Best Windows Installations in United States

I have owned 7 houses and replaced every component. The recent installation of windows by Greco-Roman was the best contractor experience I have had in 40 years.

The care and precision along with clean-up and protection of our belongings was spectacular. In addition, the installers were courteous and highly professional

Finally,  they helped me with additional painting and cleanup at no charge. I can't recommend them highly enough.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

Hired Jeremy because I was referred to him through Jim and Dawn from Home Depot.  Jeremy came to remove the shower door and I paid him half of the agreed upon fee.  However, when trying to get him to come back and install the new shower door the guy kept rescheduling and he was not proactive with his communication.  I'd have to message him to ask what time he was coming and then he would have excuses why he couldn't come that day.  Lots of good contractors in Phoenix but this isn't one of them.

Very, very poor service, communication, and organization!  Riley came to my home to give me a quote to replace some windows.  He stated I would receive the quote that afternoon (July 2019).  I did not receive it, I waited a week called, he said his office would get it out that afternoon.  Once again, checked spam folder etc....nothing.  Called a few more times....why?  It was measured and finding a Milgard window company seems difficult, many I called only sell to contractors.  So I finally get hold of Riley again.  I told him if I did not get a quote that day I would assume they did not want my business!  No call.  But stupid that I am, I called again today...spoke with someone in the office who was pleasant and did at least return my call...Riley cannot even find my measurements said I probably should go with another dealer.   This is definitely not a company who wants your business.  AVOID!

This is a great company to install any glass needs that you may have. I needed a shower door installed. They came out on time and did an excellent job including cleaning up after the install. Josh did an excellent job.  I received a follow-up call to make sure everything went well. I would definitely use them again for any glass needs.

We had a great experience with Randy (sales) and Leo (installer) from Payless Windows. We had many options to choose from including different colors for framing in interior (white) and exterior (bronze). Leo's team did a beautiful job with the window install. We also had exterior stucco work that needed to be done and that was also excellent! The front of our house looks like it wasn't just torn up a couple of weeks ago. The team was punctual and professional. We would absolutely recommend doing business with Payless Windows!!!

You shouldn't waste your time. Called and said they would come Saturday.  No show, no call. Came another day 30 minutes early, because it was convenient for them. Said they would install Saturday.  No Show, no call. Called and they said they were busy finishing another job. Would come Monday. Monday came- no call,  no show.
I give up. Must be a side job because they really don't care about their customers, or their business.

Had to replace a patio screen door. Rep came out and measured for door. Took weeks for it to be made. Then when it came, it was put in backwards,out of plumb by 1 1/2, wouldn't close properly, screen material was loose. Eric the rep was rude and seemed to not know or care when concerns were brought up. Didn't have a vacuum to clean up. Took 1 1/2 hours to complete the job and charged us $70 more for thier mistake.

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

Explained the process if replacing windows.  Reasonably priced.   Installers were professional.

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

An update for my neighbors here with experiences so similar to mine it hurts. I have tried to work this out with UWD at least 8 times and as some here, zero communications despite clear breach of contract of bait and switch windows, two convicted dangerous drug and theft employees on my property represented as licensed, bonded and insured (which cost me $100K and one of them is on surveillance tape at 2 retail stores using my credit card information.  A more complete description below. UWD left no alternative but to file suit and that includes UWD who licenses retailers, scripts and markets for them.  First, I now find that UWD PHX does not have a legal existence now.  Please check for yourself: The Arizona Secretary of State shows that Universal Windows of Phoenix which was a trade name of AB Remodelers LLC has gone inactive as of July 8, 2021. I didn't pick AB Remodelers or know they existed until these issues.  My contract is from UWD for a Unishield Premium window - NOT Alside.  Now Desert View Remodelers, the trade name holder for Universal Windows of Las Vegas, is being substituted in on the AZ ROC license 307889 as the manager of AB Remodeling and Desert View is also the sole manager of AB Remodelers LLC .  I also discovered that on December 30, 2021 Great Day Improvements LLC acquired UWD, the headquarters who licenses the resellers.  I am not going to give up until someone is accountable.  My house is a disaster, devalued and whoever in Las Vegas has my entire payment.  DM me if you need additional details.  Improve?  Put someone honest in charge of this operation.

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