Best Businesses in Arizona

There is probably not enough space to detail our horrible experience. I've waited almost a year to leave a review because I wanted time to pass so I could calm down and gather my thoughts. I almost decided not to leave a review in fear of what the owner may do in retaliation but one needs to be left.

We visited Brandi Carpet at the end of May 2020 after our upstairs had a flood. After going to multiple other flooring companies we chose to go with Chris and Brandi carpet as he said he was having ZERO issues getting products like other companies kept telling us. (We were in middle of a pandemic) after asking Chris multiple times he assured us it would be no problem. We picked out our flooring, scheduled install date and paid our deposit promptly.  

Fast forward to a few days before the scheduled install date. Chris contacts us to let us know he would need to push us out a week or two as the product had not arrived yet. I was annoyed but also knew it was something he could not control. Even though he told us over and over that there would
Be no issues getting the material. As annoyed as I was I said ok. We scheduled again for the only week we had available before summer travels. .We were told the installer would be at our house around 7:30am. My husband took the day off work. Around 10am he finally shows up. Starts to unload and let's us know he has the floor material but the wood for our stairs was not ready. First off, why are we first heating this the day of the install??? Why was material not confirmed days before?? The installer knew how upset we were and called his boss who then called us with nothing but excuses. The installer stood around And waited then told us he would be back because he didn't have any of his tools with him to get started. Who comes to install flooring with no tools??? He leaves and finally shows back up around 12:30pm. Talks again for 30 minutes then finally gets started. Tells us he will be done by Wednesday. I'm already so upset and just want him to get to work. Half a day was completely wasted. To make a long story short the job dragged on until that Friday and we still had no ETA  on when our wood for the stairs would arrive. Fast forward a few weeks abs that finally shows up. Same installer shows up and again does not have all the tools and stuff he needs so he leaves and comes back . Works for about an hour, hurts himself and leaves to go to urgent care. Returns again later that afternoon and apologizes and says he will work until whenever he has to to get the job done as he knew how angry we were abs just wanted it done. Well, he calls it a day at 4:30. Day 2 of stair installation we had some gals that my husband said were unacceptable. Calls Chris the owner who then comes to my house with nothing but an attitude. No apologies for what a mess this has been. Was rude and pompous and speaking down to me. I'm sure there is a lot I left out but if I can remember this all a year later it was for sure an awful experience that I could never forget. In the end all we wanted was an apology and then to make this bad situation right which was never done. Chris treated us horribly and has some of the worst customer service I have ever experienced. He will tell you everything you want to here to get your business then after that he does not give a crap about how he treats his customers. I recommend staying far away from this place.

Excellent job carpeting a tricky stairwell. Fair prices, quick and communicative. Would definitely consider for future projects.

5 stars all the way.

- Started with a pleasant phone call to get an in-home estimate.

- Sales rep arrived on time. He was very pleasant, presented all options and gave me a very fair and competitive price. I was impressed enough to sign up on the spot, didn't event care about getting other quotes at that point.

- Crew arrived on time, were all very pleasant and did a PHENOMENAL job. My tiles never looked better. What a difference does recoloring the grout makes. It looks like I have new flooring now. I am in love with my travertine tiles now and  to think that only a few days ago I was thinking of demoing and replacing all of it! I am so glad I didn't.

Overall this company is very highly recommended. They are very punctual, they do a great job, and they do it all (Cleaning, polishing, grout recoloring, fixing chips..etc).

Metro Concrete installed a complete front patio and overlay on my front driveway.  They were on time and on schedule for every appointment, and the job was done in a timely manner.   I am so happy with the finished product.  Thank you for all your help, making my front yard look amazing.  I will recommend them to everyone.

From the time I walked into the showroom, I was treated with respect.  Matt showed me various types of carpet and, since he had been to my house to measure, was able to steer me towards the kind of carpet I needed for my home.  I also worked with Patti and Lisa who were knowledgable and answered all of my ongoing questions.  I had so many questions and really didn't know anything about carpet or pads.  They were patient and shared their knowledge without hesitation.  I would highly recommed this company, in large, due to their staff.

