Guaranteed Plumbing & Heating

Called guarantee and spoke to Debbie, very friendly and accommodating,  we received a quote within a few hours and then had Jim and little Jimmy came
out within 2 days to fix our plumbing issues. They were knowledgeable, friendly and fixed everything to perfection, also left the areas as clean as they found it, needless to say we are impressed and will definitely use their services again. Thank you

Do not use this company unless you have money to burn.  They will tell you you need way more things done that do not need to be done.  They are the biggest con artists that I have ever had in my house.  By the time they left our house our estimate was $2,400.  They said it was an all day job and we would still have to have a tile person come and re tile our shower. Roto-Rooter came and fixed the problem and everything was done in an hour and cost only $450.00.  No tile man needed.  They also tried to convince us all our plumbing was iron pipes and we should have the come back and replace all our plumbing as we should not be drinking any water in our house.  We had it confirmed and our pipes are all copper.  Guaranteed Plumbing is a scam and should be avoided at all costs.  I would give them zero stars but that is not an option.

Master plumber stopped by to look at a job that I had to possibly relocate the sewer drain and piping in the basement.  He totally freaked out and said he never heard if such a thing and wouldn't  do the job. Mind you, Roto Rotar said they could do this job and guarantee it. On top  of that....Guarantee  Plumbing  charged $95 for their visit- and didn't  even  provide an estimate.

I have used Guaranteed Plumbing throughout the years and most recently for a water heater replacement. Jim, Gary and Harold were knowledgeable, professional and a pleasure to interact with. Thank u for another job well done. I highly recommend this company.

Lady who answered the call to set up an appointment for me wasn't very friendly..She seemed as she didn't want my business.Her customer service skills were way off.I would not recommend this place to no one

Very poor! Would not recommend to no homeowner the guy in the reviews is right.....they come for big money! First off it was $125.00 to come out and troubleshoot the problem SCAM! Then they send this young kid out with this bucket of tools for him to tell you oh you need a new heater it's not worth fixing! So my response is how much is a new heater? $6500 dollars, he replied. Oh we have financing he states! My response is NO! just fix the problem with the heater......this guy disconnected the heater altogether thinking I'm going to call them to hook it back up! Which I'm not! My recommendation is to go somewhere else altogether because no one told him to disconnect the heater, it was fine just turned off. Customer Service was excellent! It was a older gentleman that called me right away at 7:30 last night and they came out early the next day. All the phone calls where excellent. But it's a no for me!

I had a water heater installed by them in '10 at 660.00 Called em last month for a replacement. Quoted me 1100.00!!!  9 years almost doubled their price! Goth! I did it myself for a total of 500.00 bucks!

Called yesterday around noon for a water heater leaking water. I was told no one could get out yesterday but they would be in touch first thing this morning to schedule someone to come out. First thing turned into 10am when I had to call for an update. I was told someone would call by Noon to confirm when a Tech became available. Noon turned into 2:30pm when I had to call back for another update where I was told I was next and would get a call within the hour to confirm when a Tech was in route to my address. I finally received a call back from these guys at 2;45 only to be told Sorry, no one would be able to make out to my address today.
I've had it up to here...with water!!!!

My girlfriends hair is always clogging the drain so I called Guaranteed. They came out and saw the bath was clogged, really badly. In no time they had the clog cleared. While they were at my house they also replaced the hose to my toilet as it was dripping/leaking about a cup every week, with no problem. Staff was very friendly and the lady I talked to on the phone was helpful with sending someone out on a timely manner. I would call them again!

They come for the big money only.  They will install new units and then refuse service saying you are too far.  It also took them 48 hours to call and say they won't come to my home AFTER PROMISING to be here today.  Find a reputable company who cares for their customers and their name.

I wanted to say how satisfied I was with this company
I had a problem with my water service and I called the water company they came out and determined the service was broke guaranteed was then contacted and they came out to repair the service . I want to say thank god they are a honest company they dug up the sidewalk only to
find the water company made a mistake and there was nothing wrong with my service they saved me thousands of dollars and I am so grateful
Please use this compony there are very professional and most importantly honest and very trustworthy I highly recommend them for any plumbing problem
Thanks
Eric and team

I'm just in my 20's and I was taking my time trying to find the answers to the questions the lady on the phone was asking, after only 3 minutes she lost her patience and say you don't seem to know what you want I'm going to hang up and call someone else.

