Best Damage Restorations in Phoenix, AZ

My experience with Western Skies has been nothing but lengthy and unprofessional. I am on the board of the HOA for a townhome association. We were working with Western Skies to gain a bid for work. After a phone conversation with Mike B. I was left expecting a revised bid the following week. Three weeks later I gave Mike a call regarding our quote. He informed me that because in those three weeks he was out bid on a different project at a different community that is managed by our management company that he would be no longer willing to work with us. He felt his time had been wasted and would be out bid again. Sadly what Mike didn't realize is he wasted OUR time. In those three weeks the HOA was ready to approve the bid coming from Western Skies. We were ready to start work and we had narrowed on Western Skies and only Western Skies to do the work. This was extremely unprofessional and I will never waste MY time with Western Skies again. I hope that you do not make the same mistake that we have.

I love Jill Herndon and Lotus because their customer service and professionalism is unmatched !!! Thank you for your outstanding work :)

We called Bryan when we had a mold problem that nobody could seem to find the source of. He spent the time to look over everything we had had done already, came to the house, spent almost two hours walking through and highlighting things to us, explaining the significance, etc. Then he gave us detailed information about what he would do, what things to watch out for, and what he would do in the meantime. The thing that impressed us the most is he didn't charge for any of it and even told us things that we could do (e.g., renting air movers from Home Depot instead of from him) that would be more convenient for us but lose him money. I wish everyone could be like Bryan - awesome service and great explanations. Definitely seems way more above board than some of the more popular mold remediation outfits.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

When the Tuesday storms hit in Mesa. Ray and the team at AZ Hydro Pro jumped into action mitigating the water damage quickly and efficiently! These guys know what they are doing and never tried to squeeze me for extra $$... something that is hard to find in this industry.

I will happily recommend this company for any of my friends going through water damage. But one word to the wise... get flood insurance :(

We have had Sun Bright Pool service come out on several occasions to repair our pool equipment, through our Home Warranty company. They are terrific, to say the least.  They are professional, knowledgeable, neat and clean, and all very personable.  They provide excellent service and provide us with detail on what is needed or has been done each time.  This past week Jerry came out and serviced the pool pump.  He called me when he was done, explained what he did and wanted to verify that there were no other problems we wanted him to check.  A great guy!!  Just like the others that have been sent out!

Thank You Sun Bright!!  You have my vote of excellence!!!

I hired Mission Restoration in March, 2022 to install a new shingle roof on my house, and new flat roofing on my patio cover and on a free-standing RV cover. Among the six roofing contractors who gave me estimates, Mission had the best combination of pricing and non-onerous contract terms.

Two of Mission's competitors had slightly better pricing; however, the terms of the contracts they expected me to sign were absolutely ridiculous.  Those competitors' terms said, in layman's language, that they were not responsible for any consequential damages (including property damage or bodily injury) caused by their work or workmanship, and that if they were somehow found responsible for damages, those damages would be limited to no more than the cost of the contract. So, for example, if during the roofing process, their crane operator (who had to lift my AC unit so the crew could roof underneath it) messed up and dropped the AC unit through the roof, landing it on my head, the contractor WOULDN'T be responsible, and if they were found responsible, the most I could recover was the contract price of the job, even if I was left paralyzed, with a hole in my roof and ceiling, and with a smooshed AC unit!  Even more ridiculous was the fact that those proposed contracts from these shyster competitors of Mission Restoration actually said these terms had been discussed with me (they hadn't) and that I was getting a price discount in return for agreeing to them. What a crock!

Mission's contract included none of the self-serving B.S. language of its competitors. It was straightforward, fair and reasonable, and their pricing was competitive. They also answered my questions in a timely manner and had favorable online reviews. So, I went with them.

On day one of the project, the crew showed up on time and ready to work. They were courteous, respectful and diligent in trying to clean up debris and roofing material as each installation day ended.

Most impressive was the fact that unbeknownst to me, I had a lot more sections of water-damaged/partially rotten wood (under both my old shingles and under my old flat roofing) than previously anticipated. Mission's price quote included a certain amount of wood replacement but when that amount had to be almost quadrupled, there was only an additional pass-through charge for the extra wood (with no markup), but NO additional labor charges. Also at no additional cost (material or labor), the Mission crew even installed 1 x 2' trim around the entire perimeter of my RV cover since the original homeowner hadn't bothered to install it, and since the Mission project manager said it was needed before they could replace the drip-edge after the flat roofing was installed on the structure.

At the end of the job, the crew meticulously went over the entire outside of my house with a roller magnet to pick up any stray roofing fasteners and Chaz, the project manager, asked me to join him for a complete walk-around inspection of the job to ensure I was satisfied. I was. My new roof looks great!

