Best Damage Restorations in Phoenix, AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

An office in my home was flooded in August 2012. I called ACR since they had previously cleaned my carpets. Their response was immediate. They did a  professional and thorough job of removing my carpet and ruined drywall. They also treated the room for mold. The workers kept me informed of every step of the process and interacted with my insurance adjuster to get the job done. I feel they went above and beyond what was required to do the job. They were always available by phone and provided useful suggestions along the way.I would definitely recommend this company not only for carpet cleaning but especially in those stress filled times of home damage.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

I have to give a low review as this company is trying to be something it's not -- a restoration company.  The water restore via heat and fans was good service.  The rebuild was chaotic, no one knew what anyone else was doing, the project managers (which changed) indicated it was a known internal problem that needed to be improved.  They DO NOT understand the value of high end items in order to value them.  They do not have a sense of urgency unless it's the sales process which is a bulldoze from water remediation into construction promising the entire way you'll be involved, etc.  Absolutely untrue.  No communication.  They don't listen to what the customer wants.
They jackhammered a custom marble entry medallion when it could have been saved without asking us first and unless Hayden is no longer with the company, they absolutely knew we had a desire to save the medallion which they claimed we didn't tell them about.  The estimator put in writing that no outside wall was revealed during kitchen demo and I sent him a photo of it -- they did no lead testing of the wall painted in the 1960s.  He was even there after the demo was done and I pointed out the wall.  The only service we found as well done was the dryout with heaters and fans.  There is damage done due to the poor work of demolition, and by the time the estimate was done it is clear this company is not ready to offer anything but water and fire remediation.  The owner refuses to return phone calls to talk with customers which we tried to do several weeks to understand their process and methodology.   Find a good reliable general contractor until this company is ready to be a reconstruction company.

After a hailstorm, they moved in and sold hard;  promised a lot and provided little beyond the basics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. Many promises was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.

******This is an update to my previous review. I did speak with Randall who was very concerned about how my case was handled and assured me that he would look into the matter. He said it is not their place to say what an insurance company would or would not cover and their intentions were to stop any future damage. I appreciate the fact Randall called and did his best to address this issue. - If you do business with this company, I would recommend you proceed with caution and make sure they do a better job communicating with you then they did with me. *********

We are out of state owners of a condo in Phoenix. We had a leak in the upstairs bathroom and was referred to EcoDry by the plumber to come and look at the damage. They told my wife it needed fans put in and some drywall would need to be removed. They sent her a form to sign (Beware) this gives them the right to tear up your house. They literally demoed the entire Kitchen down to the studs and the bathroom to the studs without ever asking our permission if that was ok! When I called them to the carpet on this issue they said the form my wife sign gave them permission to do whatever it takes so they took upon themselves to gut our condo. I called Dallas our rep who told me not to worry the insurance company would pay for their services and would pay for all the damages. I asked him how was it possible for the insurance company to pay now because you demoed everything and there is nothing to see. Again he assures me they took pictures and documented everything and he had NEVER lost against an insurance company when it came to paying a claim. One additional side note, this condo is rented out - so this company literally gut my condo and forced placed me into paying for hotel fees for my tenant while I shopped around to fix all the damages they caused. In the end, Dallas was wrong, and no he did not document everything nor did he take enough photos to satisfy the insurance company, and of COURSE they turned down the claim. I would strongly recommend you NEVER do business with this company - you can not trust anything they say it is a completed scam because in the end after the insurance company turns down your claim they come back to you to pay them for gutting your house without permission...... totally ridiculous. BTW they refer RMJ construction company which provided a bid that included $10,000 in repair cost - $4,800 dollars to rebuild the box to the cabinets so they could put the old facings on them - LOL - OMG that is way out of line pricing  - we put in brand new shaker cabinets for $3800. I would strongly recommend you stay away from that company as well. ---- OVERALL BAD EXPERIENCE WITH A COMPANY THAT SHOULD BE PUT OUT OF BUSINESS FOR TAKING ADVANTAGE OF HOMEOWNERS.

Stratton Restoration started out very strong, but finished the job incredibly weak. Shane assessed the damage and started the ball rolling with excellent customer service and was highly professional. Casey, our project manager, started the job enthusiastically and professionally, but that level of customer care fell off dramatically after learning we had submitted a 5 star review. Jerome, Stratton's drywall specialist was excellent throughout his time on our job. He is an artist when it comes to mudding and finishing the job. His repair of our walls was seamless and undetectable. Stratton subs-out their tile work and the company they use is incompetent. They installed chipped tile, left gaps, and their employees were incredibly unprofessional. When the issue came about, Casey assured me he would get another company to finish the job correctly. Then, Casey said they'd be using the same company, but that he would be directly supervising the job. Casey failed to supervise and the tile guys were a no-show on Monday and when they arrived to complete the job, chipped three more tiles and left, leaving two of the tiles unchanged. They also damaged the cabinet in the bathroom, damaged our bedroom wall that will require putty and paint, and marred the bathroom walls. Casey said he'd be by at the end of the day to reinstall our toilet, after the tile job was completed. Casey was a no-show and didn't bother to call or return our calls after we left two messages. We waited for hours and finally decided to run the errands we had put off while waiting for Casey. The following day Casey showed up to install our toilet and when confronted about his not showing up, remarked, Well, I'm here now. No apology for putting us out, for no-showing, and for not calling. We will be letting The Hartford know of what transpired throughout the job and that maybe, just maybe, Stratton Restoration doesn't deserve their preferred status with them.

AVOID this company at all cost!!!!! The list of things this company screwed up is to long to explain. Charged me $9,000.00 to remove less then 50 sq feet of sub flooring then left me with gigantic holes in my house and didn't even come back to finish there work. Told me they would put back the shower unit in my bathroom then proceeded to rip apart the shower so it could never be used again. They are fast talkers but don't do what they say they will, DO NOTuse these people PLEASE go some where else.

We had a huge water mess from a leaking faucet.  PJ was easy to work with and he and his team did a great job remediating the  water mess in my house.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We paid a great deal of money to have our pavers sealed by this company 1 1/2 years ago. Six months later they looked terrible, We have called for 1 1/2 years and they have never returned the call. Stay away from this business. It is a scam. They have now changed their name to CMS Stone Restoration..

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php