Drystar Restoration

If you ever have the very unfortunate experience of having your house flooded with inches of water, I hope you will get to work with a company like Drystar Restoration.

My family and I were having a mini staycation for the turn of the new year.  We were only gone for a day and a half and in that time our house flooded due to a broken water line.  You can imagine our grief to discover our ruined furniture, walls, floors and cabinets.  After turning off the main water line, I called our normal plumber and he came out and did what he could.  He recommended Drystar and I'm glad he did.  I spoke with Robert and he assured me that they would be out to my house right away.  As soon as they pulled up, they started clearing out the standing water in my house. After, they started to remove the wet furniture and cutting out the drywall that was affected by the water. I stayed in contact with Robert throughout the entire process as he provided updates and educated me about the process. Needless to say, I wouldn't recommend or have the confidence and trust in anyone else.

Beware do not use this company! You will regret hiring them. Promise that insurance will pay and when insurance does not pay their overpriced invoice you are left paying the bill!

These guys are the worst. They will promise to come do work after an emergency and swear the insurance company will approve the quote. Now we're out $10k+ and all these guys did is leave massive holes in our walls and rip up tile and carpet.

Noah was the most unresponsive and didn't follow up after we needed his help. He promised a lot and left us hanging. I will never recommend this company.

Took ions and tons of outreaches to put my kitchen back together and once it was it was done incorrectly; it was not a big job. The shelving wasn't put back on and there were gaps in the cabinets where debris can get into. They are eager to help to get payment from insurance and exaggerate repairs for more payment. I was literally asked if I wanted a new kitchen because they could get it out of insurance, so I was cautious. After that I kept getting asked what else I wanted done. Upon reading some reviews, I'm glad I avoided more work otherwise I'd be out money it seems. To make things worse, the person coming out to my house to put my kitchen back together called me and asked ME how much drywall was needed. He also stated he had no clue what the project was just that he was sent out.

I will let the photos of our new kitchen installation on day one speak for themselves.  I fired them.

Update - 7/1/21

Richard,

You conveniently left out the most relevant parts.  

The stand alone cabinet you bought in the photo below, is to replace the cabinet and door your company lost.  Not only that, but the cabinet you bought is not in the quote, not in the scope agreed to match my cabinets, not part of your cited line items (doors not included), and was not agreed to by me.  I am not paying for your companies mistake of loosing my door.  If you want to make charges fair - pay me for the lost door.

After I fired your company, I did finally agree to pay for all materials within scope.  That cabinet is not in scope and is me paying for your company loosing my cabinet door.  Your company refused to remove the cabinet from the materials.  

The other half you left off - the opening threat was made by your company.  I was told in the 2nd sentence on the phone, if I did not pay your full material costs you would take me to collections - which is a threat against my credit.  As you stated -  I don't do business by extortion.

My response to that immediate threat was; if you are going to make me pay for all your materials, take me to collections and impact my credit, that means you stand by your work.  If you stand by your work and take me to collections, I will be happy to post photos of your work.

I said repeatedly in writing and over the phone, I will pay for materials in scope and that excludes the cabinet you bought to replace what you lost.

I didn't post anything until you sent me to collections over this cabinet.  The opening salvo of threats was by Drystar to me, not the other way around.

This is your company's work day one.  I wasn't going to get further in the project which now included the granite top your company broke.

I have struggled with DryStar and been passed around from person to person within their company. They were on top of things in the dry out/deconstruction phase but the reconstruction has been like pulling teeth to get installers scheduled. We started this process 2 months ago and are nearly done but still not over the finish line.

A microburst hit my house. Drystar was initially responsive and arrived with a dehumidifier. Then days went by. I called to remind them we needed testing and demo done. Each step required multiple requests for action. When I explained what I needed done as a customer due to future plans I had for the space the damage occurred in, my requests were largely ignored. I simply asked for the ceiling to be repaired at the joists so that I can install lighting in the future without dealing with a jigsaw puzzle in my attic space. I was told by Noah that 'it's done this way all the time' and received contradictory statements from Martin about how their demo guys don't necessarily see what is needed for the restoration guys to do a good job, and that they'd make it right. That was last week. I am STILL sitting here in my house with no ceiling in the kitchen or laundry room, and no follow up has occurred, even after attempts at follow up. I work for a major homebuilder in the valley, and I can say from experience, without a doubt, do not use this company.

