Yavapai Plumbing & Heating

Showed up on time quoted gas line installation
Would recommend for your plumbing needs

I had Yavapai Plumbing and Heating out to put in a new kitchen faucet and garbage disposal that I had bought and supply and put in new pvc trap.
They quoted me $950. I paid the $59. service fee and told them forget it.
That is outrageous. Marcia W. from Chino Valley AZ.

Not the family owned company they used to be I believe they have been bought out by Ace services I will be using a different company from now on, somebody local with an interest in giving good advice and service not turning the service call into a sales call!

Super responsive for both heating and on-demand water heater service!!
Daniel came yesterday to service our AO Smith/Takagi on-demand water heater after we called the day before to request service due to an error code we were receiving. We couldn't be happier!
Thank you YP&H and Daniel for five star service!

Both Jeremy and Chris did a great job of installing our new gas furnace and central air conditioning unit. They communicated well and they did their work professionally at our home. We are now prepared for any type of climate change. Thank you, Yavapai plumbing and heating.

We had a service appoint to have our central air condition looked at as would go on. Trevor realized a problem with new thermostat that our home warranty installed. He replaced the thermostat and replace the wire and switch on fan as the fan would not shut off.
He told us the A/C is in good shape for being over 20 yrs old.
I highly recommend this company .

A year ago Yavapai Plumbing and Heating came out and re-connected my main water line from my street service to my house (between my inside valve and the main).  I was please with their work.  Then one year later I saw a healthy leak right at the inside valve they had connected their pex piping to.  After digging it up they determined that they had connected the new pex piping to four inches of the old rubber connection and then into the existing valve.  That four inch piece of old rubber pipe had split between their pex connection and the valve...
They agreed that they should have replaced the inside valve (and connected it properly with the pex) when the first job was done, and after speaking with their other plumber, decided not to charge for this repair.  I appreciated that.  Thanks for being fair guys!

We just had Trevor with Yavapai plumbing come out to service our HVAC and I must say, he is AWESOME!! ! Very knowledgeable, kind and explained everything with great detail. I had one concern I ran past him and he diagnosed it right away and put my mind at ease. Great guy, great company!

Jose came out for an annual check up for our AC. (We had only been customers for about a year). He checked it out and made two recommendations. I hesitated but accepted the recommendations, and I'm so glad I did. He installed an improved capacitor and a 3ton hard start kit.

Now the unit (right outside our bedroom) is so quiet it can be difficult to tell if it's running. Plus the unit is not working so hard and should experience a longer life.

I trust Jose and Yavapai Plumbing and Heating to make truly helpful recommendations, not just for the sake of making a sale.

We now use them for heating AND plumbing.

Fast arrival and I felt they were honest about my plumbing issue. They were not able to correct my issue at the time as my problem was more extensive and required pumping. Never the less, I trust them and would recommend them to anyone.

These people will try to scam you.
Yesterday our heating went out and I give these guys a call based on the fact they installed our system (with the previous owner). Guy arrived and was friendly but openly admitted he was green and The new guy. So I was put off almost from the start. He ran some tests and said it was likely our Thermostat acting up. Then said it would be $300.00 for a new thermostat. After looking on the internet I noticed they actually run around 100.00 bucks. He installed it but then said this model wouldn't work for me. He put the old one back in and tried a factory reset. The system came on and he left. Only to have it blink out about 15 min after he left. I called the office and explained what had happen and the manager got super shitty with me when I asked why a $100.00 thermostat would cost me $300. Her reply was because it is guaranteed. Sorry bitch that isn't an answer. I explained that the guy had replaced my stat but screwed it up and I wanted to replace it myself but thought Mongo could have wired it wrong before he left. As it now was not working correctly She called me a lyer and said he only reset it. He didn't wire anything. Bitch I was standing next to him when he did it. I am not some little blue haired lady you can f with.
Later that afternoon the tech called me back to find out what happen. I asked about the thermostat and he said I now needed the $620.00 thermostat because of a special sensors on my unite. Mother tucker was upselling me and playing like this was my only option now. He came back and worked on it for 2 more hours to make sure it was a bad thermostat. I refused the $620.00 thermostat and opted to go get my own and put it in my self. I found the correct one on Amazon for $123.00. My system still doesn't work and he managed to kill my emergency heat which was working when this started. In short this company is running a thermostat scam on people. BUYER BEWARE!!! I basically paid $105.00 for this rookie to come out and totally screw up my heating system.

