Best Damage Restorations in Phoenix, AZ

I picked this company due to the other reviews and I am so disappointed. The first guy came to do our downstairs bathroom walls and they look...decent. But he was so messy and he tracked something red all over our floors that I had to scrub off our floors when he was done. Then they told us it would be a few weeks to have our floors done in the upstairs bathroom...the next week they randomly showed up at 7am to do the floor (no one had called to book an appointment or anything) and we had to unexpectedly take days off from work and it was even more annoying that they told us it would take 2 days and it took 4. No one from management ever called to apologize or anything. The floors are finally done and they left our bathroom disgusting. I don't expect the bathroom or anything to be perfectly clean but it took me an hour just to clean their handprints and random pieces of grout off of our walls and cabinets and shower. They nicked the corners of our our walls leaving marks and missing paint and they DESTROYED the paint all above our baseboards and now we are going to have to pay to have our walls repainted. And now it's been 3 weeks since they did the work and the grout is already breaking and coming out from between the tile. I pick up pieces of grout almost every day. I'm pretty sure they didn't do a sealant or anything. Again we are going to have to pay more money to have the work redone. They also left a piece of broken tile or something under the carpet leading into the bathroom so now we step on a hard shard of tile every time we enter our bathroom. No one ever called to make sure the work was done right or that everything was okay with the work...but best believe they were really quick to call me to collect money. And even when I explained I was waiting on my insurance company to pay them...they were again pretty quick to threaten to send me to collections. I know times are weird and they continued to tell me how busy they are...but it's not an excuse for sloppy work and bad customer service. We paid thousands of dollars for our bathrooms to look worse than how they started 3 months ago.

Very professional company to work with.  Both Nichole and Jill are well experienced in our industry, a caring solution for your flood, fire, environmental needs.  Super great ladies!

I found myself in the most impossible, stressful situation and needed help badly and fast. Contacted Bryan Swallow and from the first minute we spoke- I knew I was in good hands. I didn't realize how good until my project took many different  turns (because it was an out of the ordinary voc situation. I guess all of those are out of the ordinary but this one- for the books)!

Bryan always, always answers his phone and is polite, courteous and beyond helpful. Nothing is too big of an ask. He is a wealth of information for anything disaster related. Plus, if he doesn't do it- he has a roledex of equally fantastic contacts that can. Trustworthy, prompt and careful. Detail oriented!
He was the only one that said he could and would help me - and he did. Above and beyond. Highly recommend. And he is a very nice person. Thank you.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

Had a horrible experience with this company.  They are just out to get money from your insurance company.  Be extremely cautious.

We have had Sun Bright Pool service come out on several occasions to repair our pool equipment, through our Home Warranty company. They are terrific, to say the least.  They are professional, knowledgeable, neat and clean, and all very personable.  They provide excellent service and provide us with detail on what is needed or has been done each time.  This past week Jerry came out and serviced the pool pump.  He called me when he was done, explained what he did and wanted to verify that there were no other problems we wanted him to check.  A great guy!!  Just like the others that have been sent out!

Thank You Sun Bright!!  You have my vote of excellence!!!

Mission restoration was prompt and reliable. They came on site and identified the source of the leaking. It was hard to find someone during the holiday season. I'd highly recommend them for the service.

GXS construction is the best company in Phoenix. Onwer and emplyees at GXS are very professional. Estimator showed up on time. Report send out on time. Estimate  Report is very clear describe the damage, root cause, include draw and dimension. Insurance company willing to pay for  the damage when adjuster see the estimate from GXS construction.
Highly recommend.

We called Water Fighters out after a flood in our upstairs bathroom took place and they were out very quickly. Initially I was taken by their professionalism and Brandon and Nic made me feel very taken care of as far as what would happen with insurance claims and such. Prior to getting word from insurance they said they would need to remove all continuous flooring which was carpeting in halls, 3 bedrooms and down our stairs. I tried pumping the brakes on removing carpet that was not affected but they insisted so we trusted their word. It snowballed shortly after we got word that our insurance would only be paying 10k for the incident. Simultaneously to this news, their rebuild bid of 27k total arrived, 10k being for mediation alone (cutting drywall, fans, etc). I asked them to work with me on it since I'm all out of pocket and they came down 5k, but ONLY if I agreed to do the rebuild with them otherwise the mediation would need to be paid in full. Well there goes the insurance money. So in the interest of getting a deal and our moneys worth, we agreed. To start the job I paid the 10k in full and 7k to begin the rebuild.

