Arizona Construction & Restoration

I swear, between a dog and a baby, my carpets are a walking nightmare. Luckily I have Yelp to lead me to a go-to business! Now that I have a baby with a sleeping and nap schedule, I have to carefully plan when people come to work on the house and the windows of time are always a pain because I never know exactly when they will show up. I did some research and realized that Arizona Carpet actually does on time appointments which means they actually show up at a specific time and they really did! I love supporting local businesses and I love that they are not only local but also family-owned who have been in the Valley forever!

When they showed up, I was pleased to see that the technician was very friendly and welcoming and someone who I would definitely trust to be in my home. You never know who is going to show up when you hire a service, but these guys hire good technicians! I even knew who to expect before they showed up because they sent me a picture of the technician and also told me that he had been background checked. I've never experienced a cleaning service who is so thorough!

As soon as I need a carpet cleaning again (which will be soon because Baby D loves to spit up!) I will call Arizona Carpet. I also like that they offer rug and tile cleaning (and they give you a free spotter bottle when they leave!)

My insurance company assigned them to my claim. Should have known out of the gate that they where not a performing company when they are not allowed to have business cards. Estimator came out, missed items. They sent a second estimator out, who also missed items. Their super came out to look at the project, bashed on their other employees.

Update response to Zach: your company sent a work authorization, which was signed and returned. Your firm tried to collect my deductible, although it was already applied towards the mitigation portion of the claim. You sent your super out to take a look at the project, get selections and go over the repair process. USAA sent you three checks, see attached, seems odd for an estimate only assignment.  Why not be honest?

Perhaps USAA and Contractor Connection should be aware of your response as well as service level failure required by your company to be eligible for claims?

This company is amazing. I call them for everything! Plumbing, electrical, remodeling, etc... I called them to fix my bathroom... they remodeled my bathrooms in 2 weeks. I called them to repair my house, and they handled it the same week at a decent price. I just moved out of my house, and during close, we encountered a plumbing issue... THEY ARE COMING OUT RIGHT NOW!!! . Just hire them to do everything for your house. Don't let anyone else touch it.

******PLEASE READ BE4 USING THIS COMPANY*********

This company is the worst company I have ever used.  It took them 8 months to finally finish the job I was told it was going to take 2 to 3 months to do. The people on the job site were unprofessional and did very poor work & wasted time by having tomistakes they made over & over again or painted 2 to 3 times to get it right advised the owner and he kept trying to make excuses for them untill I showed him pictures and videos of this and still after this he tried to push blame on us his sight manger tried to do short cuts and say we wouldn't notice but  know I hv this on video too saying this... They got grout on my classic car that was parked in my driveway and said he was not responsible for damage and took off Penny's of job to try to satisfy us for damage that costs thousands to fix and said the contract we sign has not responsible for damage ... worker made a large hole in wall with a crowbar  that to be used on a car not house renovations. They moved a piece of furniture and broke it .. and again owner comes up with excuses.... I wish I could give them negative stars..

This company used to be one of the best, but is under new management and has really taken a turn for the worse. Eight weeks after storm damage to my home, I still have no idea when work is expected to begin.

Three times I've been told that our project will be scheduled at the next meeting, but so far has not been scheduled. Three weeks have gone by since I've heard from my project manager, who doesn't answer my calls or texts. Twice I've been told someone will call me to discuss the project but never called. More than once I've arranged time to stay home from work to meet someone who was supposed to come start the work but never showed up.

Works stalls because someone forgot, or because they discover an issue they should have seen months ago. I understand that everyone is very understaffed right now, but this does not explain the total lack of professionalism or communication we've experienced.

I've never worked with a company with such a complete disregard for your time. I would never recommend ACR to anyone, and my insurance company will also no longer recommend this company to its customers.

Recently work with them to do the flooring, I found Jeffrey and Steve very honest and professionals. There where nice and easy to work with them. I highly recommend them for further projects to family and fiends.

Phenomenal service. They fixed everything so good that I couldn't tell there ever was a water leak. Also, each of the guys was professional, prompt, cordial, etc.  Top marks for ACR.

