Best Damage Restorations in Phoenix, AZ

Western Skies Restoration came recommend from our insurance company.....WOW! were we glad to have this recommendation.  Super Efficient, Very Professional, Extremely easy to work with. Everything that was needed to be completed (Retexturing, Painting, Plumbing, Appliance Installations.....) The Western Skies Restoration Team took care of it. Keeping us updated/informed throughout the entire process! Outstanding company. Highly recommend them to anyone in need of remolding/repairs.  Thanks Troy & to your team!!

I had a leak from my upstairs tub to the downstairs bathroom shower. The water was pouring through the ceiling. Being a fairly new homeowner, I was quite worried and called Lotus. One of the owners, Jill reassured me and set up an appointment to have someone come out and do a free inspection for the extent of water damage, mold prevention, and cleanup. A moisture meter was used to assess for damaged areas. Turns out it wasn't as bad as I thought, and I was recommended to use a dehumidifier and to get the drywall repaired. Regardless, I appreciate their time and for reassuring me. Thanks Lotus!

This was the first time my family and I have had to go through this very stressful situation. AZ Environmental Contracting was transparent in every step. Their attention to detail and understanding of our unique needs made this situation as pleasant as it could be. We thank AZEC for walking us through this project. I hope you never have to go through this, but if you do. This should be the only number you call.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

Honesty and responsiveness are two important qualities when looking for a contractor and Hydropro is both of those. Jennifer is awesome to work with! She responded quickly to emails and was more than patient with us when we had to postpone our project. In the middle of our project we had a separate issue that occurred and Ray gave advice on what to look for, questions to ask and a price range of what to expect. Our project was seamless from start to finish!

My home warranty sent Sunbright pool service to fix my pool pump. I knew I was in good hands when they called shortly after I put the claim in and scheduled the visit for the next morning. They were very professional, arrived on time and most importantly fix my pump. A+ service!!!

We recently had our roof replaced due to a leak and storm damage from monsoon season. Pearce stopped by the day of the storm to help with the leak, he was excellent throughout every step and handled the whole process. We now have a great new roof and would recommend Mission Restoration in the future.

This provider was hired to repair water damage. This took several months. They were supposed to keep the property secure and locked during the time they were working on it since it was unoccupied.  They were negligent in leaving the garage door open over night resulting in art work being stolen. The police were involved. They refused to pay for this loss and refused to give me their insurance information. Legal action is pending.

So we started with them, which we felt kinda pressured to start the whole tear down, since it was the bathroom that both me and my sister use. However it was a problem since my moms surgery was coming up. That was around 3 months ago now. It still hasn't been fixed, but not only that Water Fighters won't give us a quote on what the cost will be until they figure out how much USAA gives us. I find it unprofessional and very scary. We don't know if we're getting screwed and they seem to want to talk ALL the money, which is not what the money is all for. It's for getting back things we lost in the water damage also.

The MITIGATION IS $11,000! This whole company is complete bullshit and I CANNOT recommend not going to this company ENOUGH!
STAY FAR AWAY

I'm asking if anyone has had this problem before with this company.

AZFW is hands down the worst contractor I've ever worked with and that's saying a lot. It has taken longer to make sub par repairs to a small area of water damage than it did to demo, reframe and remodel my entire home.

They trash talked another local company, saying those big box people won't take care of you, they just want your money. I wish I'd never decided o give the local small business, who's website boasts good moral character and utmost respect for the customer, a chance. Couldn't be further from the truth. Even their employees talk about how poorly they're treated.

It has been 5 months since AZFW was hired for a relatively small job, and despite being fully paid they still haven't completed the job.

They don't return phone calls or emails in any sort of respectable or timely manner. Had I not fought so hard, they would have taken payment from my insurance company without ever starting the work. Each employee I spoke to about it pointed the finger at another employee, telling me it wasn't their job to follow up. Eventually my case got escalated to the general manager, and it became evident where the rest of the employees got their poor attitude and work ethic from. I'd hoped for better service as a result of the escalation, but it was just as bad.

Employees had to return multiple time to assess the job because they kept losing documents. When the work was finally done, the quality was horrible. The wall texture used to make the repairs did not at all match the existing walls. Areas were left unpainted, and paint drips from the ceiling were all over my walls and kitchen. On top of that, they damaged my floors in the process of repairing the walls.

They sent multiple contractors out, who all reported the damage could not be spot treated, and in order to make the necessary repairs, the whole floor would need to be addressed. They kept sending different people out hoping someone could spot treat but no one agreed to that. I had to take time off work multiple times to be present, but that made no difference to them. Despite being told it wouldn't work they sent their master painter out, who had some words about the quality of the management and company in general, to get in and get out per his quote.  He was told to spot treat the floors and ceiling, despite telling them it would not be quality work. The painter himself was very courteous, and felt bad that he couldn't perform the job to his own standards, but to the standards of the people cutting his checks.

My floors are still in a state of disrepair, as are my walls.

Because the company is no longer returning my attempts at communication, I've started the process to file a formal complaint with the registrar of contractors. I've sent pictures and documentation and been advised their license could go under review as a result of their failures to comply with basic board requirements. I hate that it had to come down to that, but what else can I do when they've already been paid, and refuse to hold up their end of the transaction.

So disappointed that this company trash talked another company to get my business, and then did not at all come through in making the repairs. At least the big box company returned phone calls, offered a contract and services guarantee. All AZFW offers is problems.

UPDATE: I received notification from my insurance company that AZFW billed for services not rendered. This began another long cascade of events. At one point they'd agreed to refund my deductible and reimburse the differences in what was charged and what was actually completed.  Several weeks went by and despite having said multiple times the check was on its way. I never received payment. Finally I got an email with stipulations, essentially blackmailing me for my money, staying I could now only have the money back if I didn't post on social media and withdrew my complaint from the contractor. Though weeks ago it was apparently on its way. I, trying to move on, agreed to their terms, and after a manager finally came to see the poor quality of work with no words, they gave me the check. A few days later, they said they would no longer reimburse for the monies charged for service not rendered, and intended to still charge for work that wasn't done, despite including that it would be returned to my insurance company in the agreement for the refund of the deductible. They'd said the insurance company had been contacted, but per my agent, she never heard from anyone.  As frustrating as that was, I don't even have the energy to fight it any longer. At least, as they broke the terms of their own agreement, I intend to post my reviews as I should be allowed to regardless, as well as continue the complaint with the ROC.

I just have no words. It has been nearly 6 months, I still have to repair my walls and have additional damage of their doing, to my floors. I'm no better than I started off, but now with a higher homeowners insurance premium.

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