24-7 Water Conditioning & Plumbing

Mark came in and looked at the repair of the faucet on the tub and gave me a quote for the repair. I was initially looking for someone to repair the drywall as well when he suggested using a plastic panel to cover the 2x2 hole so if we needed anything in the future we don't have to cut into the wall again. The access point was located in the closet and behind the door so the plastic panel was a great idea.

Mark returned on time for the appointment and completed the repair quickly and cleaned up the area as well.

Marc came out to unclog our sink.  When we ran water in the disposal side, it backed up into the other sink.  He roto rootered it and said he cleared it.  He charged us $1,530.  Then I ran the water after he left and we still had the same problem of it backing up.  So we paid all that money for nothing.  Then we had another company come out who charged us $850 and this time they showed us that it was truly fixed. I will NEVER call 24/7 Plumbing again.

This company left me in a huge bind after taking the day off from work. They were insensitive and unprofessional.

I have to convey this company is one of the must unprofessional companies I have ever had to deal with and I will make it know through social media etc.

We have asked on numerous occasions to provide the report of the work that was performed by this company. They were already paid on the day of service and required to provide a detail report of the work performed, in order to get this they charged an additional $250.00!!!! on top of what was already paid, of course when we received it,  it did not have the details and even had the wrong date of service!

They did not have  authorization to speak or send any information to the  homeowner's insurance company, however they sent information to the them anyway. I am sure there will be repercussions, and we will explore these options.

We are exploring options to file a complaint against their license with the Arizona contractors board and we will be seeking legal advise with an attorney about unethical elderly financial exploitation!

AVOID THIS COMPANY AT ALL COST! Or it will cost you!!

I can't speak to the actual service you may receive, because I paid $437.50 for no service at all.

I had 247 plumbing come out and give me an estimate for a hot water heater repair/replacement. I had three other companies come out and give me an estimate. 247 was the lowest, so at the time I decided to proceed with them.

The representative that I spoke to on the phone stated that their cost would be going up soon so I should lock in the lower cost. That required a $437.50 deposit so I provided my credit card information and they processed the transaction.

I live in another state and wanted to be on the premises for the replacement, so I let them know that I would inform them at a later date to schedule the replacement.

After scheduling the replacement appointment, upon my arrival in Arizona  I was perusing some paperwork from the purchase of the house just under a year ago. Included was a one year warranty that I had completely forgotten.

I contacted the home warranty company and they were able to replace the unit for the cost of a service call and a small deductible.

I contacted 247 to cancel the service. That was over five weeks ago and we'll over a dozen phone calls, still no refund.

Awesome service !
Came out gave me a quote
and came back the next day to do the job.
Everyone was very kind and professional.
The dispatch lady is AWESOME!!

Water heater kept tripping breaker off. They went and said I would need a whole new water heater. I decide to wait.
I drive to Phoenix (3 hour drive) to take a look at the water heater.
I notice the power connections are not connected properly. I still go ahead and check the heating element, thermostat and connections on the inside with multimeter (don't consider myself even a handyman so don't know the proper names).
I see nothing wrong, so I turn down the temperature to 120-125, and connect to power wires tightly...........water heater working like a champ!
According to tenant, plumber only checked the power wires going to the water heater (which were loose when I arrived) and turned on/off the breaker.

Sad, I was planning on keeping this company permanent for my houses. Everyone makes mistakes, but this mistake could have cost me over $1200

This company installed a new electric water heater at our home. They were super great at getting us an estimate right away and installing the unit the next day. They were very willing to work with us to get the water heater unit that we really wanted. There price was very reasonable.  
Everyone that I talked to at 24/7 was friendly and truly seemed to appreciate me as a customer.
I will definitely use this company again if I need future plumber solutions.

The dispatcher was very nice and put my mind at ease and Jesse got here super fast--that shocked me! I'm happy. And out of the five companies called, they actually answered on a holiday weekend!

I had this company clear a drain for me on 5/2/19.  Had to call a day or two later as all the caps in the front yard were left open.  For the past month, we have had an odor coming from under our sink.  I finally got into that area to investigate (10/2/19).  Found that a Reddi-Vent had been left off from the work done this past May.  Very poor work and I would never hire them again.  Ron in Mesa

Called 24/7 along with about 5 other companies. They were the only ones that had a free estimate, quoted me an out the door price and had the product I wanted. No upselling.