In an industry where there are many fly by night companies and companies that believe anybody can do this, it is great to have an established professional company to go to. Zach and his team at ACR are experienced and knowledgeable. They are professional and compassionate. They respond quickly and work well with the insurance companies. Nobody wants to use a restoration company. When your life is turned upside down, it is great to know that there is a company that you can trust and lean on. I strongly recommend ACR to any homeowner or business owner that needs a quick professional response.

The first crew to come out was one man subcontracted to hang the drywall. As you can see in n the photos, large oblong cuts were made for plugs, the shut-off valve for the water supply for the fridge was covered, broken drywall, torn drywall and drywall kicked into place. Jennifer and Michelle came out after I took the key out of their lockbox and complained about the work. I was told I would be happy and they would get a new crew in. The second crew did all the mudding on Tuesday broken drywall, sealed my Ethernet connection in the wall destroyed my vanity light and the list goes on. Oh they also unplugged my drop in freezer and all the food spoiled. When contacted about this, I got radio silence. The next response I got was when I emailed in question to whether permits had ever been filed and asking g for them to stop work until I knew if they had permits. Jennifer responded threatening that if I went to get permits I would have to bring the entire house  up to new electrical standards, and tear out the walls. That's fine there are more waves in my walls than in the Atlantic ocean anyway. If you want your home to look like a mirror funhouse go with these guys. Being told how I should feel better and being dismissed for my concerns and doing fast sloppy work is just sub par business ethics. Threatening a homeowner with even more of a financial loss because you cut corners and didn't apply for work permits is unethical.

The technicians arrive A few minutes early and got right to work. They did a great job, going over areas that needed extra attention. We are very happy with the quality of work.They aren't the lowest price, but in this case , you DO get what you pay for. We would definitely use them again in the future. Wish we found them sooner!

I used ACR to repair water damage in the drywall ceiling of my garage caused by a plumbing leak in an upstairs bathroom. Their team did a great job accessing the damage, repairing the area, and taking all necessary steps to stop any mold growth. I hope that I do not have the need for a restoration company in the future, but ACR will be first call should something like this happen again.

I had Arizona construction come over and do my roof and patio from wind damage the response time was amazing and had me up in sitting on my porch within two weeks thank you very much

This is one of Arizona's finest companies. They perform professional, excellent work on a timely basis and are a joy to work with. One generally is facing a very difficult situation when ACR arrives and they are exceptional at providing service that makes a difference. Follow through and timeliness is very good as well.

I used this company for repair after a water heater leak. Nothing but issues from the beginning. I had to constantly call to get anything done. There is no communication between the technicians and the office. We had so many problems with the repairs I do not have enough room to list it all out. The work is rushed and done poorly causing multiple follow up visits. The work was so lazy they painted over a light switch which made it inoperable and in need of replacement. I ended up being so frustrated I decided to just fix the remaining issues myself. The so called project manager never looked at the work to make sure it was done properly. I would not recommend using this company to anyone. The completed work will be okay and you can get better quality elsewhere.

Mold is not something that you want to discover in a home. Unfortunately, at my mother in laws house, due to some water damage that had occurred a while ago from a monsoon when she was away and she got mold. Her insurance company recommended Arizona Construction and Restoration (ACR), they contacted her right away and had someone come out that day. Everyone at ACR was very professional and friendly. Having mold was really stressing her out. Once they arrived, they made her feel at ease. She is now mold free and back to better condition than before. I never knew mold was such a big health risk. If you have mold, call ACR ASAP and I'm sure they will make you as happy as they did for our family.

I tried this company for my Scottsdale house through Living Social - $59 for 3 rooms up to 300 s.f. a room, mainly because I used to have a house bunny, who didn't make her litter box.  There were lotsa pee stains, which rabbit pee is concentrated like OJ concentrate in the can.    I did see cheaper Groupon type deals but they charged extra for spot cleaning and this one included it all.

