Nergy Solutions

I am always terrified when working with contractors and spending so much money. I set an appointment for Nergy Solutions to come to my home and talk to me about going solar (in Arizona, it's the only smart move)

The sales guy was excellent and had all the answers I needed. Then they assigned my installation a Project Manager. SHE WAS AMAZING! Answered my questions, kept me informed about everything, gave instructions in writing and in text messages.  My installers were on-time and worked fast (2 day install, I had a lot of panels installed)

They arranged financing at a fantastic rate, my accountant is ready to file for the government paybacks, and I got a rebate check from Nergy Solutions as well, as agreed in my sale.

I was able to turn on my system myself once approved by the city and by APS, and they provided an app and a website that allows me to  monitor my system and how much is being produced.

I didn't have to do a thing other than start making payments after I flipped a couple switches.  I can't wait to see my utility bills.

Honestly, I can't imagine an easier process.

Great company to work with very communicative among the whole process from Danny our Sales rep to the office highly recommend Nergy, all of our questions were answered at time of signing  and service was easy start to finish. Great follow through

We decided to go with N-ergy Solutions because the sales rep, Summer, was so helpful and friendly. The process did take some time but we were told it would so it was expected. Everyone showed up when they said they'd be here and everything was completed sooner than expected. There was one panel that wasn't operating correctly but Nate came out to troubleshoot and had us up and running that same day. Very nice people from start to finish! Definitely recommend.

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

Everything about my dealings with the Nergy team from start to finish was helpful and informative. I didn't realize how big of a decision I was making upon first interest into solar and these guys were awesome in answering all my questions honestly and thoroughly.

These folks really impressed me with their knowledge of energy efficiency and solar. They showed me how my energy consumption habits were causing me to have huge electric bills and what I could do to fix is and as a bonus they offered me a way to generate my own power with rooftop solar. They took care of everything from start to finish and I am even more impressed with how great their customer service was whenever I had questions or concerns. Thank you to everyone at Nergy for all their hard work!

Our solar panels have been working very well, just as promised. We are very happy with the switch to solar energy!

When making purchases of this nature, one must rely on the information given to me by the employee representing the company. My wife and I did our research and had a ton of questions. We spent hours going over the information with the sales rep (Randy), and he assured that his information was accurate and that all our concerns were misconceptions. Unfortunately, that was not the case as most of our concerns came true. Not only did we not receive any subsidy, our panels do not meet our usage in the cooler Arizona months (Jan/Feb) and therefore we now have two triple digit bills each month. The installation was a mess, as we were never sent location plans and they were installed where we specifically said we did not want them. I will say all our interactions with the workers installing equipment were great. They were prompt, friendly, and as helpful as possible. However, getting the executive team to move the panels was a nightmare, as the team conducted themselves unprofessionally by bullying my wife, having multiple people on phones calls when speaking to us, and then not restoring the tiles accurately on our roof. It is pretty clear that they only care about the sale and not the long-term relationship of their clients. Our sales rep told us about how many different degrees he had and how his information was on point. At the end of the day, it was not. Now we are stuck with a $30K system that does not meet our needs/expectations.

UPDATE:  Since my review I was contacted by Don and Nate.  They worked hard to get the breakers replaced and to get the system running. Our system was turned on 10/29/18 and they have had someone come out to pressure wash the paint off the pavers and reseal them.  They also contacted a company to replace the boards on the gate.  Alex at Nergy has gotten approval to have our first 2 solar loan payments reimbursed and Nate gave us a gift card for our troubles.   The install process went poorly but they picked it up and got it taken care of like a company should so I have raised their rating to 3 stars.