McManus Mechanical Maintenance Plumbing & Heating

Thanks to Dayton Towers Corporation's connection with this Company, on Friday BRANDON and BRIAN arrived at my apartment. I had a long-lasting ugly leak on my bathroom wall with the source in the upstairs shower cabin. After the wall was opened, they checked both apartments and determined that the private installation upstairs was dysfunctional and caused the leak in my bathroom and the next-door neighbor's kitchen.  They removed the old pipe and installed the new one. All the time they worked running up and down, moving quietly between the two apartments. They did not take a lunch break, as they say, they never do that when on the job. They are not only very professional but also very nicely mannered, guys that you can trust and like from the very first moments of their arrival. This BBduo is also very well-organized, doing fast a great job and leaving me happy with the result.
I highly recommend these 2 gentlemen to anyone who needs good and nice plumbers.

They installed a new heater in my home. Communication was swift and easy. They arrived early, were awesome folks, and did a great job. I see these bad reviews, but my experience was so smooth that I'm jumping in here to recommend them.

Absolutely incredible service. Easy, efficient and reliable. Very respectable people that tell you the truth, busy or not. Would highly recommend to anyone in need of their services.

Letter to Joseph Kennan( Bob's Lawyer)
In August I contacted Bob McManus, as he was an approved plumber on my cooperative's list. As soon as he answered the phone I greeted him, introduced myself and asked him if he works on cesspools in Breezy Pont. He said he did. I explained to him that I had a cesspool in the front of my house that was not able to handle all the plumbing that was going into it and I wanted my shower and sink water from my bathroom rerouted to a cesspool located in the rear of my house. I explain to him that it was full of sand for many years. I explained also that I had a laborer that would come and dig it out. He asked me if the laborer knew anything about cesspools and I told him no. He said just have him take out the sand that was inside the cesspool and do not have him dig out around the cesspool that he would take care of that part.  We discussed in detail what needed to be done as far as refurbishing (for lack of a better term) the cesspool.   He explained the outside of the entre cesspool would be dug out and lined with a material  that allows water to drain yet won't allow sand to penetrate through and also that gravel would be placed all around the outside.  I knew all about this and was happy to hear Bob was experienced and was able to assure me this would be done properly.  He also explained how everything would be sealed up nice and tight regarding the hole that was being made in my back wall in the basement.

On August 18 I had the laborer come and dig out the cesspool. Bob was actually in the area and came by and looked at the man that was digging out the cesspool while he was standing in the cesspool. He told him in front of me to take out about another foot or so which he did until he hit water. I texted Bob told him it was done and explained he hit water.

Bob's men were supposed to come here two days later on August 20 at 8 AM. At 8:24 AM I texted Bob because no one showed up. He said they were coming, which they did at about 9:15 that morning. They proceeded to do the plumbing work with rerouting the piping from my sink and shower to the back of my basement. They had to make a hole in the foundation wall to bring the pipe  through to the cesspool which they did.

I noticed at 1:45 that they never started digging around the cesspool and there was no delivery of gravel. When I asked the guys when they were going to start doing that, neither of them had any idea what I was talking about. I texted Bob immediately.  In the text I said to him, your men don't know anything about digging around the cesspool or the gravel and you said you were going to put around the cesspool.   His reply was, yes you're right we will need another day. Shortly after Bob came with a few bags of gravel about 5, 40 pound bags of gravel. One bag of gravel is about the size of a shoebox there would be much more gravel needed to surround the entire cesspool. He also was using the wrong gravel a very small pebble like gravel that is never used. He had his man dig a couple of holes in random spots and dump a bag in each hole. It does not make sense to dump gravel at the top area of a cesspool as you want it to drain starting from the bottom up. He insisted that it would be fine he followed that by saying let me know if it doesn't drain but you should be fine.

Bob also had told me the holes that the pipes were going through would be closed up and sealed properly. That was never done. I had to contact him again about sealing the holes. He had someone come back that following Monday to do that. He actually had to use spray foam that I had already in my house to seal it up temporarily until he brought the metal piece to put around the pipe against the wall.

Later on I found a huge hole in the block of the cesspool that my fist was able to fit through.(probably hole that was used for line years ago) That hole would allow sand to spill in and continually enter the cesspool. Once again he had to send one of his men back to place a piece of tin over that hole and bang it in so the sand would stop pouring into the cesspool. Later I wound up getting some bags of gravel to dump around that hole  because it wasn't covering the hole completely still allowing sand to seep in.

When we agreed that Bob would do this job he was going to do it exactly like he said and he only completed half of the work. I paid him $2000 to basically reroute my water and run a PVC pipe. His men worked from 9:30 to 3:00 with an hour lunch break  where I barbecued hamburgers and hot dogs for them.  

I actually had to pump a few days ago because the water was approaching the pipeline. If it did,  then I would have water backing up into my sink and shower. BOB owes me $1000. since he only did half the work.  Now he and his lawyer deny he was ever doing work to my cesspool.  OUTRIGHT LIE!

If I could give them no stars I would. I live in a 7-unit coop building. Once of the apartments had a clog in their kitchen. I reached out to McManus since they were local. They said they would arrive in 2-days and rectify the issue and send me the diagnostics via email. They came on a Friday, just inspected then left. They made another appointment to return on a Tuesday with the tenant. By this point, I still had no report. Tuesday came and they didn't show up. On Thursday they return, State they are pulling out lards of grease from the sink and they still won't unclog the sink. Now saying it's a building wide issue. Mind you no one else in the building has any sort of backup/clog. They stated they would send me 3 different proposal options with prices. It's been almost a week and nothing. I'm not too sure what type of business they are running, but my encounter with them has been nothing but unprofessional.