Best Damage Restorations in Phoenix, AZ

We rely heavily upon the advice and recommendations of our insurance salesperson particularity when dealing with matters regarding personal possessions.  

We had major plumbing and drywall issues at our investment property. We contacted State Farm and they provided 3 companies which could assist. We interviewed all candidates and rating their turnaround times, responsiveness, workers and staff, as well as cost, we selected Western Skies.

We were pleasantly surprised to see how well they did and were able to accomplish within a reasonable time and cost budget. The office staff was easy to work with and their workers' goal was to address our needs and satisfy our expectations.

We plan to use them in the future and have recommended them to others and in particular notified Stare Farm, as well as our residential community, Western Skies should be on the top of their recommended list.  

Western Skies Office: 480-507-9292

I own a small plumbing company and we work with Jill and her team regularly. They routinely impress our cutomers with their level of customer service, quality work, communication, and integrity. They truly care about people and making disasters into homes again.
When we refer a customer to them, it's nice to have the peace of mind that comes with the knowledge they will be well taken care of. You can trust Lotus

Best service ever! I was completely impressed.  we came home to what we thought was a small issue that turned into a huge issue. I was in complete panic mode and then I called AZ Environmental contracting. Bryan was amazing. He was so completely detailed, kept me updated every step of the way. He called my insurance and worked with them and the adjuster so I didnt have to do anything. For as awful as the situation was, they made it a great experience and if we ever have any troubles in the future, they will be the first place we call.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I received fantastic service from ServiceMaster by Desert Dry. Kevin and Kevin were my technicians and they were so great. Great communication and patient with describing the work to be done. They accommodated my all of my requests and I feel confident that my house is completely dry and I'm no longer worried about mold. Recommend them 100%.

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

Honesty and responsiveness are two important qualities when looking for a contractor and Hydropro is both of those. Jennifer is awesome to work with! She responded quickly to emails and was more than patient with us when we had to postpone our project. In the middle of our project we had a separate issue that occurred and Ray gave advice on what to look for, questions to ask and a price range of what to expect. Our project was seamless from start to finish!

My home warranty sent Sunbright pool service to fix my pool pump. I knew I was in good hands when they called shortly after I put the claim in and scheduled the visit for the next morning. They were very professional, arrived on time and most importantly fix my pump. A+ service!!!

Our roof,deck, and facia on our cabin in Pinetop, Az were severely damaged in a recent hail storm. We needed a new roof, front deck and facia. We hired Thomas Doran of Prostruct Builders! He handled every step from a new roof, new front deck and repair of badly dented facia. He was fabulous! He arranged and managed every aspect of the restoration! Everyone he hired, did great work. I didn't have to do a thing.
Kudos to one of his subs, Hogoboom Restoration who replaced and restained all the new wood. Alex, the company head, along with his assistant Christian did impeccable work.
I would highly recommend using Thomas Doran, with Prostruct Restoration, for any large home project!

We had a small roof leak and contacted roofers recommended by tradespeople and on Angie's List.  Many were not available for several months.  GXS came the same week to evaluate and gave us a very reasonable estimate for the repair.  They were responsive to phone calls and able to schedule repair within 7-10 days.  Crew was efficient and completed the work in one day, leaving everything spotless.  When tiles were removed, they confirmed source of leak with us.  They needed a few additional supplies - and the charge for them was extremely reasonable.  They were recommended by our AC man, and he was right.  They are a great company.  I am keeping them in my file for any future work we might need...they also do general contracting.

