Stratton Restoration

Stratton Restoration did an amazing job remodeling our bathroom after a water pipe leak in the ceiling.  In addition to replacing the ceiling, and painting the entire room, Stratton also replaced laminate floors and molding  throughout the house and carpeting where needed.
Carlos was the Project Manager for the project and was professional, well informed and explained the process and stuck to the timeline as stated.
Whenever I had questions he was easily accessible and responded in a timely manner.
I would definitely recommend Stratton Restoration for future projects.

We hired Stratton Restoration cause we had water damage done to our kitchen island. Stratton communication has been terrible. Also every date they say they will have something done by hasn't been made. The lack of communication is very frustrating.

I wish I could rate them below ZERO.  Everything and anything went wrong.  Gave me wrong estimate and wrong material.  I was very specific on what I am looking to accomplish.   DO NOT DO BUSINESS WITH THEM. TAKE It FROM ME AND SAVE YOURSELF TIME

I contacted Stratton restoration after buying a new house needed paint in all rooms and some accent walls. A gas line for a new stove
Stratton gave me a finish  date that was not met.
Sloppy paint job over spray on fans, blinds, didn't get the accent walls  correct. Broken curtain rods ,missing screws on clothes hanging  rods,  broke a blind. did not get contract instructions correct so an another contract was established costing us another $700.
They didn't answer calls or text was very unprofessional had to complain to get anything done.
Im sorry to say that i will not use them again
It took too long to make it right.
And never got back to a job that was not done. Im sure they wanted more money to a job they gave me a quote on at the beginning of all this.

Stratton came to my house to dry out my house after water intrusion.   They installed equipment in one room, it rained again and water came in from the original location and a 2nd location near the first one.  They came back out and installed equipment where the 2nd leak was and this time they used equipment to look for wet drywall to see if more needed to be done.   I believe the drying equipment should have been installed in two locations from the start.  The second time they didn't have two dryers and only installed a fan in the 2nd location.  (They made it clear they were limited to the fan because that's all they had.)

After the 2nd visit I called about putting a tarp on the roof to prevent leaking until the roof was repaired.  The guy that came out, at night by the way, was not in uniform, came with his girlfriend in the truck, was hard to understand even though he was speaking english and did a tremendous amount of damage to the already faulty roof when installing the tarp.  Dozens of roof tiles were broken.  It rained again and likely due to the damage when putting the tarp on the leak was worse than ever.

Fast forward and I have replaced the entire roof.  I call them out to fix the drywall, as they said they would do, and I get a voice mail from Shane tolling me they were 'Not interested in taking the job'...  'I know there was some things that came up during our mitigation process where you would question the work that we had done and it just I just don't think we're a good fit to take on your job.'  

So, if you don't think they did everything right they won't complete the work?!  So add bad form to being unprepared and sending someone out that did more harm than good when putting a tarp over the damaged roof area.  By the way, the tarp didn't even stay in place for more than a few days.

