Best Damage Restorations in Phoenix, AZ

They were scheduled to show up on a certain day for shower remodel, I took the first 3 days off, so I could be there, not only did they not show, they did nothing to make up for the lost income!  They showed up the following week, so I had to ask my dad to go hang out at my house.  They did admit fault, and claim they didn't charge me for extra work, but I didn't see any extra effort.   And no masks were worn.

AMAZING SERVICE! My tub overflowed and it affected a few rooms.  I had no clue how significant the damage was and know restoration is expensive.  I called 2 companies and 1 carpet cleaner who is a friend. The first guy came out and tested walls and baseboards and basically said to call my insurance, it will cost about $5000 to replace the carpet, baseboards, remove desk cabinet, etc.  He offered to pay part of my deductible.  Shady.  Then came Matt with Lotus Restoration.  They came out within a couple hours and did the same testing of walls, carpet, etc.  He explained the process and damage thoroughly and said I caught it in time and the total cost would be $350 to extract, place fans, and dehumidifiers for a few days. He was so nice and didn't mind my dogs sniffing all over him, lol! Carpet cleaner friend seconded Matt's solution.

I found myself in the most impossible, stressful situation and needed help badly and fast. Contacted Bryan Swallow and from the first minute we spoke- I knew I was in good hands. I didn't realize how good until my project took many different  turns (because it was an out of the ordinary voc situation. I guess all of those are out of the ordinary but this one- for the books)!

Bryan always, always answers his phone and is polite, courteous and beyond helpful. Nothing is too big of an ask. He is a wealth of information for anything disaster related. Plus, if he doesn't do it- he has a roledex of equally fantastic contacts that can. Trustworthy, prompt and careful. Detail oriented!
He was the only one that said he could and would help me - and he did. Above and beyond. Highly recommend. And he is a very nice person. Thank you.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Called a guy name Ken to do some demo and repair work for me.  He told me someone would
be contacting me to schedule an appt.  It's been over a week and haven't heard a thing.  So
tired of flaky contractors who have poor communication and customer service.  Two thumbs
down.

Ray was recommended to us by our interior designer who was new to the area. We decided to go with him because of the professional rapport with our designer, he gave the most detailed estimate of the contenders (which isn't saying much), and because he fell in the middle of the price range for our higher end home remodel.

The pro is that the job was completed, albeit 3 months after the promised completion date. The cons unfortunately outweigh the pro.  I do not feel like they are accustomed to higher end home remodels. And I would not recommend them for that purpose.

Ray subcontracted the job to another general contractor and was not very involved in the job so there was a definite breakdown in communication between us, him, the designer, and the work crew. He didn't listen to our plans and we were constantly stressed with ironing out problems that should not have come up, or that he should have dealt with directly. Most of the time it felt as if I was doing the GC job and just paying him in name only. The workmanship was sloppy and unfinished. We had to constantly tell them to finish what they started, fill obvious holes, fix shoddy tile work, etc.It was a headache that became more and more expensive as each supplemental work order was added just to finish the work.

Ultimately after a disaster their work would be an improvement, but for a home remodel working with them was a disaster in and of itself.

Our pump was not working and Sun Bright Pools said they would be here between 7-9... their tech showed up 7-730and had our problem fixed within  half hour!  We needed a new capacitor!!  Thank you Sun Bright Pools!!

Only company in valley that does roofing and solar with quality. I wouldn't trust anyone else!

Frank and his team did an amazing job when we had a leak behind our shower.  Everything from helping us deal with our homeowners insurer to making sure the job was perfect.  Thanks guys!

We called Water Fighters out after a flood in our upstairs bathroom took place and they were out very quickly. Initially I was taken by their professionalism and Brandon and Nic made me feel very taken care of as far as what would happen with insurance claims and such. Prior to getting word from insurance they said they would need to remove all continuous flooring which was carpeting in halls, 3 bedrooms and down our stairs. I tried pumping the brakes on removing carpet that was not affected but they insisted so we trusted their word. It snowballed shortly after we got word that our insurance would only be paying 10k for the incident. Simultaneously to this news, their rebuild bid of 27k total arrived, 10k being for mediation alone (cutting drywall, fans, etc). I asked them to work with me on it since I'm all out of pocket and they came down 5k, but ONLY if I agreed to do the rebuild with them otherwise the mediation would need to be paid in full. Well there goes the insurance money. So in the interest of getting a deal and our moneys worth, we agreed. To start the job I paid the 10k in full and 7k to begin the rebuild.

Last week after they finished the drywall, I spoke with my project manager about putting hardwood instead of carpet and procuring it and all the bathroom items such as vanity and fixtures. Cool, got thumbs up- said we will look at it Tuesday. Come Tuesday it's suddenly a complete disaster, as they put it-  we are expecting upgrades and completely changed the scope.  First of all, we paid for the upgrades- so by all reasonable and intelligent logic those materials they had planned to procure on their itemized bid should be deducted and bid reworked with only the change in scope of labor. (The materials came out to 6500 of the bid). They refused to see eye to eye with me on this and kept throwing their discount in my face like I'm some charity case. I was a paying customer $17,000 in at that point and all that's been done is drywall repair and texture (using their own numbers the work they've done so far is worth $1500). I told them I'd be more than happy to pay difference in instal but rework the bid with no materials and adjust the labor to hardwood flooring installation. NOPE. They refused, wanted to add supplemental charges to install the flooring and the vanity. I had 4 other highly respected veteran contractors come through my house yesterday and told me flat out this is a straight hustle and to get them the heck out of my house asap. I called them this morning and fired them. We are losing 5500 in labor or whatever the hell else they SHOULD do for what I paid them but I'd rather walk away. I will not give them another dime. The funny part is I've already subbed out the work to a flooring guy, painters, electric and a contractor and am getting it all done this week for $5000. Water fighters told me they would have painted half our walls and left me with no floors for the full $12,000.... They'd set my upgraded vanity and mirrors for an extra $2400 and god knows how much they would've tacked on for the floors.

Companies like this tailor to clients that can collect large chunks from insurance companies for the rebuild. I'm disappointed as they sold themselves to be such great people but when it boils down it they've got complaints with ROC and an F with BBB. I have to question the overall intelligence of the owner as well. What's the point of an itemized invoice if it can't be adjusted?

Don't get involved with these people. They insist they tried to help us best they could. Photos are our house now not including downstairs where they only repaired the celing drywall and texture. After $17,000 in. What a fucking joke!

I'll also add that they sequestered me for reviews at least 4 times during our 2 weeks working together. I said I would at the end, absolutely! As a business owner myself I know how important it is. So here's the review as I promised :)

Arizona Fire & Water Restoration is the company I pull out of my bag of tricks when one of my customers (I'm a local real estate agent) needs to deal with an unforseen emergency like a flood or fire.

I met Jim Doorley from AZ Fire & Water when he was referred to me from JoEllen James at State Farm. Insurance companies deal with these unpredictable events all the time and I've known JoEllen for 10 years; I guess you could say I trust her recommendations completely.

Right away when I met Jim I could tell that he is a great and personable resource for my to have for my clients. I have AZ Fire & Water on my app right now where my clients can access all of my vendors at the click of a button. I give Arizona Fire & Water a BIG thumbs up!

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