Best Plumbing Services in Phoenix, AZ

I had amended my review (having originally rated this company with one star) to three stars; however, I am now back to rating it with one star.  I wish this were not so.  Despite the owner's initial attempts to make right the wrongs of his company, my 2 year-old Ruud 50 gal electric water heater is still malfunctioning.  I cannot get through one shower without losing hot water.  Both elements have been changed out, so I am guessing it is the anode (spelling?).  I have called the owner (who gave me his cell phone and said to call him anytime and he would make things right; however, he is not returning my phone calls.  I am willing to pay for the replacement of the anode (not covered under warranty) and have made this clear; however, he still is not calling me back.  I have now scheduled an appointment with another plumbing to finally get my water heater working. It seems ludicrous to me that a device as simple as a water heater can't be diagnosed correctly and repaired easily--again, this is a 2 year unit (with an 8-10 year parts warranty--how hard can it be?) i am confident the new plumber will identify and fix the problem.  I have no idea what the problem is with this contractor.  I have used his company before with no issue.   I guess it boils down to if there are no problems, the company is fine to work with.  But if there is something out of the ordinary or some incompetent worker coming to your home, you are simply out of luck, no matter what assurances the owner makes.  I am actually dumbfounded as this kind of treatment is new to me.  It is most unfortunate for everybody.

The paragraph below was my ORIGINAL review of this company (roughly around 2-4-20).  I then rated this company with ONE star.  If you read this previously, you might have noticed changed my rating to three stars because the owner of the company, subsequent to my leaving original review (don't think he had read it yet though) called me and said he would make it right with me (which he did by next morning replacing both elements for free) AND promised to make management and other changes so that this type of thing does not happen in the future to others. HOWEVER, because my water heater is still not working correctly and because he owner will not now call me back (even though I told him I would be happy to pay to have anode replaced).

I am leaving my original review below so that anyone reading this review has the entire story, from then to now anyway.  

ORIGINAL REVIEW :  purchased a new 50 gal. Ruud Water heater with 8-10 year full warranty parts (no proration) for $850 from this company on 12-23-17. Water heater wasn't putting out enough hot water for one shower. I knew heating element must be bad. Called Kooline (who sold me this unit 2 years ago) and they sent out someone (who was so incompetent, I can't even call him a plumber), who ultimately and finally checked the heating elements and determined one was bad. Said an estimate of repairs was in my email by the owner of the company. He waited at the door while I checked my email. Received an estimate for a complete rebuilt of the water heater for $750.00. I called the owner and spoke with him (Jay). I said WHAT? i have a bad element and the part is covered under warranty and you want to charge me $750.00 What? He said well, in cases like this we recommend a complete overhaul of your water heater, or words to that effect. I said this water heater is only two years old and I could buy a brand new water heater for roughly the same amount--why would I pay $750 because I had a bad element?. He kept insisting that was the charge. And then finally asked what do you think is fair? I don't know why he would ask me that but I said $175 should be more than fair for labor to change an element. He said well, I couldn't do that. I said, fine, I do not wish to do business with you.  This is a total rip-off., I will leave the appropriate bad review for your company. I then called Ruud and they agreed that this was highway robbery and I should never do business with this company again. I was also told that this job shouldn't ever cost more than $150, if that (labor cost only as part is covered).    Ruud is sending me the part for free and said it is easy to change out myself.  Ruud is sending me the part for free and said it is easy to change out myself and it wouldn't void warranty. That is what I will do.  Proceed with great caution or better yet, avoid this company at all costs.

Had our water heater stop heating and contacted Nathan late afternoon. He came out the very next morning at 7 a.m. before his scheduled stops for the day and was able to locate our problem which required an electrician. He is always friendly, personable, and quick to help. My go to plumber from here on out. Thank you Nathan!

We had to have the drain system in our home replaced due to breakage (it was cast iron). We understood from the onset that it would require ripping out our bathroom. We hired a plumbing company to jackhammer the slab and take care of it. But we still needed to have our bathroom put back. Enter Vlad. From the onset it was not a small job, as you can see from the photos. Vlad was undaunted and let us know exactly what he could do for us. He made suggestions and recommendations that helped us pick out our new materials. Older homes like ours can always pose challenges and that was definitely the case here. But Vlad worked diligently until everything was completed. We couldn't be happier with our new bathroom! We would absolutely hire Vlad again for any of our contractor needs!

2 hose bibs and a clogged sink. 1hr of work.
Cost.... $927!!!!
Go somewhere else. Ace hardware handyman service will do the same simple job for $295!
Lesson learned

We had a water leak causing us not to be able to use kitchen sink or dishwasher at all. Tom was recommended to us and is the best recommendation we have ever received. Tom was extremely prompt, efficient, and completed the job with excellence! We will absolutely be using him for any plumbing needs in the future and know for a fact we will have some as our home is aging. Thank you, Tom, for making time for us today, and truly appreciate you!!

Lorenzo was great. He diagnosed both my problems with the bathtub and toilet. The last plumber that checked out our toilet said it need to be replaced but Lorenzo figured out the problem. He was super cool. We sat and chatted after the job is done. It's really hard to find a good plumber, especially one that is reasonable price and he's definitely both of them. I will save his number in my phone.