They came out on time and a good job. I think that is all you can ask for.

I would hire them again.

I booked them thru home advisor and they came out installed a new kitchen faucet. Mark Dittrick was very polite and did a great job. Very pleased and will use them again.

LONG STORY SHORT - Hired plumber and paid plumber -yes! Ridiculous
upcharges-yes! NO SHOW-TWICE! (24/7 is a joke!)
Agreed upon services provided-no! Quality -no!
DETAILS - Had issues with kitchen sink draining. Purchased Angie's
List deal for kitchen sink drainage.  Plumber came and said the deal I
purchased does not include my particular kitchen sink thus an upcharge
of $179. Then, plumber said I needed to replace a part and it will
cost me an additional $120. I found the part at Home Depot for $15. I
called the plumber back when I noticed that even with the new part, it
was still not draining properly. The customer service started off
great but then it went south fast!
I spoke with Jan (customer service manager) on 12/24 around 10am and
he said he will see if he can find someone and get back to me. I went
to lunch at noon only to receive a call from Dan (another plumber)
saying that he's at my house. I told him that I wasn't expecting him
as Jan did not tell me a time but said he will call me back.  I asked
Dan if we could reschedule to 2pm when I'll get back home.  He said
he'll see me at 2pm. Then, Jan called me around 1pm to let me know
that Dan will not be available at 2pm and we rescheduled between
7am-8am on Mon, 12/28.  At 8:10am, no one showed up so I called Jan.
Mark jumped on the called and let me know that they'll have to call me
back. I said that I had class at 9:30, which I didn't make btw due to
this fiasco. At this point, I was livid, two NO SHOWS and sink still
not draining properly.  The irony is that the name of this plumbing
business is 24/7 Plumbing.  I wouldn't have had a problem with paying
the $179 if I actually got results!  Mark called me back and said they
don't have anyone available to send over this morning so I ask him for
a refund so that I can find someone else to get the job done. At that
point, he told me that I should find someone else and hung up on me!
I called back and Jan said the earliest they can do is the next day.
I told him that was unacceptable and for him to tell Mark that I would
like a refund if no one is available to come out this morning. Jan
said he will call me back.  I told him to let Mark (the owner) know
that I will be disputing the credit charge for non-delivery of
services paid and will be writing this review online.  Haven't heard
back.
ATTENTION WOMEN CUSTOMERS: You know how it feels when you walk into a
car dealership and they try to rip you off because they don't think
you know anything about cars.  I GET THE SAME FEELING FROM THESE
PEOPLE! BUYERS BEWARE!

Rating was low due to service time and additional money having to spend over the initial estimate.
We called 24/7 initially because it was clear we had a water pipe leaking in our master bathroom.  The same day, Chuck (the plumber) comes out.  Checks the problem, states he doesn't have the equipment he needs on the truck and puts a plug on the pipe - which is cracked and needs to be replaced.  Then Chuck tells us the pipes are really old and can he take a look at the rest of the house.

Inspection results - all the pipes are in poor condition.  While he is doing this inspection with my hubby, I'm online checking into manufactured home plumbing and Chuck is absolutely correct!!  Our PVC plumbing was outdated and past the estimated use by about 5 years.  
So we agree to have 24/ 7 replaced all the plumbing.  Got a decent price quote.

Took longer than expected to finish due to sub floor issue.  We had called to have Chuck come back to finish the bathroom (yes the same one we had originally called about).  Chuck didn't show up, his supervisor did.  The supervisor stated we needed a new sub floor, to replace the pipe and replace the flange.  Then he writes us an estimate of how much MORE we were going to have to pay.  Interesting, Chuck stated the sub floor was fine.....

Strongly feel the last day's finishing work was included in the original quote and should not have been charged extra.  Adding to this problem was Ryan ( the supervisor) who verbally told us the price, for this extra work was $225.  He had written the price, at $225, on the estimate, on the total line.  Then he crossed that out and put $275. in the description of work area.  When I called to ask about that, he denied ever saying the price was $225.  which me and the hubby both heard.  Considering we had just paid nearly $3000. dollars for the whole house plumbing, it seemed darned petty to ding us for $275 bucks more.  His saying one price and changing it seemed pretty shady to us also.  Lastly, he was pretty condescending towards me; he didn't want to explain anything to me -Telling me  I explained this to your husband already  doesn't work for me. Especially when it comes to money.  

