Best Damage Restorations in Phoenix, AZ

Solid quote in detail, workers on time, careful work, good clean up, happy wife.

I cannot speak more highly of my experience with Lotus! Tanner from Lotus came out to check to see if there was mold behind my wall due to water damage. Tanner did a thorough inspection and after inspection told me that there was no mold so I asked what I owe him for the inspection and he said nothing. He wouldn't even accept a tip. I don't know any service provider to ever do an inspection for free so I was blown away to hear that I didn't owe anything. It speaks to the honesty and integrity of the leadership and staff. I would highly highly recommend Lotus to anyone and everyone. I will call no other company for my mold and restoration needs. Thanks for taking great care of me Lotus team!

We called Bryan when we had a mold problem that nobody could seem to find the source of. He spent the time to look over everything we had had done already, came to the house, spent almost two hours walking through and highlighting things to us, explaining the significance, etc. Then he gave us detailed information about what he would do, what things to watch out for, and what he would do in the meantime. The thing that impressed us the most is he didn't charge for any of it and even told us things that we could do (e.g., renting air movers from Home Depot instead of from him) that would be more convenient for us but lose him money. I wish everyone could be like Bryan - awesome service and great explanations. Definitely seems way more above board than some of the more popular mold remediation outfits.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I received fantastic service from ServiceMaster by Desert Dry. Kevin and Kevin were my technicians and they were so great. Great communication and patient with describing the work to be done. They accommodated my all of my requests and I feel confident that my house is completely dry and I'm no longer worried about mold. Recommend them 100%.

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

We have worked with Ken and Marymargaret on many projects. They are both very honest and hardworking and easy to work with and for.
We look forward to working with them on other projects as they arise and give them a high thumbs up for others who seek their services!
Thank you
Phillip Boldt

Ray was recommended to us by our interior designer who was new to the area. We decided to go with him because of the professional rapport with our designer, he gave the most detailed estimate of the contenders (which isn't saying much), and because he fell in the middle of the price range for our higher end home remodel.

The pro is that the job was completed, albeit 3 months after the promised completion date. The cons unfortunately outweigh the pro.  I do not feel like they are accustomed to higher end home remodels. And I would not recommend them for that purpose.

Ray subcontracted the job to another general contractor and was not very involved in the job so there was a definite breakdown in communication between us, him, the designer, and the work crew. He didn't listen to our plans and we were constantly stressed with ironing out problems that should not have come up, or that he should have dealt with directly. Most of the time it felt as if I was doing the GC job and just paying him in name only. The workmanship was sloppy and unfinished. We had to constantly tell them to finish what they started, fill obvious holes, fix shoddy tile work, etc.It was a headache that became more and more expensive as each supplemental work order was added just to finish the work.

Ultimately after a disaster their work would be an improvement, but for a home remodel working with them was a disaster in and of itself.

We have had Sun Bright Pool service come out on several occasions to repair our pool equipment, through our Home Warranty company. They are terrific, to say the least.  They are professional, knowledgeable, neat and clean, and all very personable.  They provide excellent service and provide us with detail on what is needed or has been done each time.  This past week Jerry came out and serviced the pool pump.  He called me when he was done, explained what he did and wanted to verify that there were no other problems we wanted him to check.  A great guy!!  Just like the others that have been sent out!

Thank You Sun Bright!!  You have my vote of excellence!!!

I couldn't be more pleased with Prostruct Builders.  My roof was done in one day! From tear-off in the morning to finishing touches at night.

My roof was damaged in a wind storm and Zach handled everything with my insurance company.  He walked me through the entire process, explaining what was happening and what would come next.  In the end, everything turned out exactly as he said it would.  Not only is Zach very personable, he's reliable and let me know when he would be here.  I was never left wondering what was going on.

Zach even moved the start work date for me so that he could be on-site while they were working, per my request.

I would absolutely recommend this company and am grateful to have had such an easy experience.

You want these guys. I had a money pit that was eating me alive and needed to get out of. To do so required extensive repairs starting with roof and resulting extensive water damage. Additionally, prospective buyers, all had lists of things they wanted done and I had moved out of town. I essentially had to outsource this to Frank and his team at GXS. They were fast, timely, and the work was high quality. As valuable to me was how they went above and beyond to help me manage the house while I was away, provided great advice on what to address and not address in the selling process and guidance on how to counter some of the asks from the buyer. They provided value way beyond their bill.

Driving on the 10 W when either the owner or an employee decided that they were above waiting to get off on Avondale BLVD. Cut right in front of me (when there was clearly no room) in his lifted tan Toyota Tacoma with my son, causing me to slam my brakes on. After giving him a well deserved honk he decided it would be smart to get aggressive with his brakes. Complete trash can of an employee. Riding people's rears and flooring it on streets in and out of traffic. Then we get stuck at a light and he gets cheeky creeping up next to me going to town on his horn while waiting for the light to turn green. You guys should be embarrassed to have someone like this driving around with your logos all over their truck. If you're the owner, then you should be embarrassed to call yourself one. I'll just go ahead and pass this around so that everyone knows how unprofessional you are.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton.  He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeny, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me - to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

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