I would give negative stars if possible. Words cannot even to begin to express what a nightmare it was to work with this company after we had major water damage at the beginning of april . Let's start with the project manager. Obe is lazy and has absolutely ZERO communication skills. Many calls/texts to him went unanswered and on the chance we did get ahold of him, he was drag his feet and suggest we call people instead of doing his job himself. We had MANY issues with the people stratton sent out from the get go and yet obe didn't come out to the house to handle anything until the very end of the project 2 months later. The company they sent to install our tub and shower did a HORRIBLE job (see pics) and when we sent them the pics of the issue, they sent out the same company to tell us it was fine and supposed to be like that. This was infuriating since the whole reason we were dealing with this issue was water damage and the huge gaps in the shower would have put us right back in the same boat. We finally called the insurance company who sent out a 3rd party to inspect the tub and they agreed it was not done correctly and would handle it. They got obe to send out another company who finally installed it right, but only after the tile and drywall was installed/removed 4 or 5 separate times because of these issues. They claimed that the contractors would be gone by 3 each day and that wasn't the case. One day in particular, the contractor stayed till nearly 730pm doing a rush job on the tile and drywall because his birthday was that weekend and didn't wanna worry about work. He ended up leaving one of the tiles raised much higher than the others, creating a major fall risk. They left certain things unattached in their rush to do the job, including the ring around the toilet pipe and shower head. We requested to have them come fix the shower head issue and were told the guy would come between 2-4pm and he never showed up til 445. We never received any communication from the repair person or obe, even though we had texted him for an update. I ended up turning the guy away cause it was too late at that point, and we were told that we would receive a credit off the final bill if we wanted to just fix it ourselves. We agreed, and yet they never took the discount off. That brings us to Monday 7/5 when I called to get the bill squared away and they were apparently closed but didnt bother to tell anyone. Then I called Tuesday and was told Tiffany was in a meeting and I'd get a call back 30 mins later. I had to call back after 2 hours because they never did and they tried to get me to pay the bill without the credit. When I asked about the credit they had no idea what I was talking about and had to look into it. They called back a few hours later and offered a measly $25, which at this point we took because we just want to be done with them. Tiffany said she would send the bill the next day so we could pay it and lo and behold, it's 2 days later and we haven't got an updated invoice. This company is absolute GARBAGE in both quality and communication and the only recommendation I have is to stay far far away from them.

I live in a condo duplex. My neighbor had a fire. I had smoke damage and a dozen firefighters trooping in and out from the front and garage doors to the attic - which means I had a closet full of clothes full of insulation and floors and carpets soiled and abraded by soot, grit, water and chemical covered boots. My entire condo smelled of smoke and was coated in oily grey soot.
Stratton was rebuilding my duplex other half for my neighbor from the studs out.
I trusted them and his Travelers Insurance Co. to do what was right.
FIRST they took $1000 deductible from me that I'm not going to get back.
SECOND they wrote up an estimate of cleaning and painting to the tune of $17,000.
THIRD The painting is done so badly and thinly that if I pull a nail out of the wall they painted over it peels off ribbons of paint
FOURTH They estimated and then claimed to have scrubbed down walls and deodorized before painting. NOT DONE
FIFTH They said they'd rehang drapery rods. NOT DONE
SIXTH CLEANING Their crew consisted of one woman, her husband (who was suppose to do the ductwork and I had to pay someone later to actually do it) and 2 teenagers who flipped dust rags around. The floors were barely mopped. I dusted everything again when they left. The tiles in the bathrooms had visible soot and grit on them. They broke the pulleys on 2 wood window blinds and the bathroom fans are still emitting soot motes into the air...

I am not happy
It wasn't even my fire
I've repainted 2 rooms since they left and I had to buy paint because they didn't leave me any.

Do NOT use Stratton

My insurance gave me their info so I thought they'd be reliable. I called them to set appointment  but the receptionist gave me the project manager's phone number to schedule directly with him (why have a receptionist?). I scheduled for a Tuesday and took off work early to meet with Shane at 2pm. No show by 2:30 so I called the official and Shane.
According to everyone there was a schedule mix up so they rescheduled me. Great! Met with Shawn and meeting went well. He even noticed I don't have a temporary sink installed and apologized as his guys should've noticed and I should have a sink by now. I agreed. He said he'd get back to me in the next two days.
I haven't hear back from him or the office and it has been 7 working days since the estimator came to measure and take pictures. I left a message in regards to that sink but no one called back.
I simply don't understand the work ethic here. Don't you want work/money? And if you're too busy then don't take on new projects. Please don't just leave ppl waiting. I wish I had had the opportunity to wOrk with them but I am simply moving on to another company.

They repaired a ceiling leak and roof leak we had and removed some of our asbestos. It did take a while to get job going in the beginning due to some family emergencies our service manage had which couldve been communicated better. That being said their workmanship is well done and fast when they get started.

