Bright Home Energy

One year on-line.  Monday will mark one year of service from our Brite Home installed system  We will exceed the annual production estimate they gave us with one week left in the year.  No problems - all good!  Would do it again.

Let me start by saying we bought a brand new house and waited 10 months to move in.  Our move in date was June 1st 2021.  Our experience began with James, our salesman, on Wednesday August 18th, 2021.  We discussed what kind of a system we needed and he was good at answering questions.  I got a good feeling from him but we were also looking at 2 other companies.  We met a few times after that and we ended up going with Bright Solar for 2 reasons.  #1 - good google reviews and #2 we agreed on an amount that would be given back to us at the end.  The amount was not as good as the other companies but we liked James and his presentation. We signed the papers on Sept 20th, 2021.
In mid-November James came to let us know that there was a problem with the employee at Bright Solar that handles the city permits and that it will take longer to get this done.
The city issued a permit around the 2nd or 3rd week of December.  That was 3 months after we signed the papers.  I looked on Peoria's (the city we live in) website and it said if everything is in order it takes about 3 days.
12/22 and 12/23/2021 - Crew came out to install.  Showed up over an hour late and it was a small group of young men.  A few hours after they started my young daughter noticed out her window that there were chipped tiles on the roof where they'd been walking.  I asked the supervisor what the policy is on replacing broken or chipped tiles and he said if they're more than half broke they would replace them.  Tiles were all new (house was just built and finished in May and we moved in on June 1st) when they got there and a lot were broken at the end of the 1st day.  I called and talked to Karen and she said they would replace any tile that was broke (this young lady was very pleasant to work with).  On the 23rd they arrived late again by at least an hour.  As they were installing the rest of the solar equipment one of the employees spilled the can of paint that I gave them to touch up the pipes they installed.  He spilled it all over the new (2 days old) concrete deck I just had installed and as he proceeded to spray it of his co-worker started bickering with him like they were children (like 2 young brothers would).  It was the only exterior touch up paint I had.  I asked ahead of time (a week before install) if one quart was enough and they told me that it was more than enough.  When they were spraying off the concrete, a little bit of the water mixed in with the paint changing the color (diluting it).  After the install I had a hard time getting the color matched to the actual house color because of that.  After he was done spraying the concrete off, he left the hose out and didn't put it back where he found it.
12/24/2021 - This is the day that it rained hard in Phoenix.  I had guests in from out of town for Christmas Eve dinner and by noon the ceiling in my dining room was leaking.  I tried to call someone before it got too bad but there is no emergency phone number (at the solar company) and the office was closed (Christmas eve).  There had been multiple days of rain since we moved in (mid monsoon season) with no leaks.  Finally someone got back to me around 2pm.  They sent someone out and he took a look at it.  Told me it was a faulty build by Pulte and that they'd send someone out in a few days to take a closer look.  
12/27/2021 - Talked to Victor and he said someone would come out between 8-9am.  They arrived at 11:20.  They looked at it and told me it was the builders fault so I went and called the builder and they said that since the solar company was on our roof it voided the warranty.  They (Bright Solar) offered to fix that one part of the roof but not my interior damage.  One of the owners got involved and called me.  He said they would fix the roof and talk to Pulte (the builder) to help with the cost of the interior damage and that they would cover it too if needed.  He seemed nice and was saying all the right things.  They replaced some of the tiles that were cracked but left a lot that were still cracked/broken and said they replaced all that needed replacing.  I informed Karen at the office that there were more tiles that were cracked and she said they would come back out and replace the rest.

12/28/2021 - City inspector came out and failed the inspection.  The ground wire was the wrong gauge (all the way down the side of the house) and the solar electrical box had standing water in it because it wasn't sealed right and there was no drain in the bottom.  

1/4/2022 - Spoke with Matt (one of the owners) and he said they would take care of the interior damage and that Pulte (the builder) wouldn't help out.

I have 2 more pages of the same stuff you see here but it's too long to post.  We have still not got this all completed and are waiting for them to reimburse us the cost of having professional roofers come out and repair the roof that Bright Home Energy broke.

We contracted with bright home and they have not lived up to their sales pitch.

They were responsible to get approval from our HOA prior to installation.  They didn't even contact the HOA until we refused to move forward without an approval.  They said it was because they were doing "credit checks". Impossible since I am a cash customer.

They worked on my roof for the installation and represented that all broken tiles had been replaced.  When an inspector came after them they found that there were broken tiles which they had poorly attempted to fix.  

When we notified them of the issue they made excuses and told us they would not pay for a new inspection after they came back to fix their mistake.  They expected us to take their word that the work had been done.   Clearly that was not acceptable.  There person "in charge" Chris Arroyo didn't even have the authority to make the decision.  They later agreed to pay after I let them know of my intent to call the registrar of contractors.

Lastly, part of the installation crew showed up stoned.  Not what I consider safe for work on a roof.

