Best Plumbing Services in United States

We developed a leak in the 1/2 bath in our basement. I called Rich and texted our problem and told him it was a secondary toilet and not an emergency. Even though he and his employees were tied up with a great many frozen pipe problems, he sent Paul the next morning. Paul fixed the problem and the bill was very reasonable. Definitely a good experience.

Gene helped me out when I was in need of emergency plumbing help. Not only was he able to take of the problem but walked me through the different options so that I could make an informed decision. Response time was fast and the service was very reasonably priced. I know who I'll be calling from here on out.

I have to agree with the other reviewers....Richard and Brian are plumbers you can trust. Honest and dependable, always return calls and happy to explain the details, options, and costs. Always on-time as scheduled. You can't leave your home's plumbing to just anybody. I live in Staten Island and they came out here promptly and was glad they did. And over the last few months we've done all sorts of different jobs...from snaking main lines, cutting copper, installing my dishwasher, and installing new steam radiators and vents. They do it all....highly recommended.

we called James to help fix a broken valve on the gas line leading into our range. He was professional, courteous and with a pleasant attitude. I'd recommend him for any  plumbing needs!

Our tub was not draining properly and the service and plumber were very responsive and timely.  Matt fixed the problem (luckily easy to fix).  I would recommend since the price tag was reasonable and they were on time and super communicative throughout the process.

As a small business restaurant owner that has managed to keep my doors open and team employed for the last 12 months,  every day of business is critical to me.   Trusting Citywide cost me a full day of business.  

A gas leak in the apartment building above our store resulted in our gas being turned off.  A plumber is required to turn it back on.  

We called citywide at 2pm on Monday and they said would send someone out within the hour.  We called at 3pm they said someone would be there in 15 minutes.  We called at 345 and I was told that the job had been referred to BMT, they would call BMT to see whats going on and get back to us.  No one did.  

We called at 430 and I spoke to Hector who then told me very dismissively that no one was coming, that I should google another business and he had no more information for me.  

I told him that we'd been waiting all afternoon and now are at close of business and asked why didn't anyone communicate with us earlier so we could find someone else.  His response was 'I don't know, i have no information, I don't know who told you what but we don't have anyone and no one is coming'.  

I asked to speak to a manager, and about 45 minutes later Chris called me back.  He apologized profusely, said they had dropped the ball and someone should have told us that they refer this type of business to a company called BMT when we first called and he did not know why no one called us to follow up and he would reach out to them and get back to me.   Never heard back.  

I called this morning at 715am and spoke to Anthony who said he sees all the notes on our account and would make sure they fix this, make it right and get someone on it right away.  He said he understood the urgency and would call back in 30 minutes. I never heard back.  

I called again at 945 and asked to speak to Anthony.  The person who answered the phone said she would look into whats going on and call me back in 15 minutes.  She never did.  

I called back again at 1030am, and spoke to Robert, the General Manager.  He told me to get the yellow pages out because Citywide doesn't do this type of work and that they had referred us to BMT the day before, which wasn't true.  He also said BMT called and spoke to someone and we had been rude to them on the phone.  Also not true.  

Robert was rude, dismissive and apparently felt if he talked louder, interrupted me and ran down his credentials of how long he had been a plumber, it would explain away the lack of honest communication from Citywide over numerous phone calls.  

While Anthony and Chris were both very polite and said they would help, they never followed up.  And Robert and Hector were so rude and dismissive of the problem that Citywide created for us, that it supersedes all else.  

A business should not treat its customers this way.  Citywide should have been honest and let us know that they don't do gas work and referred us to someone else immediately when we first called.  Will never work with them again.

Very efficient repair for a couple of leaky faucets we had in the house.  Fair pricing.  Would highly recommend.

I had a hidden drain pipe under my kitchen sink leaking in the wall...apparently for a while. I contacted Joe on a Saturday to ask about looking at it. He gave me the option to wait til Monday to save some money since it wasn't an emergency. He arrived on time, found the problem and offered options to get the job done. He completed the work in less than 2 hours and made recommendations to get the area dry. He also fixed the drain output from the dishwasher that had been installed incorrectly.

He was professional and very friendly...and he really knew what he was doing.  I would recommend him in a heartbeat.

They did such a great job for me. Very quick response with a reasonable quote, followed by quickly submitting their insurance certificate to my condo association, so the work could be done that week. They did a beautiful job replacing the valves I needed replaced under my sink, and some of the piping too. They were true to their quote and didn't go over. A job well done, and I have recommended them to our condo community for anyone doing plumbing work.

Jason did a great job. Before the job began they did a great communicating and giving updates. Jason was prompt and efficient.

Called several people regarding to a clogged pipe in my bathroom. However Johnny was very helpful over the phone and then came quickly. Quoted a reasonable price and did all the work thoroughly. Very professional, polite, and effective. Would highly recommend.

Lovely to work with. He returns calls within the day and gives his cell for emergencies. He clearly knows what he is doing and charges fairly. I have used him several times and had reason to regret it recently when I called another local company who did bad work for a ridiculous price.

Absolutely incredible service. Easy, efficient and reliable. Very respectable people that tell you the truth, busy or not. Would highly recommend to anyone in need of their services.

These guys are prompt and know their craft! Excellent at what they do.
All of them are great- HOWEVER Roosevelt is by far the best Plumber/Heater Technician I've ever met. He is thorough and attentive. I will recommend him ten times over! Keep it up guys!!

Decent service for certain things, but every time they work on a toilet, there's some kind of problem. Last time they replaced the handle on a Toto and it was wobbly. Today they changed a small rubber gasket on the bottom of the tank. It took five minutes. The part was worth about 50 cents. They wanted $215!!! I could have replaced the whole toilet for that. Too pricey. They have flat rates instead of t&m. Bad business model.

The owner Marvin gauges you on price and parts . Needed a low water shut off valve and thermocouple for a Weil McLean boiler . The guy had the nerve to charge me $1000 for what took an hour . And he was rude about it - Prices of the parts at a plumbing store were $150 - the technician was nice but the owner Is arrogant and entitled . I don't mind him making a reasonable profit but what he charged was excessive . He just lost me as a customer

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