In short, the Mission crew was diligent, conscientious, and respectful of my home. Most importantly, they did a 5-star job!

I did delay writing this review until now because it hadn't rained hard in my area since the installation was completed early last April. Now that we've had several extremely severe monsoon storms, I can verify I've found no leaks and that all of the workmanship appears to have been just what I bargained for.

Today's contractor world is mostly a dumpster fire, filled with contractors who are unreliable, unscrupulous, disorganized, overpriced and downright lazy. Finding a really good company that cares about quality, customer satisfaction, commitment and value is rare; but Mission Restoration is one of those companies.  I've now recommended Mission to a several people and would certainly recommend anyone looking for roofing work give them a chance to impress you as they've impressed me!.

This provider was hired to repair water damage. This took several months. They were supposed to keep the property secure and locked during the time they were working on it since it was unoccupied.  They were negligent in leaving the garage door open over night resulting in art work being stolen. The police were involved. They refused to pay for this loss and refused to give me their insurance information. Legal action is pending.

We called Water Fighters out after a flood in our upstairs bathroom took place and they were out very quickly. Initially I was taken by their professionalism and Brandon and Nic made me feel very taken care of as far as what would happen with insurance claims and such. Prior to getting word from insurance they said they would need to remove all continuous flooring which was carpeting in halls, 3 bedrooms and down our stairs. I tried pumping the brakes on removing carpet that was not affected but they insisted so we trusted their word. It snowballed shortly after we got word that our insurance would only be paying 10k for the incident. Simultaneously to this news, their rebuild bid of 27k total arrived, 10k being for mediation alone (cutting drywall, fans, etc). I asked them to work with me on it since I'm all out of pocket and they came down 5k, but ONLY if I agreed to do the rebuild with them otherwise the mediation would need to be paid in full. Well there goes the insurance money. So in the interest of getting a deal and our moneys worth, we agreed. To start the job I paid the 10k in full and 7k to begin the rebuild.

Last week after they finished the drywall, I spoke with my project manager about putting hardwood instead of carpet and procuring it and all the bathroom items such as vanity and fixtures. Cool, got thumbs up- said we will look at it Tuesday. Come Tuesday it's suddenly a complete disaster, as they put it-  we are expecting upgrades and completely changed the scope.  First of all, we paid for the upgrades- so by all reasonable and intelligent logic those materials they had planned to procure on their itemized bid should be deducted and bid reworked with only the change in scope of labor. (The materials came out to 6500 of the bid). They refused to see eye to eye with me on this and kept throwing their discount in my face like I'm some charity case. I was a paying customer $17,000 in at that point and all that's been done is drywall repair and texture (using their own numbers the work they've done so far is worth $1500). I told them I'd be more than happy to pay difference in instal but rework the bid with no materials and adjust the labor to hardwood flooring installation. NOPE. They refused, wanted to add supplemental charges to install the flooring and the vanity. I had 4 other highly respected veteran contractors come through my house yesterday and told me flat out this is a straight hustle and to get them the heck out of my house asap. I called them this morning and fired them. We are losing 5500 in labor or whatever the hell else they SHOULD do for what I paid them but I'd rather walk away. I will not give them another dime. The funny part is I've already subbed out the work to a flooring guy, painters, electric and a contractor and am getting it all done this week for $5000. Water fighters told me they would have painted half our walls and left me with no floors for the full $12,000.... They'd set my upgraded vanity and mirrors for an extra $2400 and god knows how much they would've tacked on for the floors.

Companies like this tailor to clients that can collect large chunks from insurance companies for the rebuild. I'm disappointed as they sold themselves to be such great people but when it boils down it they've got complaints with ROC and an F with BBB. I have to question the overall intelligence of the owner as well. What's the point of an itemized invoice if it can't be adjusted?

Don't get involved with these people. They insist they tried to help us best they could. Photos are our house now not including downstairs where they only repaired the celing drywall and texture. After $17,000 in. What a fucking joke!

I'll also add that they sequestered me for reviews at least 4 times during our 2 weeks working together. I said I would at the end, absolutely! As a business owner myself I know how important it is. So here's the review as I promised :)

I use AZ Fire & Water Restoration on many of my properties, and recently used them for my personal home. These guys are great! Free inspection, and they won't sell you anything that you won't need. They explain things in terms that you can actually understand, and SHOW you what they are talking about! Darren, Tyler, Andrew, Sasha, Jeff, and the whole crew are truly great! They will definitely leave you with a peace of mind. Thank You, AZ F&W!

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php