Nichols Plumbing Heating & Cooling

Work completed on my son's home in Havertown, prior to its sale.
Chris and his crew were professional, FAST, and a pleasure to work with.
Would certainly recommend.

March 28th, 2022.

Hired Nicols Plumbing in 2021 for basic Backflow test. Inspector came out as scheduled, everything passed - great.

Historically inspection company gives the numbers to Aqua...and Aqua accepts numbers through their Backflow contractor portal, email or fax.

Had trouble making the payment.... if the owner answered, I was directed to make payment with office people. Left voicemails, no one responded back.  When I get finally the assistant, assistant insists on charging an extra $20 to what was agreed. Big red flag right there however it was done just get it paid and over.

Surprisingly Aqua keeps sending nasty-grams of non-compliance. Nichols took the money, with the extra $20 and kept giving me the run around. Eventually I asked for the numbers personally soI can provide to Aqua myself, to which the owner agreed. Guess what - we are three weeks in and no numbers and no communication. They refuse to take calls, respond to emails.

* Nichols charged more than agreed
* Nichols never furnished the report
* Nichols never refunded the money
* Nichols refuses to communicate

Highly unprofessional, and this unprofessional attitude and behavior is consistent with other reviews. I am not a problem client - hired  paid in full plus extra -  that should have been the end.  

Avoid Nichols Plumbing at all costs. Read these reviews.

Amazing customer service and overall experience! I have been (unfortunately) ghosted by my handyman and other contractors for several weeks. I filled out the online form today and someone (Rich) came over in a few hours to give an assessment and estimate. I was so glad to know more about my bathroom issue and will be using Nichols when I'm ready to do the work. 5+ Stars and highly recommended!!!

wasted my time for 3 days and my tenant had no water. I called them several times to get an estimate and to see when they could come out. They never got back to me, gave me the run around and now they are playing games with the phone when I call to get an answet. Wow what a bunch of A*******.

They were very pleasant to work with and Rich was so helpful. Came out at 10 pm on a Saturday evening to clear a clogged drain. He was quick and very professional. The price was super reasonable for a Saturday night emergency service. Absolutely great company to work with.

Nichols Plumbing is rude and untrustworthy. They were assigned as the independent contractor by our home warranty company to come take care of our septic tank. They never called us, we left messages, for over a week. It got to the point of we needed someone to come out immediately because our septic tank was backing up into our showers & sinks & we had toilets overflowing. I contacted my home warranty company at that point and they told me Nichols couldn't come out to assist us that we needed to find someone on our own. We found Belton Septic Tank Service (910) 425-8876 through neighborhood recommendations and they helped us right away with great service and at a very reasonable cost.

Nickles is the best plumbing company they go above and beyond too help and are reasonably priced the gentleman who came and did the work in my bathroom was very professional thank you Rich and thank you Nickles for all your help

A few weeks ago the city came out to replace our water meter and found leaky valves upon inspection. We were referred to Nichols by a family friend. My husband made the call, no price or info was given to him by the female dispatcher, only a time window when the plumber would arrive. If I recall, the window was 8-11 and the plumber arrived at 10. Brief introduction, I opened the garage and 30-45 mins later he was done. He handed me an invoice and off he went. On the bill was a labor charge for $170 and $40 for parts. It seemed high so I emailed. I received feedback and 3 days later an answer regarding our concern.  

Dispatcher: Ok so I told Chris about the issue and he said we charge for travel time and that may have been into that time. We will take off a half hour and the rate is 115 a hour so I changed the bill and attached it!

Me: Oh. Ok. Our house is right next door to your warehouse. Our backyard faces you. Does that change anything?

Dispatcher: Well if he was there 1st you would have 0 travel time but he was coming from somewhere else because it was in the middle of the day. If you ever schedule things with us and do not want any travel charge it would be 1st or last!!!!

My deductions are based off of the lack of info we were given prior to scheduling an appointment. Had we been notified of travel charges we would have scheduled the first appointment. My advice would be to ask what all of your charges include.

PS: Chris, If you'd like help training your office manager (whoever writes your response emails) I'd be happy to offer my services. I'm an Employment Specialist

I called about 10 plumbers today for a big
Leak we had at the office. I found Nichols plumbing and gave it a shot. I called their office and a woman named Stephanie answered, she was extremely polite and helpful she told me that they would be out to my office in 20 minutes. I heard that earlier from a different plumber and they never showed up. 20 minutes later a Nichols truck pulled up and the guy came up to me very friendly I pointed him in the direction of the issue and he immediately got to work and told me not to worry about anything. Within an hour or so he was done and the job was completed perfectly. Their prices are very reasonable especially for a last
Minute emergency type situation. I am very satisfied with how they conduct business and how they do work. Thank you again and will recommend and use again.

I always have been happy with their work. We have not asked them to do anything major, but the work they have done has been without flaw. The best part is they are always quick to respond.

Our experience was poor.  The last-ditch repair Nichols made to our aging oil burner was unsuccessful, and though it is understandable that not every $500+ repair yields good results, what really disappointed us was Nichols' refusal to speak to our home warranty company about the repair.  Nichols was aware that the repair was covered by our home warranty, and that it was based on the home warranty company authorizing the repair that we agreed to have it done, but when the home warranty company had questions, no one from Nichols would speak to them.  I called Nichols several times asking them to return the warranty company's calls, but it never happened.  On one occasion, the receptionist was quite snippy with me for bothering them.  All I wanted was for someone to have a five minute conversation explaining the repair so that I'd get the $500+ I had coming to me, but apparently, this was too much trouble.

Again, they knew that we were only willing to risk money on repairing the old system because of our home warranty, but they just took our money and ran after making the unsuccessful repair.

I would not use Nichols again.

We called these guys to winterize my outdoor bathroom and the plumber who came out was excellent. They scheduled him to the day after we called and was done in an hour. Now they're our go-to plumber.

I received a quote from them and the very next day they were able to come out and do the job. I got a bill a few days later and everything went smoothly. My heating system has never run better. Thank you!