Worst Company Ever!  They came right away to do the drying when my water heater busted, but after that it went downhill. The laundry room they had to replace the floor five times because they couldn't get it right. The fourth time they were doing the flooring they met some guy off of craigslist and met him in my front yard and just left that stranger here to do my flooring, which it ended up being sideways and with rocks underneath it. The flooring I have now is some thing that they had somebody put on that I'm not happy with and would prefer to have had the linoleum that I had before. They got paid from the insurance company to paint one bedroom, the laundry room and the garage. Most of the garage was done, partial laundry room and not much of the bedroom. They took months and months to do the little bit of work which my neighbor said they had done by another company a few years ago in just two weeks time from beginning to end. While they were doing all of that they had to keep moving my washer and dryer out and broke the pipes in the back and I had to pay someone to fix that. I also complained to them that the dryer was now making a noise and they said that one of the legs are broken off but that they rigged it so it wouldn't make that much of a noise. I definitely DO NOT Recommend anybody using this company.

AVOID this company at all cost!!!!! The list of things this company screwed up is to long to explain. Charged me $9,000.00 to remove less then 50 sq feet of sub flooring then left me with gigantic holes in my house and didn't even come back to finish there work. Told me they would put back the shower unit in my bathroom then proceeded to rip apart the shower so it could never be used again. They are fast talkers but don't do what they say they will, DO NOTuse these people PLEASE go some where else.

It started off with having a new sink put in and the person from Lowe's recommended DryStar. DryStar came immediately and explain how they would dry my kitchen under the sink out and then give me a whole new kitchen without having to pay a cent. He was one smooth talker. Called my insurance and explain what DryStar was going to do for me. My insurance lady said that she would prefer to work with her people. So from then on my kitchen was tore up couldn't use it they put in a plastic sink in there for me. And then I waited for it to dry. Then they came out tour of the kitchen put it all in the backyard. And would clean it up after it was all finished so I put the wood pieces into our garage so they wouldn't get ruined. So Time pass by and then they came out and we put the kitchen semi back together with that plastic sink then they were waiting for the countertop person to come out in the meantime they gave me a bill for the amount for the restoration now I have received money from my insurance company a good faith money and I knew I had $1000 deductible. So I paid them right away so it wasn't in my bank and I wouldn't spend it since I'm A fixed income. And thought I was a bit done paying for it I had asked if I was done paying for it they said yes then about a couple weeks later I get this phone call stating that they were the accountants and lawyers for DryStar and I owe them another $3700 to dry out the sink so now I'm in the hall for $3788.88 that was nothing I knew was coming.  This company really worked me over. My advice is go with your Insurance company.

All around poor experience had to get ROC involved.
Fixed cosmetic damage but did not find and solve root cause.

This company is terrible. Martin is even more Terrible he lacks customer service. He lacks knowledge of the projects he has at hand and this is the companies PROJECT MANAGER. I called him cause I was told he would schedule someone for the final touches so I called and he says what final touches Umm the toilet that was taken off, the door that was removed, the base boards??? I also call once and he said after I said my name. Yeah

The floor guy took 30 hours (3 days) to do a one day tile job in a BATHROOM! He left our front door wide open several times even after we told him we have animals. If you want to work your full time job and make all the calls go with this company. Between showing up hours late for jobs, canceling appointments and rescheduling them a week later, and weeks with no response unless we call them, this place is horrible! The only good reviews are from plumbers that get a kick back from them for bringing them along to flooded homes. Once this place is out of our house we will never look back. They are horrible!!