Can't say anything bad about them. Prices are competitive, work is done professionally, owner is responsive and doesn't make you feel like a thorn in his side if you point out changes you'd like to make. I'm an unreasonably picky customer but Flavius went above and beyond to work with me. Kitchen and dining floors look fantastic now

Kyle was amazing to work with! He was very flexible with my schedule and the other work being done at the home, and his attention to detail was outstanding! He kept in touch at each step and was very personable with everyone in my family. Totally recommend and would use again!

We used the Nextdoor app, to ask our neighbors for flooring recommendations. European Design Flooring was highly recommended. We initially got estimates from three different companies. We went with European Flooring for three reasons. 1. Competitive Pricing. 2. More Flooring Inventory Selections. & 3. Marin, the owner seemed extremely knowledgeable. That is the process we came to working with Marin at European Flooring. Now, let me tell you why I am taking the time to write a review. Everything Marin quoted us from price, installation time and quality of work....met ALL of our expectations! We replaced outdated travertine floors and carpet with a wood-look luxury vinyl. Not only does our house look brand new, but the flooring is toddler & dog tested and is very durable. We would recommend Marin and his team to anyone!

Five star contractor! Mark, Paul, and the rest of the crew were great. Project was started on time and completed on budget. Absolutely pleased with the work and I am scheduling some additional work now.

We stopped in the store to order carpet.  I couldn't recommend Roy more! I told him exactly what I was looking for, he pulled samples, explained what he recommended about the selections, and wrote up our order efficiently.  

If you are looking for flooring, go to Baker Bros and ask for Roy!

What a company! From the initial call to get everything going to the install was flawless.  Can't say enough of how easy the process went.

I would use Abel Carpet again!  I was looking to get new carpet in my entire house.  I priced 2 other companies and found that Able Carpet and Rick were not only very competitive in prices but gave me the best customer service.  Working with Rick was a pleasure.  He was no pressure, worked with our schedule for installation and fixed the one and only problem we had very quickly, he wanted to make sure I was happy with everything, and the way it turned out.  If you are considering flooring, this is the place to go.

I would highly recommend Andrew and his company.  Honest, reliable and does fantastic work.

HIGHLY RECOMMEND!!
Anthony is respectful, enthusiastic, knowledgeable, very responsive and does whatever it takes to get the job done on-time and in the highest quality.  You may have to wait until his schedule opens up as he is a one man show and very busy.  I can tell you sincerely that he is well worth any wait that you will have.  Have full confidence that Anthony will give you a fair price for an exceptional job well done.

My wife and I worked with Scott on installing wood floor tiles and they did a fantastic job.  Their installer showed up on time, cleaned up when he was done, and delivered a top notch installation.  My home was built in 1956 and the floor had major leveling issues.  They leveled the floor to the point you couldn't tell that there was ever an issue! If you're doing any kind of flooring, I highly recommend going with Bentley.  We will be using them again in the future.

Daniel and his brother did an incredible job on our stair railing. They were able to knock it out in 2 days and got every detail right. The materials they used were high quality and was solidly built. They were very easy to work with and made sure everything was to our liking. Would recommend to anyone looking to install new stair railing!

I love this company! After a bad experience three years ago with another flooring company, I was nervous, but everyone I worked with from concept to scheduling and installation was professional,  honest, and hard working.  The work they did is amazing, and they finished a day AHEAD of schedule! Thank you, Dynamic Floors, for restoring my confidence in flooring contractors!

Spicegirl Remodeling transformed my guest bathroom and put new tile in 4 bedrooms. Erika did a great job staying in our budget and she had great communication throughout the project. I love my new bathroom and floors, thank you Erika and Rosa!

