Best Damage Restorations in Phoenix, AZ

I picked this company due to the other reviews and I am so disappointed. The first guy came to do our downstairs bathroom walls and they look...decent. But he was so messy and he tracked something red all over our floors that I had to scrub off our floors when he was done. Then they told us it would be a few weeks to have our floors done in the upstairs bathroom...the next week they randomly showed up at 7am to do the floor (no one had called to book an appointment or anything) and we had to unexpectedly take days off from work and it was even more annoying that they told us it would take 2 days and it took 4. No one from management ever called to apologize or anything. The floors are finally done and they left our bathroom disgusting. I don't expect the bathroom or anything to be perfectly clean but it took me an hour just to clean their handprints and random pieces of grout off of our walls and cabinets and shower. They nicked the corners of our our walls leaving marks and missing paint and they DESTROYED the paint all above our baseboards and now we are going to have to pay to have our walls repainted. And now it's been 3 weeks since they did the work and the grout is already breaking and coming out from between the tile. I pick up pieces of grout almost every day. I'm pretty sure they didn't do a sealant or anything. Again we are going to have to pay more money to have the work redone. They also left a piece of broken tile or something under the carpet leading into the bathroom so now we step on a hard shard of tile every time we enter our bathroom. No one ever called to make sure the work was done right or that everything was okay with the work...but best believe they were really quick to call me to collect money. And even when I explained I was waiting on my insurance company to pay them...they were again pretty quick to threaten to send me to collections. I know times are weird and they continued to tell me how busy they are...but it's not an excuse for sloppy work and bad customer service. We paid thousands of dollars for our bathrooms to look worse than how they started 3 months ago.

I had a great experience with Nichole at Lotus Contracting.  I crashed my car through my closed garage door and almost went completely through the back wall of the garage.  The wall I damaged had all the utilities coming into the house (water, electric, gas) and all were damaged.  It was extremely stressful with all the adjusters and inspectors and having to move out while repairs were being completed.  Nichole was so nice and understanding, even as I was losing it.  Nichole took over everything and kept me updated regularly.  Most importantly, when she said her guys would be at the house, they were there EARLY and ready to work.  When I asked her how long the repairs would take, she didn't sugar-coat it.  She estimated how long it would take and the repairs were done actually about a week early.  That is because she took it upon herself (I didn't ask) to call the city inspector and lean on him to get his inspection done before all the stucco and paint was done so the utilities could be turned back on.  Nichole showed that she cared about my situation and did everything she could to help me.

This was the first time my family and I have had to go through this very stressful situation. AZ Environmental Contracting was transparent in every step. Their attention to detail and understanding of our unique needs made this situation as pleasant as it could be. We thank AZEC for walking us through this project. I hope you never have to go through this, but if you do. This should be the only number you call.

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

I can't say enough about the professionalism and great customer service this company exhibited. They were recommended by our insurance company after an upstairs bathroom flooded and caused weak walls and mold. Every part of the team-Paul, Corbin, Alex, Nathan and Sandy-were exceptional. My elderly mother lives in the condo and they went out of their way to make her bathroom safe and accessible during and after the work. . Highly recommended!

Last night we had a midnight call on a holiday weekend from a tenant that had a leak that could not easily be explained over the phone. We called Service 1 at midnight and they were happy to take the call and prompt to be on site within the hour. Woke up this morning to a call from Rob letting me know it had been easily resolved with no damage and significantly cheaper than we expected. Wow! Consistently the team at Service 1 Restoration has helped us out of what were minor catastrophes only to find out that they were able to remedy our plumbing or leak situation significantly easier (and cheaper), than we expected. As a property management company owner the value of having industry providers that are on time, honest, and know their stuff, is paramount to the success of our business. Thank you Service 1 for letting us sleep easier knowing you are on the job!

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

Honesty and responsiveness are two important qualities when looking for a contractor and Hydropro is both of those. Jennifer is awesome to work with! She responded quickly to emails and was more than patient with us when we had to postpone our project. In the middle of our project we had a separate issue that occurred and Ray gave advice on what to look for, questions to ask and a price range of what to expect. Our project was seamless from start to finish!

Our pump was not working and Sun Bright Pools said they would be here between 7-9... their tech showed up 7-730and had our problem fixed within  half hour!  We needed a new capacitor!!  Thank you Sun Bright Pools!!

I worked with Sam on my roofing project.  He kept me informed during the process and did all the leg work with the insurance company.  The crew that did the work on the roof were amazing.  I don't think I've ever seen harder working people in my life.  Both days were over 108 degrees and these men worked from early morning to 7:30 or so in the evening.  I was very impressed with their dedication and work ethic.  Without question I highly recommend this company.

Totally unprofessional and 30 grand over the quote we accepted elsewhere.
Frank is a complete loser with a huge ego and very little knowledge.

I hired these guys to do dry out and drywall replacement for an air handler leak. They said they could not give me a complete estimate until they dried and tore out the drywall.  That was nearly two weeks ago.  They still haven't provided an estimate.  Their project manager, Brandon, is just plain rude when he answers the phone and constantly asks how I got his number (it was given to me by the company he works for!).  It's time to call in someone else to finish this job. Don't hire these guys.

Arizona Fire & Water Restoration is the company I pull out of my bag of tricks when one of my customers (I'm a local real estate agent) needs to deal with an unforseen emergency like a flood or fire.

I met Jim Doorley from AZ Fire & Water when he was referred to me from JoEllen James at State Farm. Insurance companies deal with these unpredictable events all the time and I've known JoEllen for 10 years; I guess you could say I trust her recommendations completely.

Right away when I met Jim I could tell that he is a great and personable resource for my to have for my clients. I have AZ Fire & Water on my app right now where my clients can access all of my vendors at the click of a button. I give Arizona Fire & Water a BIG thumbs up!

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