After some negative experiences with Stratton, Chris contacted me and made everything right! Communicated perfectly through the process and went above and beyond to make things right!

A few months ago our tenant started a fire - Stratton showed up - I think my insurance just called them in and they did an amazing job too to bottom and had the condo rentable again in a matter of months -
Then I had another tragedy in another condo a few months later.  I specifically requested these guys come again.  They mitigated so quickly and got the condo rentable and livable again in a matter of days.  The finished product is definitely like the flood never happened.  The project managers are a text away and they let you know how things are progressing by returning every text.
The office managers are easy to work with and the process is much less a headache than you would think.
I highly recommend Stratton bc they are fast, trustworthy, use excellent quality products, and prices are fair.

At all cost...avoid them.  They play the asbestos trick on you and have their men come in without masks and do the work...if that is what you call what they do.  They removed the padding from the rug and left it to become moldy.  The plastic they put on the roof...that blew off in a week.  And worst of all, my insurance gave me their number.  Don't use them...plain and simple.

Hmmmm....anyone notice a pattern of behavior here(read the other reviews)..seems like they try that scam over and over.

Also...seems they knew something was going to happen at my house because their billing dates are 2 weeks prior to my claim.

Look under Stratton C. For other reviews...all the same

Don't use them ..save yourself the hassle.

Stratton recently replaced my roof and I was very impressed. I had the roof replaced at my rental property last year so I have a recent experience to compare it to. Stratton communicated, installed a beautiful roof.  The drip edge was done in a manner to look really nice compared to the other company that pieced it together with small sections making it look bad. The other company left so many roof tacks and staples on the ground i was concerned for my two year old. Stratton went around with a magnet and darn near picked up every one leaving my yard clean. The other company is no longer in business and I have heard they shut down and re-opened under another name. When picking a contractor/roofer be sure to pick a company that has been open for years and not one of these temporary companies.

These guys saved my life. Creates restoration company on the whole damn planet. I would trust these guys with my life.

We had to file an insurance claim with out H.O. Insurance. We ended up using Stratton Restoration to do the roofing job. I can say that Brandon came out to do initial walk through. Got things going. Wes took over and had the roofers out here right after shingles delivered. I am VERY HAPPY, with the roofing job and the professionalism of Stratton. Good job communicating...good workers, fast and efficient. Sometimes you see crews that one or two out of 4 or 5, work, the rest goof around...not these guys! They all worked hard. And tore off and replaced roof in like 2.5 days. Can't say enough good things. I highly recommend Stratton Restoration. Good job Stratton! Thank you, Terry H.

Stay away from Stratton! They did a whole job on our house right before we bought it. Have had couple follow up questions and they are the most inconsiderate rude people I have spoken too.
Once they have their money they don't cAre about you at all!

Horrible customer service!

I had the best experience dealing with Brandon at Stratton Restoration. He was kind, professional, knowledgeable and didn't waster or my husbands time. Don't look any further if you need a job done, just call! You will be very happy!

My insurance company Am Fam contacted them to do repairs from water damage to my house they came out in about three days gave me an estimate so they will get back to me with pricing and never did I had to call them back they said they were waiting on me to send them my thousand dollar deductible to even get started I did that and then took them another two weeks to come out and get started after that they were supposed to match my flooring and said they were having trouble finding a match and would get back to me and three days after they checked other places they never got back to me I called them they said oh yes they didn't have what we needed I'll call someone else to see what materials they have and get back to you still never got back to me a week later I called them still no Flooring still no match and no idea didn't offer to fix it another way I called my insurance company to complain and get this resolved then I called a flooring company myself and got an estimate from them and told Stratton they were out of the picture don't bother I'll take care of it myself this was two months later I had been waiting on them very bad communication don't do what they say not there to help the customer only to collect money I would not recommend them or any repairs of any kind not a good company to deal with do not stand behind their word they are apparently too busy to take care of the customers that they are busy with doesn't make much sense does it.

