Silver City Restoration

Silver City Restoration and my rep Melanie Hunt are the absolute best!  I have complete confidence in referring over clients to Melanie and Silver City.  She is honest and responsive and has done a great job in communicating with my clients.  Everyone with Silver City has been exceptional from top to bottom within the organization.  

If you are looking for a well respected, professional general contractor then you need to look no further than Melanie Hunt and Silver City Restoration.  You will not be disappointed.

Posting for a friend who doesn't have social media (I personally haven't done any business with Silver City).  It's been a nightmare dealing with Silver City.  They were assigned by USAA to restore his house after the July monsoon flooding.  SC came out early in August and tested ceiling for asbestos, and even removed the popcorn ceiling, exposing the interior roof.  About a month later, they came back to test the flooring for asbestos (why couldn't SC test the floor and ceiling at the same time?) and removed some of the damaged carpet.  It's now October, and my friend called and left several messages and never heard back, so he drove to visit SC's office personally to complain about about why there's no communication from them.  My friend was told SC will reassign his case to a different project mgr.  Finally around Thanksgiving, my friend gets a call giving him a move out date to a nearby hotel so SC could work on his house, and was told the repairs would be done around the first week of January.  SC packed up his house and moved the rest of his personal possessions into a huge storage unit located on his driveway, removed the old carpet, scraped  and removed the asbestos laden popcorn ceiling off and covered the exposed area with plastic, and put plastic around his big screen tv and refrigerator, and removed the oven and dishwasher and moved it into his garage, as well as took out his toilets.

In December, my friend is spending the holidays staying at a nearby hotel.  But no work is being performed on his house.  Maybe because it's the holidays, SC decided to take the holidays off.  Shortly after the new year, SC finally calls my friend after not communicating with him since he moved to the hotel, to tell him he'll call him in a few days w/ an update.  A few days goes by but SC never called him back.  Just last Thursday the adjustor from USAA called my friend to ask his permission to fire SC because apparently USAA tried to reach out to SC several times also and left several messages, and SC didn't return USAA's calls either.  So USAA said they're done dealing with SC and assigned a new restoration company to fix his house.  And now my friend has to start the wait all over again.  The USAA adjustor is well aware that my friend has been living in a hotel since Thanksgiving weekend and couldn't be more apologetic for all the delays and no communication and (almost) no work done by SC.  I just hope SC doesn't keep my friends possessions they put in the storage unit hostage.

Read the Yelp reviews here.  I notice many positive reviews are at least a couple years ago, so the quality of their customer service has declined during the pandemic.  Sure, there are supply chain issues now, however SC's problem is their lack of communication to the customer AND TO USAA.  Why USAA still continues to assign SC to their members in spite of the negative reviews here is beyond me.  If your insurance company assigns Silver City to be your restoration company, you may want to pass and either ask for a different company, or if you do your research, you may find another company that has better reviews and doesn't blow off their customers.  USAA originally trusted SC to repair my friend's house, and then fired them. That should tell you something about the integrity of SC.

This is a story sad but true of a company that has very good work but very bad business practices
This begins in September of 2021
An estimator is sent to survey damage done by a roof leak due to a Solar installation
On this visit, the estimator without authorization attempted to fix an issue
The problem as was always suspected was part of a Solar panel installation and not even close to the problem area, again this was not authorized
The estimator spent roughly 45 minutes for his activity and arrived late even though it was clearly communicated my sister-in-law worked nights and was asleep, there were 2 guests here, but they wouldn't have authorized; this was presented as a favor - to attempt to stop further leakage
Now to current time, on March 16th, 2022
I have resolved my roof issues with Reimagine Roofing - recommended
Jim the representative for Silver City comes to inspect the work and close our business and I am presented with 2 invoices, 1 for the ceiling repair and 1 for what i have no idea
It came to be that 1 as for the ceiling and 1 the additional charges were for the attempted unauthorized repair which didn't do anything anyway
Those charges were 586.46 - during an estimate appointment for insurance purposes
this amounts to $13 a minute
i will add that if you have any interaction them, they or their representative's do understand payment options using current electronic/computerized systems, like Zoelle or simple BillPay

We had a huge water mess from a leaking faucet.  PJ was easy to work with and he and his team did a great job remediating the  water mess in my house.

It starts on the top and comes all the way down. Will never have this company in my house please stay away!

