Best Damage Restorations in Phoenix, AZ

Western skies did a fantastic job on replacing our water heater and repairing the pedestal which the water heater sits on that had extensive water damage. They came out within a few hours of calling and gave me a quote. Great pricing! A+ for customer service as well. Joanne was always prompt at getting back to me and answering any questions. The job was done in a day so we didn't have to go without hot water. Highly recommend!!!

I was referred to Jill and Lotus for a plumbing issue with possible water damage to my home.  Jill was very informative and took a lot of time to talk to me over the phone regarding my situation.  I was very impressed by her and just as impressed by her inspector. He came to our home and gave us a fair and honest evaluation of what really needed to be done after being previously quoted thousands of dollars by another company for repairs that weren't necessary. I appreciate the time and honesty this company offers and would definitely refer them to anyone needing services or use them again if I need them.

This was the first time my family and I have had to go through this very stressful situation. AZ Environmental Contracting was transparent in every step. Their attention to detail and understanding of our unique needs made this situation as pleasant as it could be. We thank AZEC for walking us through this project. I hope you never have to go through this, but if you do. This should be the only number you call.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

Thank you Desert Dry! They were prompt, helpful and responsive through our entire process. Even when we thought everything was done, and we needed some assistance months later, they took care of it with the same level as our initial service! This was our first (hopefully last) issue with dealing with a fire incident with our insurance, they communicated well and kept both us and our insurance in the loop. Though I hope to never need them again, I would trust them and recommend them to anyone!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

Holy Carpet Cleaner Batman!!! Tim and Ray Odom With AZ Hydro Pro came and save our carpet (again)! Chris Tousley was absolutely getting new carpet this week as it is terribly embarrassing to have this in our home. LOOK what happened. Tim also said we have really good carpet and it will last another 5-6 years with their care. Go for it! I dare you to save me a few thousand dollars. -- feeling wonderful.    Go see my before and after photos on Facebook: facebook.com/azhydropro  PROOF!

Our pump was not working and Sun Bright Pools said they would be here between 7-9... their tech showed up 7-730and had our problem fixed within  half hour!  We needed a new capacitor!!  Thank you Sun Bright Pools!!

I cannot say enough great things about Chad and ProStruct builders. We just got finished with a roof installation and the process was great. They started early, stayed late and brought a big crew to complete the work quickly. The results were fantastic, and the cleanup was top notch. Highly recommend.

We had a small roof leak and contacted roofers recommended by tradespeople and on Angie's List.  Many were not available for several months.  GXS came the same week to evaluate and gave us a very reasonable estimate for the repair.  They were responsive to phone calls and able to schedule repair within 7-10 days.  Crew was efficient and completed the work in one day, leaving everything spotless.  When tiles were removed, they confirmed source of leak with us.  They needed a few additional supplies - and the charge for them was extremely reasonable.  They were recommended by our AC man, and he was right.  They are a great company.  I am keeping them in my file for any future work we might need...they also do general contracting.

We called Water Fighters out after a flood in our upstairs bathroom took place and they were out very quickly. Initially I was taken by their professionalism and Brandon and Nic made me feel very taken care of as far as what would happen with insurance claims and such. Prior to getting word from insurance they said they would need to remove all continuous flooring which was carpeting in halls, 3 bedrooms and down our stairs. I tried pumping the brakes on removing carpet that was not affected but they insisted so we trusted their word. It snowballed shortly after we got word that our insurance would only be paying 10k for the incident. Simultaneously to this news, their rebuild bid of 27k total arrived, 10k being for mediation alone (cutting drywall, fans, etc). I asked them to work with me on it since I'm all out of pocket and they came down 5k, but ONLY if I agreed to do the rebuild with them otherwise the mediation would need to be paid in full. Well there goes the insurance money. So in the interest of getting a deal and our moneys worth, we agreed. To start the job I paid the 10k in full and 7k to begin the rebuild.

Last week after they finished the drywall, I spoke with my project manager about putting hardwood instead of carpet and procuring it and all the bathroom items such as vanity and fixtures. Cool, got thumbs up- said we will look at it Tuesday. Come Tuesday it's suddenly a complete disaster, as they put it-  we are expecting upgrades and completely changed the scope.  First of all, we paid for the upgrades- so by all reasonable and intelligent logic those materials they had planned to procure on their itemized bid should be deducted and bid reworked with only the change in scope of labor. (The materials came out to 6500 of the bid). They refused to see eye to eye with me on this and kept throwing their discount in my face like I'm some charity case. I was a paying customer $17,000 in at that point and all that's been done is drywall repair and texture (using their own numbers the work they've done so far is worth $1500). I told them I'd be more than happy to pay difference in instal but rework the bid with no materials and adjust the labor to hardwood flooring installation. NOPE. They refused, wanted to add supplemental charges to install the flooring and the vanity. I had 4 other highly respected veteran contractors come through my house yesterday and told me flat out this is a straight hustle and to get them the heck out of my house asap. I called them this morning and fired them. We are losing 5500 in labor or whatever the hell else they SHOULD do for what I paid them but I'd rather walk away. I will not give them another dime. The funny part is I've already subbed out the work to a flooring guy, painters, electric and a contractor and am getting it all done this week for $5000. Water fighters told me they would have painted half our walls and left me with no floors for the full $12,000.... They'd set my upgraded vanity and mirrors for an extra $2400 and god knows how much they would've tacked on for the floors.

Companies like this tailor to clients that can collect large chunks from insurance companies for the rebuild. I'm disappointed as they sold themselves to be such great people but when it boils down it they've got complaints with ROC and an F with BBB. I have to question the overall intelligence of the owner as well. What's the point of an itemized invoice if it can't be adjusted?

Don't get involved with these people. They insist they tried to help us best they could. Photos are our house now not including downstairs where they only repaired the celing drywall and texture. After $17,000 in. What a fucking joke!

I'll also add that they sequestered me for reviews at least 4 times during our 2 weeks working together. I said I would at the end, absolutely! As a business owner myself I know how important it is. So here's the review as I promised :)

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton.  He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeny, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me - to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php