Best Damage Restorations in Phoenix, AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

In an industry where there are many fly by night companies and companies that believe anybody can do this, it is great to have an established professional company to go to. Zach and his team at ACR are experienced and knowledgeable. They are professional and compassionate. They respond quickly and work well with the insurance companies. Nobody wants to use a restoration company. When your life is turned upside down, it is great to know that there is a company that you can trust and lean on. I strongly recommend ACR to any homeowner or business owner that needs a quick professional response.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

HORRIBLE, ABSOLUTELY THE WORST!!
Hired this company to redo a bathroom after major plumbing issues and after 6 months the work still wasn't complete. This was the only bathroom in the house and my mother who is in her 80's had to live with this nightmare every day! I finally hired another company to finish the job and these people had the nerve to ask for more money! Absolutely do not hire them!

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

Had a water pipe break in my laundry room, our plumber fixed it and then called EcoDry. Hunter was here within a couple hours and then  Brandon D and Blake came out the next morning to demo and setup fans and dehumidifier. They all were very professional, explained what they were doing and what the next step was.

We had to file an insurance claim with out H.O. Insurance. We ended up using Stratton Restoration to do the roofing job. I can say that Brandon came out to do initial walk through. Got things going. Wes took over and had the roofers out here right after shingles delivered. I am VERY HAPPY, with the roofing job and the professionalism of Stratton. Good job communicating...good workers, fast and efficient. Sometimes you see crews that one or two out of 4 or 5, work, the rest goof around...not these guys! They all worked hard. And tore off and replaced roof in like 2.5 days. Can't say enough good things. I highly recommend Stratton Restoration. Good job Stratton! Thank you, Terry H.

DryStar subs out their work, do not be fooled, the only work they did was the initial water mitigation due to a leaking hot water heater. I honestly believe this company was going to take the insurance adjuster for as much as they could. The adjuster was taking their word for things from pictures and written requests for more work that needed to be completed to return the house back to its original condition. And after all of the additional requests, I know they failed to do certain aspects and question how much of their request had to actually be done. But, I was trusting them as the experts. Upon completion of the subcontractor finishing the repair work, I notified DryStar that the work and house was not returned to its original condition. I was asked why I hadn't coordinated this with their subcontractor. I kindly reminded DryStar that it was their subcontractor, and they were responsible for their sub's work. DryStar was very reluctant in providing compensation for the additional work I'd have to do to clean up the house after their sub made the mess. They tried to tell me they had hardly any overhead or profit charges due to the project being small, I'm sorry, but DryStar making profit or covering overhead was and should not be a concern of their customer. We agreed to an amount and when a final invoice was requested, they couldn't even send a correct invoice with the agreed upon final amount.

For a company who claims to be customer orientated and not looking to take advantage of people, you could have fooled me.

We had a huge water mess from a leaking faucet.  PJ was easy to work with and he and his team did a great job remediating the  water mess in my house.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I had Craig power wash and seal my outdoor pavers.  The job turned out well and he gave me a 5 year warranty.  Since the completion of the job, there have been several areas that need to be redone.  Craig refuses to answer my calls or emails! It seems that the warranty is not even worth the paper it is written on!  If I could give a zero star review based on his customer service,  I would!  Don't use this company!!

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