I had Yavapai come and do an A/C maintenance before the hot summer season. I have a unit going on 20 years and didn't want to have to buy a new unit if possible. Jose Gomez was an amazing technician that told me exactly what I needed to have done. Work was done promptly and now my A/C am ready for summer.

Did not wear personnel protective equipment. no gloves, or shoe coverings, no mask.
Ran a 6 foot snake down the drain and charged us $165. Way Way over priced.

I purchased a kitchen sink faucet and had it installed by Yavapai Plumbing today 12/31/2019. The installation was fine, but the cost was outrageous. One hour installation, plus a angle stop valve ($8.00 part) and the total cost was $246.50. The $8.00 part I was charged $64.00. The service fee ($60.00) was also added on top of the labor cost of $135.00 which usually is not added to the labor charge by most legitimate businesses. I recommend another plumbing service.

I have been using Yavapai for the past 8 years and have a maintenance agreement with them which I purchased for a 2 year period.
Called to have an annual service inspection on my a/c and the serviceman came out and was probably here for no more than 20 minutes. I showed him where everything was he went to work, sort of, and came to tell me my unit needed a new capacitor, fan motor was leaking oil and another item, can't remember what it was, all needed replacement to the tune of about $1300 for parts. Not sure about labor and taxes. The person never connect any gauges to the unit to measure what they were reading, never turned on the unit nor looked at the blower which is part of the furnace. I asked what would happen if I did not replace and he said it was possible that the unit would continue to run if the one part, I can't remember the name for it, malfunctioned. I would then have to go the fuse box for the unit and turn it off. This is an 18 year old Rudd unit and I have had no issues in the past and only run for like 2 months out of the year for at most 8 hours per day.
I thanked him for the service call and told him I would just run it until it died. His work invoice he gave me did not mention any of the above items that need repair/service. He didn't charge me anything, might have been $60, but then again he didn't do anything.
I talked to another company and had them come out to inspect my unit and to verify if anything mentioned by Yavapai was accurate.
This person spent well over an hour at my house connected all sorts go gauges to the unit to measure performance, turned the unit on and then took the time to show me what the gauges read and that they were all within tolerances. Fan motor was not leaking and he even checked the refrigerant levels. When he was inspecting the blower unit he noticed that the wiring was wrong for the thermostat and fixed that for me so that my a/c did  not run when I had only the fan turned on. Interesting that Yavapai had never mentioned this to me in the previous years. Well Yavapai has lost a customer even though I still have time left on my maintenance agreement.
By the way Chino Heating and Cooling was outstanding and now is my service provider in the future.

I recently had my heating and air serviced by Billy.
He was very thorough and professional . Billy took the time needed to diagnose and and make necessary adjustments to allow my AC unit to operate more efficiently. To say the least, I was very impressed . Thank you Yavapai heating and air !!

Our air conditioning unit was installed by a different co; but they no longer had the contract to repair the unit. Yavapai Heating & Plumbing went ahead and fixed the problem and we're absolutely fantastic from management (Tanya) as well as the technicians.(Jose, Jeremy & Chris). I would highly recommend them. Fantastic customer service !! Great job guys!!

Buyer beware, this business charges not by the hour but by the project. So if it's a small project that takes less than an hour they still charge an outrageous price.  It took two guys less than one hour to remove an old hot water tank and drain it.  This cost me $360. And they didn't even take the old tank away. Then a received a quote to have a new hot water tank installed. They came in a approximately $900 more than another company's price ....WOW!  I suggest going with another plumbing company for your needs, or pay up and give Yavapai Plumbing all of your money.

Over the last couple of years my air conditioning unit, (BRYANT), installed by Yavapai Plumbing and Heating in 2013, has exhibited a reduction in cooling ability.  Previous service calls resulted in the addition of small amounts of refrigerant, with at least one case potentially attributed to loose fittings that allowed refrigerant to leak out.
A similar condition presented itself again last week and the technician. Jose', evaluated the condition and added 0.5 pounds of refrigerant.  BUT, he explained that the system was most likely being starved due to a fouled/failed thermal expansion valve (TXV) and liquid line drier problem Jose' is a courteous technician who took the time to explain the problem and today he replaced the drier and TXV.  It appears my cooling issue is resolved!  Jose' arrived when he said he would, was respectful of social distancing and cleaned up after himself. I typically do not give 5 star ratings, but Yavapai Plumbing and Heating is fortunate to have Jose' on their team.  Thanks Jose'!