I see in reviews, a lady didn't get reference from Martin.  I have since told Martin he may give out my cell number by request.  I was 100% satisfied by the workmanship and courtesy of his team.  He is a busy business and communicates via text.  I am sure if you text him, you will get a reply back.  I am already saving my money for the next project for Martin at my house.

After spending nearly a year shopping around, looking at reviews of companies with the BBB and ROC, going back and forth to get tile samples, carpet samples, walking on the tile samples, the carpet samples, etc., I finally hired Arizona Flooring Solutions to remove and install new tile, do the grout work (for which I paid extra because I wound up buying the tile elsewhere) and also to install new carpet padding and Stainmaster Xtra-Life carpet I bought from them. That was in mid-January. I hired them because I was told again and again that the guys doing the work in my home would be employees of Arizona Flooring Solutions rather than subcontractors. In fact, I clarified this over and over again with one of the owners, Brian, who apparently outright lied to me by insisting that these guys were and are employees of Arizona Flooring Solutions.

So here it is just six months later and tthere are definitely hard spots I feel when I walk on the carpet barefoot, and I have been thinking I'm overly sensitive or have weird feet, but now other people can feel these hard spots too when they're barefoot.

Also,  I find that while wiping up a spill on the part of the tile that is abutting the carpet, if the 100 percent cotton rag gently touches an edge of the carpet, some of the fibers and the lamination on the back of the carpet comes out.

Stupidly, I trusted that one of the tile installers knew what he was doing and had experience with all aspects of tile install (like I stupidly trusted the carpet installers, Victor and Maurice) who told me that I did not need to seal the grout. All over the Internet and everyone I've spoken with tells me that the guy had no clue what he was talking about. The grout needs to be sealed. So I will have to re-grout and then have the grout sealed since the grout is white. But again, the guy, Corey, apparently lied to me too. I, as the customer ... er, contractor, should have insisted that they seal the grout and that the grout must be sealed; then I should have shown them how to do it.

Apparently, they also don't know how to properly remove a toilet from the flange, to bolt it in properly or to keep the valve at the wall from leaking. They didn't even know how to break off the screw of the bolt that keeps the toilet seated in the flange and correctly fit toilet bolt caps over the top of the screw. So the toilet flange is bent and I will have to hire a plumber to correct all their shoddy "work". I guess I should have asked whether they knew what they were doing. I also should have asked Brian whether I was to be the contractor on the job because that is not addressed anywhere in any of the contracts or forms nor did Brian tell me I needed to ride those guys and constantly question them as to their skill, knowledge and experience, along with showing them videos and providing them with written how-tos on doing the job for which I hired the subs and paid Arizona Flooring Solutions.

When I call Arizona Flooring Solutions, which is advertising weekly, I get a message that their "voice mailbox is full". I don't want to go in person and fight and argue with them, so I contact Stainmaster.

Stainmaster can't reach the owners of the company either, so they give me the phone number for the mill that actually attaches the lamination (backing) to Stainmaster's fibers, a company called Gulistan. They also give me the name of the local sales rep for Gulistan ... who supposedly deals with Arizona Flooring Solutions.

I now know that at least one of the owners of AZ Flooring Solutions, Brian, lied about almost everything I asked him (which is "lucky" for me because it means that the company's contract is null and void). But I didn't find this out until the other owner, Jason, who had shown up with the guys to do the work at my house, left and I asked the guys straight out, "Are you subcontractors or are you employees of Arizona Flooring Solutions?" They told me they were, as I had suspected from the start, subcontractors, not "employees of the company", as Brian insisted at least a dozen times.

But they had already started the work, and it was/is good. Except for the non-sealing of the tile. The carpet installers/subs didn't do anything right, and I actually am still finding nails sticking up from the tackstrip coming through the padding and the carpet. That's not how this should be.

I would advise everyone never to use Arizona Flooring Solutions. They are the worst company I have ever dealt with. I will never deal with them again, no matter what their prices are. They are the worst.