Best Windows Installations in United States

Best windows and best people to work with. The bosses of the company are very pleasant and the workers go above and beyond the call of duty. Love our windows and love the finished construction part of changing a big window to a small window. Looks awesome

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

Had my storefront window vandalized and needed to get it replaced as quickly as possible. I called Square One Windows and they came out to my business within an hour of calling. Veltry, owner and installer, couldn't have been nicer or more easy to work with and the window was ordered and replaced within 24 hours! I now have a window guy I can always count on. Thanks again Veltry!

Had my front windows of my house replaced. On time, clean, professional I would highly recommended.

This is the 2nd time using Jack Raben with Raben Auto Glass. They replaced the windshield on my Subaru SUV and now my Acura and they truly are a first class service. Very professional, Very responsive and Great service. I highly recommend them.

We had a great experience with Randy (sales) and Leo (installer) from Payless Windows. We had many options to choose from including different colors for framing in interior (white) and exterior (bronze). Leo's team did a beautiful job with the window install. We also had exterior stucco work that needed to be done and that was also excellent! The front of our house looks like it wasn't just torn up a couple of weeks ago. The team was punctual and professional. We would absolutely recommend doing business with Payless Windows!!!

David went the extra step to make sure the job was completed and met my expectations.

The material used is good quality the service of installation bad.Becareful when using this company I had screens installed through out the house I never inspected the quality of the installation.My wife goes to do spring cleaning and noticed two of the Windows are cracked so where the installed the top screw the crack starts from there two the side we never bothered to move the drapes or to do a walk through with the installer.So I call them and the said I may done that to my Windows they said I could of altered or removed the blinds ..They don't want to stand by their work manship bad customer service....

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

I called a few weeks back and spoke to the sales person who after speaking with me for a few minutes needed to get back to me on a quote. I have no problem with that understanding that prices have to be looked up before issuing an accurate quote. He said he would call me back. Fast forward 2/3 weeks later never heard back so I called back and again spoke to a person who answered the phone who apologized for the delay in responding to me and said that the sales person was assisting another client. Fast forward 1 more week and again no call back. So I visited the website and wrote them a note. Fast forward another week.  You guessed it, no response.  So I guess my point being is this, Empire Windows and Doors may be a legit business the folk I've spoken with are pleasant and attentive however, not returning a customers calls (for whatever reason)is not the best way to do business.  I suggest they either hire more sales people or put in place a better system that tracks your potential clients calls. Maybe set a reminder?

Sorry Empire you forced my hand here.

Robert

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

Hiring Universal Windows Direct was the worst decision I've made as a homeowner. Please do yourself a favor and look elsewhere.

Supply chain issues aside, the sales rep was completely incompetent. After signing a contract for a door, I was expecting outreach with updates regarding my order and financing options. Not once did I ever receive a phone call about the status of my door. Instead, I had to call them consistently and ask questions about my order only to find out that they hadn't even processed it. Turns out, the owner didn't want to do the job because the sales rep underbid... and they wanted more money. Safe to say had I not proactively called, my order would still be sitting in limbo.

After speaking with the manager regarding my frustration with the entire process thus far, I wanted to cancel the order because they wouldn't honor the originally agreed-upon price. Later, randomly, I received an email from their financing department stating that my credit had been run. This was done without my consent. After hashing it out with the manager, I regretfully took him at his word that this would be rectified. Suffice to say, he was full of s***.

Long-story-short, 6 months of back and forth, only to end in complete disappointment. The installation of the door was careless and half-assed. They left debris everywhere, damaged my flooring, and left glue all over my brand new door.

If I could do it over, I'd pay them double the $$ NOT to do the job and hire a different company.

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