I was doing a bathroom remodel and needed a toilet removed and a new shower valve installed. I was charged $625 for one hour of labor! $175 to remove a toilet and $450 to install a shower valve! I almost fell on the floor. The plumbers wanted an additional $275 to reinstall the toilet, shower head and control. I told them at those prices I couldn't afford to have them back. My handyman installed everything for $42.50. I will never use a plumber again unless absolutely necessary. I truly feel I was taken advantage of. The work was good but I'm giving fewer stars due to the cost of the job.

Beware! Had yavapai come out to look at our heating/air unit that stopped working right after we moved into our house. They were prompt and polite and got the heat working again. They then told us we needed a new unit.  It was several thousand dollars. It was winter, it was cold so we signed the contract and had a new unit a couple days later.
They sold us an electrostatic filter which was supposed to cut down the dust and allergens (which instead turned out to restrict the air flow.) Everything worked fine except the flow into the master bedroom. A few months later I called them out to check for blockages. A tech came out and told us we needed all new ducts to the tune of $7k
We passed.
We used them again when we had our bathroom remodeled to rough in and install the plumbing fixtures we purchased separately.  The first tech was not familiar with The brand we purchased and had some problems. We called for another tech and he also had problems figuring it out but got it connected.
One day I am in the shower and the top of the pipe disconnected from the wall.  We had someone else come to fix it and he discovered that the Yavapai tech had only put two anchors in to hold the pipe when there were 4 that SHOULD have been used.
I called Yavapai and requested a refund of labor for the installation and was told no that I should have called them back to fix it. Why would I do that when they didn't know what they were doing in the first place?  I finally managed to get a portion back.
I hate leaving bad reviews but am disappointed at the ineptitude and, in my opinion, dishonesty.
I do not recommend this company.

The heating unit that was installed by Y P &H  4 1/2 years ago started acting weird.  They sent JOSE GOMEZ out to check.  After checking everything on heater and it was good, he checkeD thermostat.  It was bad.  Looking  at warranty  of 5 years still  had time so he called manufacture Honeywell and arranged a replacement for free.  He also drove across town to pick it up anD then came back to install.  None of that was his job,  but h wanTed to make sure we had heat and were satisfied with his service.  Thank you Jose!  I will ask for you by name next time!  M. Carey

Very disappointed unfortunately. Tried charging me for repairs that were done without my consent. We asked for an estimate on a house we were LOOKING TO BUY. We don't own the house yet and asked for an estimate only to give us due diligence to use to negotiate with the seller on. They did not not check all of the bathrooms the first day and went out again a 2nd day, trying to charge 2 service call fees ($80 each day). Then on top of that, they tried charging $160 on the 2nd visit to REPLACE THE FLAPPERS in all of the bathrooms WITHOUT CALLING ME FIRST.

I would not have authorized fixing flappers because I don't even own the house yet plus I could do that myself.

After calling to question the charges, the woman on the phone was condescending and resistant to answering questions. She also said the reason he didn't check the last toilet was because the door was closed. (THIS IS AN EMPTY VACANT HOUSE!!!!) When she would answer, the answers kept changing.

She finally agreed to only charge me for the one service fee and said she would note it in their files to NEVER SERVICE anything for me ever again so don't call them. Feeling is mutual.

2 stars because the flappers do function.

While removing a PVC to copper irrigation system the PVC broke off leaving PVC threads inside the copper fitting. We couldn't remove it. It was 4:30pm on Monday. Our water was off and we couldn't turn it back on without capping the copper pipe. We called these guys and Tony took the call. He was at our house in 20 minutes and replaced the copper fitting. We got our water back on by 6:15. Great attitude. Great service. Great all around. Thanks so much for your good work.

Cannot say enough about the communication, work performed and technician that came out to clean our air conditioning units. We won a free cleaning from a home show we had attended. We were not expecting the spectacular service we received. From the very start our appointment was confirmed and the technician, Trevor Lay, was prompt and courteous. There is no doubt that if and when we have a service issue in the future who we will call to complete the service request :)

Our AC unit was not working so I placed a call to Yavapai Plumbing & Heating on a Monday.  On Tuesday the technician (Shane) showed up on time.  He was great to work with and after checking our AC units along with furnace - our AC unit was up and running.  Shane was detailed and professional and should our home need service for anything YPH can help with - I will certainly contact them.

