Best Businesses in Phoenix, AZ

First of all,  I am from Chicago and thought a screen is a screen!  I called to get 2 windows re-screened and was told there was a 4 screen minimum which was fine because I had 1 more window that could use a screen and another needed a frame and screen.  And was quoted 4 screens re-screened for $40 each which I thought was expensive but there were coming to me.  When the technician showed up, he said that price was for a bug screen not a sun screen which was $60 each and I thought it was a bait and switch!  I did have him make a new patio screen door $280 and re-screen the patio door $170 plus 3 more windows.  

And the total bill all of the sudden was $725.   I did ask for the other windows to get done and not till he left I just felt like I was ripped off consider he was at my place just over an hour!

If I had to do it again I would have taken my screens to a place that could do it then have them come to me!

A sun screen is a sun screen!

Expense lesson I learned!

Problem with solar panel the failure of the freeze safe prevention system water inside froze and burst the pipes burst beyond repair.
Water pouring like a water fall not sure how long happened 12/22/17 Jim owner came very quickly made sure water on and that I would have hot water. Reasonable price to come out.  Sent propsal for replacement 12/26/17  I have to wait for Home owner Insurance Adjuster to come out contacted insurance 12/23/17 Thank you so very much for making a situation go so smooth. Will use them to put in my solar panel and it's components.  Nice to have a company come out when they say they would and no hidden charges that hard to find these days.

My family and I had a great experience working with Phoenix Window Shades and team! He was very professional, honest and efficient. He gave us recommendations based on what would be for us vs. what's best for his pockets. The shades are durable and have helped lower our electric bill! I would recommend anyone looking for shades to Phoenix Window Shades!

From the beginning to the end of our quest for cleaner energy this company has been communicative, thorough and most of all did all they said they would. I would recommend solar from this company to any of my friends or anyone asking about solar companies. As we learned the hard way NOT all solar companies are alike.

I found DTL through the Home Depot Trusted Associates  Program.  I took estimates for installing 5 fans, 2 of which required installing new wiring, fan braces, and switches.  They were the second lowest bid out of 4, but because Home Depot had done a background check I went with DTL because nobody could be home while they did the work.  They arrived early, completed the work in a timely manner, and even installed an electric outlet on the ceiling of my back porch where I will be installing a TV.  I can attest to their professional work and expertise.  Need some electrical work done call these guys!

I just had my install completed.  Amanda made sure I was educated fully before making my decision.  The process and install went very smoothly.  My PM, Brian, was fantastic as well.  Every one of the products they carry are top quality.  This company is highly qualified and they do a flawless install.  Highly recommended!!

I highly recommend!!! I can't say enough about how the Elite solar tube lights have changed the feel of my home, it's no longer a dark cave and has a new welcoming feel with the lights. I no longer need to use electric lights during the day! Fast and easy to order and have installed. AND you get a tax credit when you install these, That's a Win!

It's been well over a year. So far the system has been reliable. ABP designed the system for break even on our electrical bill. While the production of the panels exceeds their estimate, we have gone from a $3,923.41 APS annual bill to $822.47. While we did not break even, we saved $3100.94.

My gripe a year after is that our salesman, John Himstreet out right lied to us about about pigeon problems. He did promise us a pigeon barrier which the company said they didn't offer. John told us that we shouldn't worry because there wasn't enough space underneath for the pigeons to access. Well, with wing and rain, we noticed large amounts of droppings around our house. Well I went up there last week and was shocked and disgusted to find piles of pigeon poo, dead birds and eggs. John is a pathological liar. Avoid, avoid, avoid! The pigeon service said that solar companies frequently lie about pigeon access. The company said a 3" gap is all that it takes. I wish I had known this when the system was installed. Plan on adding just over $1200.00 to get the work done!