EDITED TO UPDATE:
The guys came yesterday 1/23 to lay tile. Once again it's an unfinished job. Justin & Garret told my husband that the job was going to be finished. Yet another time it's be lied to us. I told the guys they could come either all day Saturday or Monday, my husband asked if they were free to come today. We were told yes that they had a job in phx to do and would come to our home at 3. SURPRISE SURPRISE who doesn't show up. I texted Justin to let him know, didnt find out until 3:45 that the guys didn't come due to one being sick and they didn't know. That's how much the company lacks communication. It's once again has been HELL trying to communicate with this company to get someone to finish the damn job.
I also posted a review on Facebook that they removed. STAY FAR FAR AWAY FROM THIS COMPANY!!!!!

Unfortunately for us we didn't choose this company. The home warranty/owner did. I would never fully choose this company on my own.

Our toilet was leaking to our down stairs ceiling. This was in October. They were super fast about tearing apart our ceiling, and dehumidifying the area. However getting them to come fix the hole and patch it up was hell. Getting them to come to our house to get the tile fixed, toilet out in and fan has been HELL.
They came took the tile out. Came back and did a half ass job that they started late since they didn't have the material. And they have left this half ass job.

They were suppose to come and finish the base and put a water proof coat Friday 1/17 at 3pm. I texted Justin letting him know my husband was home at 1:46 letting him know the guys could come earlier. My husband was home all night and no one showed up. And they can't even give me a definite on when they are coming back. I have asked that garret the manager give me a call multiple times yesterday and still havent heard anything.

DO NOT HIRE THIS COMPANY. They will half ass, give you excuses, and pull the job out.

This was suppose to be done BEFORE Christmas I was told by Justin. THEN I was told I was going to be done before this past weekend. We still have no toilet in our master, half ass tile, and no fan or light down stairs.

Drystar was communicative, professional, very clean and unobtrusive during our restoration. We had the proverbial emergency - a burst pipe. Our plumber referred Drystar to us and they were wonderful with the repair process in every way. Chad especially has been the best.

The worst! Stay away at all costs.  Initially they were responsive and kept appointments and once they got payment, stopped responding, didn't finish work, 12 weeks later and my floor is still pulled up and baseboards are still missing.  They won't call me back, won't send the emails I've requested with the scope of work. Abbi is nice until you question their process and portray an unhappy customer, then she's rude and unprofessional.  I'm not sure what background Martin comes from but he can't manage a project. Just stay away folks!  Save yourself the burden and frustration.

AVOID!

In fairness to the restoration side (we dealt with Garrett who was exemplary as was the work his team did), it's the mitigation side of Drystar which we have the issues with.

Overcharging. You get charged $153.39 for them to answer the phone. Item #1 on their invoice Emergency business call - during business hours. Yup, wasn't after hours.....

Debris hauling - by their own invoice they removed 48' of 3 baseboard and 1 sq ft of drywall - hauling/dump fees $117.85

Monitoring - Ha, whatever! We have a log sheet from one of Drystar's workers showing 3 days of monitoring. We know for a fact he never came on the middle day at all.

Customer service - oh yeah, there wasn't any. We complained to Robert Simonon about the issues we had. He wasn't interested in them. All he wanted was to get Drystar paid. Now I have no issue paying a fair price, just these weren't fair.

I brought up the fact that the tech said he'd been there monitoring when he clearly wasn't. Robert's reply, I am not sure if there is some confusion or miscommunication here. But I spoke with Alfonso and he stated he recalled doing the check ups so I am not sure to be honest. Miscommunication? How about outright lie? I'm not sure... Do they even care?

Robert's reply to our inquiry about the exorbitant hauling charge (they could have thrown it in OUR garbage bin there was so little!), We have to dispose of damaged materials and when there is demo we bill for a Haul Debris charge. In other words, here's a flat fee and we'll add it even if it bears no resemblance to the actual work done.

Machines - This seems to be a great area for adding a little extra. Per their own invoice, there's a big disparity between the 3 rooms, one which had little damage, yet was almost the most expensive to fix. We follow all IICRC Guidelines and it has been approved per the adjuster. How would we know if those guidelines were followed? Given all the other items, that quote must be suspect. And we cannot see those guidelines as the document containing them is a paid download. And, no, it wasn't approved by the adjuster for the size of equipment - perhaps the number.