Stratton recently performed a number of jobs for us including water damage remediation and roof replacement. They were fast and professional, and their concern for customer satisfaction continued after the work was complete. I would not hesitate to use them again in the future.

My roof was just replaced by Stratton Restoration.  They did an incredible job and the process was super easy.   Brandon Kubiak, Wes Clouse, and the roofer Axle were so awesome to work with.   I will be using them again for sure if I ever have and issue.

Stratton Restoration has helped me in a couple of instances; one with just a small issue of a leaky water heater and the second time was with a full restoration. In both cases they were prompt, professional, courteous and a pleasure to work with. I highly recommend them to anyone for any type of emergency or repair you need in your home!

If you want service this is not the company. We called them as our fridge leak had seeped in to the baseboard and walls. When my husband talked to the lady there she said yes we will move the fridge and look behind it and give you a quote. It was clearly mentioned to them that we have a built in fridge. The technician comes and says oh I cannot move it but I can give you a quote by end of the day today, this all happened Friday morning. I check my emails Saturday morning no quote, I check it again on Monday thinking it is a weekend (as if things go wrong only on weekdays) today is Tuesday morning, I call the office, after a brief hold I am told we will get it to you by end of day today. I say, you guys were here Friday and I was promised a quote that evening....to this the lady cuts me off and instead of saying I apologize for the delay, she says, mam, we get a lot of calls. It will be end of day today. Super rude tone of speaking. I am sure they are good at what they do ( although I will not engage them) but customer service sucks.

This is the absolute worse company I have ever dealt with!!! They never passed city inspections the first time. Every thing they did had to be done 2-3 times. They showed up around 9:00 am and left by 1:30 most days. We signed the contract in May of 2019. They said they would probably be done by mid July to early August. We returned home from a 3 week trip to find they had not even started the project (outdoors only) they finally started July 16th. We had to constantly chase them down to see what was going on. It was suppose to be done by the first of October (2019) at the latest. It still wasn't done for my husband's birthday on the 30th, our family from Pennsylvania the 11th of November or when family flew in from Germany the next week. They said it would be done by Thanksgiving 2019. Nope. Family in town December 10th still not done. Filed with the Registrar fo Contracts. Work finished the first of January with 2 year warranty. In the mean time we moved and put the house up for sale. In September the inspector found leaks under the patio and a few other problems. They said they would get on it. Since then the new owner has had substandard work from them and here it is December 2020 and they haven't done anything right or even begun to fix their mistakes.

When my upstairs neighbor passed out with the bathtub running and flooded the whole place, my awfully managed HOA tried to go to war with me (associa Arizona who are questionably/negligently managing funds) i had no choice but to go through insurance. As such they assigned Stratton to rebuild my home which was destroyed. Initially i was skeptical seeing as Stratton has so many negative reviews (not entirely sure why) but aside from some communication issues they restored my condo beautifully and made the effort above and beyond when we had another flooding scare. Ultimately Gabriel, Shane, Tanner, and Chris pulled together and made it happen. The experience wasn't perfect but then again it's not an everyday occurrence so I don't have much to compare it to. All I know is I cane out better off and Stratton got the job done. A little slow at times and communication was a struggle at times but ultimately they did a great job

We had a fantastic experience with Stratton Restoration. I would recommend them to anyone. When our house flooded one night, we called them the next morning and they got the process started quickly and easily. I was expecting a hassle, but Jake was on the phone with the insurance company within the hour. Next thing I knew I got a call from Wes who did all the project management. On top of that, my wife and I weren't the easiest people to work for.

We probably changed our minds 5 times about the restoration project, but they were really professional and helpful. Gabriel did the on site QC and made sure the job was done right. My wife and I were impressed all around.

I've heard a lot of horror stories, but these guys were the furthest thing from that. If this ever happens again, I know who to call.

