PEP Solar

My solar system was purchased and installed by a competitor of PEP Solar. The original vendor of our solar system jerked us around for more than 7 months when trying to get them to remove and reinstall our system to allow us to repair our roof due to issues unrelated to the solar installation. The original installer finally responded with a quote that was extremely high. I approached numerous solar companies trying to get assistance and finally found PEP Solar. Not only did PEP Solar respond immediately but their quote was half of all competing bids.

During my search for help I checked with the BBB and Registrar of Contractors and discovered PEP Solar has been in business for years and has a great track record.

if I could give PEP Solar 10 Stars I would. First off, since they did not sell or install the system they insisted I notify the original company to let them know the removal and reinstallation would be completed by PEP Solar. They then worked with our roofer to ensure we had our solar system removed and reinstalled on dates as promised. Their team was professional and wasted no time in completing their work. I doubt I'll need more work on my solar system but if I do I will NOT be using the original company who designed and installed it but I WILL use PEP Solar if the need arises. Bottom line, if you're planning on installing a solar system give these guys a shot.

We had a great overall experience working with Pep Solar. We had some hiccups in the beginning, but they got everything squared away and back on track quickly. Things can happen and what we appreciated was the communication and responsiveness. That's very important to us. We had two Tesla batteries installed. The guys that came out to work on the project were great! Very professional, on time and friendly. The job took longer than expected as we have an older home that has been remodeled but they showed up everyday and did a wonderful job. They showed up for every inspection and stayed until they were sure everything was up and running. We also had a great experience with working with everyone in the office. They were very responsive to our questions and needs and were very easy to work with. I would recommend them to any family or friends looking to get solar or do a project. We are very satisfied.

A rapidly failing solar system with a 25 year warranty is rendered useless if you can't get the parts to repair it.    It started failing as early as 4 years old and is now 8 years old or so.  So, minus the blah, blah, blah my responsibilility/your responsibility they installed inferior products  from a now defunct manufacturer and I'm only out 25k on a partially functioning system.  But  for an undisclosed amount they will let me buy another system, no thanks a lot.

Your response is much appreciated, 3 yrs late...

We never asked for a discount. We asked for you to provide the equipment that was on our contract, a phone call , a walk thru. That's it.

I called a week ago to set up having a charger installed for my Tesla.  I was given an appointment on Tuesday at 2pm with Dallas.  It was a phone appointment, so I made sure I was available to answer his call.  I needed my car charger as the local super chargers are quite a distance away.  Dallas never called.  Now two days later, Dallas decides to call!  Acted like he was calling on schedule.  When I asked about the Tuesday appointment he said he left a voicemail.  Which he absolutely did not.  So to sum up my experience, they wasted nearly a week of my time.  I called another electrician who came when he said and got the job done.  Steer clean of PEP Solar.

10 hours ago

Update- with all do respect, everything you've listed below with your response is incorrect but thx for your feed back.
The most important scenario is cust svc especially a NEW cust and existing.
Never the less your rant is incorrect, I've left you a VM as you did me while I was working as you are now closed~ no one is being non responsive, I'll await your contact @ the Oregon/Washington number that is valid. Not everyone moves and changes their contact number.
We've relocated a company to help us with our owned solar needs on the home we own in Maricopa.
Thx you for your CEO/Owner addressing the matter so promptly and professionally, us customers even NEW ones that are not in your data base appreciate it.
This person, myself is not fraud however if that is what makes you feel as your addressing this situation as a company professionally SO BE IT.
I'll await your professional contact, thx again

Thx Diane, I'll be calling another company thx to you and hanging up on me then dening that you did so.
Go on vacation, their are plenty of ppl looking for employment and would be happy to have your position, RUDE
To think I called you first because you had almost 5 stars google but Yelpers feel otherwise smh~ don't allow me to interrupt your day or whatever you were doing with a new customer inquiry

UPDATE
My husband and I paid PEP Solar over $56,000 for solar panels and a pool heater. Although we were very pleased with the original customer service and the installation of all the panels and associated equipment, PEP Solar does not follow through with resolving issues. We started having production issues within the first year of operation. Instead of trying to figure out exactly what was causing the problem, PEP Solar blamed the problems on the installation of bird barriers which were installed three months after electricity production started to decline. PEP Solar began by stating that panels had probably been scratched or wires possibly perforated by the chicken wire. Within a couple months, they stated that panels were definitely scratched.... without investigating whether or not this was true. At their request, we paid to have the bird barriers removed. They stated they would come out to investigate if we removed the barriers. It was yet another false claim. They would not come out unless we gave them $3700 and agreed to pay up to $15,000 to fix the problems. We ended up hiring another company that charged only $350 to get the system running perfectly. AND there were no scratched panels and no perforated wiring. Come on PEP Solar, where is your integrity? Making false claims and false promises is no way to run a business.

Be fore warned. I used this company a year a ago. I would NOT recommend because of an on going issue.  I've had to write complaints to the ROC, BBB, and the attorney general. Issue is still not resolved. Had great service in the beginning but soon as an issue becomes apparent they would shift the blame without any proof the blame involves another party. Be real careful with these guys.

Asked for a battery and was told I had to have an inspection to get one. I coordinated the inspection, and had to email twice for the report. No one explained it to me. No one answered my questions. I have emailed, called - nothing. Moving on to a better solution for me.

Wasted 6 months working with PepSolar only for them to show up the day of my install and say they couldn't install on the roof I have...which is standard clay tile all over AZ. Then they told me it would be an additional $8,000 charge for roof work! In addition to the $48,000. Run!

Sean has been excellent to work with in the past. He is extremely knowledgable and passionate with his trade. I enjoy talking/working with him and I will refer everyone I can to this company. Thank you again!

This company is a DISGRACE and their customer service is HORRENDOUS...stay as far away as you can. My solar system had to be completely redone because of their incompetence(by a company that actually knew what they were doing)...don't believe a word they tell you!

Seems like review ratings have gone down over time.  Getting a total lack of communication.  Install is supposed to be today but still haven't heard anything, despite repeated requests.  Will update if they ever come by to install.

Ahh, 3 wks later and the install happened.  Finally decided to call main office and got a lot more results than going through sales rep.  Would have been nice if he told us this to begin with, rather than constantly putting us off.  Install crew was exceptional.  Efficient, clean and informative.  Got it done in 2 days, now have to wait for all the other inspections before we can turn it on, but at least it's a start.

Extremely disappointing! Pep Solar installed the solar system on our home. We have a concrete tile roof which has a projected life of 50 years. We were assured Pep would not damage our roof while installing the system. They caused major damage to our roof! We have numerous leaks in our roof now which we never had before they installed the solar system. Please stay away from this company for the sake of your home & sanity!

I have had a very positive experience with PEP solar. I had a ground mounted system installed last November. I researched many solar companies and I was impressed with how long they have been in business and their clear presentation. They were on time (any delays were caused by the town of Chino Valley), they explained everything to me clearly, always got back to my questions right away and it's working great. I really like the online monitoring of how much electricity its making. I couldn't be happier.