We would NEVER use Drystar again. Having been over 15 years in the construction industry, contractors in the industry already have a less than stellar reputation - Drystar (mitigation side) did nothing to improve that. It's sad to say this as Garrett and his team did a great job of working with us, and doing right by us. The rest......

This company was absolutely amazing. Our house flooded to due the negligence that occurred floor replacement by Empire Today. Noah Box and the Drystar Team came out late at night on an emergency call, worked fast to contain and clean up the flooding. They put fans down immediately and ensured the situation was under control before leaving. Noah was courteous, highly responsive, and informative every step of the way. To top it of, Drystar was willing to bill Empire Today directly for the services rendered due to their negligence. Just a great experience would highly recommend to anyone looking for restoration and construction services. If I could give Noah and Drystar 10 stars I would.

Shane and Travis came to my cousin house and did a replacement of her sink and faucet along with the trimming. They did a great job! They both were very polite and made everyone in the house feel safe with warring there mask. I definitely recommend not just the company but these two!

Do not use this company! They say the job will be finished in 3 days.. they mean 3 months. They disrespect your home and never show up on time or at all at that. Contacted the owner no response, now they're just calling us to collect the rest of their money. They did awful work nothing about it looks professional. They argue back with us about everything, the list goes on. I will continue to bad mouth this company and hope no one uses them. Stay away!

Unfortunately, I have to update my review to one star.  Like someone else before me, the mitigation portion of this company is pleasant and easy to deal with, however, on the repair side it is the complete opposite.

I have endured 3 missed appointments and a serious lack of communication.  Every time I would call in and find out what was going on, the person on the phone would say they had no idea that an appointment was set and that someone would call me back.  It wasn't until I threatened to cancel that someone did finally call me back.  His subliminal attempt at placing the blame on me for the missed appointments was the last straw.  I have since terminated my contract with this company and have informed State Farm (my homeowners insurance carrier) of my experience.  Drystar has been flagged by them to warn other potential victims of their incompetence.

It's truly a shame that it had to get this bad, however, I cannot justify taking 3 days off from work to wait for someone to show up and have them flake.  3 appointments missed in a row is unacceptable and clearly indicates that this company lacks the professionalism and competence to provide me with a successful resolution.  I have zero confidence in this company and suggest you explore other options as I have been forced to do.

The estimate they gave us had items and work that were not even related to the damaged. The estimate was 3 times the amount of 2 other estimates. They prefer to work directly with your homeowners insurance....maybe because they are overcharging. Do not use this company!  Avoid them at all costs.

They came out quickly to the 1st appt to sign the contract, then it got awful...I'm shocked by lack of keeping their word with missed appts and not calling back as promised...and unfortunately needless damage detailed below. Integrity is key in this business...I hired Richard Appel, owner of Drystar, signed their mandatory contract & gave my trust as the sole contractor to work with my insurance company on an unexpected water damage claim Jan 2019.
At their 1st visit to home, men placed wrong tape instead using turquoise duck tape on modern home ceiling to hold plastic for taking out counters on insurance claim access, immediately pulling off the smooth texture mud & paint from professional drywall ceiling at the site unnecessarily causing more damage to home. They continued taking out the 3 cabinets and in this process, dented the side of the stainless steam dishwasher, hit both sides of the hanging shoulder height dark cherry Thomasville cabinets above their work on either side,  leaving obvious pale wood unfinished gouges and then removing remote powered under-counter 15 tv combo unit, dvd, music player, they left broken pieces found on the floor which control the unit to remain flat when not in use.  Richard Appel's men immediately apologized, said no worries they will take care of the damage. Next step & 2nd visit, his 2 estimators come to do a full total of the claim and pack out.

