Best Damage Restorations in Phoenix, AZ

Western Skies proved to be a top-tier restoration company when working on my house. The entire process was very smooth, starting from the receptionist on the telephone who was very kind and helpful. When the crew showed up to do the work, they were punctual and the work that they did was superior. I can't even tell that there was damage in the area before they fixed it. They even fixed another area in my ceiling that wasn't the original part of the quote and it looks great! I will recommend this company to anybody who needs restoration work done.

1st class operation, prompt and detailed. Kept me updated through the entire process and made suggestions that help save time and money. The follow-up and follow through was excellent as having never gone through this before they set the expectations and then delivered superior service. I highly recommend this team.

This was the first time my family and I have had to go through this very stressful situation. AZ Environmental Contracting was transparent in every step. Their attention to detail and understanding of our unique needs made this situation as pleasant as it could be. We thank AZEC for walking us through this project. I hope you never have to go through this, but if you do. This should be the only number you call.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

We have worked with Ken and Marymargaret on many projects. They are both very honest and hardworking and easy to work with and for.
We look forward to working with them on other projects as they arise and give them a high thumbs up for others who seek their services!
Thank you
Phillip Boldt

*******DO NOT USE*****
They will promise you they will take care of all your problems, yeah nice guys kick you when you are down.  House was flooded....came in and told me they would directly bill the insurance company.  After four days and $9,000.00 later of water clean up....without ever sending myself or an invoice to the insurance company....he puts a Lien on my home.

Also, they take advantage of single women, beware.

*******DO NOT USE*****

Our pump was not working and Sun Bright Pools said they would be here between 7-9... their tech showed up 7-730and had our problem fixed within  half hour!  We needed a new capacitor!!  Thank you Sun Bright Pools!!

We recently had our roof replaced due to a leak and storm damage from monsoon season. Pearce stopped by the day of the storm to help with the leak, he was excellent throughout every step and handled the whole process. We now have a great new roof and would recommend Mission Restoration in the future.

We had a small roof leak and contacted roofers recommended by tradespeople and on Angie's List.  Many were not available for several months.  GXS came the same week to evaluate and gave us a very reasonable estimate for the repair.  They were responsive to phone calls and able to schedule repair within 7-10 days.  Crew was efficient and completed the work in one day, leaving everything spotless.  When tiles were removed, they confirmed source of leak with us.  They needed a few additional supplies - and the charge for them was extremely reasonable.  They were recommended by our AC man, and he was right.  They are a great company.  I am keeping them in my file for any future work we might need...they also do general contracting.

Driving on the 10 W when either the owner or an employee decided that they were above waiting to get off on Avondale BLVD. Cut right in front of me (when there was clearly no room) in his lifted tan Toyota Tacoma with my son, causing me to slam my brakes on. After giving him a well deserved honk he decided it would be smart to get aggressive with his brakes. Complete trash can of an employee. Riding people's rears and flooring it on streets in and out of traffic. Then we get stuck at a light and he gets cheeky creeping up next to me going to town on his horn while waiting for the light to turn green. You guys should be embarrassed to have someone like this driving around with your logos all over their truck. If you're the owner, then you should be embarrassed to call yourself one. I'll just go ahead and pass this around so that everyone knows how unprofessional you are.

My family & I suffered a house fire on March 31, 2019.  As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AZ Fire & Water Damage Restoration INC. (AFW) on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy.  Just  for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AFW have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

AFW initially promised repairs on home would be done by October 2019,
then this got pushed to before Christmas 2019, then end of the year 2019, then end of February 2020, then end of April 2020...

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, &  AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized.  My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable.  Floors had not even been finalized by this time.  

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

Work on the home slowly continued after we moved in, with workers often showing up whenever they pleased, without any regard that my family & I were  living in the home, until I demanded another walk through with AFW's general manager, Hamilton, on 6/9/20, in order to beseech the company to finalize work.

We lived WITHOUT AC in the 100+ degree AZ summer for about a week before they finalized installing the AC.  Working with the company that AFW subcontracted to instal the AC has been another headache for us, as the company, Pinnacle Performance, has come out to the home more than a dozen times attempting to resolve issues resulting from poor workmanship.  Another AC company was hired on 8/13/202 by AFW to double check the 1st company's work & the tech that came to the house labeled the Pinnacle Performance's work as ghetto work, & found many issues with the AC. These issues have yet still be to resolved.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn't recommend this company to anyone & working with AFW has been a complete nightmare.  I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

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