NEST has them listed as a reputable company who is capable of installing Nest thermostats... this was not my experience.  First of all, it had the used car salesman vibe from start to finish.  Before the technician even looked at my equipment he began telling me the great deal I could get in a 4 year service plan for hundreds of dollars.  There are so many rediculous stories and dialogue to my experience I'll cut to the chase.  We were scammed and highly dissatisfied.  The technician told me all kinds of things were wrong and how he had to wire it without a common wire and it should work just fine without one BUT if it doesn't he will have to come back to pull a new wire to the tune of 600$.  The thermostat was working when he left and he charged me 200$ for the visit.  Well, if you youtube nest thermostats for 2 seconds you'll find out you need a common wire to keep it charged.  So of course it didn't work the very next day.  My husband ended up getting on the roof with youtube in hand and NOT having to pull a new wire and within an hour he fixed it himself.  We called the company and told them our upset and were told someone would call us back.  Of course no one did.  Clearly, this is a money making machine... they took us for fools and I'm grateful my husband was able to take the time that we don't have to check the honesty of their work so we didn't get scammed further.  Avoid this company, they are not trustworthy and out to sell needless service plans and fake repairs.

Our AC stopped working in the heat of the summer!  I called Walker plumbing and HVAC they were able to send technicians out right away.  Everyone was courteous and helpful.  They explained the problem and process each step of the way.  We were able to get our AC back up and running the same day.

Shadrach Plumbing and Cooling is exceptional to work with. I've used other plumbing companies before, however, the level of service and professionalism is unrivaled with Shadrach. Louis, our technician, was top notch. He took his time to ensure the quality of work was excellent vs. rush through the job. I am very happy with the work, as well as, the service. I highly recommend this company. I will use this company for all my heating and cooling needs

Highly recommend!

It's difficult to find a plumber who has experience with sewer ejector systems for hillside homes.

They quickly understood the problem, got the parts, did the work. Very pleased.

Great experience. Set an appointment up for a leaking shower head and a leaking hose. Guy showed up on time and was very friendly. He was professional in how he explained everything. I did think the price was a little high but they were quick and efficient. I would pay it again for their professionalism.

Wow ~~~ Exceeded my expectations by far.  Dave is Awesome!!! He is your guy!!! Brian had an appointment same day!! It doesn't get any better than APES.. Not wait, No worry and best Prices in all of the Phoenix.

Bob is an awesome plumber, has a fantastic attitude, is extremely well-priced, paid close attention to detail, and went above and beyond what was asked of him.  He came to my home this morning, joked with my children, did a fantastic job with the plumbing job, and even checked an additional leak in my upstairs bathroom.  I'm so happy I found him, I can't recommend him highly enough, and he will be my first choice in plumber moving forward!

Had a tub/shower with a slow drain. Contacted several companies. Water Heroes was the first to respond. Water Heroes came out the next day and had the drain flowing freely in under 30 minutes! The final cost was less than most wanted to charge me just to come and 'look' at the drain!
Definitely recommend! Always want to support local small businesses!!!

Prompt, professional and knowledgeable.  Glad to have a good plumber contact.  
Highly recommend Les at MMR plumbing!

smiley plumbing Phoenix az.Ripped Off And Scammed My Mother of 86 years old for a toilet ... that cost $1159.00 and it only needed a chain replaced. Walt took advantage of my Mother of 86 years.

Horrible attitude. Never been treated so poorly. Greg did work on my homes plumbing and when a home inspection was done for a sale several months later, a problem was found. Greg said he wouldn't have anything to do with home sales so I brought in another company to camera the line and then asked Greg to take a look at the video ( I wanted his opinion on what may be wrong). To say that I was not only surprised by Greg's reaction, but also felt threatened by him charging at me and cursing at me is an understatement. Later, when I thought he had some time to calm down I texted him again to see if he had viewed the video (he threw it when I tried to hand it to him).  He claimed that I had given him a google video, that he would prove there was no problem and  threatened legal action against me.  He then claimed to have offered to fix it because he said he would come take a look at it and therefore I couldn't contact the BBB or registrar of contractors. I ended up having the plumbing job redone by another company so I didn't have to deal with Greg again.  Most of this was in text messages which I still have.

Awesome service !
Came out gave me a quote
and came back the next day to do the job.
Everyone was very kind and professional.
The dispatch lady is AWESOME!!

I am a repeat customer with Yavapai Plumbing & Heating.  I had one of their techs come out for a washer/dryer problem and to put faucet handles on sink in laundry room.  I had to purchase the faucet from another company.  The charge was outrageous and I complained about it.  They agreed and a credit was given.  That was the second or third time I had used them.  The next time I needed my heating thermostat replaced.  They came out, did the job - no problems.  I called them to get a price on a reverse osmosis system under my kitchen sink.  Not only would they not give me one over the phone, but they wanted to charge me $49 to send someone out to give me the estimate.   I have lived up here for 3 years and they are the only plumbing & heating service I have used.  That is about to change.

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