I only wanted 2 rooms cleaned, and the areas were so small, cos it was only spots and traffic areas.  Bed and other larger furniture was not moved.  I wanted them to clean my hallways and area rugs, but I know some companies charge extra for halls and stairs or call the hall another room, and they charge by the s.f. for an area rug (mine were small, 7 foot runner, and 2x3 area rug.  But to all this, Nate, the technician said no problem.   Not only did he not charge me for the hall as a room, but he cleaned way more area than my expectations, which the 30 foot long living room, and some traffic areas of the great room, and cleaned about 250 s.f. in the ping pong table room.

 Someone dumped a whole lasagna onto my carpet there and the stains were there for years, I could not get them out.  But Nate got it ALL out.  He got almost all of the bunny pee stains out too.  Those had been solidified on the carpet for years.  Even he was surprised it came out so well.   I watched Nate work.  He cleaned over and over and over, the same dirt areas.  Other carpet cleaner companies only would go over an dirty area a couple of strokes, even though I told them it was still dirty.

Nate used a truck mounted steam cleaner.  I had other companies leave behind a lot of soap and they would not come back as they promised if I was not satisfied.  That other company blamed the soap residue on a previous cleaning, but I got in writing from previous owner (elderly couple no kids or pets), that the carpet was only 3 years old, and it had never ever been shampooed before I moved in.   I got my money back from my credit card company.  

I rubbed my fingers into the carpet after Nate cleaned it.  No soap residue at all.  I am so happy with this cleaning I told Nate I think it is the best carpet cleaning I ever had in my life, including with Coit, who charged me $450 to clean whole house with no furniture.   I will use this AZ Carpet and Restoration and ask for Nate, at a future cleaning.  When you call the company, you get a live voice everytime.  

I would say 80% of my Living Social deals turned out to be not as promised or represented due to merchant's bait and switch, but Az Carpet and Restoration and Nate, greatly exceeded my expectations.   Nate cleaned whatever I asked him to and way more.  My house is almost 3000 s.f. and I'd say he cleaned most of the house.  Of course the area to be cleaned is much less, due to walls and furniture, but what I am saying is I feel I got way more than he could have gotten by with.  

I would use this company even if they are not running a special, over a company that is running a special.  Specials often turn out to be heartaches.

I've had carpet cleaning from other companies who have made a big loud wet mess of the rest of my townhouse. It's stressful and I don't have a pleasant experience at all. What a difference with Arizona Carpet & Restoration.
This team is outstanding. The customer service and attention to detail they give throughout the cleaning process is second to none, seriously. They're really friendly people to deal with, on time, techs are educated and not creepy, and they do a thorough job. I'd highly recommend them to anyone around Phoenix for carpet cleaning, tile, mattresses, you name it. I won't go to anyone else.

Horrible experience. I gave up trying to get our project started after two months.

So, I've been waiting 10 days for you to Address my concerns and you have not. I was the last one to contact you and tell you all the things I was not satisfied with and it has been 10 days and you have done nothing nor have you contacted me. You have the money over or almost $6000 that was not your money and you have kept it and I am told that if you have cash the checks that have my name on them that it is fraudulent. You also have access to my house. So that was a poor excuse to give the insurance company because you have a lock box and you have a set of my keys.

Great owner -- Great Business.  Attentive to your concerns and available immediately to restoring your property to pre-damage condition.  No reservations.  Helped us out over the years with flood damage in our home and fire damage in my in-laws home.  BD

I contacted a few companies about cleaning our upstairs (2 bedrooms, hallway and stairs) carpet. AZ Carpet & Restoration had the best price and the friendliest service. Shortly after making an appointment I received an email with a confirmation. The email contained the name and a photo of the Carpet Professional who would be coming to our home. I found this information extremely helpful and definitely gave me peace of mind.
He arrived exactly on time, was extremely friendly and got right to work. I was impressed with his knowledge of removing our particular stains from our carpet (pet stains). The whole process took about 2 hours.
WOW! What a difference! Our carpet looked fantastic and smelled wonderful! With such wonderful prices and service I will have my carpets cleaned far more often and I am definitely a life time customer of AZ Carpet & Restoration.