My mother, 82 years old, lives alone in a small home in Payson, Arizona. She had a house fire in December. Reconstruction needed to be performed and asbestos was found so it needed to be removed. The insurance adjuster asked if my mom had a construction company she wanted to use and she said no. So, the adjuster recommended a friend of his...Stratton Restoration. They showed up and immediately wanted my mom to sign all kinds of paperwork including paperwork that said she would agree to have their company do ALL the work. She called us and we told her not to sign anything. They did not give up. They tried and tried and she finally put them on the phone with us and we told them we would like to get several bids and we would be happy to look at their bid. They said that they just wanted to clean everything from the fire and put it in storage for my mom until she figured out what she wanted to do. Like they were doing her a big favor. So, unknowingly, we told her it was okay to sign on for just cleaning and storage. No one in our family had every been through a fire before, and they knew that. Again, they tried to make her sign an all inclusive deal. Again we had to get on the phone with them and made them hand write in the words contents, cleaning and abatement only. She agreed to that portion only. We decided to go with a local company to do the actual construction. We then got a bill from Stratton for $30,000!!!!!!!! If you would have asked me how much it would cost for them to do what they did, I would say $1,000. max. Not only that, but we then find out that this money came directly out of my mother's insurance claim!!! Money that should have gone to her for contents, got sucked up by Stratton. I requested an itemized invoice (that took many emails to obtain). It was padded like crazy. They had hours and hours billed for supervising for someone watching someone else take photos of items. They exaggerated their hours. They exaggerated their days. They exaggerated everything. They charged $65 to clean a $5 pair of shorts. That doesn't even include the storage for the shorts. If they would have told my mom that she would have told them to throw them away. Anyone would. They all have to be thrown away anyway because of the asbestos and smoke. Their inventory list and photos were incomplete and incompetent. I asked several times where the complete list was and I was told over and over Don't worry, it may not be listed but it's all there in the storage unit. Well on an insurance claim it's ALL suppose to be listed. Not just whatever they choose. On top of that they were charging $239 a month for storage units. I called the storage unit facility and found out the charge was actually $95 per unit, not $239. Not once did Stratton give my mom an estimate of the charges before they performed any work, and not once did they mention that this would be coming directly out her pocket. We would have never in a million years agreed to this if we would have known the price and where the money was coming from. And they knew that. That is why they did not say a word and tried to rush my mom into signing so quickly. They also allowed her to go into the house where they said asbestos was found without a suit or mask to retrieve belongings. Who knows what the medical implications of that will be. They are now holding her belongings hostage unless she signs over the $29,346.87 check. They take advantage and prey on people and the elderly that just went through a very traumatic experience. Unconscionable. Since then, while speaking with others, I hear they do this all the time. They find out the insurance limit and take every penny they can.
My advice is to NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
They are thieves with no conscience.
My mom is retired and lives solely on social security that is at poverty level. They have taken almost all of her claim money and left her with smokey, asbestos tainted personal belongings. Oh no wait, she doesn't even have that because they are holding them hostage.
RUN!

Responsible, hard working, family owned company! These guys are detail oriented and have the knowledge to get things done!

Great Company!!

Nice people,  not the best work.  I'm not happy or satisfied with the results of my home restoration.

had the best experience with Stratton Restoration. They had no problem with my mother and I discussing updating a few things since we had to restore the house. If they didn't feel it would work either Wes or Gabriel would let us know why and help us with other options. In the end the house turned out beautiful and my mother feels she has made new friends.she loved speaking with Gabriel. He's very knowledgeable in his craft and will take the time to explain to you what, why and how about the rebuilding aspect of what he is doing. Sometimes that's helpful to know and understand why it has to be done in a certain way. One thing Gabriel taught me is restoration is so different from original construction; in that you creativity comes into play when putting a place back together. I would highly recommend this company for any and all your restoration needs!