We called Water Fighters out after a flood in our upstairs bathroom took place and they were out very quickly. Initially I was taken by their professionalism and Brandon and Nic made me feel very taken care of as far as what would happen with insurance claims and such. Prior to getting word from insurance they said they would need to remove all continuous flooring which was carpeting in halls, 3 bedrooms and down our stairs. I tried pumping the brakes on removing carpet that was not affected but they insisted so we trusted their word. It snowballed shortly after we got word that our insurance would only be paying 10k for the incident. Simultaneously to this news, their rebuild bid of 27k total arrived, 10k being for mediation alone (cutting drywall, fans, etc). I asked them to work with me on it since I'm all out of pocket and they came down 5k, but ONLY if I agreed to do the rebuild with them otherwise the mediation would need to be paid in full. Well there goes the insurance money. So in the interest of getting a deal and our moneys worth, we agreed. To start the job I paid the 10k in full and 7k to begin the rebuild.

Last week after they finished the drywall, I spoke with my project manager about putting hardwood instead of carpet and procuring it and all the bathroom items such as vanity and fixtures. Cool, got thumbs up- said we will look at it Tuesday. Come Tuesday it's suddenly a complete disaster, as they put it-  we are expecting upgrades and completely changed the scope.  First of all, we paid for the upgrades- so by all reasonable and intelligent logic those materials they had planned to procure on their itemized bid should be deducted and bid reworked with only the change in scope of labor. (The materials came out to 6500 of the bid). They refused to see eye to eye with me on this and kept throwing their discount in my face like I'm some charity case. I was a paying customer $17,000 in at that point and all that's been done is drywall repair and texture (using their own numbers the work they've done so far is worth $1500). I told them I'd be more than happy to pay difference in instal but rework the bid with no materials and adjust the labor to hardwood flooring installation. NOPE. They refused, wanted to add supplemental charges to install the flooring and the vanity. I had 4 other highly respected veteran contractors come through my house yesterday and told me flat out this is a straight hustle and to get them the heck out of my house asap. I called them this morning and fired them. We are losing 5500 in labor or whatever the hell else they SHOULD do for what I paid them but I'd rather walk away. I will not give them another dime. The funny part is I've already subbed out the work to a flooring guy, painters, electric and a contractor and am getting it all done this week for $5000. Water fighters told me they would have painted half our walls and left me with no floors for the full $12,000.... They'd set my upgraded vanity and mirrors for an extra $2400 and god knows how much they would've tacked on for the floors.

Companies like this tailor to clients that can collect large chunks from insurance companies for the rebuild. I'm disappointed as they sold themselves to be such great people but when it boils down it they've got complaints with ROC and an F with BBB. I have to question the overall intelligence of the owner as well. What's the point of an itemized invoice if it can't be adjusted?

Don't get involved with these people. They insist they tried to help us best they could. Photos are our house now not including downstairs where they only repaired the celing drywall and texture. After $17,000 in. What a fucking joke!

I'll also add that they sequestered me for reviews at least 4 times during our 2 weeks working together. I said I would at the end, absolutely! As a business owner myself I know how important it is. So here's the review as I promised :)

My family & I suffered a house fire on March 31, 2019.  As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AZ Fire & Water Damage Restoration INC. (AFW) on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy.  Just  for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AFW have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

AFW initially promised repairs on home would be done by October 2019,
then this got pushed to before Christmas 2019, then end of the year 2019, then end of February 2020, then end of April 2020...

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, &  AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized.  My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable.  Floors had not even been finalized by this time.  

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

Work on the home slowly continued after we moved in, with workers often showing up whenever they pleased, without any regard that my family & I were  living in the home, until I demanded another walk through with AFW's general manager, Hamilton, on 6/9/20, in order to beseech the company to finalize work.

We lived WITHOUT AC in the 100+ degree AZ summer for about a week before they finalized installing the AC.  Working with the company that AFW subcontracted to instal the AC has been another headache for us, as the company, Pinnacle Performance, has come out to the home more than a dozen times attempting to resolve issues resulting from poor workmanship.  Another AC company was hired on 8/13/202 by AFW to double check the 1st company's work & the tech that came to the house labeled the Pinnacle Performance's work as ghetto work, & found many issues with the AC. These issues have yet still be to resolved.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn't recommend this company to anyone & working with AFW has been a complete nightmare.  I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

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