I used them because my insurance (USAA) referred them for water damage in my kitchen, and has worked with them for 35 years. I was so happy with their work - they finished quickly, they were friendly, responsive, wanted to make sure I was happy, and then cleaned up after themselves. My house looked better after the work than it did before the water leak!

I used ACR for a home owner insurance claim after my water water heater rusted out and took out my 4 year old (very expensive) Pergo floor. I used ACR as they came recommended by my insurance company USAA. If it were not for Jennifer, I would have rated this company one star lower as there were a decent amount of communication issues, but Jennifer gave it her all to make things right, and she did. I had my entire main floor plan re-tiled, which went right on time. But some days people would show up at my house unannounced ready to work. There was a major lack of communication and the problem wasn't really with ACR it was with the contractors they contracted work out to, because then those contractors would contract that work out to other companies, so it was hard to be in contact with who was doing the actual work. I think my main discrepancy was with the contractor they had to do my baseboards. I am a handy man and have worked in the trades, I understand how it works. This guy for one wanted to over charge me for base boards, which initially I stomached. But, when he contracted out the work he never gave me a time or day when it was going to happen, (which had become a trend with this guy.) So, when some random day some random guy shows up ready to work I had to turn him away, as I was busy that day. When I called the contractor back he wanted to schedule me out another two and a half weeks! I am already paying the up charge and now I am being put on hold, for work I could easily do myself. So, I decided to tell him forget it I'll do it myself. When I tried to get a hold of him he was no where to be found. Finally ACR got a hold of him for me. I told I would do the work myself, when I said I wanted a refund he said I would have to talk to ACR about that. ACR was very accommodating and apologetic. Jennifer, the MVP of ACR, even helped me out after ACR had confused my bill and quote with another client which was much high then we originally talked about, but she helped me out and honored our original price. Basically to make a long story short, I think ACR as a company is good, I just think they need to spend a little more time screening the contractors they work with. Like I said the work that was done was timely and done well.

AZ Carpet and Restoration did an incredible job not only on our carpets but also in cleaning a mattress for us! I will definitely use them in the future for ALL of our cleaning needs and highly recommend them! Their customer service is excellent, from the person that set up our appointment to the tech!

This company has cleaned my carpets twice in the last 6 months.  One thing you should know about me is if you don't do a good job I won't use you again. They sent a confirmation email a few days before with my appointment time and a picture of the technician. In the email was also proof that the technician had been through a background check.  The technician showed up on time to clean my hallway, stairs and bedrooms. The stairs looked horrible as you could imagine with 4 boys traipsing up and down them all day. The technician worked extra hard to clean my stairs and did an excellent job. When the technician was leaving he handed be a pair of booties for my shoes. This allowed me to use the stairs, while they were still wet, without getting them dirty. Talk about going the extra mile.  I have had my carpets cleaned by other carpet cleaning companies, in the past, and have not been satisfied with the result on my stairs.  I will continue to use Arizona Carpet and Restoration because of their punctuality, professionalism and a job well done.

We have used AZ Carpet Restoration for years in our business and our home.  Their crews are quick, efficient and professional and go above and beyond our expectations.  Unfortunately, we were treated to a holiday electrical fire in our store last year.  Thanks  to Russ's son-in-law who pitched in on New Year's Eve - we re-opened New Year's Day.  I highly recommend AZCR and even give them the keys to my home or business to complete jobs.

My daughter referred me to Arizona Carpet and Restoration because she had a good experience with them. (She also referred me to Yelp, so here I am sharpening my review skills!) Anyways, I have my share of pet stains, so I called this company to see what they could do. They scheduled me within the week which was nice, and when the carpet cleaner arrived, he treated every stain before pulling out the big guns. The steam cleaning method seemed effective, and didn't take long to dry, all things considered. Sure enough, he got the stains out. It did bring up some odors, but he warned me about this, and they went away soon thereafter. I'm happy with the experience, and would recommend them as the customer service was up to par.