Stratton Restoration is a great company!  The team is very friendly, professional, and always responds in a timely matter.  It is so hard to find companies that get the job done quick but also pay attention to detail...Stratton does just that!  Mr. Deroche and the Mitigation Team are very helpful and reassuring throughout the whole process.  I would highly recommend Stratton!

Do not choose this company for your restoration.  Traveler's Insurance suggested them or Service Master.  I chose this company thinking I was supporting a local business.  To make this review short, I will just say they are bad about returning calls and showing up when they say they will. The contractors that they send over are not good and didn't even have the proper equipment to do the job, so they would leave and not come back.  Eventually, with Travelers help we got the job got completed.  Now, the work they did is falling apart and Traveler's adjustor came out and said, that it looks like they used poor quality material.  Stratton was supposed to get with us to fix it, but we have never heard from them.  I am done with this company and please choose another company to do any of your repair work.

Worked with them on a couple different projects and they are great. I would recommend them again and again. Keep up the good work!

My wife and I came home to a bad water leak from our AC condensate line which had flooded our closet inside our home under the AC unit.  Our insurance company Secura, sent Stratton Restoration out to our home.  Long story short, they had to return because they did not remediate the water leak, damaged our walls throughout our home, damaged the door on our brand new refrigerator and took 4 months to replace the door, which never would have happened if I had not demanded that it was repaired.  Additionally, it took 3 months to find and locate a new AC return vent which was bent and damaged during their initial water cleanup.  I went to Home Depot and found the correct vent on my first trip to the store.  We had constant contact regarding our extreme dissatisfaction during this entire process and they never addressed any of our qconcerns or provided any input.  While in final negotiations with Royal Reynolds of Stratton, they sent our account over to Resource Receivables Management, even though they (Royal) agreed to a settlement amount with payment plan.  Our letter received from Stratton clearly stated ...unless we receive payment in full by 04/03/2017 or work out an agreed upon payment plan by this date, we will have to turn your invoice over to a collection agency ...  With this said, once again they broke the Arizona Consumer Rights Act by not doing what they said.  Royal did not allow us to negotiate a payment plan which we all agreed on, instead he ignored us and took the easy way out and sent us to collection.  They will damage or break anything that gets in their way and when asked about it, deny that it happened.  To make matters worse, my wife was home recovering from heart surgery and very susceptible to any type of infection.  The fact that they did not clean the entire water leak up and had to return did not help matters since all of the airborne contaminates such as mold etc were circulating through the house which drove us to seak refuge elswhere.  Steer clear of this company, their lack of attention to detail and terrible customer service in itself is enough to never recommend them.  I have much more detail, and not enough space to write it all. Suffice it to say, they did not uphold their end of the contract by providing reasonable care and skill while working and as I stated previously, they NEVER acknowledged or addressed any of our dissatisfaction during the process.

What a great company! Such a nice professional team that's easy to work with & reliable. I would recommend them to family and friends.

Greg Deroche and the mitigation team are awesome!!! I refer all of my business to Stratton and will continue to!!

So incredibly disappointed with this company. They were referred to us by insurance and have made our lives a nightmare. Do NOT use this company.

Worst customer service EVER!  Refusing to contact me after I was sent a bill for $2000 six months after work was complete, which was done poorly by the way with broken tiles and an entertainment center, both of which they tried to cover up to myself and the supervisor.  While the bill was given six months later, they refused to let me make payments without interest and only would contact me via email.  They told me there isn't anything worth discussing and they refused to call me.
We were recommended the company by our insurance and the insurance has thus been contacted and advised to no longer recommend the company in the future.
If you have a choice, GO WITH SOMEONE ELSE!

