Sunrun Phoenix

We have been fighting for 5 months to try and get our inverter replaced. Technician has been out 3 times and each time Sun Run has failed to send the correct parts. When I try to call Customer Support I get a voice iMessage. No one answers my calls. Stay away.

Do not get Sunrun!  They are the worst!  They do not say what they say they are going to do!  Especially when you need a new roof that they prob caused!  I only had to replace half my roof go figure it was the side the solar was on!  V

A young man wearing an Sunrun shirt knocked on my door and said he was doing a follow-up to a letter that I received from SRP about solar power. I asked to see his identification card from the City of Tempe showing he has a valid permit from the city to do door-to-door solicitations. He then left.
Tempe City Ordinance 24-71 Section d: " It shall be unlawful for any individual acting as a door-to-door seller or solicitor to fail to exhibit a valid identification card upon the request of any police officer, finance and technology director or any of his authorized agents, or upon the request of any resident of the city. "
If a resident of the City of Tempe asks you to show this card you are required to do so!
Concerned that this might be a scam I called the SRP "Preferred Solar Installer" number at (602) 889-2657 and was told that Sunrun is NOT an SRP preferred solar installer and that they have no idea what letter from SRP this person was referring to and that they are very aware of Sunrun and have been getting multiple complaints about this company.
RED FLAG: I just got an unsolicited post card from Sun Run that they have "Prescreened" my credit scores to "pre-qualify" me for their product! How dare they do this without my permission. I will be reporting this business to the BBB.

The system was installed, after long delays on May 2021. It stopped generating power by the end of July. Requests for information from the company have been ignored. They and their subcontractors simply do not communicate at all with customers. I've called several times and received promises of callbacks with followup information, but have yet to receive any. APS bills are through the roof and Sunrun is continuing to bill although the system is producing no electricity.  The best outcome would be to have them remove their non-functioning installation from my house, repair the roof,  and refund payments for the months when no power was generated. The frustration of dealing with this company is literally making us sick.  I am sufficiently frustrated that I am filing a consumer complaint with the Arizona Attorney General's office. Appalling business ethics as well as non-existent customer service.

I

Run as fast as you can from Sunrun.  
Monthly bills from them keep going up!    
You will lose money with solar.  I've had it for over a year and calculated my cost and it's much less than with solar.
I've also even reduced my electric consumption.
Have an attorney read your contract before signing.
Run!!! Run!!!! Run!!!!!!

Nothing but a nightmare! We had our roof replaced and the solar panels removed and replaced by one of their approved contractors. Then the approved electrician came and hooked everything back up again. BUT NOTHING IS WORKING NOW! Is it Sunrun's fault, the contractor, the electrician? And probably the worst thing about Sunrun is that in customer service, NO ONE SPEAKS ENGLISH. Even that chat is by someone with extremely limited English skills.

Terrible about communicating with customer. Sales rep Chad Lewis added two Initiatives to our solar panel purchase. A 1000$ Homedepot card and a critter guard for the panels. He has not returned any calls, text messages or emails regarding this. Sent emails to his manager and still no one responds. His not recommend this Compton anyone wanting to purchase panels.