They said they would have totals probably by end of Wednesday or Thursday. Instead a week later I call and ask if they have them ready to go over and they said they would get back with me.  Then one of his men, said they have too much other work and won't be continuing with this job; dropping their responsibility. Their contract specifically reads to please contact them before the Registrar of Contractors, which I did following not finishing the totals I was waiting on. Again, no response. I turn as see they have given me their business card asking me to go on Yelp and give a review.

Very disappointing, they were paid in full within 10 days as their contract demands and absolutely NO actions towards addressing and completing promptly this matter when I asked by calling and by written email to date as listed again in their contract to do. I hope I hear back from you Richard confirming you will pay today for these damages, without further delay. Thank you.

Had a leak in my ceiling and they came out right away. Made things easy for me and my family from beginning to the end. Special thanks to Noah, Travis and Shane. They went above and beyond, and were so friendly and pleasant. Great guys.

If I could give less stars I would!  This company was careless and rude!  We had a slab leak. They charged us for things they didn't do. They charged for twice as many fans then they used. They took things out of my kitchen, packed them up and broke them!  They took things that they should not have and threw them away costing us a lot more money.  The brother of the owner was rude and talked down to me because I'm a woman. I will NEVER cal this company again and would hope no one else does.  My family has been in the trades my entire life and I have never seen or been treated with such disregard and carelessness.

Several weeks ago I came home from being away, and found my kitchen faucet had broken and left water all over.  I immediately drove to Lowe's and bought a new sink/faucet (my old one was dated). Today Justin and Dalton came to do the preparation for the repair.  They were so polite and efficient.  They went about the job and worked well together.  They kept everything cleaned-up as they worked.  I have great confidence in how they explained to me how the process would go and found their straightforward manner helped me to be able to not have any surprises.  If you have a water emergency, I highly recommend Drystar and especially my fine team of Justin and Dalton.

My plumber recommended this company after a small flood.  I wish I had read the reviews and more importantly the reviews that aren't rated, somehow all the bad ones are thereFriendly and helpful at first but it there service quickly falls apart.  I think the company means well but the guys in the field either don't care or are not knowledge enough in customer interaction or their process.   It's water damage,  it messes people's life up and they want to have an idea of when and how it going to get back to normal.  Again this company is unable or it's employees are unable to convey their process.  It took a phone call with the owner to get things somewhat back on track.  The final day they were supposed to come out and collect their equipment they were 2 hours late and didn't bother to take a moisture reading.  The guy said he was just there to pick up the equip and that's it.  I guess everything dried out enough?  Par for the course with this company.  Comparison-I hired a different company to do the repair.  They completed the work in one day, two days after contacting them.  My contact and the workers were professional and tidy.  The person in charge of my project kept me in the loop with a daily phone call, something Drystar was unable or unwilling to do.

I never thought I'd be leaving a great review for a remediation and construction company but these guys were fantastic.  Every step of the way they were communicative and responsive, from the initial remediation with Justin through construction with Garret to billing with Chad who made the process of paying the bills easy and enjoyable.  Thank you guys - I'm very impressed with how you do business!

We hired Drystar for a relatively small restoration job. I was told by Garrett, the project manager, it would take 1 maybe 2 days. Well, it's been about a month. Mostly due to poor communication with the project manager and the workers as well as his lack of communication with us. The workers either showed up to do the work or called me ON the day they were coming to do work. NEVER a few days ahead of time so I could plan for it. Also, the clean up was sloppy. They refused to do specific things that we requested throughout the job. Instead, just ignoring the request. I do have to say the actual workers that came to our house were extremely polite and respectful, but very unclear as to the direction of their job actually was. I definitely would NOT hire this company again.

