Best Damage Restorations in Phoenix, AZ

I picked this company due to the other reviews and I am so disappointed. The first guy came to do our downstairs bathroom walls and they look...decent. But he was so messy and he tracked something red all over our floors that I had to scrub off our floors when he was done. Then they told us it would be a few weeks to have our floors done in the upstairs bathroom...the next week they randomly showed up at 7am to do the floor (no one had called to book an appointment or anything) and we had to unexpectedly take days off from work and it was even more annoying that they told us it would take 2 days and it took 4. No one from management ever called to apologize or anything. The floors are finally done and they left our bathroom disgusting. I don't expect the bathroom or anything to be perfectly clean but it took me an hour just to clean their handprints and random pieces of grout off of our walls and cabinets and shower. They nicked the corners of our our walls leaving marks and missing paint and they DESTROYED the paint all above our baseboards and now we are going to have to pay to have our walls repainted. And now it's been 3 weeks since they did the work and the grout is already breaking and coming out from between the tile. I pick up pieces of grout almost every day. I'm pretty sure they didn't do a sealant or anything. Again we are going to have to pay more money to have the work redone. They also left a piece of broken tile or something under the carpet leading into the bathroom so now we step on a hard shard of tile every time we enter our bathroom. No one ever called to make sure the work was done right or that everything was okay with the work...but best believe they were really quick to call me to collect money. And even when I explained I was waiting on my insurance company to pay them...they were again pretty quick to threaten to send me to collections. I know times are weird and they continued to tell me how busy they are...but it's not an excuse for sloppy work and bad customer service. We paid thousands of dollars for our bathrooms to look worse than how they started 3 months ago.

I cannot speak more highly of my experience with Lotus! Tanner from Lotus came out to check to see if there was mold behind my wall due to water damage. Tanner did a thorough inspection and after inspection told me that there was no mold so I asked what I owe him for the inspection and he said nothing. He wouldn't even accept a tip. I don't know any service provider to ever do an inspection for free so I was blown away to hear that I didn't owe anything. It speaks to the honesty and integrity of the leadership and staff. I would highly highly recommend Lotus to anyone and everyone. I will call no other company for my mold and restoration needs. Thanks for taking great care of me Lotus team!

I found myself in the most impossible, stressful situation and needed help badly and fast. Contacted Bryan Swallow and from the first minute we spoke- I knew I was in good hands. I didn't realize how good until my project took many different  turns (because it was an out of the ordinary voc situation. I guess all of those are out of the ordinary but this one- for the books)!

Bryan always, always answers his phone and is polite, courteous and beyond helpful. Nothing is too big of an ask. He is a wealth of information for anything disaster related. Plus, if he doesn't do it- he has a roledex of equally fantastic contacts that can. Trustworthy, prompt and careful. Detail oriented!
He was the only one that said he could and would help me - and he did. Above and beyond. Highly recommend. And he is a very nice person. Thank you.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

Honesty and responsiveness are two important qualities when looking for a contractor and Hydropro is both of those. Jennifer is awesome to work with! She responded quickly to emails and was more than patient with us when we had to postpone our project. In the middle of our project we had a separate issue that occurred and Ray gave advice on what to look for, questions to ask and a price range of what to expect. Our project was seamless from start to finish!

We put a claim  into  first american home warrantee for a filter issue. It was straight forward. Sun brights  service rep came out to inspect he unit. He said there was evidence that there was no de in the filter and I explained that we backwashed to remove pressure. He said that the insurance probably would  not approve.  He the looked at pop ups and said they were spongy, I told him they ere less than 6 weeks old. So rather than fix with low cost solution he was trying to up sale a $1250 cartridge system   I am sure he would have recommended the pop ups to be replaced as well. The insurance company sent out another company and the issue was resolved in our favor.  I would be very suspicious of anything sun bright said

I hired Mission Restoration in March, 2022 to install a new shingle roof on my house, and new flat roofing on my patio cover and on a free-standing RV cover. Among the six roofing contractors who gave me estimates, Mission had the best combination of pricing and non-onerous contract terms.

Two of Mission's competitors had slightly better pricing; however, the terms of the contracts they expected me to sign were absolutely ridiculous.  Those competitors' terms said, in layman's language, that they were not responsible for any consequential damages (including property damage or bodily injury) caused by their work or workmanship, and that if they were somehow found responsible for damages, those damages would be limited to no more than the cost of the contract. So, for example, if during the roofing process, their crane operator (who had to lift my AC unit so the crew could roof underneath it) messed up and dropped the AC unit through the roof, landing it on my head, the contractor WOULDN'T be responsible, and if they were found responsible, the most I could recover was the contract price of the job, even if I was left paralyzed, with a hole in my roof and ceiling, and with a smooshed AC unit!  Even more ridiculous was the fact that those proposed contracts from these shyster competitors of Mission Restoration actually said these terms had been discussed with me (they hadn't) and that I was getting a price discount in return for agreeing to them. What a crock!

