Best Businesses in Phoenix, AZ

Found them on the internet  Called them, and they came out the next day.  They were thorough, professional, and I would call them again!

Good experience at Home Depot for Garage disposal got backed up and we were in a pinch to get it fixed. Went to home depot for some tools. I ran into Jim (raider fan) while grabbing the wrong tools. Lucky for me Jim was an actual plumber so he talked me through what I should do. He also pointed to some washers and other implements that may help my leaking situation.

I was so happy that I stopped at this Home Depot and even was able to buy some gorgeous flowers.

My husband was able to fix the garbage disposal and the leaky pipe promptly once he was off of work. Thanks Jim for helping me out. Nice to avoid weekend Plumber fees if you can do it yourself.

Hired Jeremy because I was referred to him through Jim and Dawn from Home Depot.  Jeremy came to remove the shower door and I paid him half of the agreed upon fee.  However, when trying to get him to come back and install the new shower door the guy kept rescheduling and he was not proactive with his communication.  I'd have to message him to ask what time he was coming and then he would have excuses why he couldn't come that day.  Lots of good contractors in Phoenix but this isn't one of them.

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

First let me say, Bryan and Defender Solar Screens are great to work with.
Great communication, Timely Quote and install with Easy billing, Product not so much.  It looks good from outside and dressed up our house nicely from the outside. But that's not actually the purpose of sun screens.

The negative is more on the product.
These were replacement screens from when we purchased house in 2004.
I had previously put on Screens before we even moved in and they were a great move, Sun screens look good, and best of all. Kept the interior of house cool and shady, We could have blinds open full AZ sun and inside would be blocked from sun and still in shade. Had them cleaned a few times oven the years and it was more discoloration and age that  we decided to replace.

These were to be same protection and shading level with recommendation that frames also be included. No issue with that.

They look fantastic from the outside. Protection of inside much lower than previous and actually really disappointed these were supposed to be 90%. Quote advised that was was currently installed.
I don't know if products have change, but certainly not for the better.

Blinds will always be closed and that is huge disappointment.

Workmanship good, But sorry I did it.

Excellent prices.  Reliable workers!  Wonderful product.  I recommend without hesitation!  Good company!

We had used Pella, albeit a different location, to replace our west-facing windows a few years ago and had a good experience. Can't say the same for this experience. We replaced our remaining two older windows.

Some key dates:

10/29/21 1st meeting with a sales rep--phenomenally awkward experience. Says it will take 4 weeks for windows to be installed.
11/12/21 contractor shows up to measure--only after customer service reaches out to ask how things are going and I say there's been no follow up and no one has come to do the contractor measure.
11/20/21 same contractor calls on a Saturday says he forgot to test for lead. Asks to stop by in 15 minutes. Claims the lead test is positive.
11/23/21 sales rep calls and says delay is my fault because we have lead paint and says I should consider having it removed for my kids' safety.
11/30/21 Pella calls to schedule for 1/12
1/12/22 installation happens. One window is at least an inch too short all the way around. Installers shim it in to place. Installers admit it was a bad fit. Husband notes poor fit on paperwork.
10/22/22 someone reaches out and asks about our experience and to send the final invoice

Some commentary on these events--the delay in measuring was clearly our sales rep's issue. As in he never scheduled with the contractor. It was scheduled immediately after the check in with customer service. Then he blamed the 2+ week delay on the existence of lead--when the test was only done 3 days earlier. This doesn't even begin to make sense, but he was so aggressive when he called to insist the delay wasn't his fault but somehow mine, I didn't see the point in arguing with him. Fun fact, we don't have lead paint. We had a previous Pella installation where they checked.  No lead. Then after this contractor claimed we had lead, we double checked exactly where he tested and at another spot in the same room. Both negative. Can't help but wonder if the contractor charges Pella more if they have to take lead precautions? Also, shame on the sales rep for saying my kids were in danger from non-existent lead paint. There's absolutely no excuse.

