Universal Windows Direct of Phoenix

I recently had a rep come to my home for a quote, as I was not made aware of the option for a virtual consultation. I found the experience underwhelming and have since decided to go with another company.
Right off the bat, I had concerns. I was walking into the property with my mask on when the salesperson walked up, mask in hand, and asked Mask or no mask? I was taken aback - I was already wearing mine so obviously I valued the courtesy. At no point during the consultation did the rep wear gloves and social distancing was definitely not enforced. Despite what is listed here, customer safety does not seem to be a concern for this rep.
The salespitch itself was definitely a high pressure situation. Even when we had run over an hour and I was saying that I had a really long day and wanted to finish up, the salesperson insisted I read every warranty and quote from their competitors in the sales binder. Before I even got the quote, he explained that it would have 3 prices: the regular price, a discounted price that is good for 30 days (75%ish of the regular price), and a one-night only special price (60%ish of the regular price) if I signed a contract right then. I very clearly told him that I would not be signing anything that day and not to even bother writing up this special price. However, even after saying I wanted to wrap things up, he took the extra time to calculate the special price and then tried to sell it to me after I clearly said no, making me read out loud the 4 conditions of this special price I didn't even want. Oh, and I almost forgot to mention when he tried to stump me by asking about united inches. I told him yeah, I know what that is, half the window perimeter and he said no, it's actually length plus height, which for those who don't remember is exactly the same thing as half the perimeter.
Overall, I felt a bit patronized and definitely not like I was being respected. The windows definitely seemed to be good quality, but I wouldn't recommend this company due to high pressure sales tactics and poor COVID-19 prevention practices.

If I could give this company zero stars I would! We ordered our windows 12/31/20 and they are still not correct!! First ones installed were the wrong window tint (this was after waiting for 4 months). After 3 more months they came out and replaced the glass. Big
mistake. Horrible craftsmanship, horrible installers, horrible communication and customer service, we have had no shows, showing up late etc. It is now well over a year and our windows are still not completed!!! We cannot get anyone to return our emails. GO SOMEWHERE ELSE!!

Incompetent management and workers.  Do not buy from these people.  Doors are shipped and take 5 months and replacement part not much quicker.   Door and screen / storm door ordered June 2021 $$$.  Arrived in Nov 2021.  Incompetent installer, Trim cut short 2 on inside, door and frame  did not seal graps , white chaulk everywhere, frame crooked on prehung door? 5 days later new installer did his best rehung door fix gaps and installed screen door.  Told must reorder new frame, trim and possibly prehung door.  Dec 2021 ripped off screen door and installed  new frame and trim.

March 2022 Threshold sticks out tripping as the door closes on you heals and yet door handles are 2 apart. Now need new snap trim for screen door. Manager does not call with updates expect to have to call him be persistant!

Hiring Universal Windows Direct was the worst decision I've made as a homeowner. Please do yourself a favor and look elsewhere.

Supply chain issues aside, the sales rep was completely incompetent. After signing a contract for a door, I was expecting outreach with updates regarding my order and financing options. Not once did I ever receive a phone call about the status of my door. Instead, I had to call them consistently and ask questions about my order only to find out that they hadn't even processed it. Turns out, the owner didn't want to do the job because the sales rep underbid... and they wanted more money. Safe to say had I not proactively called, my order would still be sitting in limbo.

After speaking with the manager regarding my frustration with the entire process thus far, I wanted to cancel the order because they wouldn't honor the originally agreed-upon price. Later, randomly, I received an email from their financing department stating that my credit had been run. This was done without my consent. After hashing it out with the manager, I regretfully took him at his word that this would be rectified. Suffice to say, he was full of s***.

Long-story-short, 6 months of back and forth, only to end in complete disappointment. The installation of the door was careless and half-assed. They left debris everywhere, damaged my flooring, and left glue all over my brand new door.

If I could do it over, I'd pay them double the $$ NOT to do the job and hire a different company.

Made an appointment for a quote and confirmed but the person never showed. Rescheduled and the guy who provided a quote was rude the entire time. Wouldn't recommend.

I ordered a patio door in April and a bedroom window a few days later.  Finally in September they arrived and then it took over a month to plan to install them.  I spoke to the manager two days before the installation and he said he would be there at 9:00.   At 10:30 I called and he said he couldn't contact the installer but he would keep me informed.  I called at 2 and he said that he still couldn't get a hold of the installer.  I asked if it was too late to do the installation that day and he said yes.  He said he would be in touch the first of the next week to reschedule.  Today is midweek and I have yet to hear from him.  I cannot speak about their product but they have terrible customer service and I wouldn't recommend them to anyone.  
Lloyd B

The worst experience I've ever had. I should of gone with my gut and went through Window World again. The salesman came out and talked a good game so I decided to go through them. He promised my electric bill would go down. It didn't. He promised that the rooms would be cooler, they are not. Took forever for them to come out. I was assigned to Cody and the process was horrible. He never communicated with me I always had to call him. Once they final came to install they had to come back multiple times to fix. 6 months later I get a call  they had a mishap and surprise I owe more money! It was one thing after another of non stop issues!!!

