Best Damage Restorations in Phoenix, AZ

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Phoenix Flood is the best remediation company I have used.  They are very unique in several ways.  Unlike most remediation companies they are not trying to get a big insurance claim.  Ryan comes in and assesses the situation and has recommended not making an insurance claim when it doesn't cost too much to just solve the problem and make the repairs.  They also do a very good job of providing options and educating you on what makes since to do.  I truly wish I had come across his company sooner.

This company is great for carpet cleaning.  They let me know who was coming the day before, with a picture of the driver, and called afterward to follow up on our satisfaction.   Will work with them again.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

I used the Tucson location for service.

I would give a 0 if I could.

It appears you are only valued if you are going through insurance.

They removed my cabinets (I paid them) and broke the faces when they were supposed to save them. They also were supposed to provide a quote to replace cabinets (it never came).

They said they'd finish the work after I resolve the plumbing issue. They didn't answer or return my calls for 2 weeks and my kitchen was in pieces the whole time!

Because they didn't save the cabinet faces and it was going to cost me more money, I reached out to insurance.

When I did get a response, the guy didn't want to send the photos of the damage. He told me there were too many and on multiple devices. I called the main number and he sent out a coworker the next day.

The guy came out and share some photo. I spoke to the main person and asked for the rest of the photos. He said that's all they had.

I guess he want getting me back for not wanting to work with him after leaving me hanging for 2 WEEKS.

I would never recommend this company.

I feel the office staff was really willing to help with my complaints. Unfortunately I don't feel the actual roofers take much pride in their work. After showing pictures to the office of a couple issues I had with the work, they sent someone out to fix those issues immediately and made sure that I was satisfied. I would have given the company five stars had I not had to watch over the roofers work and contact the company to come out and fix lazy workmanship.

Very professional! I was impressed with their ability to come to my house so late after we had a leak from the upstairs bathroom down into the ceiling and light fixture of the room below. I first had Foster come out at 11 at night! He assessed the damage and helped us get started with a home owners insurance claim. By 9 am the next morning I had three very professional and polite young gentlemen Ronnie, Jesse, And Daniel come in and explained the process of removing the damaged ceiling and materials and ease my worries of a hole in my ceiling! They were very careful of their demo work, blocking off the room with plastic as not to damage any other areas and cleaned up after themselves very well to not leave my house in anymore disarray. They left fans and a dehumidifier while the rest of the wood dried and were done in a timely manner. The next two days I had Roland come out check the process of the dry out. He was exactly on time with my one hour time window which is something unheard of in most companies. He was also very helpful in explaining the rest of the process as well as very polite. I appreciate all the help everyone has done with EcoDry in making my horrifying water nightmare into a pleasant experience. And though I hope to never have to call you guys again. You will be my first choice should anything like this happen again. Thank you and your employees-highly recommend.

Worst customer service EVER!  Refusing to contact me after I was sent a bill for $2000 six months after work was complete, which was done poorly by the way with broken tiles and an entertainment center, both of which they tried to cover up to myself and the supervisor.  While the bill was given six months later, they refused to let me make payments without interest and only would contact me via email.  They told me there isn't anything worth discussing and they refused to call me.
We were recommended the company by our insurance and the insurance has thus been contacted and advised to no longer recommend the company in the future.
If you have a choice, GO WITH SOMEONE ELSE!

Took ions and tons of outreaches to put my kitchen back together and once it was it was done incorrectly; it was not a big job. The shelving wasn't put back on and there were gaps in the cabinets where debris can get into. They are eager to help to get payment from insurance and exaggerate repairs for more payment. I was literally asked if I wanted a new kitchen because they could get it out of insurance, so I was cautious. After that I kept getting asked what else I wanted done. Upon reading some reviews, I'm glad I avoided more work otherwise I'd be out money it seems. To make things worse, the person coming out to my house to put my kitchen back together called me and asked ME how much drywall was needed. He also stated he had no clue what the project was just that he was sent out.

We had lots of storm damage and water leaks through the roof. Silver City was here quickly and did everything they said they would do.  I felt very comfortable having them inside the house.  Their painters were neat and masked everything.  They helped us pick roof tiles and compare the durability and cost.  We did some upgrades and they even helped with that.  They are great people.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We paid a great deal of money to have our pavers sealed by this company 1 1/2 years ago. Six months later they looked terrible, We have called for 1 1/2 years and they have never returned the call. Stay away from this business. It is a scam. They have now changed their name to CMS Stone Restoration..