Mission's contract included none of the self-serving B.S. language of its competitors. It was straightforward, fair and reasonable, and their pricing was competitive. They also answered my questions in a timely manner and had favorable online reviews. So, I went with them.

On day one of the project, the crew showed up on time and ready to work. They were courteous, respectful and diligent in trying to clean up debris and roofing material as each installation day ended.

Most impressive was the fact that unbeknownst to me, I had a lot more sections of water-damaged/partially rotten wood (under both my old shingles and under my old flat roofing) than previously anticipated. Mission's price quote included a certain amount of wood replacement but when that amount had to be almost quadrupled, there was only an additional pass-through charge for the extra wood (with no markup), but NO additional labor charges. Also at no additional cost (material or labor), the Mission crew even installed 1 x 2' trim around the entire perimeter of my RV cover since the original homeowner hadn't bothered to install it, and since the Mission project manager said it was needed before they could replace the drip-edge after the flat roofing was installed on the structure.

At the end of the job, the crew meticulously went over the entire outside of my house with a roller magnet to pick up any stray roofing fasteners and Chaz, the project manager, asked me to join him for a complete walk-around inspection of the job to ensure I was satisfied. I was. My new roof looks great!

In short, the Mission crew was diligent, conscientious, and respectful of my home. Most importantly, they did a 5-star job!

I did delay writing this review until now because it hadn't rained hard in my area since the installation was completed early last April. Now that we've had several extremely severe monsoon storms, I can verify I've found no leaks and that all of the workmanship appears to have been just what I bargained for.

Today's contractor world is mostly a dumpster fire, filled with contractors who are unreliable, unscrupulous, disorganized, overpriced and downright lazy. Finding a really good company that cares about quality, customer satisfaction, commitment and value is rare; but Mission Restoration is one of those companies.  I've now recommended Mission to a several people and would certainly recommend anyone looking for roofing work give them a chance to impress you as they've impressed me!.

Attention Dave Talley;

Hello, as homeowners we just recently had our roof done by GXS Construction Co. As homeowners we want to say Thanks to The Foreman and His Crew For A Fantastic Job. We Couldn't Have Had A Better Company. They Were Very Prompt and Very Clean With The Way They Took Care of Our Roof.
We Are Very Pleased With The Job These Guys Did. Would Highly Recommend Them To Everyone.
Thanks to you Dave Talley For An Outstanding Crew.
Thanks to you Frank Gross For A Great Job You Did As Well. Please Pass All The Good News To All The Staff and Crew For A FANTASTIC JOB
Sincerely,
Victoria & George McGavin

Cesar and his crew at Water Fighters Restoration were professional, punctual and helped explain the whole process thoroughly. We were really nervous about what the end product would look like as our leak was pretty bad, but they made it seem like nothing ever happened and left it nice and clean when they were finished. We are very satisfied with this company and recommend Cesar and his crew at Water Fighters Restoration any day.

On Thursday, June 4th, 2020 we came home to a flooded home due to the toilet water supply hose breaking. I called Arizona Fire and Water to come and do the cleanup. Their reviews seemed rather good. Although we had to relocate to a hotel for the next five days, we felt confident that they would do a good job. We handed over a set of keys for them to use. They told us that they would be using a lock box on our house. On Saturday morning I returned home to pick something up and I had forgotten my keys at the hotel. I called my partner to tell him to call AZ Fire & Water to get the lock box code so that I could get in. To my surprise, they had not locked our home and I was able to enter without my keys. Anyone could have walked right into our home once they were gone. We informed them of their HUGE oversight as well. Upon entering I noticed items missing as well as damaged. They did inform us of damaging our bookcase which was unrepairable, but they did not inform us of other damage.
Once payment came due our insurance company requested verification for overcharged services and materials. AZ Fire & Water would not comply. This information was requested at least three times. Every time they did not respond. One of the fees was for HAZMAT PPE. We were at our home for a few hours before we left for our hotel on that Thursday and did not see one employee of AZ Fire & Water doffing HAZMAT PPE. I work in an industry in which I knows what this is. Jeans and shirts are NOT PPE.
Once they determined that our insurance company would not pay the $1500 overcharges, they came after us for payment. We told them that they had the chance to get paid. They threatened a lien on our home. I expressed that if they tried to do that, we have enough evidence to defend ourselves in court. I had to file a police report for my missing items as well, as they are valuable and very sentimental. They have not to this day replaced our damaged items or compensated us for the items that came up missing.
I would NOT recommend this company.

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