I contacted Universal Windows Direct of Phoenix and signed the contract for 2 exterior sliding glass doors 3/24/21. The installers arrived 7/15/21 to install the door however both doors were damaged and returned to the warehouse. At this point the arranged financing window has expired. There is an outstanding charge on my account originated by Universal as a deposit. I have received no communication. When I contacted the owners I was treated very unprofessionally with both owners raising their voices and bringing up the state of the country. Extremely random. I want to cancel this order at this point and have Universal pay back the deposit they took.
Very unprofessional company.

Their service is horrible! I have been waiting almost 6 months for them to replace a screen that was installed with a cut in it and lock for the screen doors. Found out yesterday that the project manager had yet to make any attempt to get the parts. Have left messages for his manager but no call back.

If I could give negative stars that would be better assessment, salesman came out, gave good answers, seemed like a nice deal. We had dealt with Universal at our last home in another state, so we had good idea of what was coming, but... that was there. Thomas was the salesman, spoke and played a good game, claimed to be the sales manager, So I can give you the best deal without a bunch of run around, all sounded good, even were looking to add to our solar equipment. Then it took a southern turn... the bank called to verify, the numbers weren't close... what was a 25 yr loan, was now 27, what was a payment under 200 was now close to 300, what was a 7.99 rate, was now an 8.24, what was a 6-8 week lead time was now 20-22 week... so.. no trust in anything said and I called and cancelled anything to do with a bait and switch type company like this one. But it gets better..... He calls me back to try to make it better, leaves me a message that he and his manager, Eugene ((?).. thought he was the manager) would like to fix this, against my better judgement and only to please my wife, I decide to listen... mistake again, .. they call (both on the line)and I can barely get a word in as to questions or concerns or try to say anything ... they explain how I didn't hear right, How the bank didn't speak right, how it's not their fault for any of this had anything to do with anything they said or did, and I hung up on them again, they were probably talking for another 10 minutes before they even realized I wasn't there. Another funny thing... My wife received a text from the same number Eugene called me on, claiming to be the sales manager for the region, her name was Gina... they have a lot of managers!! too bad no truth or honesty... use ANYONE else, we're going to.

This has been the worst window company ever to deal with.  Their material is made of poor quality and you will start having problems with them.  When you call for them to honor their warranty, they will give you the run around until you get the Better Business Bureau and Arizona Registers of Contractors involved.  Worst company and worst management!  Save yourself time, money and stress by staying away from this window company.  Do your own research on this company.  Wish I would have before they took my money and ruined my house

An update for my neighbors here with experiences so similar to mine it hurts. I have tried to work this out with UWD at least 8 times and as some here, zero communications despite clear breach of contract of bait and switch windows, two convicted dangerous drug and theft employees on my property represented as licensed, bonded and insured (which cost me $100K and one of them is on surveillance tape at 2 retail stores using my credit card information.  A more complete description below. UWD left no alternative but to file suit and that includes UWD who licenses retailers, scripts and markets for them.  First, I now find that UWD PHX does not have a legal existence now.  Please check for yourself: The Arizona Secretary of State shows that Universal Windows of Phoenix which was a trade name of AB Remodelers LLC has gone inactive as of July 8, 2021. I didn't pick AB Remodelers or know they existed until these issues.  My contract is from UWD for a Unishield Premium window - NOT Alside.  Now Desert View Remodelers, the trade name holder for Universal Windows of Las Vegas, is being substituted in on the AZ ROC license 307889 as the manager of AB Remodeling and Desert View is also the sole manager of AB Remodelers LLC .  I also discovered that on December 30, 2021 Great Day Improvements LLC acquired UWD, the headquarters who licenses the resellers.  I am not going to give up until someone is accountable.  My house is a disaster, devalued and whoever in Las Vegas has my entire payment.  DM me if you need additional details.  Improve?  Put someone honest in charge of this operation.

This has to be the most unprofessional company I have ever worked with! 15 calls in to talk to any management about the poor service and install. Still waiting for the call back and still have a broken front door and a non working lock on back door. Bathroom door has no trim. Back window has damaged screen. The damage to the home during install had to paid and repaired out my own pocket. Don't bother with low prices it's not worth the hassle.

Universal Windows is the best in the valley, love their salesmen always so polite and professional. They have a variety of beautiful windows to choose from and the process was very fast.

Terrible experience, we ordered a front entry door on 4/20/19, the install was finally completed on 11/8/19. I took off work on five different occasions to accommodate the contracted installation company. In April their sales persons came to our house and promised a quality door and install. Two and half months later the contracted installation company makes an appointment to do the install, they show up with the door which is made from another contracted company which was the wrong dimensions. Basically Universal windows sells a product they don't even manufacture and then hire an outside company to install. From July 2019 through November 2019 was four months of frustration and run around as it was a combination of unfulfilled promises and finger pointing that the issue was with one of their contracted companies. In the end the front entry door is very nice and the final install was acceptable, but the communication breakdown between Universal Windows Direct and their contracted partners is absolutely unacceptable. I found no accountability with the personnel I talked to, they can blame the manufacturing company or the installation company but ultimately Universal Windows Direct is accountable since I'm purchasing the product from them. This experience was the worst I have ever had with a company.

Excellent experience with this company. Helpful, courteous, and responsive. Great sales and installation team, great products - and we appreciated the payment options. Loving our new windows!