Best Damage Restorations in Phoenix, AZ

The reason for 5 stars is that Western Skies is honest which is hard to find these days in the service industry. We had a kitchen flood and was told the cabinets needed to be taken out with the chance of cracking the granite and the tile. Western Skies replaced just the areas that had water damage. They were clean, professional and and honest! Couldn't be more pleased and will definitely call them again if needed.

We had three other contracting services come out for estimates. Lotus beat all three estimates! Had water damage to the bottom of our kitchen sink cabinet & under the kitchen sink granite (the wood was completely ruined) They repaired it ALL. Since we did not go through insurance  it was a costly expense for us. However, it would have been much more costly going with any of the other contracting service companies that came out.
Lotus did a great job! & everything looks wonderful :)  Thank you!

We called Bryan when we had a mold problem that nobody could seem to find the source of. He spent the time to look over everything we had had done already, came to the house, spent almost two hours walking through and highlighting things to us, explaining the significance, etc. Then he gave us detailed information about what he would do, what things to watch out for, and what he would do in the meantime. The thing that impressed us the most is he didn't charge for any of it and even told us things that we could do (e.g., renting air movers from Home Depot instead of from him) that would be more convenient for us but lose him money. I wish everyone could be like Bryan - awesome service and great explanations. Definitely seems way more above board than some of the more popular mold remediation outfits.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

Thank you Desert Dry! They were prompt, helpful and responsive through our entire process. Even when we thought everything was done, and we needed some assistance months later, they took care of it with the same level as our initial service! This was our first (hopefully last) issue with dealing with a fire incident with our insurance, they communicated well and kept both us and our insurance in the loop. Though I hope to never need them again, I would trust them and recommend them to anyone!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Called a guy name Ken to do some demo and repair work for me.  He told me someone would
be contacting me to schedule an appt.  It's been over a week and haven't heard a thing.  So
tired of flaky contractors who have poor communication and customer service.  Two thumbs
down.

Had a horrible experience with this company.  They are just out to get money from your insurance company.  Be extremely cautious.

We put a claim  into  first american home warrantee for a filter issue. It was straight forward. Sun brights  service rep came out to inspect he unit. He said there was evidence that there was no de in the filter and I explained that we backwashed to remove pressure. He said that the insurance probably would  not approve.  He the looked at pop ups and said they were spongy, I told him they ere less than 6 weeks old. So rather than fix with low cost solution he was trying to up sale a $1250 cartridge system   I am sure he would have recommended the pop ups to be replaced as well. The insurance company sent out another company and the issue was resolved in our favor.  I would be very suspicious of anything sun bright said

I worked with Sam on my roofing project.  He kept me informed during the process and did all the leg work with the insurance company.  The crew that did the work on the roof were amazing.  I don't think I've ever seen harder working people in my life.  Both days were over 108 degrees and these men worked from early morning to 7:30 or so in the evening.  I was very impressed with their dedication and work ethic.  Without question I highly recommend this company.

This provider was hired to repair water damage. This took several months. They were supposed to keep the property secure and locked during the time they were working on it since it was unoccupied.  They were negligent in leaving the garage door open over night resulting in art work being stolen. The police were involved. They refused to pay for this loss and refused to give me their insurance information. Legal action is pending.

THESE GUYS ARE A SCAM THAT SEND CONVICTED FELONS TO YOUR HOME.

I hired Water Fighters to handle my mold problem.  They told me that they would remove everything until the air quality test came back as livable.  Well the rest came back as unlivable and they did everything correct and the air quality tester messed up.  They then said, they can come back and renegotiate the price after I already paid them $2500!  

Up to this point I was dealing with their Project Manager Brandon Beckett.  I then, went to their owner Cesar Ontiveros and explained the situation.  He told me he would look into it and get back to me.  He has since ignored all my communications.

I did some research and found put their project manager they sent me, is a convicted felon for drugs, grand theft, and leaving the scene of a hit and run that resulted in a death.  See below for the link to his record and yes that mug shot is 100% him.

Bottom line, unless you want to throw away money, pick someone else.

bailbondshq.com/arizona/…

I waited almost 2 years to review this company.
It was the most stressful aggravation I have ever experienced.
We had a significant flood in our kitchen which was a total loss along with damage in the garage from the water.
The clean up was fine, and when I was approached for them to do the restoration, I agreed. That was a horrible mistake.
They do not answer the phone when you call, having an outside service to leave messages, which were never returned.
Granted, it was during the time of Covid, but the workman ship was sloppy. They abandoned the job for a month, I was told their employees left since the company was so poorly run. They had a difficult time finding contractors. Most of which were subs.
They never cleaned up after leaving each day , all the trash from the kitchen was left on our polish marbel floors. My husband and I spent many days cleaning after them .
They damage our floors , dragging the appliances to the living room, with no protection.  They also left wood glue dripping on a piece furniture and damaging it completely. The garage was a heap of a mess with our new washer and dryer put there unprotected with construction material piled on top.
I could go on, but I'm sure whoever is reading this, gets an idea how irresponsible they were with a total lack of respect they had for the homeowners and their home.
I was able to finally able to settle with Lyle the owner in the end , apparently he had no clue what was going on or did not care.
It was a mess and had I read the reviews I would have not used them .
I do not recommend , in fact if your insurance agents recommend them , do not use.
I hope this helps someone looking to use them , RUN!

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