I called Stratton early September right after labor day for a roof estimate. Jarrod came out we also needed insulation and drywall work done as well due to a storm on August 30th.
I had another company come out previous and because of the neglect we had mold so Jarrod took a look and told us what needs to be done. I felt comfortable so I made a appointment for them to come out. They did they were here for 3 hour's.
I was waiting for a estimate for roof and for rest of the work for kitchen. They said they would have work done in a week.
2 weeks went by did not hear anything I then called Jarrod he didn't call back
Finally Shane called us back days later. we set up time for him to come out which we thought was for estimate. He came out and asked What is he doing for us? What putting my kitchen back together.
After 2 weeks after that I finally get estimate for roof and kitchen.
Pretty out flatted.  In mean time they had 3 cabinets that they took to supposedly rebuild due to mold. I kept asking if they are being worked on and no they hadn't
My husband wanted cabinets back so made appointment for cabinets to be returned. Guess what only 2 were returned. Lost other cabinet and had the nerve to tell me they brought back what they took out! So now you are saying I am lying?
In there work contract they have a line not responsible for mysterious missing property What??? let's see how they are going to rectify situation

I was referred to Stratton from Traveler's Insurance. I am still in progress with the repairs and regretting selecting this company. They are very poor on communication. They would not schedule my appointment until I paid the deposit, and then I had to keep following up after they took my deposit to get an appointment scheduled. It takes numerous emails & phone calls to get a response. I have had to go through the chain of command to get any sort of action. We had water damage from a leak under our kitchen sink. This morning they brought my kitchen cabinets back for the install. They were not painted in the shop like I was told they would be. They still had water damage. After I refused delivery, I was told they would be painted at my house. This is unacceptable as they are lacquer spray painted. Also, our kitchen sink was not supported & started to drop after they removed the original cabinet. I had zero response when I emailed Stratton regarding this. Fortunately my husband cut a board to support the sink to keep it from falling. The plywood support under the granite fell off since there was only 1 support under a different piece of plywood. I am so disappointed in my selection of this company.

We would like to highly recommend Stratton Restoration. They really helped us rebuild our home after an unfortunate fire accident. Stratton has very professional and courteous staff, sub-contractors and workers. We especially would like to Thank Lance White and Max Dutcher.
From planning to completion, they were there to offer valuable suggestions. Their ability to coordinate the entire building process made everything run smoothly and efficiently.

They handled our job with utmost sincerity and dedication. Our questions and concerns were always given their immediate attention as they made us feel that our home was their number one priority.

Great company! They do excellent work in a timely matter. I would recommend them to family and friends!

Stratton Restoration started out very strong, but finished the job incredibly weak. Shane assessed the damage and started the ball rolling with excellent customer service and was highly professional. Casey, our project manager, started the job enthusiastically and professionally, but that level of customer care fell off dramatically after learning we had submitted a 5 star review. Jerome, Stratton's drywall specialist was excellent throughout his time on our job. He is an artist when it comes to mudding and finishing the job. His repair of our walls was seamless and undetectable. Stratton subs-out their tile work and the company they use is incompetent. They installed chipped tile, left gaps, and their employees were incredibly unprofessional. When the issue came about, Casey assured me he would get another company to finish the job correctly. Then, Casey said they'd be using the same company, but that he would be directly supervising the job. Casey failed to supervise and the tile guys were a no-show on Monday and when they arrived to complete the job, chipped three more tiles and left, leaving two of the tiles unchanged. They also damaged the cabinet in the bathroom, damaged our bedroom wall that will require putty and paint, and marred the bathroom walls. Casey said he'd be by at the end of the day to reinstall our toilet, after the tile job was completed. Casey was a no-show and didn't bother to call or return our calls after we left two messages. We waited for hours and finally decided to run the errands we had put off while waiting for Casey. The following day Casey showed up to install our toilet and when confronted about his not showing up, remarked, Well, I'm here now. No apology for putting us out, for no-showing, and for not calling. We will be letting The Hartford know of what transpired throughout the job and that maybe, just maybe, Stratton Restoration doesn't deserve their preferred status with them.

I was very impressed with the professionalism of the staff, at first.  They were always friendly but Stratton did not complete the job they were paid to do with the integrity and attention to detail that one would expect.  They lost many items, handled the itemization of items terribly and many items had to be sent back to be cleaned again. VERY disappointing experience.

