Best Damage Restorations in Phoenix, AZ

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

My insurance company assigned them to my claim. Should have known out of the gate that they where not a performing company when they are not allowed to have business cards. Estimator came out, missed items. They sent a second estimator out, who also missed items. Their super came out to look at the project, bashed on their other employees.

Update response to Zach: your company sent a work authorization, which was signed and returned. Your firm tried to collect my deductible, although it was already applied towards the mitigation portion of the claim. You sent your super out to take a look at the project, get selections and go over the repair process. USAA sent you three checks, see attached, seems odd for an estimate only assignment.  Why not be honest?

Perhaps USAA and Contractor Connection should be aware of your response as well as service level failure required by your company to be eligible for claims?

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

This company is abominable. They left my home completely destroyed, and created issues much worse than the initial plumbing problem.  Following a plumbing problem, they were quick to send a team out to survey the issue and inform me that their team could handle everything.  They stated that they would deal directly with the insurance company and that I would be responsible solely for my insurance deductible. Well that was in December of 2021. It is now July of 2022, and my kitchen and guest bathroom remain demolished, with dry wall removal everywhere. and a temporary plastic sink in the kitchen.  It seems that during this plumbing issue, no plumber actually did any work.  They came out an inspected (i.e. looked at) an area in the kitchen where Quick Restore had completely removed the sink, cabinetry and drywall to my garage, then left never to return.  Consequently my insurance only covered the basic plumbing and mold prevention issue.  I have been in contact with Quick restore for months now and they are refusing to return calls or do anything to resolve the state of affairs.  Their bill has been paid, minus the damage to personal property by their workers (broken chandelier and pressure cooker).

Quick Restore refused to come back out and replace  the drywall, sink or cabinetry they had removed. They stated they would only do so if the insurance company paid them for additional work. However, they did send someone to 'take pictures' and submit an additional estimate for repairs to my insurance company, which was subsequently denied. Thus leaving me with thousands of dollars in repair work to restore what they have demolished.

This company not only did not fix they problem, they caused a lot of damage and wasted a lot of time and money.  Definitely do not deal with them if you any work done on a home you value.  Stay away from these people.  Dealing with them has been hellish (and expensive).

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

Excellent Job!  EcoDry's crew did an awesome job at removing some wet carpet and ensuring the cement was properly treated to prevent mold growth. They came out quickly and were courteous and respectful. ***Would HIGHLY recommend!***

My insurance gave me their info so I thought they'd be reliable. I called them to set appointment  but the receptionist gave me the project manager's phone number to schedule directly with him (why have a receptionist?). I scheduled for a Tuesday and took off work early to meet with Shane at 2pm. No show by 2:30 so I called the official and Shane.
According to everyone there was a schedule mix up so they rescheduled me. Great! Met with Shawn and meeting went well. He even noticed I don't have a temporary sink installed and apologized as his guys should've noticed and I should have a sink by now. I agreed. He said he'd get back to me in the next two days.
I haven't hear back from him or the office and it has been 7 working days since the estimator came to measure and take pictures. I left a message in regards to that sink but no one called back.
I simply don't understand the work ethic here. Don't you want work/money? And if you're too busy then don't take on new projects. Please don't just leave ppl waiting. I wish I had had the opportunity to wOrk with them but I am simply moving on to another company.

Drystar was communicative, professional, very clean and unobtrusive during our restoration. We had the proverbial emergency - a burst pipe. Our plumber referred Drystar to us and they were wonderful with the repair process in every way. Chad especially has been the best.

I recently remodeled my house and was referred to Silver City by an adjuster. Great referral. Everything from the packing of contents, drywall, trim, flooring and paint was beyond expectations! I need to work on the outside and was happy to find out they do roofing in house! I will definitely recommend them to everyone and will be hiring them for more projects!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.

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