I assumed we didn't get the final invoice because we had such a horrible experience and the larger window was not measured correctly. Then literally a year later someone reaches out to make sure we had a good experience and to send the final invoice. I spoke to a very nice woman who tells me she's new and she hates making these calls to invoice customers because everyone yells at her (can't imagine why) and they've been so short staffed. She tells me an installation manager will reach out on Monday. They didn't. Unsurprisingly.

I get there were staffing and supply chain issues during the pandemic, but I really feel like our issues during this installation went well beyond that. While Pella windows are good quality, I would avoid this location. In the future, I would go as far as to go with another brand if this was the only sales/installation option available.

Phone number no longer belongs to this business.
Website is expired.

BUYER BEWARE, Arizona Retractable Screen Solutions is a distributor for a Canadian Company, Phantom Screens.   Their website sates that they have the Best warranty in the business, however, this is completely false.  They do not warranty their mesh screen component of their retractable screens, while local competitors have a 10 year warranty on their mesh screens.  I spent thousands of dollars purchasing 3 retractable screens from Arizona Retractable Screen Solutions and the 2 smaller ones have had constant issues.   I have come to find out there is a design flaw in the smaller screens, which neither the manufacturer, Phantom Screens, nor the distributor, Arizona Retractable Screen Solutions will address.   I had one of our screens serviced a little over a year ago by the owner of Arizona Retractable Screen Solutions, after which the screen was very wrinkled and never functioned properly.   That same screen has now torn from its zipper, and I was told by Arizona Retractable Screen Solutions that the mesh screen needs replacement; and there is No warranty on the mesh screen component.  I received a mesh screen replacement quote where the cost to replace the mesh screen was nearly as much as the entire original unit cost.  Arizona Retractable Screen Solutions has recently raised their service charge fee from $95 to $195, an over 100% increase in 1 year.   Other competitors charge a service fee around $75.  I have expressed my disappointment to both Phantom Screens, the manufacturer, and Arizona Retractable Screen Solutions, about the lack of warranty and excessive price increases.   Phantom Screens informed me that they have no control over the prices charged by Arizona Retractable Screen Solutions.  The worst part is that Arizona Retractable Screen Solutions is the One and Only distributor in Arizona, meaning that you Cannot get parts or your screen fixed by anyone else  . . .it is a service and parts monopoly allowing Arizona Retractable Screen Solutions to charge any fee.  To date, I have never received a phone call from the owner of Arizona Retractable Screen Solutions to address my grievances.  Instead, I received an ultimatum from his staff with a revised mesh screen replacement quote, stating that if I want my screen fixed, I must sign a document that I understand the Mesh, Motor and Labor are no longer covered under warranty and A service call fee of $195 + parts (subject to change) will apply to any future service requests regardless of the issue.    So much for their Best warranty in the business . . . What a joke.  

Do yourself a favor and look on yelp for companies that have numerous good reviews and warranty their mesh screens, as both the manufacturer, Phantom Screens and the sole Arizona distributor, Arizona Retractable Screen Solutions, do not warranty their mesh screens and do not stand behind their products.  The customer service at both Phantom Screens and Arizona Retractable Screen Solutions has been abysmal.  

Do yourself another favor and purchase your screens from a company that has a good warranty, good customer service and appreciates their customers  . . . as it is Not the case with the manufacturer, Phantom Screens nor their sole Arizona distributor, Arizona Retractable Screen Solutions!

I would give ZERO STARS to both Phantom Screens and Arizona Retractable Screen Solutions!   There are much better options!

Worst customer service ever. They had time to group up, chat amongst themselves, and be on their cell phones but when I asked MULTIPLE times for help not only did the girl get an attitude but I waited for half an hour and never got any help before I went to the one down the street. If I have to go to Home Depot for something, which hopefully Lowe's or True Value will have me covered from now on, I will never come to this one again. The worst!

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