Best Plumbing Services in United States

Keith performed the testing of my backflow prevention assembly. Keith was on vacation, but he answered my call and booked the service right after getting back. He called me an hour before the scheduled time, arrived on time, and completed the testing in just 15 minutes. I recommend Keith for his professional service, excellent communication, and great value.

Your plumber, Shawn, was courteous and took the time to answer all of my questions (he definitely didn't get annoyed like my husband would have!). The work was completed with the utmost of care and I really appreciated the fact that he double checked that everything was working a couple of times.

You have just gained a new lifelong customer and I will be singing your praises to all of my neighbors.

Thank you for a job well done.

These guys are the best!!!  They've been our family plumber since the mid-90s and we've never been disappointed.  They arrive on time, provide excellent service, are always fair and go above and beyond - especially for little old ladies.  Thank you Tom & Mike!

5 stars. Got the best price among those that I requested quote and was even the first one to reply. Hesitant at first since I saw no reviews on his profile. Came on time. Did the job fast and disposed the old water heater quick. Definitely will contact him again should I need plumbing job.

My hot water heater sprang a leak right before New Year's Eve day, and I called Mark Wallace of Wallace Plumbing  & Heating for assistance.  Mark promptly returned my call, collected needed information, provided a reasonable quote for service, and proceeded to immediately order the replacement unit to be shipped to the distributor.  Speaking to Mark on the phone multiple times--as he always returned my calls very quickly--convinced me he is very experienced and knowledgeable.

His crew arrived with the new water heater which they installed in an efficient manner, and my inspection of their work revealed neat, clean connections.  The new unit was fired up and worked perfectly.  Mark handed me the Use & Care Manual for this water heater--something many contractors do not perform--and his crew left the area clean and spotless.

Overall, the service provided by Wallace Plumbing & Heating was superb, and reflects a degree of precision and meticulousness that is unfortunately uncommon on the part of many service providers.  I will continue to utilize Wallace Plumbing & Heating for all my plumbing needs, and will refer Wallace Plumbing & Heating to my family members and friends as well.

Amazing service! I had a hybrid water heater installed and they followed all of the instructions to the letter. While other contractors that I have used before often take shortcuts when they do installations, they use high quality parts and make sure that everything is complete according to the manufacturer specifications. They even double checked with the manufacturer directly on a part that was unclear in the installation guidelines. They are also very flexible on scheduling and showed up at the exact time they said they would. They are, quite possibly, the most professional service that I have used across all contractors period!

Came right out. Cleared our stack fast. Charged reasonable rate. Explained everything clearly and felt very comfortable having them in my home to do the work. Definitely recommended.

Jeff and the entire team are extremely professional and very competent. There prices are competitive. We've had them do four jobs so far: Whole house humidification. Sump pump system advice and replacement and the gas portions of a whole house generator. We've also used them for a very simple drain cleaning.

They ALWAYS are on time, they do exactly what they say they will, they take care of your house (drop cloth's, shoe covers etc) and they do high quality work.

Completely recommend.

I called Roger Ross Plumbing at the recommendation of a neighbor.  The Patriarch has his own bathroom next to his bedroom, this is good because at almost 87 years of age and with declining mobility, he needs this. Dad's toilet had been clogging on and off, and we decided it was time for a professional.  

Plumber came out on Friday, two days ago,  and fixed the toilet.  This morning it clogs again, and we can't get it unclogged.  We called and had to leave a message. I explained what happened and that they were just here.  

I get a text back from Marina, and, well, see the screenshots.  The earliest they say they can come back is this THURSDAY 4/15 and no, I can't speak to anyone until tomorrow about this.  

This is completely unacceptable and terrible service.  It would be one thing if they hadn't JUST BEEN HERE to fix this exact problem.  

Don't use them.  Anyone who would think it's just fine to leave a mobility challenged senior citizen with a waste filled toilet for four days that they just fixed should not be in business.

Do not use this company unless you have money to burn.  They will tell you you need way more things done that do not need to be done.  They are the biggest con artists that I have ever had in my house.  By the time they left our house our estimate was $2,400.  They said it was an all day job and we would still have to have a tile person come and re tile our shower. Roto-Rooter came and fixed the problem and everything was done in an hour and cost only $450.00.  No tile man needed.  They also tried to convince us all our plumbing was iron pipes and we should have the come back and replace all our plumbing as we should not be drinking any water in our house.  We had it confirmed and our pipes are all copper.  Guaranteed Plumbing is a scam and should be avoided at all costs.  I would give them zero stars but that is not an option.

wasted my time for 3 days and my tenant had no water. I called them several times to get an estimate and to see when they could come out. They never got back to me, gave me the run around and now they are playing games with the phone when I call to get an answet. Wow what a bunch of A*******.

Due to some extenuating issues,  I need help getting to the door to let anyone in. I explained that to the woman who answered the phone.  She was wonderful & accommodating. She said she would look into it & get back to me. Sure enough,  she kept her word. 5 thumbs up for customer service. This morning,  the tech arrived on time, got down to replacing the leaking garbage disposal. He cleaned up completely. A very kind person,  with double masks. I would definitely recommend them & use them again.

They never called me back!  So after waiting 24 hours, I called a different plumber who answered the phone and came out immediately.

My husband called them for our furnace since we see their ads constantly and get their flyers in the mail. Wish i had checked their online reviews first... knew i had called the wrong company when the tech started talking about replacing the unit before he even diagnosed the problem! He did not seem to know what he was doing and seemed to have more sales training than service training! I realize there is mark up, overhead, and labor (plus we have to pay for their huge ad campaign), but quoting $800+ for a $15 part and trying to force us to buy a new system when ours is only 7 years old is ridiculous!

Horrible company and terrible owner.  Blocks up the street for hours and refuses to move vehicles.  Disrespectful and to neighbors. Told me today he doesn't care because he owns the whole block and is making money.

We had AC water leaking problem and we thought the issue was caused by previous work completed by Horizon when our heater was replaced and requested a service repair. Technician that came to check the A/C told us that repair would cost $371 in total. We did not want the repair done by Horizon but he spoke to his Supervisor and offered a lower price, we further negotiated and he agreed for $100 in total after confirming with his Supervisor(to clean the drain pipe). He wore shoe cover the first time he entered our house but then removed and did not wear if for the rest of the time, he left the place messy(left the A/C filter panel open, left the A/C filter lying on the ground, did not clean up the water spill, did not replace caulking in A/C drain pipe). He then asked for $209 which included dispatch cost and fuel cost. When we questioned the amount , he became loud and made harsh comments, he said that we brought the cost down from $600 to $100 and now trying to bring it down even further.

He also said that we have the option of not making the payment and can sign a form and Horizon won't come back to our property again. We have received services from Horizon for 8+ years and never had a problem before!

After service, I found one hole in duct pipe and one sharp screw in the driveway.

Sad to say that we are very unpleased with the service that we received this time!

Knowledgeable guy and seems nice enough but he totally ripped me off knowing I'm a young homeowner. Here are the prices he charged me in case you're wondering if he's an honest businessperson:

$500 to replace a bathroom faucet
$200 to replace a shower head (I know nothing about plumbing; he could have told me I could easily do it myself)
$225 to replace a fill valve in the toilet

If you care at all about getting a fair rate, look elsewhere.

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