Best Damage Restorations in Phoenix, AZ

This company is made up of some of the most professional and upstanding people. I trust them with my home and my family.

Van absolutely went above and beyond in his care for our water damaged areas.  We appreciate his professionalism and attention to detail in mitigating our problem areas. He is hard working, dedicated, efficient, and very reasonable with his prices. I highly recommend him if you are in need of these type services.
Bob M.

Ugggh...hot water heater burst flooding several rooms.  I figured no worries, will get the water heater replaced, dry vac the water and pick up some fans at Home Depot to dry everything.  WRONG!!!!

A friend convinced me to contact this company to at least check it out so I called and am soooo grateful I did.  The nicest most helpful man named Nasur came out same day. He used equipment that could see and detect water/ mold behind the walls (would never have believed it unless I saw it myself) to make sure all was dry and prevent the dreadful MOLD from forming.

The health and safety of my pets and family are #1 and I'm thankful I realized water cleanup needs to be done professionally. THANK YOU RestoreMaster!!!

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was amazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate.  They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP.  I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing.  They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

Sharon Godwin is remarkably professional and an absolute pleasure to work with. As an Indoor Air Quality duct cleaning company we have worked with her for years and had nothing but the best of experiences.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

Had some needs for quick drywall repairs. Was worried about them matching existing texture, but the crew did a fantastic job. Once painted, can't even tell there was a 2' hole in my ceiling.

I also had them do some tile work on our custom built entertainment center and it turned out incredible. 100% recommend.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

My attic caught on fire because of my neighbors House catching on fire and spreading to mine. I personally did not call the company the fire department did I wish I would've gotten a heads up on what I was going to get charged for there crevices. To board up my bathroom window and get what looks like a $10 dollar Padlock placed on my front door and my back gate bolted they charged me $800+ which i could have done myself. Another thing if you tell them you dont have insurance they will not respond to you or try to offer you services. I tried calling them two get an estimate on how much my home repairs would cost and they never called me back with a response.  Seems like a greedy company to me.

I would give zero stars if I could. Very slow to perform work. Less than 3 years later, the work doesn't hold up. Heavy rains and leaks again. Very disappointed ! Also they have poor
Customer service . Slow to respond or answer questions regarding warranty.

We used Resolution Fire and Flood following a small kitchen fire.  After they completed work which included a complete cleaning and interior painting of our home, they had to redo the painting portion due to the poor quality of their work.  This kept us out of our home for an additional two weeks.  After two weeks, Resolution Fire and Flood considered the job complete.  We are left with poorly painted and unfinished cabinets, uneven ceiling lines, paint on our backsplash, tile flooring, shower, bathroom vanity, inside our fireplace, on wood floors, on custom light fixtures, on ceiling fans, on door frames and every other surface possible.  They didn't even clean all the items they charged the insurance for.  Resolution Fire and Flood over promises and under delivers.

Great company! With all of the recent rain, my house flooded and we were devastated. Enviro Clean came out right away and worked in a quick and efficient manner. They even took care of dealing with my insurance adjuster to make sure the bill was paid in a timely manner. Will definitely be referring my friends!

Shady business practices! They take two months to get an estimate to the client and then blame everyone else. It took 30 days just to submit an original estimate which was never sent to me just the insurance. They lie and try and push you off by saying they are waiting on the insurance company to approve the claim, meanwhile they cashed the check from the insurance. Then they refuse service if you question their shady practices!
Hopefully these professionals can figure out how to send a check back to the insurance for work they failed to do!

Extortionists.

Wow, dealing with this place was an experience. Five years ago we lost our house to a fire--a total gut down to the wood beams and concrete. I hired a mitigation company and had a good experience (name begins with the letter S and they are pros). Everyone at that company was sensitive, patient and respectful. There were never any billing shenanigans. Unfortunately, when we recently sprung a leak in the roof ruining a patch of ceiling and one wall, I couldn't quickly remember the company name, and so went with the restoration place the plumber recommended. Mistake.

The techs who came out were polite and seemed careful. They cleaned up after themselves. At one point I had to stop them from attempting to pry up my unharmed, glued down hardwood floor. I couldn't understand why they would do that because the floor had been toweled dry and wasn't damaged.

Our insurance company caught the fact that R1 was attempting to double dip by first charging for drying and dehumidification of a wall that was obviously saturated with water trapped behind the paint, and then later returning to remove the same drywall. There were other assorted small padding charges that R1 records couldn't back up which they subsequently removed from the billing. Traveler's paid out $1464.70 for the drywall removal and haul away, disallowing the extra padding for previous drying time. Our rebuild contractor agreed the allowance was fair for the work they'd done.

I never received a detailed invoice, and the first contact I had with Restoration 1 was a threat to attach a lien on my property for the extra $800 Travelers had disallowed. I filed a complaint with the ROC for price gouging and for the damage done to my hardwood. Darrin agreed in writing to remove the disallowed charges in exchange for dropping the ROC complaint. Three days later he said he would only consider the invoice paid in full if I also agreed not to post anything negative on Yelp or Google. First they tried to scare me into paying them money they didn't earn by threatening a property lien, then tried to use the same threat to prevent me from warning off others with my experience.

The funny thing is, Traveler's paid in full the claims for the drywall and the paint and even the hardwood that Restoration 1 destroyed. They paid out the claims for our fire five years ago as long as we could back up any requests with proper documentation. Restoration 1 is the only company that has tried to pull a fast one.

If you are using them, watch them like a hawk, ask questions, and take detailed photos so that you have proof of what they did and didn't do after the fact.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

company is under contract with American Home Shield. I have had American Home Shield for years. I am not saying I have not had problems before. I know that they are under contract and do not make much money on calls from American Home Shield. This was different in several ways. First, this was an emergency call for a water spraying leak from my Polybutylene piping. This call was made at 4:00 to American Home Shield. He arrived at my house (the owner) at 6:30pm. Upon arrival, one of the first things he said was he had to collect my check for the service fee before he could even contact American Home Shield. He said the first thing they would ask was for the check number. I knew this was not truthful from my past experiences. I have had American Home Shield for over 15 years with countless service calls. This has never happened. Then the only thing he did was check my water pressure. He said that I would need a device to reduce water pressure. I informed him that I had other leaks and this was never an issue. Also, I just had a pipe repaired 2 months prior and there was no issue. He proceeded to procrastinate and then decided to call AHS. He called while I was there at 7:15 pm. The recording came on and he hung up on them. He said oh, they are closed. I can't do anything without an authorization. I asked why he hung up when it sounded like they were giving him options for a representative. He had the phone on speaker. he said sorry, I can't do anything today. I will call them tomorrow. I found out that they were there untile 10;30pm.There was no reason for him to come to my house with no intent to fix the problem. My water was already turned off by my neighbor. Then, as he left, he looked at the wall where the leak was and said that he wouldn't even touch or cut the drywall without an asbestos and mold test because of a prior leak. Really??? I have had no one ever state that. I have had countless drywall removed for pipe issues

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