I contacted Stratton 5 weeks ago because I had water damage to our bathroom.  It took several days to come out to look at it to give me an estimate.  I was told they could have the job completed in about a week and a half.  After a week of waiting for the estimate I called.  They sent me the estimate later that day.  It did not include all of the work I wanted done.  They added it and I had the proper estimate the next day.  Due to how quickly they could get the job done I chose them over the other company that said it would be completed in September. I waited several days and had to call them regarding scheduling the work.  The project manager finally called me back and scheduled to do the work August 31st.  He came out to look at the job on the 29th. I asked since they were starting Thursday, when would it be complete.  He told me then they couldn't start until Friday September 1st but it would be completed Saturday September 2nd.  Great!  I gave him half down and set to go.  Vacation reservations cancelled and some furniture moved.  Thursday at 330 he called and said we will start September 7th.  REALLY? Thanks for the notice.  I called and spoke to another manager Friday morning who said he would try to get a crew out to get the job done.  Surprise.  He called at 430 to say he didn't have a crew available.  But, would call Tuesday to get it scheduled.  Well, Tuesday September 5th is here and of course no call.  I can't even rate this company for the work, because I can't get them to honor their agreement to even start the work.

Would never use this company, driver threw a cup full of soda at my window while getting on the freeway. I called them and they were suppose to have a manager call me back. they never did, they don't care about their employee's actions. I did call the police but nothing was done. Would never use a company that have employees who can't control there temper and take it out on others while driving with the company trailer.

***Do not use Stratton Restoration! *** They do not stand behind the work that they do! My husband and I had used them after we had water damage. The first five minutes they were in the house examining the damage, one of their techs broke an air return vent grill. It took them months to replace it after continuous reminding them that they promised to replace it. A simple thing to replace as Home Depot carries it. Then they had to come back several times for clean up of mold because of a half ass job they did the first time. Several readings of air quality turned out poor, so the next step was for them to clean our air ducts. Around each and every one of our vents on the ceiling, they put dirty black hand prints. They were very careless with the ladders and scuffed, and marked up most of our walls. Then, to add to the carelessness, a man with a ladder dented our brand new refrigerator/freezer door! I was sitting right there in the kitchen and saw the whole thing happen. It took them about 4 months to replace it after our continual reminders. They never once acknowledged any of these issues. From day one we have expressed our concerns to the employees who were here, as well as we tried many times to contact the office. We left voicemails which were ignored. When we received the final bill, not only was it ridiculously high, but they included a charge for the freezer door panel! We sent a letter, and called the office to dispute the bill and tried to come to a happy medium of payment. It appears that they really didn't even look at our letter of concerns and still requested full payment. After going back and fourth with emails, they were asking what we wanted to pay. Royal Reynolds was the person who we were communicating with. The negotiations began and Royal said that he would get back to us. During negotiations, Royal Reynolds just decided to send our bill to collections right in the middle of trying to negotiate a fair payment. That man refused to listen to us and was quite rude. We have EVERY conversation recorded. We asked him if we could speak to his boss, or perhaps the owner and he told us no, that would never happen. He refused to talk to us anymore. We never got angry or rude, we were just trying to share the facts with him. He didn't care at all what we had to say. He is a horrible man to represent that company! This business does not care about the quality of their work or a persons home! They violated the consumer care act on so many levels! All we wanted was a FAIR bill to pay after everything they had done!

Job hasn't even begun and already issues. Hired by landlord , so I did not have a choice. Committed to a time for job to begin and I was at home to meet them , they did not show. Called contact after they were half hour late, and spoke to him. Pushed responsibility off to another person  ( no ownership) who was suppose to call me and I was told would get right back to me. More then an hour later finally got a call and told not starting for multiple hours. NO professionalism, complete lack of integrity and not a company I would do business with again.