Drystar sure came out fast. And they also talked the talk, but even trying to get free of them, I am still dealing trying to get my countertop they only in final days of dealing, took for safekeeping at the last minute after weeks in the carport, while promises to take to safekeeping no showed. Drystar finally took the bar counter into their storage, now I can not even get them to respond to my asks to get it back. Earliest on, they demanded it stay on site, then they agreed to carry it to my storage, no showed, and then, after I started calling out their bluffs and stalls, they do me a favor and finally give in to something we obviously needed, as a big gift. Perfect hostage trope. Dear Drystar, please give me back my property: you have been paid thousands for packout.  People out there, beware your emergency not be Drysars opportunity to take your home and loss of use hostage, and now in my experience, property hostage. I have been told that the ROC specifically enforces that mitigation and restoration companies should not use stall tactics to string up more jobs accessed via an owners emergency needs, and then deny timely service to jobs they have been given authorization for, in order to give priority to emergencies.  But this has exactly been my experience. They even were so bold as to send me a project manager, G, who would expressly tell me they had more important emergencies to handle than actually act as the GC they are supposed to be. But they sure had time to estimate and make and see a check cut and delivered of an additional bid. I had to be the Gc go between finding out the added work to support the added trade work was not a call us when its over thing:  I felt Drystar was not responsibly a GC, nor forthcoming about availability (or invoices and bids) But now, they continue to put me in the red by denying me access to property critical to moving forward with my work, items they have been paid to packout. And yes, that thousands of dollars for packout does include that last minute final promise keeping of caring for that countertop, especially  since I was repeatedly denied a packout invoice for weeks, denied until after we start to settle up the full refund owed me because I could not tolerate Drystars irresponsibility without calling them to account, giving them yet another chance to face shortcomings on site I my home. Martin brought his worst-spoken young man, G, out to bait me to fire him, but who quit when being pressed to give account per his ROC responsibility and designation. Now I get no response to emails, texts and voicemails asking the counter back.  I can only be set to expect low of being able to access my other items they have taken into storage!
While we did part with a full refund (but who gives me back over 3 mindblowing weeks time?) I still have to pay someone else to redo and undo things, and my insurance does not appreciate that much, at all. Beware! From the get go, Drystar asking sympathy, making the statement they want half paid in advance was a flag:  I would warn others to beware how Drystar positions the customer being granted favors that are actually due the customer, including access to invoices and bids,(yes they had time to get not one but two bids accepted and checks cut for my work), and now, I need to resort to reviews here to get a response to begin to arrange to get my property back! Even as we cleared out a refund of all restoration bids, they only then shared with me in writing, their call on how much they wanted for packout, and only then did I ever get an invoice. Ok? If so, that means I should also be able to access my property they kept thousands and some for, billing me at such a late time in the game. SO beware, this is the end game when Drystar denies you a invoice or slows customer access to a bid, for that matter. Now, Drystar has been paid their full bill for all packout, and yet they will not now respond to my requests to arrange to get my property back. The insurance company (that they are definitely NOT a partner with) now takes the position I chose them, and that its on me to get satisfactory work out of, and they will not pay twice for the same work. Meanwhile, I cant unhear Drystars registrant  G's voicing it was a long time since he took his ROC test, and having done work reluctantly and saying all the wrong things, plus needing things redone he referred to as temporary. (since when do you replace a base plate temporarily?)  I had been willing to have a break even finally free me to get the work done by others, but Drystar, are you really going to give me the addwork to have to go to the ROC just to get my property back? because its not break even then; its costing me weeks if I don't know if I can access the countertop or not by Tuesday. Today is Saturday, I started leaving messages and voicemails Wednesday. I am only asking for a response to be able to inspect the condition of the item and make arrangements.

What an amazing company! From my first call with Robbie to meeting with John to meeting Marty for the start of the clean up. They were so fast to respond to our needs. We had a condo that flooded and they got there so quick and started clean up right away. They had to remove cabinets, all appliances, and furniture had to be trashed. This is now be my only go to company for restoration services asnd i highly recommend them to anyone!!!! I would give more then 5 stars if I could.

Superb restoration of my flood damage, they made a nightmare into a dream, as the laundry room is better than ever! And on top of it, Robert's customer service was top notch and he was super helpful in figuring out what we could do to correct everything that happened. I've never had a flooding situation that started off so stressful end up so happy thanks to a company that handled it so well and that clearly cared about what we wanted.

