Best Heating & Air Conditioning/HVAC in United States

I bought a house with a 9 year parts and labor warranty that I assumed we could use.  They would not honor the warranty even though the previous owner paid a lot of money for it and it was still in the time period.  They also said it would be several days to order the part or I could replace the water heater for a discounted price of only $1,300.

If I could give zero stars...

I'm not one to write negative reviews, but others need to be educated on this company. Because this was one of the worst service experiences I've ever had.  

I originally had an appointment with them on the 9th. John, the owner perhaps, called me on the 6th at around 1pm to see if I could do it same day because there is a big repair job being done on the 9th. I said, sure that works out better for me anyway. He says 330-5pm a contractor would be at my place and they'd call 30 min prior. 430pm rolls around and no phone call. I call John, no answer. 5:10pm now and I'm frustrated so I call and leave a voicemail expressing my frustration about the no-show and no-call. He calls me back and explains that there were 2 other jobs and that I'm next. Asks if it would inconvenience my night (it was clear to him that it did). I took a minute with him on the phone pondering my options and when I asked he said a *reschedule* would put me on the board for the 18th now!! That was strike number two. I really should have just canceled at that point.. So after a minute of keeping him on the phone again and thinking about my options, I said ok, let's go ahead and get it done despite it being a thorn in my side that they were late and outside their window.

535pm, the tech shows up. Goes straight to the compressor unit and takes off the covers and does a power check. Does another thing or 2 for 5 minutes and then decides to close up the covers. I asked if everything looked good. He said yea. I asked if the refrigerant was low. He looks at me and says Has it been low in the past? I said yes, I added some last year or the year before. So clearly, he hasn't checked it at all. So he goes to his truck and gets his gauges. He checks it and then says he's going to get a rag quick from the truck. About 3 minutes goes by and I decide to go out and see if maybe he tried to ring the doorbell and couldn't get back in. I see him at the truck with his logs and he's on the phone, apparently calling One Guard (my home warranty co). He didn't take the time to explain to me the situation. Instead he lied about getting a rag and was trying to squeeze in a call to One Guard to see if refrigerant was covered on my plan before establishing a plan of action. Strike three here for me. I stand by listening. He can't get a hold of the One Guard rep that approves these decisions so he figures they're closed (it's after-hours, remember?). He calls John, and explains the situation. Guess what John says. Reschedule.

That's when I lost it, internally at least. When the tech got off and told me that, I said Nope! cancel everything, and I'm not paying for any of it. I told the tech to wait while I called John and I gave John a piece of my mind:
Bumping me off schedule for a higher paying job and asking to reschedule same day, only to be late and not call at all. Then, your tech doesn't know that after-hours he probably can't get a hold of a One Guard rep?!! And he lies about making that phone call to begin with? And then, you're telling me to reschedule after all this heartache? Wasting an hour of my Friday evening only to tell me you don't know that the warranty company closes at 5pm? And then telling me I lost my original slot?

A good company would have paid the $40-50 of refrigerant OUT OF POCKET instead of making a customer irate about this nonsense. This company clearly cares more about profit than it does about its customers.

Our A/C went out when we had family visiting from out of town on a sweltering 108 degree day and I panicked! I called Martin and he was able to come to our house right away. He fixed our unit promptly and literally saved the day. He was very professional and friendly and gave us some helpful tips for maintenance throughout the year. I definitely recommend Martin for your A/C needs. We will use him for any of our future service needs.

Excellent service, prices and parts availability. Knowledge of staff is outstanding and very friendly! Highly recommend!!

Hands down the only company I will ever deal with for anything HVAC related. Valley's Best has replaced our AC unit in our old place and repaired our unit at our new house. On every encounter with them they have been professional, honest, respectful and have a great sense of urgency. The owner Chase is honest and knowledgeable. Marlene the office manager is incredible she truly goes above and beyond and is such a compassionate individual. The techs who came to our were super knowledgeable and quick to resolve the issues. Highly recommended this company for your heating and cooling needs.

Jason from A Savings Air is one of a kind! He not only services my own home but my rental properties as well. He is extremely knowledgeable, courteous, and always gives me options to help save me money. I would recommend him to anyone without hesitation!!

We got to know Sam before he started his own business.   We will follow him WHEREVER he is!  EXCEPTIONAL!

Bill came out and serviced our 3 year old heat pump. He was very through and explained what he was doing and educated us on a few things since we are from another state and had never owned a heat pump before. I will continue to call Bill for all of our heating and cooling needs. He is honest and truly cares about the quality of his work.

I have been using this family owned company for my home and business for years. I have had first class service from them. Jason who is the son has taken over for his father who is in remission from cancer. He also is a very kind and caring man who taught his son well. I have called Jason on crazy hours and yes even Saturday and Sunday and they always fit me in. I have sent him to my parents on a Sunday he came out and fixed the problem. He is  very reliable and very kind and caring. Jason I cant THANK YOU enough! If I had known about them being on Yelp I would Have shared this sooner!

Excellent! These guys, the owners, came right out on a Saturday 112 degrees out, and fixed my system in abut 10 minutes. They even texted me to let me know they were running a bit late!
They showed me what was causing the problem. They had the part with them and done!
HIGHLY recommend.

Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

Best AZ Company in the Valley,   Proffessional,  just the best!  

Quoted fast,  put 0-24 % in place within the hour,  Problem solved within 3 hours,  better than any other company in the valley.

I highly recommend them! Very happy with the air conditioner. They check the system every few months and very friendly!

Woke up to a 90 degree house, the air conditioning had stopped working through the night. Red Mountain set an appointment right when I called. The other company I contacted had to call me back with a time. When the service tech arrived he took no time in diagnosing the problem, telling me the exact cost and it was up and running in no time. He was polite and checked the whole unit over for me. I would recommend this company to anyone. I was very pleased.

UPDATE: Repair didn't even last 90 days and they would not come back out unless I paid another service call fee.

The worst experience I have ever had as a home owner. AC was 'installed' so poorly that it took another day to fix the initial install. Original installers left at lunch time and said it was good to go (it was blowing hot air, they left no paperwork for the warranty, left wires hanging out, didn't have a grill that fit so put the old one back in that they damaged, Etc).
Quote from the first guy who came to fix it later that night (but didn't have the tools/ladder to actually fix anything): Sorry, this is bad. We really owe you.  Had to spend the night somewhere else and miss another day of work the next day (but they offered to reimburse $100 for a hotel!). The next morning another tech came (he was competent), but said the original work was embarrassing and that it was both of the original installers first jobs ever and they didn't know what they were doing. Also told me that the condensation pipes weren't connected so if the AC had been working I would have had a flooded house when I woke up (or worse since the wires were exposed). The tech got the AC working a few hours later, but my ceiling/grill are broken where they did the repairs, I still haven't received my paperwork, and still haven't receive a phone call about the situation that I was promised. Honestly, it's unbelievable at this point.

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