Jim Cox, was a project manager assign to my job.
1. He was late on the first day and was drunk or had a long night.
2. 3 weeks passed and called up and said My cabinet guy has been trying to call you and left voice mails. Not true! checked for his number and nothing comes up!!
3. Cabinet guy comes the following week. Removes the temp sink and asked me? has Jim, setup a plumber to install my sink and plumbing lines. So he calls  Jim, to check and nothing was setup and he was going to call him back. 6hrs later the cabinet guy once more calls to check on the plumber and nothing.
4. I called Jim Cox, to check on the status of the plumber and starts yelling at me. No plumber will be here today, tomorrow etc! Keep in mind he had over a week to plan this out. So we start going at it! and this child hangs up the phone.
5. Called the SCR office and John, manager never called me back to talk about his child acting like a teen.
6. Stay away from this nasty company!!

Horrible company to deal with. Their work is horrible and half asked. If you can get a call back then consider yourself lucky. Our experience with this company has been horrendous. 9 months later and we still don't have a working oven. They fixed our black cabinets with brown. Doesn't even come close to matching our original. They were suppose to paint walls doors and ceilings. They left the paint for us to finish. Don't even waste your time with this company. It's nothing but pain and anguish.

There are many restoration companies available in the Phoenix area so it is important to know & trust the people that will be in your home.   That is what you get when you call Melanie and work with her team.  Having damage to your home is never fun but dealing with a company like Silver City can at least make it easy.   I do recommend.

Damaged my oak cabinets and teplaced oak panels with plywood.  Cut shelves after I told them not to. Treated me with extreme disrespect. They knew I had just lost my husband and they took advantage of the situation. Charged for work they had not done.  I refused to have them in my home to finish the job as they did more damage than good. I had to raise concerns to the insurance adjuster's manager to get honest, reputable people to fix their damages.  I would NEVER recommend them to anyone.  
 As for John's comment about physical abuse, it's totally absurd, but exactly what I would expect from Silver City Restoration.

This place has employees who steal from you. I trusted them with my belongings and their crooked staff robbed me blind. Dont let these people in your house.

A very reliable and honest company. They do quality work at a fair price. They work directly with your insurance company adjusters, and are quick to reply when you have questions!

We had a leak in our roof a year and 1/2 ago USAA sent out Silver city.
They repaired the roof and the ceiling in the kitchen, in a timely manner.
Fast forward to October 5th 2018 after the rain we had i noticed the same area in the kitchen ceiling started to crack. Called USAA they said it's still under warranty with SC so i called them on the 8th, 10th, 15th & 17th with no updates or contact from them. On the morning of the 18th they called and said they will be in 30 mins.  I had to leave work and the guy said it was a rookie mistake the guy didn't repair high enough.

He said they would contact me about repairing the ceiling.
So i started with the phone calls again (as no one ever called us)
Called 10/29, 11/5, 11/8, 11/9  on the 9th they gave me the project managers phone number for JIM when i called it wasn't JIM it was another project manager Robert for the east valley.
He said he would call me back (never did)  I called Robert on 11/13 at 8am
And he said he would call me back. He did 2 hours later he called and said he was going to send one of his guys from the east valley  even tho it isn't his job. The guy that repaired it was awesome. He said he would be back at 7 am to paint.  I waited until 8:30 and then called again.
Robert said remember i said it wasn't his area and that he spoke with JIM and he was sending someone. Which he obversely didn't. Robert called JIM and said you need to call us. When i didn't hear anything back i called Robert back and he said Jim was suppose to call me.  
Robert gave me JIMS number which JIM did not answer.
SO PO right NOW......

I recently remodeled my house and was referred to Silver City by an adjuster. Great referral. Everything from the packing of contents, drywall, trim, flooring and paint was beyond expectations! I need to work on the outside and was happy to find out they do roofing in house! I will definitely recommend them to everyone and will be hiring them for more projects!

If I could give zero stars I would...  
Silver City (SC) was recommended by USAA and so I hired them to assess and repair damage from a possible roof leak in my guest house as the paint on my wall had started to ripple.  The estimator from USAA bid the job to remove most of one wall from ceiling to floor board so that we could determine the source of the leak with the understanding that once the inner wall was opened we could determine what would need to be repaired.  The gentleman from silver city was very nice but came and cut out a 6'x4' section of the wall where damage was evident and was about to start replacing it when I asked him where the leak had originated from.  He said he had no idea...that he wasn't there to figure that out.  I informed him that he was and called SC who said they didn't know what I was talking about so then I called USAA and the next thing I knew they called SC and the gentleman cut a huge area out as he was supposed to initially and told me that there was damage to the wood by the ceiling.  I called USAA and let them know and silver city sent an estimator who didn't even get up on a ladder but just looked at the area (ceilings are 14high).  The next thing they set up was that someone came to treat for mold.  I asked if anyone was going to assess the wood and the mold treatment guy told me he didn't do that and wasn't there to figure that out.  I called USAA again and they stopped the job and had a structural engineer come to the house and assess the situation.  Needless to say, there is extensive damage that needs to be repaired and the wood in question was still wet and should never have been treated with anything but rather repaired.  SC was only going to put a bandaid on the issue and cover it up rather than fix it.  USAA withdrew the bid from them, they were paid for removal of sheet rock only and a different contractor was hired.  In addition, they left a window open in the room and left a bunch of construction supplies in my yard.

buyer beware!  If I hadn't been home and followed up on what they were doing I would never have known the amount of damage that was about to be covered up.

