Best Businesses in Phoenix, AZ

I placed an order with this company in early Decemeber and never once did anyone follow up with us on next steps--just a hand shake during measurements and that they would get the job done in 8 weeks.

Fast forward to late January, both Sam and David have zero clue about the measurements, the job, and their only rebuttal was you never placed a deposit or paid for the job?

I'm beyond frustrated with the lack of management, attention to detail, and the overall professionalism of this company--not to mention how badly this error/oversight has affected our project's timeline.

Do yourself a favor and look for another window company that respects your time and values your business.

Wrote a check payable to Jeff Sarra dba USA Sliding Door in the amount of $420.00 on 05-13-2020. My husband and I should've paid closer attention to the red flags. Yes, he was nice and courteous on the day he installed, but as soon as we called him back to fix the rollers, it was excuse after excuse after excuse from my phone is not working, my car is not working, yes, we would be there to not answering his phone for months. Filed a claim with our attorney and please keep in mind, his business address is no where on yelp or on his website. Not to mention he changed his phone number from what's showing on Yelp. Finally called him again and he answered and I asked if he's going to come out and he was practically yelling, YES YELLING! Ma'am who are you? I don't know who you are so please tell me who you are so I can help you. Then he was telling me that he came to my house and no one was home. Well, that was bull because, I AM WORKING FROM HOME. Everyone, please pay attention to the bad reviews. They ARE ALL TRUE!!! This is coming from someone who always gives the benefit of a doubt. This is why I am posting a review to help you in your search for the best sliding door repair company. Thank God for Yelp!

First of all there is smoke and mirrors with this company.  They have one logo, one website and two addresses on Yelp in the Phoenix metro area.  One is in Scottsdale and one in Phoenix.  However I have been dealing with one in Tempe. So who is whom?

I wished to replace my front-entry doors, which are wooden double-doors. I wanted them replaced with wrought-iron double-doors. I found an out-of-state manufacturer with very special doors at attractive prices. I used ThumbTack to get referrals of door installers in the Phoenix area and ProStar Doors came up as a match. I contacted their office manager, Tanya Mucci, and explained the above to her and asked if they installed wrought-iron doors. She said yes. She then asked a salesperson, Don Benner, to come to my home to make measurements and give a quote. I explained the above to Mr. Benner.

Mr. Benner arrived on May 10th and made door measurements. I showed him the door I wanted to order and told him that I needed to know how much wiggle-room they wanted. Doors are typically made a half-inch smaller so that you can insert them in the opening for the door. Mr. Benner quickly shifted gears and tried to sell me his doors instead. These were twice as expensive as the ones I wanted and were very plain. I told Mr. Benner that I wanted to order the door that I had found on my own. He said he would ask the installer how much wiggle-room he wanted so I could order the door.

3 days pass and I heard nothing. I contacted Tanya on May 13th and asked her if she knew anything. She only said Mr. Benner was out sick for the past 3 days and she knew nothing. 5 more days go by and nothing. I contacted her again and she said Mr. Benner had COVID but was working on getting the owner involved and they will contact me.

On May 19th Mr. Benner e-mailed to say they were turning down the job because his installer lacked the skills to do the job. Apparently he has the skills to install his company's own doors but not others even though the doors are the same size and material. And his company was told from the get-go what the project was. Even worse, neither Mr. Benner nor the staff informed me that he had COVID and we were exposed! Irresponsible company! It's all about money. They want the profit from selling you their doors and aren't content with the profit from the installation alone. And they exposed me and many other customers to COVID and didn't have the decency to tell us so we could get tested and take action. And they wasted two weeks of my time and lied to me about their reasons. Why didn't they tell me right away that they can't install these doors? They can but simply used that as their excuse.

Poor quality materials, horrible workmanship and the down honor their warranty

Terrible time getting my kitchen remodel done initially, but wait, it got better.  I tried to change filters for my RO system under the sink and found that they had forced a new sink down right on top of it (rather than moving it down first) with the result being that I cannot change the filters.  I scheduled a fix with the, and took the day off for their technician to appear and instead got a call saying he was sick and couldn't come.  My day off work was wasted.  Instead they offered me the next available appointment -- TEN DAYS later.  Ouch.

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

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