Best Damage Restorations in Phoenix, AZ

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

I've had carpet cleaning from other companies who have made a big loud wet mess of the rest of my townhouse. It's stressful and I don't have a pleasant experience at all. What a difference with Arizona Carpet & Restoration.
This team is outstanding. The customer service and attention to detail they give throughout the cleaning process is second to none, seriously. They're really friendly people to deal with, on time, techs are educated and not creepy, and they do a thorough job. I'd highly recommend them to anyone around Phoenix for carpet cleaning, tile, mattresses, you name it. I won't go to anyone else.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

I am writing this on behalf of my elderly grandparents whom they took complete advantage of. My grandpa was very patient with them, putting up with poor communication and sloppy jobs for months before finally confronting the site manager. Justin, his brother, and the crews they worked with are extremely unprofessional and will stop at nothing to make sure they have taken advantage of you to their fullest. What started as a simple clogged pipe ballooned into a months long process costing my struggling grandparents tens of thousands of dollars to their insurance and if my grandpa had not been as smart as he was they would've tricked him into wasting a lot more than that. They tore up old pipes, sewer lines, flooring, concrete foundation, and drywall all for a clogged pipe. Every time they came to fix an issue three more appeared. They cost my grandparents as well as I thousands in personal damages as well which they were insistent they were not liable for. Computers, appliances, carpeting, and a number of personal belongings were either left damaged or needing replacement. That's not even mentioning the fact they caused two small electrical fires while moving appliances due to their negligence. And nearing the end of the entire process, the job they tried calling done was abhorrent. When I confronted the crew for cutting corners, they cussed me out and proceeded to do a worse job than before. To this day we have moulding that doesn't match the flooring they installed, transition pieces my walker bound grandma can't walk over, appliances that need to be replaced, chips in our walls, spots of an obvious drywall repair, unlevel foundation, missing and destroyed baseboards, and much more. There was a general sense of not knowing what they were doing the moment they got here, they forgot to put tarps up three times and flooded our house with dust. Three separate times and I mean who knows what that did to our lungs or the lungs of the cats who live in the room they worked on the most. Once when tearing up the foundation, again when installing the drywall, and again when tearing up the bathroom tiles which caused a significant amount of personal property damage every single time it happened. The crews never showed up on schedule, took frequent breaks, and even gave the entire house covid because they refused to wear masks. It's clear to me they take pride in taking advantage of the elderly and if I wasn't here I doubt the job ever would've gotten to the point it is now, even though they never came to finish the job.

beware of geo roofing!!! geo roofing is a horrible horrible company!!! in early february mike peterson (geo salesman) came to my house and gave me a quote for a new roof on my house. he said they were running 2-3 weeks out. i paid them a down payment of 5500 and they gave me an install date for february 26 2019.  letty (geo office manager) called me on the evening of february 25th (the day before they were supposed to start) and told me they wouldn't be able to start until march 6th now because they were so backed up. march 6th came around and nobody showed up and nobody called me to let me know what was going on. i tried to call mike peterson (geo salesman) and he didn't answer. i left him a message and he never called me back. hours later letty (geo office manager) calls me and says all her roof workers got in a car accident and now they wouldn't be able to start until march 11th. so that day came around and guess what...nobody showed up again and no call from geo letting me know what was going on. i tried to call letty but she would not take my call. they have a receptionist screening all the calls. the receptionist was very insistent on getting my name and why am i calling. they would not refund my 5500 down payment so i had to call my credit card company and dispute the charge!!! this company is soooo bad. i just don't want this to happen to anybody else. beware of geo roofing az!!!

We had a leak in our bathroom and I didn't think much of the area of the wall that was wet.  Once I spoke to the plumber, they suggested we have EcoDry out to check out the area first.  Boy, I am glad we did!  Hunter was out that evening and we sure had more water damage than what could be seen.  He explained the process and had a crew out to do start the reclamation process.  Our adjuster was out on a Sunday and Hunter asked if could bring the crew in earlier for the adjuster but he didn't want the tea rout to happen just yet.  They were very accommodating to what the adjuster needed as well as us.  The crew came out on Monday - Ryan K., Justin L., and Brad B.  Great group of guys!  The job was a bit bigger than anticipated as they found more water up behind the tile.  They took care of us and got us set up with 2 fans and a dehumidifier once the walls and tub were removed.  The plumber was then out that afternoon to fix the plumbing issue.

Every day we then had a supervisor come by and check the progress of the dry out.  Thanks to Jacob, Roland, and Matthew for checking the area daily and after five days, the dryers are gone.  Yeah!

They suggested RMJ Construction to do the rebuild and Manny was out last week to figure out the next steps.  So far the experience has not been so bad with the great people we worked with at EcoDry.  We are very grateful the plumber made the suggestion as the issue was much bigger than the eye could see!  Thanks for taking great care of my family!

I wish I could rate them below ZERO.  Everything and anything went wrong.  Gave me wrong estimate and wrong material.  I was very specific on what I am looking to accomplish.   DO NOT DO BUSINESS WITH THEM. TAKE It FROM ME AND SAVE YOURSELF TIME

My plumber recommended this company after a small flood.  I wish I had read the reviews and more importantly the reviews that aren't rated, somehow all the bad ones are thereFriendly and helpful at first but it there service quickly falls apart.  I think the company means well but the guys in the field either don't care or are not knowledge enough in customer interaction or their process.   It's water damage,  it messes people's life up and they want to have an idea of when and how it going to get back to normal.  Again this company is unable or it's employees are unable to convey their process.  It took a phone call with the owner to get things somewhat back on track.  The final day they were supposed to come out and collect their equipment they were 2 hours late and didn't bother to take a moisture reading.  The guy said he was just there to pick up the equip and that's it.  I guess everything dried out enough?  Par for the course with this company.  Comparison-I hired a different company to do the repair.  They completed the work in one day, two days after contacting them.  My contact and the workers were professional and tidy.  The person in charge of my project kept me in the loop with a daily phone call, something Drystar was unable or unwilling to do.

I was looking into purchasing a small investment property and needed an estimate on the remodeling that was necessary.  The estimator, Mike, was prompt, efficient, extremely courteous, professional, and quite personable as well.  He took lots of pictures and provided a great work-up for my review.  Thank you, Silver City, for helping me find the best property for my business!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Stay away from this company. Paid $1000.00 to have my pavers sealed. 6 months later it looked terrible. Have been calling for 1 1/2 years with no response. This company is a scam.

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