Best Plumbing Services in United States

The plumber never showed up.  He called and told me to send a photo of the required part and I did so.  He suggested I find the part then he would install.  Never followed up. If I could give negative stars I would!

Best customer service we have ever experienced. Actually, my husband did business with Alamo recently and he was blown away by their product and customer service. These guys really care.  I give them the highest of recommendation . We live in Helotes were the water is extremely  hard, they know their business.  We are extremely  happy.

Excellent service from a very professional company. From the call in to the overall experience in getting our water line replaced. Thanks A&A!

We first met Jaime about 8 years ago when he was hired by our contractor to do the plumbing for a new addition on our central Austin home.  He did all the work for a new master bath, added a tankless water heater and removed old cast iron plumbing from our 1940s home.  Two years later he came back to reroute the plumbing in our guest bath.  He did great work with both jobs and we never had any issues while we lived there.

In 2019, I referred him to a friend who was experiencing a plumbing emergency at his rental.  My friend was super impressed with Jaime's responsiveness and work and was incredibly thankful to have found an honest, trustworthy plumber to help out during an incredibly stressful time.

And in February 2021, we had a pipe break in our new home after the major freeze.  We were panicked that we wouldn't be able to get it fixed timely since it seemed like everyone else in Austin was dealing with the same issue, but Jaime came to the rescue the next day and fixed the busted pipe.

In the 8 years we have called on Jaime, every single experience was top notch. I don't know what I appreciate the most about him: his professionalism, the prompt communication, the excellent work or how wonderfully nice and pleasant he is. The fact that we have been able to call on him to work on every single home we have owned in Austin really speaks volumes about the quality of his business and his work.  Thank you, Jaime, for always being there for us when we need you. You are the best!!!

We started getting some knocking noises in the house and and after looking it up, the symptoms pointed to possible sediment build up and the water heater needing a flush. Nick was my technician and began to flush the water heater but very little sediment was present. After checking over the pump, he explained some other possible causes of the noise such as pipes and some other solutions that I could take care of myself. He courteously offered to stop the flush and not charge for the visit. I accepted. Will definitely call them in the future for any plumbing needs!

My girlfriend and I consolidated households and turned her house into a rental.  Gas company came out to turn on gas for renters and discovered a leak in the gas line.  Had to move fast, so did my Yelp search and found Blue Dragon Plumbing, a fairly new company started by Gil Jimenez.  Although Gil didn't have a lot of reviews yet, those that he had were very positive; my experience confirms the great reviews were warranted.

Gil came out that same day and inspected the gas lines.  He quickly identified that the leak was in the new line put in for an outdoor grill and fireplace.  He understood City of Austin code and process and quickly came to conclusion best bet was to temporarily cap off new line in order to get partial turn on certificate from City so renter could at minimum start taking warm showers again.  He did the necessary work in short order and then went downtown to get required permits and approvals.  Everything was done in a very professional manner.  He had to come back the following day to check gas pressure and make additional code changes required by the city.  As the first day required more hours than anticipated sitting in the permit office, he did not charge us any additional fees for his time on day two; this speaks volumes of the man's integrity and honesty.

Although this is a new company, Gil has been working in the field for many years.  When you talk to him you can tell he has a great deal of knowledge and experience.  In the future Blue Dragon Plumbing will be the first and hopefully only Plumber I deal with when problems arise.

Fantastic customer service. Honest and transparent, Noel explained the entire reason as to why our AC system wasn't functioning properly.  We so appreciated the honesty and lack of pushy ness and fabrications. We'll be calling again... thank you..!

Andrew, from Mr. Rooter, was awesome! It wasn't my property, but I manage the maintenance for it. He called the tenant beforehand, then called me when he arrived and told me the total price. After accepted, he immediately started working on it. We had the kitchen faucet leaking a bunch of water. After he finished, voilá! No more leaking. If you request services from Mr. Rooter, ask them to send Andrew.

The 4 stars are because I found it a bit pricey (almost $400), but the service was good, quick, and reliable.

Thank you Jacob & team for the superb work!!! I really appreciate your professionalism, work ethic, and especially the good price. What I appreciate the most is the 8 year warranty on your work, whereas other quotes were 3 years. I will definitely recommend this company.

Solid performance to repair our spigots. Great upfront communication, arrived on time, and professional work . Highly recommend.

I've used Juan once and recommended to a friend. He's very knowledgeable and professional. He is very fast to respond, even on Christmas Eve. Thank you!

I have used many, many plumbers over the years. I found George Plumbing three years ago and I won't use anyone else unless it's a Sunday. They never upsell me. They charge by the hour and they don't dawdle. I am very happy to recommend this company.

Adrian and the office manager was very professional,polite and quick to get a truck to my house before we made a unnecessary hole in my ceiling highly recommended and very reasonable

Our sewer backed up, and my regular plumber didn't have the equipment or expertise to tackle the job, and they recommended AAA Auger.  I will spare the details of the repair, but the point is that Jaime and Nick (both Nicks!) were extraordinarily professional, knowledgeable and capable.  I don't know if AAA Auger is the least expensive option, but it was a pretty big job and it was done right and for a fair price.  I am very picky about customer service and business ethics, especially in an industry that is ripe with abuse and bad behavior, and these folks really are top notch.  I have a new favorite plumbing company!

I was looking for a plumber for a blockage and Elite messaged me through Yelp.  My appointment was for 12 noon.  I took time off work and no one ever showed up or bothered calling.  I know times are not exact, but I didn't even get a courtesy call to let me know they were running late.  I then received a text 30 minutes after they were scheduled to show up saying they would show up between 130 and 330.  The time of customers is important to them and running late, giving no courtesy call and then changing the time on customers is just not good business.  Telling your customers the times are an estimate after the fact is useless.  Iam aware of that.  Why not call your customers that are scheduled to inform them?  I went ahead and canceled due to the writing on the wall.

We had three appointments set up they didn't show up on one the second one they called in late and said they wouldn't come and now this is the third hopefully they show up today. Bad service

What a horrid experience trying to price a new air conditioner.  The initial price was $25,000!  Once I challenged them, they dropped down to $12,000.  It took forever to get a bid, we had to call the office to get it and it went up to $15,000, no explanation. Waste of time, and the worst part, we didn't trust them. They only sell a Japanese air conditioner that they then brand under their name.  The salesman told us that the SEER rating wasn't important LOL!
Don't waste your time with this ghouls.

They quoted my plumbing to be $3000 for 40ft of pipe work to be done and they only did 5 feet of pipe and my wife didn't check because we have a baby and I was at work so they made her sign without telling her they changed the plan, and still charged us $3000. Watch out for these scammers
They charged me for 35 ft and only did 5ft of pipe, I did not get my money back.

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