Best Damage Restorations in Phoenix, AZ

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone.  They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

UPDATE: May 8 - the drywall guy came by to check out the work that needs to be done. He asked me who did the work(removing the bottom 2 feet of drywall) and said that they did a great job.

Thank you so much for helping my grandmother out with her hot water heater leaking into her house. She was so worried and called me in tears when this happened. Her house was a mess and had water damage in the garage and in other parts of the house. I called this company, Frank and Van were so helpful. My grandmother did not have the money to pay for her insurance deductible. So they paid her deductible for her and handled everything to start the insurance claim. I typically have do everything for my grandmother, but not this time. Thanks guy for taking care of this for me!

Ugggh...hot water heater burst flooding several rooms.  I figured no worries, will get the water heater replaced, dry vac the water and pick up some fans at Home Depot to dry everything.  WRONG!!!!

A friend convinced me to contact this company to at least check it out so I called and am soooo grateful I did.  The nicest most helpful man named Nasur came out same day. He used equipment that could see and detect water/ mold behind the walls (would never have believed it unless I saw it myself) to make sure all was dry and prevent the dreadful MOLD from forming.

The health and safety of my pets and family are #1 and I'm thankful I realized water cleanup needs to be done professionally. THANK YOU RestoreMaster!!!

This company has taken excellent care of my home and our rental properties. The dogs who lived with our last tenants ruined the carpet. Urine everywhere and even a few spots where they had clearly dug or chewed holes in the carpet. Dave came over with a blacklight and urine treated the entire house at night. His crew was then there for several hours the next day. The carpet looked and smelled new again. Thanks.

Great service the reps explained the process in away I could understand and have kept myself and insurance up to date daily. They have always been to my house on time  when they said they would be here. I would recommend Patterson to everyone.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

I thought of my water leak as a real nightmare, until I found Andy and his crew! They repaired, and restored my home back, if not better than before my damage. His crew arrived on time, job was completed on time, and the clean up was amazing. For a honest contractor , and quality work...this is your company!

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

After a long day our family was relaxing, getting ready for bed and my son was about to take a shower. He let us know that the water randomly shit off after he turned it on which definitely shouldn't be happening so my husband went to check another faucet and then put to the water heater in the garage. Real quick it was evident that a pipe or something burst and water was coming out of the wall near the water heater....seconds after that more water gushing through my pantry (other side of my water heater wall) . The water quickly made it past part of my kitchen near my dining area. We were able to shut everything off very quick, but not without obvious damage already. We had to use every towel we owned, but were able to get the water we could see cleaned up. I called and started a claim with my homeowners insurance. We were recommended Pristine Restoration as well as a few others, but we were so impressed with the service and quick response by Pristine that we knew we made the right call. Every one we came in contact with from start to finish was amazing. Sometimes even staying late to make sure they found all the water damaged areas. They cleaned up every mess they made and tried to make the noise of the vans as un annoying as possible. (Still sucked, but bearable.) The communication between Pristine, insurance and I was great and I never felt out of the loop or frustrated. Our home looks like nothing ever happened and I'm grateful for that.

I was referred to Summit Construction by our insurance agent to fix our kitchen loss. To be honest, I was not expecting much but agreed to at least meet with them. Met with Steve Kerns and I was sold. Steve was amazing, super knowledgeable, very organized and got the ball rolling ASAP. He was super attentive to detail and always reachable. Steve got an excellent temporary kitchen set up for us while we waited for our cabinets to be made. When it was time for demo and install, DJ was our project manager. DJ was super great and easy to work with. Every interaction I had with a Summit employee (office staff, plumbers, tile guys etc.) was extremely pleasant. Once a week the owner would call to check in and see how things were going. They got our kitchen done as quickly as possible and it turned out PERFECT. Quality of their work was top notch. Summit Construction is the real deal. You will not be disappointed.

Chris, Colleen, Jason, and Danny are some of the most honest people I've ever been privileged to come to know! They are always on top of things because of their attention to detail and followup. After hearing about how some restoration companies treat their customers, I'm happy to know the team at Resolution Fire + Flood are willing to go the extra mile(s) in order to help people when they are most vulnerable - during times of disaster.

Reading some of the reviews for RF + F and then comparing them to other similar companies, I can honestly say Resolution is the correct name for this company! Between the I'm on it attitude during emergencies, to the assistance from every team member, I'm confident that this company is extremely professional and knowledgeable in the areas of water, mold, Asbestos, and demolition practices. Every job is treated as though it's happening to one of them and therefore Resolution places the level of importance as a number one priority.

If you ever suffer from a disaster to your home or place of business, I would recommend Resolution Fire + Flood for the remediation.

Great company! With all of the recent rain, my house flooded and we were devastated. Enviro Clean came out right away and worked in a quick and efficient manner. They even took care of dealing with my insurance adjuster to make sure the bill was paid in a timely manner. Will definitely be referring my friends!

I would avoid GoToServices like the plague.  They will take advantage of you in a crisis.  They refused to work with my insurance company to get paid for services.  And what they won't tell you before you sign on the doted line is that you will receive a substantial bill for services NOT covered by your insurance company.  And I'm not talking about the deductible.  I'm talking about services above and beyond.  AVOID them.  Find someone more honest to do business with that won't prey on you when you're having a water disaster.

Our lower floor flooded, and we had a huge mess on our hands. One of my contractor friends recommended Darrin to help us with the flood. I am so glad we called him.

His team came right over started working. They removed all of the wet flooring and wet walls. They have special tools to check for moisture and only take out the stuff that has to be removed.  

The process did not take long, and they put in fans and other equipment to dry out the areas. Darrin and his team kept us in the loop as to what was happening next, and when it was happening.

I highly recommend Darrin and his team!

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

American Home Shield dispatched A to Z Plumbing to repair a minor tub leak. The plumber was scheduled to arrive between 3pm and 5pm but showed up after 6pm. The plumber was courteous to both my husband and myself but later we found out he was deceptive. He went to look at the tub faucet and quickly determined that the cartridge was leaking. He mentioned to us that it was common because they just wear out over time (been here 14 years). He told us he was going out to his car to order the part and that someone else would be by the next day to install. He also casually mentioned the he would check our water pressure and invited to show my husband how to do it. Our reading was under 90. He mentioned that the water pressure fluctuates all day long.

The plumber disappeared for about 10 minutes and then came in holding a cell phone with AHS on the line stating they were denying the claim based on water pressure. When I spoke to AHS today, they said the plumber didn't mention anything about a worn out cartridge and diagnosed the issue of us having a water pressure of 95 (which was false data). AHS stated that the plumber was the one diagnosing the issue and did not provide any further data to get our claim approved. *How would anyone know what the water pressure was on Sunday when the leak occurred?

The plumber tried to get us to spend a ton of money for a part to control the water pressure. It seems like poor business practice to recommend denying a claim and try to extort more money out of the customer for something that isn't needed. In addition, the plumber provided false information to AHS which is unethical. This is a deceptive practice - the plumber was not truthful with AHS or us. He made it sound like it was a worn out cartridge only to provide false data to AHS. Our plumbing was not repaired because we were unwilling to fork over hundreds of dollars for something that should have been covered had the plumber been truthful.

We just had another plumber come out and showed us our water pressure was fine and fixed the tub faucet in minutes.  The cartridge was worn out from 14 years of living here - nothing to do with water pressure.  It's a shame that A to Z scams people.  I've recently read other reviews of a similar nature that show this company tries to make people pay hundreds of dollars for un-necessary repairs.  American Home Shield should not contract them out.

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