Thank you, Shane & YPH~

Job was more complicated than I'd hoped, but Tony explained and showed me every step of the process, taking the time to help me understand what needed to be done.  He knew what he was doing, was very tenacious and thorough.  He was definitely a customer oriented worker.  Response to my initial service call was within 3 hours.  Overall I am pleased with the service.    J.

I am a repeat customer with Yavapai Plumbing & Heating.  I had one of their techs come out for a washer/dryer problem and to put faucet handles on sink in laundry room.  I had to purchase the faucet from another company.  The charge was outrageous and I complained about it.  They agreed and a credit was given.  That was the second or third time I had used them.  The next time I needed my heating thermostat replaced.  They came out, did the job - no problems.  I called them to get a price on a reverse osmosis system under my kitchen sink.  Not only would they not give me one over the phone, but they wanted to charge me $49 to send someone out to give me the estimate.   I have lived up here for 3 years and they are the only plumbing & heating service I have used.  That is about to change.

This company went above and beyond to help one of our veterans and I want to acknowledge Mr. Art Virrey and his crew, James, Daniel, and Ceasar. Thank you Yavapai Plumbing & Heating for your fast response, care and consideration of this situation. God Bless you all Carol K.

Another outstanding experience with YP&H.  Daniel came for my second service call and both were timely and professional.  Thanx to YP&H and Daniel!

I'm a repeat customer with Yavapai Plumbing and Heating. This is my 2nd positive experience. Earlier this year I met Art Virrey and he did an evaluation of my plumbing and toilets. He was very customer oriented and took time to educate me as to what I can do to keep things running smoothly in my home. I also had service with Daniel who came out to clear back up in my toilets and sinks. He also made a positive impression because he checked to make sure that his actions fixed the problems and educated me about what he was doing. I'm definitely use YP&H again. They have my highest recommendation.

I installed a new thermostat in my home but could not get the furnace or anything to turn on afterwards. After doing all I knew to do by putting the old thermostat back on, which still did not work as it had before, I knew I blew up something. I checked everything that I could think of and replaced all the fuses, everything but still to no avail I wasn't able to get my furnace to turn on. I called several companies in the phone book on a Monday morning and was told that I was out of luck until later that week or the beginning of the next by them all. Thankfully I called on Yavapai Plumbing and Heating as luck had it they had a tech in my area already on another job and would send him out right afterwards. Steve the tech arrived at my house at about 1130 that morning/afternoon and by noon had the heater up and running like new. Guess I crossed a wire and blew a thermocoupler which he had a replacement in his van. Very very thankful to have heat tonight in my home, yes surprising for Arizona and needing heat right? Lol.  Anyways thanks again Yavapai Plumbing and Heating.  Your now my go to business for the future.  Oh yes they also gave a military discount for being a veteran!

Tony is great! The company has policies that help the consumer and employees that do the right thing!

Had a new water heater and furnace installed last week by Yavapai Plumbing and Heating.  Installers were on time, polite, knowledgeable, professional and did what appears (to me anyway) to be a fine job installing both pieces of equipment. That is the good news.  If that is all I was rating, I would rate them 5 stars.  On price and quality reputation of equipment installed, 1 star.  Hence, the average of 3. Once I had the specific model numbers on both the water heater and the furnace installed, I did some research.  And, to be clear, that I did not do this before I purchased is on me.  I now know the water heater can be purchased online for $600, and is highly regarded, the furnace online is $1169 from Sears, and, unfortunately,is not so highly regarded.  On one site I looked at with about 150 reviews, 77 current owners, rated it 1 star out of 5. Now 56 people on the same site rated it 5 out of 5, so I'm hoping I'm one of the lucky ones. It seems with this furnace, owners experiences have been either really good, or somewhat more often, really bad.

It took 2 guys 1.5 hours (3 man hours) to install water heater and two guys 4 hours (8 man hours) to install furnace. Price I paid was just over $4K for furnace installed, for a $1169 (retail, not wholesale) furnace and 8 man hours to install. Price I paid was $2166 for water heater installed, again, a $600 (retail, not wholesale) water heater and 3 man hours to install.  I realize there are other aspects to the prices being charged (hauling away old equipment, the thermostat, some transition ducting, plumbing supplies, catch pan and other adds/ends). Add another (my rough estimate) $500 to the furnace and say $300 to the water heater for these other things, and you are still at roughly $3K for the $4K furnace and well under $1.5K for the $2K+water heater.

