

Our insurance recommended Pristine after an upstairs flood. We needed a ton of work. The leak went through the sub floor into the kitchen below. We needed everything fixed down to the floor.

We got in contact with Pristine last December. Since we knew we had to replace everything, we took it as a good time to upgrade. At our first meeting I was overly ambitious. Going into other rooms, relocating plumbing, knocking down walls etc. Chad seemed on board and there was good communication back and forth.

Fast forward a couple weeks. We are supposed to started the renovation. EVERYTHING we discussed is out the window. They are just there to put everything how it was. The weeks of waiting were wasted. I communicate AGAIN the kind of upgrades we were hoping for.

The old tub was fiber glass one piece, that's what they wanted to put back in. We did want that. We wanted a big soaker tub, a specific tile for the shower, new floor tile, new baseboards, fresh new paint, new toilet a new vanity, new medicine cabinets. Literally a whole new bathroom.

After communicating this for the second time we picked out our shower tile, and that's pretty much it. The tub was selected for us as was the floor tile based on our wants.

Tub gets installed after plumbing gets moved over with no issues ( so we thought). Next is tile, floor tile is fine despite no final day from us, the shower tile goes up, and it looks gorgeous! The tile guys nailed it out of the park. Which makes sense since they were contracted out.

At the point we have a tub installed, tile is laid and everything looks great. We wait about a week with no communication from Pristine. I let them know I'm going to have someone else install the shower trim. We get that installed, after months of no shower ( it's April at this point, I have a contact from Pristine saying it would be complete by February) we are finally have a shower and a tub. My wife is water and takes a bath in her new soaker. When we come downstairs the SAME LEAK that caused all the problems is back! It ruined once again the ceiling in the kitchen. The water and drywall leaked all over our newly installed cafe stove. I let chad know right away and he did come out on a Sunday to help take care of it. Turns out the plumber did not install the overflow part correctly causing the second flood.

That's resolved. Now I'm expecting the new baseboards we discussed. NOPE! Not only did I not get them, Chad got mad at the tile guys for even removing them. I could not imagine a professional tile job getting done without removing the baseboards. None the less, they reinstall the old baseboards, which needed to be replaced anyway.

The toilet, when working on the plumbing a part to the toilet was broken and needed to be replaced. Great! We wanted a new toilet anyway. The toilet gets removed, so I go buy a new one. I inform Chad we have a new one ready to replace the old one. He tells me that's not what we agreed on, and will cause him more work. They do install it with no issues.

That's where we correctly stand. No vanity, no new medicine cabinet, really just a fraction of the things we wanted. The bills start rolling in, things that I question. Also needles work that didn't need done we got charged for. For example: new drywall where the fiberglass shower was, that needed done. Painting and texturing the drywall that's to be covered with shower tile, that did not need to be done.

I talked to one of the painters. I asked if they were painting the walls? Baseboards etc. Nope just this 3 ft section where the old shower was. That summed up our experience with Pristine.

It is June as I right this. More than 6 months and we still do not have a bathroom. Do not use Pristine if you're looking for an upgrade. They will just replace, and put it back how it was

I would give zero stars if I could. Very slow to perform work. Less than 3 years later, the work doesn't hold up. Heavy rains and leaks again. Very disappointed ! Also they have poor
Customer service . Slow to respond or answer questions regarding warranty.

If you need help resolving water damage or problems, Chris at Resolution Fire and Flood, will definitely be the man to call.  Very professional and knowledgeable.  He arrived on time and identified my problem with information that was very helpful.

My home recently flooded and i was referred to enviro-clean for the asbestos testing. They did such a great job. They were prompt at getting there quickly and making sure things were done right. The owner Tyler and Office manager Hailey were very helpful! I would highly recommend them!

I would avoid GoToServices like the plague.  They will take advantage of you in a crisis.  They refused to work with my insurance company to get paid for services.  And what they won't tell you before you sign on the doted line is that you will receive a substantial bill for services NOT covered by your insurance company.  And I'm not talking about the deductible.  I'm talking about services above and beyond.  AVOID them.  Find someone more honest to do business with that won't prey on you when you're having a water disaster.