I was looking into purchasing a small investment property and needed an estimate on the remodeling that was necessary.  The estimator, Mike, was prompt, efficient, extremely courteous, professional, and quite personable as well.  He took lots of pictures and provided a great work-up for my review.  Thank you, Silver City, for helping me find the best property for my business!

Silver City Restoration did an excellent job when they worked on my rental condo. Melanie Hunt was very helpful and responsive. I would definitely use them again!

Unsatisfied in many ways, although the reps for silvercity seemed very helpful and worked fast in many ways their end job of poor at best. They didn't replace what our insurance (USAA) told them was covered. They reset broken or damaged property then told us we would have to pay out of packet to get what our insurance said should of been replaced. They cut and tore into our carpet then when reset they blamed our dogs for the damage and said they wouldn't replace it. The list goes on and we are still fighting with there company to fix or replace damaged items. They couldn't even reset the damaged cabinets level with one another. End

Had a bad leak from second-story down through ceiling in master bedroom on first floor. Silver city worked with insurance company seamlessly and made sure that we got top quality work and then worked out details with insurance so that everything was covered. Philip and Robert were absolutely fantastic. They did what they said they would do and did it efficiently and incredibly fast. Their work was really excellent. They were easy going and didn't vibe me in anyway when I inspected their work. They were happy to have me look things over. They take a tremendous amount of pride in their work. Hope you will at least meet them for any job to get a feel for them and get an estimate. They earned all 5 stars!!

I have used Silver City on a number of projects ranging from a roof replacement to a French door replacement after a break in. Both times the workers were prompt and courteous. Best of all no issues with the claims adjuster.

Silver City Restoration has performed several repairs at my property and has always been professional in communication, service and performance.  As an out of state homeowner, they have always gone the extra mile by contacting me when they are at the home and sending videos and photos of the completed projects.  Additionally the office staff are courteous and handle paperwork and payment efficiently and everything goes smoothly from beginning to end.  Many thanks to Brenda, Mike, Jimmy and Saul!

SilverCity Restoration just restored our house like new after a water leak. Everyone, from start to finish was extremely professional & concerned about our satisfaction. They started/finished our job ahead of schedule & we couldn't be happier!

I'm very satisfied with the work done. I sincerely hope my house doesn't suffer water damage again, but if it does you guys will be the first call I make. Tim, Mario & Robert did an amazing job. Always on time, always professional. Overall this was a pleasant outcome to a stressful situation.

We had lots of storm damage and water leaks through the roof. Silver City was here quickly and did everything they said they would do.  I felt very comfortable having them inside the house.  Their painters were neat and masked everything.  They helped us pick roof tiles and compare the durability and cost.  We did some upgrades and they even helped with that.  They are great people.

Silver City was recommended to me by USAA, one of the top insurance companies, for roof repair/replacement. I knew they would be reliable, but was extremely pleased with the excellent customer service from Brenda, the great job oversight and coordination by Dave and the competency and cleanliness of the construction crew. They even delayed the crew for one day to allow me to re-insulate, providing me help and tips on that at no charge.  They found several areas of damage I had not seen, went back to USAA for me and got them paid for and repairs.  I will never use anyone else for this type work.

Had similar situation to other person. 80 days in a hotel I finally returned home last week. After feeling pressured into signing release started seeing damages done throughout. The tile guys they hired were the only part of experience that seemed to work out. Jim was hard to work with. He never gave updates or estimates. I had my replacement tile and carpet picked out days after flood, yet took him over a month to order it. (Wrong I might add) I called him to get update and he told me he had just placed order. It was backordered 3 more weeks. This was just the start of a VERY long process. I could write all day. I now am fixing the damages that were caused by this company. Everything required me to bring them back several times. Paint, drywall etc. Still have poorly done job on some parts of drywall. Lots of dings and dents in molding and trim. Chunks taken out of furniture etc. I informed them of damages done to coffee and dining table from move but they don't seem to think it was them. This whole process has been a headache. Glad to have my life back though.