There are so many choices for solar, don't make the same bad choice I did.

In my experience with them they have done their job poorly, lied and had delays that were secondary to their poor performance.

ALL of my claims can be backed up with 3rd party inspections

After reading their rebuttal we should leave it up to the customers.

As far as being rude.  When someone shows up on your roof unannounced they should expect an issue.  I was not notified of their arrival and make no mistake they were working for the company not me.  I requested to be called before anyone comes to my house.

I'm sure most people will Believe a homeowner with pictures and a home inspection rather than a solar company with a crew that comes stoned.  A homeowner that pays cash for his purchase or a door to door salesman that underperforms!

Maybe you should spend a little more time managing your employees instead of making excuses.

The timeline I provided is correct with information directly from the HOA documenting your lack of attention to the approval!  I called the HOA and they had no submission from you until I called them.

I didn't solicit you company, you showed up on my door so any time that  I gave your sales man he should appreciate.  He did just show up at my door unannounced.

You are correct that  I do post both good and bad reviews.  When a business performs poorly it is the best way to protect other consumers.  It is also a way to get the attention of "management" which this certainly did.

I will make sure any and all potential clients in my neighborhood know of my experience.

You just be hugely successful as you only had 3 reviews.  Family members?

We had our roof fully replaced in 2021 and Doni, our roof guy, talked to us about solar and we haven't looked back. The process though took a little longer (due to production of parts out of control of the solar company) it was such a smooth and easy process and we understood everything as it all was happening. They are in contact with you consistently every 2 weeks throughout the process even if there is no update, they let you know that. That's also not to say they wouldn't gladly take your calls in between then because they did for me and always with such grace and kindness. Austin Orso was absolutely fantastic throughout the whole process and always answering my calls and emails. When our subpanel was installed, our ac tripped accidentally on the panel, and he sat on the phone with me 2-3 times to help me figure out why the ac wasn't working (before we knew it was just the tripped panel). He checked in and made sure we were good to go and it was even like 10 minutes to closing of the office. The Install team was very professional and respectful of my property and the foreman made a few trips back to ensure our inspection went smoothly. THIS place is your solar company, great incentives when we signed up, but more so, the customer service driven kind of attitude is so refreshing.

They did a wonderful job in our solar and new roof installation. They cleaned up afterwards and we very response on the phone and email

Dont sign anything till you get your actual drawings done! We never got drawings from them! We told them we wanted to hold off for now and then we get a phone call saying we owe them $500 for canceling!  We asked them to wave it for us but they said they would have to do it for everyone!

Great people to work with. They are very knowledgable of solar and provided all the information needed to make the difficult decisions. They were patient and didn't push, but more so influential by their understanding of how to treat others. The other products they offer are so much different than other companies, but make a lot of sense when trying to create a cleaner and more efficient home. They know their policies and the best option for each customer. I'll be giving them referrals for sure.

Everything was done professionally and in a timely manner. Tate was awesome in describing the benefits of having solar and what it means for the equity in my home. The panels are sleek and are top notch. They are all black with none of the white lines those older ones have so they look really cool. Definitely recommend since you also get a pretty big tax credit for getting solar. Very pleased with Tate and the company as a whole.

Great company and great experience! Definitely recommend to anyone looking for an alternative beyond their utility company.

These guys were really great to work with. I never thought I would get solar after all of the negative things i had heard about it, but I'm glad these guys were able to change my mind! A year ago Keaton came to my house after helping a few of my neighbors set up their systems to see if I was interested. I was skeptical but I sat down with Keaton and he gave me a break down of how solar would work specifically with my house, and the savings seemed to be good to be true. A year later and everything he promised came true! The install went great and I've saved over $1000 compared to the year before. Great company all around!!

Bright Home does everything to help save you money except blow smoke up your butt. Professional, thorough and the attention to detail is outstanding. Look no further than these guys.

If you're looking for a professional solar job with the best pros in the Arizona area then you need to request your consultation with Volt Solar Pros. They are completely transparent and will give you the best options to customize to your house and make you save the most money moving forward. With so many other solar companies out there. I wouldn't choose any other one with how these men and women conduct their business with very friendly neighborhood approach.

5 stars! I can't say enough about their sales and installation process. These guys really know what they are doing.

When they came to my door, my first instinct was, "Great! Another stupid sales pitch". I wasn't going to answer the door until my son yelled, "Mom, someone's at the door! They look like weirdo's". Granted, he's little. At that point, I HAD to answer the door. In the end, I'm glad I did. I have been interested in solar for a while, but no one gave me that, "Let's do this" feeling, until those two awesome gentlemen explained what they did. They are NOT pushy by any means. That was another contributing factor when making my decision. I am extremely happy I did. They walk you through everything step by step. It's not a, "You signed we're out of here." I am so glad I waited! Those men were incredibly friendly and very easy going. Thanks a ton guys! I have solar at a great price! So long, APS!