Let me start by saying we bought a brand new house and waited 10 months to move in.  Our move in date was June 1st 2021.  Our experience began with James, our salesman, on Wednesday August 18th, 2021.  We discussed what kind of a system we needed and he was good at answering questions.  I got a good feeling from him but we were also looking at 2 other companies.  We met a few times after that and we ended up going with Bright Solar for 2 reasons.  #1 - good google reviews and #2 we agreed on an amount that would be given back to us at the end.  The amount was not as good as the other companies but we liked James and his presentation. We signed the papers on Sept 20th, 2021.
In mid-November James came to let us know that there was a problem with the employee at Bright Solar that handles the city permits and that it will take longer to get this done.
The city issued a permit around the 2nd or 3rd week of December.  That was 3 months after we signed the papers.  I looked on Peoria's (the city we live in) website and it said if everything is in order it takes about 3 days.
12/22 and 12/23/2021 - Crew came out to install.  Showed up over an hour late and it was a small group of young men.  A few hours after they started my young daughter noticed out her window that there were chipped tiles on the roof where they'd been walking.  I asked the supervisor what the policy is on replacing broken or chipped tiles and he said if they're more than half broke they would replace them.  Tiles were all new (house was just built and finished in May and we moved in on June 1st) when they got there and a lot were broken at the end of the 1st day.  I called and talked to Karen and she said they would replace any tile that was broke (this young lady was very pleasant to work with).  On the 23rd they arrived late again by at least an hour.  As they were installing the rest of the solar equipment one of the employees spilled the can of paint that I gave them to touch up the pipes they installed.  He spilled it all over the new (2 days old) concrete deck I just had installed and as he proceeded to spray it of his co-worker started bickering with him like they were children (like 2 young brothers would).  It was the only exterior touch up paint I had.  I asked ahead of time (a week before install) if one quart was enough and they told me that it was more than enough.  When they were spraying off the concrete, a little bit of the water mixed in with the paint changing the color (diluting it).  After the install I had a hard time getting the color matched to the actual house color because of that.  After he was done spraying the concrete off, he left the hose out and didn't put it back where he found it.
12/24/2021 - This is the day that it rained hard in Phoenix.  I had guests in from out of town for Christmas Eve dinner and by noon the ceiling in my dining room was leaking.  I tried to call someone before it got too bad but there is no emergency phone number (at the solar company) and the office was closed (Christmas eve).  There had been multiple days of rain since we moved in (mid monsoon season) with no leaks.  Finally someone got back to me around 2pm.  They sent someone out and he took a look at it.  Told me it was a faulty build by Pulte and that they'd send someone out in a few days to take a closer look.  
12/27/2021 - Talked to Victor and he said someone would come out between 8-9am.  They arrived at 11:20.  They looked at it and told me it was the builders fault so I went and called the builder and they said that since the solar company was on our roof it voided the warranty.  They (Bright Solar) offered to fix that one part of the roof but not my interior damage.  One of the owners got involved and called me.  He said they would fix the roof and talk to Pulte (the builder) to help with the cost of the interior damage and that they would cover it too if needed.  He seemed nice and was saying all the right things.  They replaced some of the tiles that were cracked but left a lot that were still cracked/broken and said they replaced all that needed replacing.  I informed Karen at the office that there were more tiles that were cracked and she said they would come back out and replace the rest.

12/28/2021 - City inspector came out and failed the inspection.  The ground wire was the wrong gauge (all the way down the side of the house) and the solar electrical box had standing water in it because it wasn't sealed right and there was no drain in the bottom.  

1/4/2022 - Spoke with Matt (one of the owners) and he said they would take care of the interior damage and that Pulte (the builder) wouldn't help out.

I have 2 more pages of the same stuff you see here but it's too long to post.  We have still not got this all completed and are waiting for them to reimburse us the cost of having professional roofers come out and repair the roof that Bright Home Energy broke.

I called trying to get a quote, and the owner, Dylan, answered and said "0-0-0, is that really your number?" and then abruptly hung up on me. I called back and a female answered with some random greeting. I told her I was trying to reach Dylan about some solar panels. She said "hang on" and there were clear sounds in the background of a bar. Dylan came back on the phone and I explained that I just called and was looking to get a quote regarding solar panels. He told me that he was now in the fried chicken business. Anyone looking for a serious business should steer clear!

If you had asked me six months ago, I would've given this company five stars. We have had this service for a decent amount of time now and I have very little complaints about the solar panel system itself.  What I do have drastic complaints about is the customer service at this company.  We actually liked our solar so much that we referred Vivint to a friend, they (supposedly) have a great referral program. Our friends had Vivint's solar panels installed on their home, and even received their referral bonus in a timely manner (if we referred them, they also got a cash sum as well).  As for our end of the deal, Vivint has consistently avoided and dodged my husband and I regarding our referral bonus.  I assure you I am not being dramatic when I tell you we have contacted them over 10 times regarding this issue. It's been a 5-6 month ordeal and still goes unresolved. Obviously you can't just decide you don't want solar panels on your roof after you have then installed! They're great. However, I will absolutely not be referring anyone else to Vivint until this issue is rectified. It's absolutely unprofessional and unacceptable to leave a client hanging for over FIVE MONTHS. You would think Customer Service could help us out, but sadly we have been "disconnected" three times in a row. Very disappointed, Vivint. Even if this were an issue of miscommunication, there is no excuse for the lack of response by multiple people on your  team.

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