Drystar came to my home as soon as possible after we had a serious toilet leak which flooded to the downstairs. Their employees were knowledgeable and courteous and got the house cleaned up and dried fast. Jenna at the front desk was especially helpful in arranging and coordinating all the work. I highly recommend them!

Dry Star came out quickly, and mitigated my damages.  They were easy to deal with, and very professional.  I would highly recommend them for emergency dryouts.

I'm sorry that Drystar was recommended to me when the water heater in my condo broke, leaving the place full of mold.  Drystar came out right away and removed my wet carpet and furniture; from that point on, things went south.  My condo was full of mold; it still is because Drystar didn't treat it properly.  Servpro is redoing the work that Drystar promised to do.  I'm honest and direct, and I called John at Drystar to come to the condo so I could show him the mold that hadn't been treated.  I also showed him the blinds that had been broken by the Drystar crew as well as the broken sliding mirror and the hole in the guest bathroom wall.  I was hoping for an apology; instead, I received a notice to pay them $10,000.  And by the way, they'd told my insurance adjuster that the bill was $7000.  At any rate, this company has made my life miserable.  If they agree to make things right, I will remove this review.

I do not write reviews, in fact this is the first review I have ever written, but Justin and Dalton from Drystar were amazing. Within an hour of calling Drystar they were in my house. These two men were professional, kind and knowledgeable. They assessed the situation and knew how to solve the issue within 5-10 minutes. I had a leaky toilet on the second floor of my house which damaged the ceiling in my garage. These two cut out the damaged drywall, cleaned out the insulation, assessed the areas the dirty water had reached and sprayed it down. I am now waiting on a quote for them to fix the drywall. Highly recommended.

Prompt, efficient and honest. Great service and personnel. Jon B, Zeven and Justin were our techs. They came in took care of our problem. Very satisfied with them and Drystar. Highly recommended.

I recently had  a issue that required drying. Justin came out with Dean and others and helped me out. The damage was in different places and Justin was very knowledgeable and professional. He also assured me he would keep my cost down so ill have funds for my repairs. Had to cut out a lot of walls. He was thorough with the inspection. They forgot to put my closet door back on. Otherwise, He made my bad experience a more tolerable one.  Thanks Justin.

while this company does fair work the communication is very poor.  there are  2 departments that we dealt with, one for the iniital  mitigation to  remove water and one for the rebuild.   two different contacts, two different estimates ( sent direct to insurance, not through  me) and two different invoices.  ( also the reluctance to give a final paid in full  invoice from one of the depts)   the 2nd one a month after the work was done. while technically all was done legal and above board the confusion about two dept and lack of communication left a bad taste.

I contacted Dry Star Restorations at the recommendation of Hummell Plumbing.  They had 2 technicians out that very same day and I was extremely impressed at how honest and straight forward they were with me.  They gave me all my options wether we went through insurance or just cash.  And to top it off, there assessment was 100% FREE.  I would recommend Dry Star Restoration to anyone and everyone!  Honesty is hard to come by these days.

DryStar subs out their work, do not be fooled, the only work they did was the initial water mitigation due to a leaking hot water heater. I honestly believe this company was going to take the insurance adjuster for as much as they could. The adjuster was taking their word for things from pictures and written requests for more work that needed to be completed to return the house back to its original condition. And after all of the additional requests, I know they failed to do certain aspects and question how much of their request had to actually be done. But, I was trusting them as the experts. Upon completion of the subcontractor finishing the repair work, I notified DryStar that the work and house was not returned to its original condition. I was asked why I hadn't coordinated this with their subcontractor. I kindly reminded DryStar that it was their subcontractor, and they were responsible for their sub's work. DryStar was very reluctant in providing compensation for the additional work I'd have to do to clean up the house after their sub made the mess. They tried to tell me they had hardly any overhead or profit charges due to the project being small, I'm sorry, but DryStar making profit or covering overhead was and should not be a concern of their customer. We agreed to an amount and when a final invoice was requested, they couldn't even send a correct invoice with the agreed upon final amount.

For a company who claims to be customer orientated and not looking to take advantage of people, you could have fooled me.