Now with all the information in front of me, their pricing seem to be very high. And, in regards to the furnace specifically, after reading the reviews, it is a furnace I doubt I would  have purchased at all.  At least the water heater is a high quality, highly rated item, even if I paid too much for it.  That l could have lived with, without feeling the need to post this review.  The furnace is another matter.  To have overpaid for an average lowly rated furnace, well, as you might imagine, that hurts, and what has prompted this review.  Bottom line, don't do what I did. I was lazy, perhaps a bit gullible, and I paid the price (pun intended). Do some serious research BEFORE before choosing any company for this kind of work. Get the specific model numbers being proposed for installation, BEFORE signing the contract, and do your own research on what is a reasonable price, and what are other people's experiences with the equipment. Look at the alternatives in the same price range. You may still chose to use Yavapai Plumbing and Heating. That will not be a mistake, if you are going with eyes open. In my experience, they will do the installation right, and working with them will be a pleasure, IF you are OK with the price you are being charged.

Today was the 3rd time I've used Yavapai Plumbing...and at this point, I feel like they really deserve some  accolades.  They are always immediate to get out, and I've never been charged anything that seemed unreasonable..  Every plumber I've actually had out seemed very genuine and most importantly, COMPETENT.  Today's call turned out to be a false alarm from a leaky water softener tube that I found before they arrived, but considering he was on his way within 5 minutes of my call AT 6am is a testimony!  I'm a local business owner and positive feedback is something that goes a long way.  Highly recommended.

My in-laws live in a home I own in Prescott Valley and I trusted my father-in-law to subcontract out a new air conditioning unit in 2013.  He chose Yavapai Plumbing & Heating and continued to have them provide seasonal maintenance.  He passed away over Memorial Day weekend 2018.  In early June 2018 while helping my mother-in-law and wife in sorting property out at the house I noted the air conditioning was not performing adequately.   I contacted  Yavapai Plumbing & Heating and their technician responded.  He appeared competent enough but after making recommendations on changing intake grill size to the mixing box he said the system appeared to be low on refrigerant.  He did not recommend a leak test to fix a potential leak, but added 2 pounds of refrigerant which appeared to fix the problem.  The AC stopped cooling about a week ago and now I have contacted this company to resolve the problem.  Part of the problem appears to be having technicians who aren't curious about why a system has lost refrigerant.  My experience with my home in Las Vegas is that a low refrigerant condition typically prompted the technician to evacuate the system, pressurize it with nitrogen gas and monitor for a pressure drop, which if noted prompts the technician to look at mechanical joints/fittings as the possible location of a leak.  This seems to be a prudent approach for a system that is only 5 years old.  Then when the leak is identified and tightened/fixed the system is evacuated and recharged with refrigerant to restore the AC system.  It doesn't seem reasonable to have to recharge a system every 2 months.  I will see how they respond.

Yavapai Plumbing and Heating installed an electric water heater for me.  Mine had worn out and I was without hot water.  I called them and they came out within a very short period of time and I had a new working water heater.  There was a slight communication problem and when I spoke with them and explained the situation, they handled it with complete professionalism and the problem was solved to both of our satisfaction.  Great company to work with and if you need someone who is professional and stands behind their work this is the company for you.  Thank you for everything

We wanted a water softener since city water is so hard and loaded with chlorine.  Sales rep called on us and was very helpful and knowledgeable.  Walked thru what we had and recommended what we needed.  Time of appointment for installation crew of 2 plumbers showed up and installed our desired system.  In addition, I needed an new faucet installed in our house which they did quickly and efficiently.  We are very pleased with the process and people with whom we dealt.  System is working very well.

Very friendly service - however, we were told after a brief inspection of the unit that we would need to completely replace our Heating and Air Conditioning Unit (located on the roof of our home). This would be at a cost of about $11,000 - WOW. We are moving to this house, which is 10 years old, from Texas where we have close friends in the Heating and A.C. business. They came out and immediately discovered that the reason the heater was not functional was that a bird had made a nest that was blocking everything. They removed every trace of the nest, checked for any other issues and $500 later it was completely repaired and functioning normally. All this to say - BE CAREFUL - and always get a second opinion - it seemed that the tech was just too quick to say Replace when repair was all it needed. Disappointed that as we move to this area we already feel victimized by a sort of bait and switch mentality - BUYER BEWARE!!!