Our lower floor flooded, and we had a huge mess on our hands. One of my contractor friends recommended Darrin to help us with the flood. I am so glad we called him.

His team came right over started working. They removed all of the wet flooring and wet walls. They have special tools to check for moisture and only take out the stuff that has to be removed.  

The process did not take long, and they put in fans and other equipment to dry out the areas. Darrin and his team kept us in the loop as to what was happening next, and when it was happening.

I highly recommend Darrin and his team!

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

Well well well! I would stay away from this company! I could YouTube repairs and more than likely fix more than this individual. I own a property in El Mirage and there is a pretty big leak issue going on. This low rate ^*^&%^ that I would not even call a company was sent out by my home warranty as the other two reviewers stated. The technician that phoned me was John. He called me telling me that there is a leak in my master bath vanity area and the vanity needed to be pulled and the wall opened because his little moisture tool told him that is where the water is. John, now really? Be thankful I am currently out of state as I would have ripped you from one end of your smart mouth to the other end embarrassing you with the ignorant incompetence you displayed. When he told me of his mindless so called assessment I told him very clearly that I am out of state and that my ex-husband is handling the situation for me. I ask to give him Shawn's number and would he call him and explain his expert analysis since Shawn is local and has had a visual of the damage especially of my less than 6 months old wood floor that is warped and buckled. John told me to have Shawn call him. OK no problem and I called my ex-husband immediately. Shawn tried for three days to get this individual on the phone and not once was his call returned. I called on the 5th day and John answered his phone. I had to go through a few things to even get him to recall who I was. Poor guy gets 5 to 6 calls a day. Shawn went to the house and pulled the vanity and opened the wall and was ...... where is this leak? John told me on the phone that he told me I was to call his office to schedule him to come back. Ummmm no John, that did not take place at all. Why on earth would you tell me to call the office to schedule when I had asked you to speak to Shawn and explain the expert analysis to him? John, we shouldn't make up stories and I'll take a risk and walk that limb assuming that he probably still didn't recall who I was. So now I have a vanity ripped out and a wall open and this person had no idea what he was talking about. John gave me an incorrect office number, one digit off so when I called him back that the phone does not connect....he kept telling me to leave a msg. By the fourth time telling him there is no way to leave a msg I was screaming. Oh my let's not holler at poor John. He hangs up and then shortly calls me back and leaves a msg stating that he called his office and they have not received a call from me. How many times am I to repeat.....? There was no voicemail to leave a darn msg on! Then his boss.... yes good 'ol Derrick called me. I was mad! I started the conversation by saying I am mad, very MAD. Derrick apparently doesn't hear well either is the impression I got. Derrick's feelings got hurt and he hung up and guess what? Amazingly my ex-husband, Shawn receives a phone call. Well now how did they all of a sudden have his phone number? Mysterious I know. Derrick calls Shawn to tell on me as if I am in second grade. Shawn listened and agreed yes, that's her....she's mad.  Mind you when John originally went to my property with people living in the home.... not one fan, NOTHING to deal with the moisture and water therefore I guess woohoo on the wood floor being so wet, resulting in further flooring damage. Derrick might want to consider having a come to Jesus with himself and his arrogant attitude that he does not KNOW who is on the other end of the phone line because I will follow through. Call Shawn and verify that too. My homeowner's ins. adjuster arrived this morning, 12.16.2016. He called Shawn right away and said to get rid of whoever this company is and they are bringing in the professionals. Guess what???? They have actual equipment to deal with water and moisture issues. The leak was found and is being handled by real workers. They were in constant communication with me and more so with Shawn when I let them know he is handling the issue as my representative. Shawn was able to tell them how he wanted an item routed and so forth and they worked together great today. My insurance company (well-known name company) is very aware of what John did not do and the damage he let continue. Therefore, we are going to get to know each other a tad bit more.  I too have had my warranty company for right at 7 years now..... Never have I had such displeasure dealing with the likes of A to Z incompetence.

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