These guys are great and do good work. It's a little pricey but worth it because I can trust my plumbing issues have been solved!

Guaranteed Plumbing is the best in all of Philly! Rick - the owner - is a great guy and they do great work.

I was very happy with my service from Guaranteed Plumbing!  I highly recommend them to anyone looking for high quality plumbing and heating service!

Prompt.  Effective.  Gets the job done right.

Completely unprofessional... We called Guaranteed Plumbing on two occasions in the hopes to resolving a leaking tub diverter. Ron came out for ten minutes and appeared in a hurry to leave.  Despite his lack of interest, at first he appeared to be an honest guy, but misdiagnosed the problem as a need for new calking and grout around the tub.  I went to work that week and tore down and replaced/sealed the grout and tub.  I wasn't mad about it and In fact I appreciated the advice.  When it leaked again I considered calling them again for the work.  The 2nd time Ron came out; he told me it was a leak from the tub water diverter and a leaking trap. To replace the hardware he quoted me with $1k.  Though it seemed like a bit of work, it seemed over priced and Ron became very pushy to have a deposit of $500 upfront.  Later that night I spoke to an acquaintance of mine that was willing to proved me the work at $125 for both the labor and hardware for each job.  I immediately canceled GP from coming and spoke to Ron the next morning. Instead of being a professional he resolved to blaming me for having to come out twice despite it was his misdiagnosis the first time and banned me from call them again for more work because I refused to pay a $1,000 for a job I could get done for $250. He could of at least ended it on a high note with something like Hey sometimes we aren't the cheapest but I hope you would consider calling us again and maybe we can work out a better price the next time.  But no he had to say something stupid. I don't write reviews usually but I would discourage anyone from using these guys again.

Complete disaster of a company.  DO NOT USE THEM.  They came out to fix a clogged drain.  The guys that came out then broke the line and ran out of the house saying they couldn't fix the clog.  They broke the drain line which caused a leak in my ceiling.  The owner then came out and said his guys didn't cause this but would give me my money back and walk away or he could redo the bathroom for a real good price.  The bathroom was a bit old, so I decide to use them.  I was happy with the work and ready to move on.  However a year later I get a call from my tenants that the ceiling is leaking.  I call guaranteed plumbing to see if my work was under warranty.  It was three days past a one year warranty.  They send someone out to clear the drains!  Of course this didn't work.  I went over with a friend and tore out the still leaking and damaged ceiling.  I found my leak.  When guaranteed plumbing installed the new pipes they had to cut a joist.  However it was clear that a saw blade had knicked my copper pipe.  Causing a slow steady leak!!!  This company screwed up and left my house in a mess.  I had to get someone with some common sense and decency to fix it.  NEVER USE THIS COMPANY.

These guys are great.  I have used them numerous times from small copper lines leaking, to just recently they replaced my whole HVAC system.  Every-time they are professional, courteous and get the job done right...will call again!

The plumbers are here as I'm typing this review. A gentleman named Harold came out this morning. I explained the issues I'm having-my toilet is constantly running or gurgling or making dripping noises in turns and there is some water damage on the ceiling of the second floor bathroom that is likely originating from the third floor bathroom. He says that it's likely not a plumbing issue but poor tile work which is causing water to slowly leak down from my third floor shower. He said caulking around the tub will likely fix that which I can do myself. As for the toilet, he quoted me $240 (which allegedly included a discount). I figured OK that's more than I thought it would be but fine. When the two men came to fix the toilet they were polite. When they went to fix the toilet, they told me that I should replace the parts in the tank as well to stop the constant running. I asked whether that was what I had already contracted and paid for them to do. They said no and that it'd be an additional $85 to do the work. I called the company to get an explanation and was told I would need to pay the additional money. I feel hustled and angry. I'm allowing them to fix the problem at the additional cost because I can't afford to take another morning off of work to have this taken care of. They seem to know their trade and hopefully their work resolves the issue. Be wary if you use their services. Make sure you know exactly what you're paying for them to fix before you sign any papers.