Best Businesses in Phoenix, AZ

Very poor communication, virtually no follow up to phone calls.  Understood that their suppliers were having problems, but the time promised came and went with no calls, I called and got a new time, another 2 weeks out, that time came and went, called and asked what was going on salesman said he would find out and get back to me, after waiting a few days called again and was told they would deliver the doors the next day.  Windows arrived with two screens missing.
Window were decent, I had upgraded them so expected a higher quality product.

I called to talk about repairing a sliding door. The guy tried to upsell me on more than I needed. He was very rude and unprofessional so I hung up on him. Now he won't stop texting me and calling me names. What a joke.

Would NOT recommend. I found this company with Home Advisor. The sales team called me once to schedule an appointment and stated they would call me back that day and did not. Two days later they called again to schedule so I thought I would give them a shot. The sales rep came out on a Friday evening to quote 5 new closet doors and two exterior door repairs. He took measurements and said he would have the quote to me that night. No quote that night or weekend. I followed up the next week and left a voicemail from  my cellphone- no call back. I called from another business number a day later just to see if the sales representative would answer and he did. He stated he would send me the quote...still no quote. I felt like this would have been a big job for the company so I am not sure why they did not want my business? If they were not interested in the job the representative of the company should have the respect and professionalism to say so. I would NOT recommend this company.

This was by far one of the most horrible experiences I have ever had.  I have never had an interaction go so south as it did with this business.  The only positive was my initial interaction with Intizara on the very first in store visit to sit down and look at doors for my renovation.  Once we left the store, it was downhill from there.  First off, the communication with this business was HORRIBLE.  Once we decided on what doors we wanted, it took days and days for them to get back with a quote.  We wasted about 3-4 weeks of time just waiting for them to get back to us.  Secondly, we could not get a straight answer as to when install would be.  Intizara, the sales associate, told us one thing while Ellen told us another.  They ended up showing up with the doors on a day we were told would NOT be the delivery day and thus were not prepared.  It just got worse from there.  The craftsmanship of the doors was mediocre at best and the finishing touches on doors were poorly done.  For example, when looking closely at the French doors, the weather stripping was bulging out from under the frame around the windows which is just tacky and unprofessional.  The install was an absolute train wreck.  The installer ended up having to cut into my wall to fit the new frame but failed to prep the work area and got dirt and plaster all over my living room.  Any qualified worker would have taped off the section first.  My living room was completely trashed after the French door install was done and it took me three hours to clean up.  They didn't caulk in the frame or patch the drywall they broke off in the process.  Nor did they texture all the nail holes in the casing.  Again, just total lack of professionalism.  It was utterly disappointing.  The only redeeming thing quality of the install was that the installer was able to get a frame in place in a very challenging doorway.   I called Stan Brimley the owner to voice my concerns.  His lack of customer service was shocking and his response to my concerns over finishing the door was that's not what we do, we install doors. We don't caulk in or texture.  To me, if your name is stamped on the product, I'd want to make sure I left a good product and the customer was happy.  Why in the world would I pay $800 to install three sets of doors and then have to pay someone else to come in and finish them?!  Stan came to the sight the following morning to inspect the work. I told him I did not want them to finish install on the other two doors and would like partial refund and he agreed.  However the saga continued when I was waiting for the refund which over a week.  I have been in business in the valley for 23 years and have never dealt with someone more unprofessional.  The experience was traumatizing.  To add insult to injury, when I texted both Stan and Ellen to inquire as to the status of my refund, they told me to stop bothering them and that they had already refunded me.  After pointing out that they had mistaken me with another customer and addressing me by the wrong name, they sheepishly apologized and issued the refund.  Just a terrible experience.  And I write this not looking to sabotage their business. I write this because I want them to improve.  There needs to be accountability and if it takes public acknowledgment, so be it.  I will never use this business again.

I hired Sears Home Improvement to replace my tub/shower combo with a shower. This would require new tile of course, so I included the floor, a new toilet, counter top and sinks.
They started last Monday July 27th. I met Joe the tile guy. A really nice guy. The counter top company also come out to draw the counter top template. Tuesday when Joe arrived as scheduled I had to tell him SRP shut down the electricity to the entire neighborhood so he really couldn't do much. The rest of the week went off without a hitch and I was stunned when Joe came to work Saturday to make up for Tuesday. So far everything is beautiful and they expect to be done Monday (one week total). A different company is coming to install the counter top so I'll have a review of them when the work is complete.
There is still a little grout work to be done on the tile and the shower fixtures will be installed. I opted for rain glass doors on the shower and they are beautiful, just what I wanted. I just hadn't seen any reviews for Sears so I thought I'd start this one while the work is in progress.
Today is Sunday and my project manager Elaine just called to see if she could stop over to check the progress of the work. I can't believe the service I'm getting on the job. So far I love it! If the job ends as well as it started I'll add a 5th star.
UPDATE: My counter top was installed on Monday and the job was completed that day. They were scheduled to be here between 8:00 - 10:00 but they arrived closer to 8:00. The counter looks better then I imagined it would. I'm very happy with Sears!

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

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