We seen the company ad on TV Az sonoran living.. We scheduled for carpet cleaning they did an amazing job. We are very impressed with the cleaning and the customer service. Mark who came out was very nice and pleasant. We will definitely use this company again.

AZ Carpet Restoration is coming to my house tomorrow - AGAIN - and I can't wait.  I realized that so many times those of us who love our vendors don't tell anybody.  Well, this one deserves a shout out - my home's carpet will be gorgeous and clean in 18 hours!  And they clean our stores, my neighbor and a couple of my close friends carpets.  Used others years ago, no comparison.  The staff is awesome from the minute you call to the group that rings your doorbell - as I said - happy feet - my carpets will be gorgeous in less than 18 hours!

Arizona Carpet cleaned the carpets in our home. The tech was very professional and he did a fantastic job.  We have two large dogs and two kids---lots of foot traffic and wear on the carpet.  We are very happy with the work that was done and we recommend Arizona Carpet to our friends and family.

During monsoon season my house was exposed to a large amount of water. My carpet was ruined throughout my whole entire house. I thought it was going to cost a fortune, fortunately I found this company and gave them a call. They sent a confirmation email with my appointment time and name of the technician. The technician didn't only show up on time, but showed up at least 30 minutes early and began working throughout my house. My carpets looked horrible, after his work was done you couldn't even tell that my house was flooded. I was more than happy with the work done by Arizona Carpet and Restoration, I will continue to use their services and I highly recommend them for use.

I recently used Arizona Carpet and Restoration to clean our carpets before the inlaws came to stay.  Everything about the experience was very professional and they did a great job.  The technician even took the time to put up slippery when wet signs, even though I was the only one in the house!  Thank you for a job well done!  I highly recommend this company and will continue to use them.  AND the price was surprisingly reasonable

When my apartment lease was up, I wanted to get the carpets cleaned to make sure I got all of my deposit back. The carpets were not bad, but a touch up wouldn't hurt. Anyways, I found Arizona Carpet & Restoration online and decided to give them a try. Whoever took my call was very nice and helpful, but there wasn't an opening in the schedule when I needed it. I understand, because it was short notice, but it would've been nice to get it done same day. They sent someone out a few days later, and he was friendly and punctual (a big plus for me - tardiness is a pet peeve). I had some questions about a few mystery stains, and the man answered them knowledgeably and was able to get the stains out. Overall, it was a positive experience.

This company is great for carpet cleaning.  They let me know who was coming the day before, with a picture of the driver, and called afterward to follow up on our satisfaction.   Will work with them again.

Arizona Carpet & Restoration Company has cleaned my carpets more than once because they do an excellent job.  The staff is knowledgeable, friendly, and dependable to do a great job.  I have referred them to friends for any type of cleaning or restoration job, and will continue to do so.

An office in my home was flooded in August 2012. I called ACR since they had previously cleaned my carpets. Their response was immediate. They did a  professional and thorough job of removing my carpet and ruined drywall. They also treated the room for mold. The workers kept me informed of every step of the process and interacted with my insurance adjuster to get the job done. I feel they went above and beyond what was required to do the job. They were always available by phone and provided useful suggestions along the way.I would definitely recommend this company not only for carpet cleaning but especially in those stress filled times of home damage.

My carpets were in serious need of a cleaning. Called ACR thanks to a referral and got a fair quote and next day appt. They sent me an email with a photo of the person who was coming out to clean, and apparently all employees have to pass an in depth background check so that was comforting. He was on time and did a good job. Even got some pretty bad stains out (much to my surprise, as they had been there for a long time). I'll use ACR again.

Hi.  my insurance company set up ACR to do the initial setup assessment, drying process etc on my water heater disaster. They were prompt, knowledgable and had great attitudes. Ill now have my carpets cleaned by them when the time comes.

I used AZ Carpet and Restoration Company a couple months ago after having a party a night it was raining- mud everywhere!! They were right on time, quick and efficient. Not to mention good prices!

This company is GREAT! They clean my carpets a couple of times a year and they look great each time. I highly recommend them.