Masciantonio Plumbing & Heating

Due to some extenuating issues,  I need help getting to the door to let anyone in. I explained that to the woman who answered the phone.  She was wonderful & accommodating. She said she would look into it & get back to me. Sure enough,  she kept her word. 5 thumbs up for customer service. This morning,  the tech arrived on time, got down to replacing the leaking garbage disposal. He cleaned up completely. A very kind person,  with double masks. I would definitely recommend them & use them again.

Use at your own peril as apparently flooding your basement is considered business as usual to them! Hired a plumber from this service yesterday morning to disconnect a washing machine & to replace an expansion tank on my water heater in my basement. The plumber switched out the expansion tank and this change resulted in my water heater FLOODING my basement the SAME DAY. My husband went into our basement to retrieve something and noticed the water spewing out of the release valve and rapidly encroaching towards the finished portion of our basement. My husband and I had to frantically shop vac an inch of standing water out of our basement and called their emergency service. The plumber on call came out and noted that he thought the work done by the first plumber was faulty. Masciantonio is now denying this claim, and they won't even reimburse us for this service as they said no lasting harm was done via pictures submitted AFTER we removed the water with buckets and our shop vac. The owner's refusal to admit fault and pay us back for this shoddy service and the inconvenience & stress is a reflection of their poor work quality and management. Apparently they claimed this can just happen, but I want to know why charge for a service with the confidence it can be performed competently when your people can clearly not?

I have used Masciantonio for all of  my plumbing needs and have never been disappointed.  I just had a gas line installed for my outside grill.  Rick came in gave me a quote (which was very reasonable) - he was the one who showed up to do the work as well.  He was in and out in 2 hours!  Excellent workmanship, was on time - nothing but the highest praise!