Best Windows Installations in United States

He said he would come board up my broken sliding glass door and he never showed up or called to cancel. I was counting on them and they let me down.  It's over 100° daily now so having a large gaping hole in the house isn't ideal. I finally found Reliable Glass and they came out to help. It's all in the name I guess.

Chuck is the best! Not only did he show up and give me a very competitive price on screens for two of my rental properties, he was very professional and was able to get the job done ahead of schedule on both properties! I would highly recommend him and Sunnyside Sunscreens to anybody looking for 5 star service and very affordable pricing! Thanks again!

They did a nice job with ordering the window but the installation process was a mess. They left Nails out in my shower and I stepped on one the next day... they didn't cover anything so we had dust all over our brand new vanity and toothbrushes... they had to cut the stucco but they came out the next day to fix it! Took about three months to get our window orders which is common in the field at this time. They were pleasant to work with I'm just unhappy with the cleanup job... luckily one of my children did not step on the nail!

We had to replace our existing skylights. Had several quotes from various companies. Mitch came buy with a quote that was within reason and comparable to the others. What separated  Mitch, and overnight skylight, from the others was his enthusiasm, commitment, and passion for what he was doing and talking about. Not going to lie, I had my reservations considering they were relatively new company with a new license. I voiced these concerns to Mitch and he understand yet was committed to starting his business off on the right foot. In today's world it's important to give a new business the opportunity to build a positive reputation and that is exactly what they've started doing. Mitch and his partner (Who, I might add, is a 3rd generation, glass person), do it right! No issues, on time, excellent work and they stand behind their work and the product they install. I would lightly recommend overnight skylight and the team.

STAY AWAY, I had windows replaced in my home and one of them cracked from the center seal. They would not replace or acknowledge an issue. I brought 12 windows from these guys and one window formed a crack in the corner because of a seal shift between the glass.  Even their own guys that came out stated that yeah that it is a heat crack, manufacture defect, but they will not do a thing about it.  The owner Cory came out and looked at it and stated that he needed to go back to the supplier, but in most, if not every instance they will not do anything. So I asked why don't you use another supplier, his response, he's the only one around, so I'm at his mercy- Great.
So since when is our supplier my problem.
So be aware this company will not back you up or stand behind their work, but they gladly will take your money.  In addition, one of the windows they replaced needed a vinyl stash replaced since the guys that installed and replaced my window damaged the original one while putting in the new window. They said they would get another one and replace it, they even took pictures. Well needless to say they never came back and they never replaced it.
Also be leery they will take a down deposit on the installation prior to ordering and once they finish they keep a record of your credit card and will just blindly charge your card, once they feel they are finished, even though they have not finished the job.
So I'm hoping response helps other people in search of a reputable glass company, because these guys are not.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

They cut the wrong glass the first time. Little mix up in the order but they went above and beyond to get me my replacement glass ASAP. Had a hard time finding a lid for an aquarium odd size. Very happy with the results.

We do rehab properties in Phoenix and after discovering Desert Breeze Glass they are the only company we use. They are fast, reasonably priced and their workmanship is excellent. The attention to detail superb! I am a hard task master, have really high standards, and Desert Breeze always exceeds my expectations. Great job always, Desert Breeze.

I've used Universal Glass numerous times and would highly recommend them! They are always professional and courteous.

Good people, great customer service! I called them Thursday morning and at first he said they we're booked full but I told him final walk-thru inspection was on Tuesday and I had to have it done by then so he sent someone to measure it that day. They rush ordered the glass and replaced it first thing Monday morning. Installer had over 25 years experience and it took him less than an hour to replace the window. Very pleased!!

We needed new windows for our new 1960s built home. It had original windows. The price point was great and the sales person was knowledgeable. He didn't try to upsell and he was straightforward with what we needed. He did not make any promises on delivery date which I appreciate because he was honest that it was out of his hands. I'd rather have it straightforward than have to adjust my schedule twice.

On install day the installer arrived exactly on time. He was courteous and clean. He was friendly. He took care to cover the carpet and countertops. He tried to make as little disruption to our lives as possible.

It took two days to install. He did some spackeling of holes around the windows including some nasty holes that were actually from previous owners installing blinds.  He cleaned up with a shop vac when he was done and also cleaned the windows inside and out.

The windows are beautiful and the process went perfectly. The sales man made no mistakes when he measured (because he came out twice to measure!) and also put some comprehensive thought in to the orientation of the locks and openings etc.

We would definitely use this company again.

I purchased a 12 X 36 window to replace an old aluminum window above our shower.  They told me it would take 2 to 3 weeks to get the window.  After 3 weeks I was contacted and they told me that it would be installed on Friday, 9/23.  The office manager, Kelli told me the installer would be there about 10:30 am.  I waited until 2:50 pm, when Kelli called and said their installer got tied up.  She asked if they could reschedule for the following Thursday or Friday.  I told her I had an appointment on Thursday, but Friday worked well.  She told me I would be first on his list.  On Wednesday I got an email to call Kelli.  I phoned her and she asked if their installer could come on Thursday, 9/29.  I explained that my appointment had been rescheduled and I was available on Thursday.  I asked if I would be first on his list? Kelli said yes, that he needed to pick up some doors but should be at my house by 10:30 am.  On Thursday I waited until 1:10 pm, without the installer showing up.  I called the office and got their voicemail.  I left a message that their installer had not showed, and requested she call me back.  I got no return call.  At 4 pm I called again and got their message machine again.  I again told them that their installer had not arrived and requested a call back.  Again, no return call.  
On Friday 9/30 at 8:45 am their installer arrived.  He replaced the window and left.  I went to their office to pay the balance.  Kelli handled the transaction without any word of the previous day's messages.
It appears that if you have a small order, you are put in limbo.  Common courtesy would be to call me back and explain the situation.

Poor Customer Service - I will also respond to the negative review below by Michael V and the response by CK Glass.  The installation of these windows DOES NOT FALL ON MILGARD, the manufacturer. The poor response time by CK Glass to rectify the leaking windows during monsoon time was Uncalled for. The customer never took issue with the home being flooded by the rain yet CK glass continued to not show up for scheduled appointments to rectify the situation or return phone calls. The voicemail box was continually full  with no way to make contact on several occasions. The windows leaked  like Niagara Falls, carpet and furniture were soaked. The lack of communication, not returning phone calls, or emails, not keeping scheduled appointments, all by CK Glass not MILGARD. How many times does a customer have to sit and wait for no-show appointments by CK Glass? How many times does a customer have to call to get results before reverting to this negative review. Over and over again for several months the office manager blamed the owner, the owner blamed to office manager, the office manager blamed the manufacturer. This is a business owner-customer negative review. No one else is responsible for missed appointments, no returned phone calls from the owner and the office manager for weeks at a time. The responsibility lies with CK Glass for not showing up as scheduled and promised on several occasions and for the lack of communication between the owner and the customer. These windows were installed on March 10, 2021 with the last no show appointment on November 2, 2021 at 4 pm as promised. It was stated that the owner was occupied with another customer and would arrive by 5 pm. This is November 27th with still no apology or communication from CK Glass for not showing up or fixing the leaking windows.

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