Payless Thermo Windows & Doors

We had a great experience with Randy (sales) and Leo (installer) from Payless Windows. We had many options to choose from including different colors for framing in interior (white) and exterior (bronze). Leo's team did a beautiful job with the window install. We also had exterior stucco work that needed to be done and that was also excellent! The front of our house looks like it wasn't just torn up a couple of weeks ago. The team was punctual and professional. We would absolutely recommend doing business with Payless Windows!!!

Randy took a deposit in January for $8000. Continually's promised our doors would be replaced and it never happened.

This company sold me the worst windows I have ever seen. I have had issues with the windows six months from the install. The windows warped and leaked into my home. I have tried several times to get the Simonton Windows fixed under factory warranty. Well three years later they have told me they lost the order two times. No showed two times and now they are to bring out trim instead if new windows. Simonton Windows blame Payless and Payless blames Simonton. Well as of today I will be ordering Anderson Windows. I have had them in several places I have owned in the midwest and never had an issue. I really hope people read this
post before doing business with with company.

Randy took a check for almost $8,000.00 and then failed to provide the doors. He then kept coming up with excuses for why there were delays for months until he  stopped answering phone calls and texts altogether. DO NOT give this company any money, they will steal from you and never provide the services they signed a contract to deliver.

This person took $15k and never ordered the windows or doors for our home. He continues to lie and says things are backed up. I called the manufacturer and he never ordered the product.

I was very disappointed. I ordered 4 windows and a sliding glass door. First they had to reorder the windows and door because they found bubbles. Then there were more delays due to thanksgiving. It took 2 and a half months to get the install finished. Next, the work was very sloppy and incomplete. They did an okay job the second time they came out to finish the work. The price was good, buy the overall experience was one big headache.