An update - been two weeks since the work was done.  having issues with shower heads leaking.  24/7 would not fix because they stated they didn't do anything with the shower head.  IT did NOT leak before....They would fix for another $200.  Imagine that! More money!  

I doubt I ever call them again.  Had enough...

Called them originally to fix 2 toilets that continuously ran and ended up replaced both toilets since they were from the 70's.  Ryan gave me an affordable rate and and a week later I had 2 new toilets! Orlando and Ted were awesome, installed everything in under 2 hours!  Very happy with the work that was done, I will gladly use them again and refer them to friends!  Everyone was super friendly and knowledgeable!

I have the whole house water system that they put in 3 years ago. I had problems a year later and they tried to solve the problem but really didn't but they put in new filters. I have to get filters every year which are expensive and they charge more now to put them in. I had 2 filters put in in late August at the cost of $356. Now my water is coming out blue. I called and the guy said he would get someone out with the rep. The next day he called and said he was working on it. Monday a guy shows up at my house and we look at the filters. He couldn't see any problems so he said he would call the rep to meet him there. I called the office a little upset that they sent someone without calling me and yes I have a loud voice he hung up on me and the guy here left I called back to see what was going on. I was told I believe mark is his name that no one is going to yell at him or anyone with the company. I said I didn't yell I just have a loud voice and I never yelled at the guy here we discussed my animals. He told me they would not help me and hung up telling me I would have to deal with the dealer myself. I have tried calling sever times and it goes to voice mail.  These are horrible people to deal with BEWARE if you use them.

After my husband tried tirelessly to fix a leaky valve outside, we just couldn't get the line sweated to get the valve soldered on. I called 24/7 first thing this morning, at they were out within 30 minutes. The quote was a little more than I was expecting, but with the Yelp coupon it made it a more tolerable. They didn't try to sell me any other services, or say that the previous work we did was shoddy, they just replaced what we needed replaced. We will definitely recommend using them again.

Booked on Home Advisor. Immediately got a call to see if I would like an earlier appointment. God yes, please. Matt Dittrick came promptly the next day as promised. He was courteous and professional (and very nice) and when he was done I was very pleased.

I called this outfit to take care of a problem with a shower drain backup after doing a load of wash.  Tallson showed up and after checking around said that he would have to snake from the roof as we did not have cleanouts.  This would cost $750. but he would discount it to $669. and there would be a charge of $350. if a camera was needed.  I stupidly agreed to this without getting other estimates.  Tallson snaked the drain and said they was a blockage.  He said that we should put in the cleanouts which was about $2600.  So they dug a 6ft hole, snaked the sewer line and said that there were bulges and holes and the line needed to be replaced which would bring the total to $8500., which we stupidly paid. We did not see any pictures of this problem. The line was installed and my husband took a shower after the work was completed on Sunday.  The shower did not drain.  I called 24/7 3 times the next day and left 2 messages stating that I had not received a copy of the invoice or the pictures that had been taken and that we had a problem with shower draining..  Later that afternoon I did receive a copy of the invoice but did realize until days later that the pictures were continued after the invoice but there were no pictures of the 'sewer damage'. Did not receive a callback from them about the shower problem.  The next day we went to the office and I spoke with Jan who apologized for them not getting back to us as they were having 'trouble with their voice mail' but remember I did receive the invoice.  Jan said that he would have someone be at our house shortly.  After we got home a plumber from 24/7 showed up.  He looked at the shower, ran some water and then told me that I had broken pipes. Just by looking around the bathroom He made this decision. They would replace the pipes under the house (Tallson had told me over a week ago that the pipes into the house were clear) for $8000. which was less than normally charged but they would give us a break because of the other work they had done.  He never attempted to clear the drain.  He left after I told him I needed to check with my husband, sat in his truck for a while and then sent me an estimate detailing the work they would do.  Later that day I received a second estimate from the company looking for an agreement to do the work.  I called Sunland Plumbing who quickly cleared the drain of a small amount of hair and sludge for a cost of $145. Coby also explained how his company would have charged us considerably less for the sewer line replacement which of course at this point we do not believe we even needed.  This is a very unscrupulous company and I would give them much less than 1 star if it were possible.