Last week after they finished the drywall, I spoke with my project manager about putting hardwood instead of carpet and procuring it and all the bathroom items such as vanity and fixtures. Cool, got thumbs up- said we will look at it Tuesday. Come Tuesday it's suddenly a complete disaster, as they put it-  we are expecting upgrades and completely changed the scope.  First of all, we paid for the upgrades- so by all reasonable and intelligent logic those materials they had planned to procure on their itemized bid should be deducted and bid reworked with only the change in scope of labor. (The materials came out to 6500 of the bid). They refused to see eye to eye with me on this and kept throwing their discount in my face like I'm some charity case. I was a paying customer $17,000 in at that point and all that's been done is drywall repair and texture (using their own numbers the work they've done so far is worth $1500). I told them I'd be more than happy to pay difference in instal but rework the bid with no materials and adjust the labor to hardwood flooring installation. NOPE. They refused, wanted to add supplemental charges to install the flooring and the vanity. I had 4 other highly respected veteran contractors come through my house yesterday and told me flat out this is a straight hustle and to get them the heck out of my house asap. I called them this morning and fired them. We are losing 5500 in labor or whatever the hell else they SHOULD do for what I paid them but I'd rather walk away. I will not give them another dime. The funny part is I've already subbed out the work to a flooring guy, painters, electric and a contractor and am getting it all done this week for $5000. Water fighters told me they would have painted half our walls and left me with no floors for the full $12,000.... They'd set my upgraded vanity and mirrors for an extra $2400 and god knows how much they would've tacked on for the floors.

Companies like this tailor to clients that can collect large chunks from insurance companies for the rebuild. I'm disappointed as they sold themselves to be such great people but when it boils down it they've got complaints with ROC and an F with BBB. I have to question the overall intelligence of the owner as well. What's the point of an itemized invoice if it can't be adjusted?

Don't get involved with these people. They insist they tried to help us best they could. Photos are our house now not including downstairs where they only repaired the celing drywall and texture. After $17,000 in. What a fucking joke!

I'll also add that they sequestered me for reviews at least 4 times during our 2 weeks working together. I said I would at the end, absolutely! As a business owner myself I know how important it is. So here's the review as I promised :)

Here is what I now know from a dear friend and neighbor of ours who recently had a leak from a neighboring condo ruin her bathroom ceiling and cause her bathroom walls to nearly collapse. She turned the matter over to her insurance company  - and her carrier referred her to Arizona Fire and Water Restoration, Inc.  

It quickly became obvious that this company is out to milk the insurance carrier for as much money as possible while doing little or nothing to help the homeowner, who may desperately need help!  This company lied, didn't show up, and seems to have billed for things they did not do, left their useless equipment running in her home for days or weeks on end - and it did no good what-so-ever. When she complained, they accused her of all sorts of horrible things, impugned her character, and worse!  This company is, in my opinion, the last company you want to call if you need help in an emergency situation!!  

We live in a condo complex with nearly 200 units and have let all the homeowners and the board know of this wretched firm and their potentially illegal and greedy machinations!  My heart felt advice is to avoid this company like the bubonic plague!  

If your insurance carrier should refer you to them, get someone else!! Remember the insurance carriers can get kick backs, referral fees and more from these 'referrals'.  Certainly not all insurance companies do so, but enough do this sort of thing, that you must be suspicious of any referrals you get from the insurance company.  

As for Arizona Fire And Water Restoration, INC., my friend and neighbor has consulted counsel and is getting ready to sue them for their malicious attack on her character, fraud, and worse!  Their shoddy treatment of her is nothing unusual.  They have done this to may others thinking they will intimidate people into paying them for outrageous bills and services they did not perform at all, or 'remediation they did not even provide! Hopefully their legal defense costs will put them out of business - which is just where they belong, in my opinion.

Do not go for their excellent ratings. These can be faked by friends & associates and other people signing up for a new and fake Yelp account. It's not hard to do.  If you do not talk to previous happy customers, (chosen at random from a list of at least 20-30 people), then don't believe their ratings! NOT ONE WORD OF THEM.  The only reviews you can count on being accurate are, sadly, the bad ones. If I could have given them less than 1 star as a rating (like a negative number of about 10 or so), I would have done so happily!

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php