Best Businesses in Arizona

Wow, these people are beyond bad. Booked 13and of carpet a month in advance, and they were a no show, even tho we told them it was critical that they be there, and that was the only reason we bought their overpriced stuff. They were a no show. Unfortunately we gave them a second chance and have regretted every minute of it. No one showed up the second day but a bedraggled worker fresh off another job, worn out and pissed off. When his helper, that he said was worthless showed up, he left shortly after. We had to beg his guy to stay, and I mean beg so we could get this done. In the meantime our pets were locked in a back room for two days, and yet again because, they laid tack strios all over the house including doorways, making it unusable. The owner didn;t even know if anyone was showing up the next day. We finally got the stuff laid only to have it immediately come loose. bad seams and lumps. The first attempt to have it fixed was once again a bust, as the crew didn't show. The owner seems mistified when you confront her about it, but then explains that they don't 'work' for her. If you sell installed carpet, shouldn't they? Take two... we used her salespersons technique of making them select, he will ask which you choose if your life depended on it. It is carpet for god's sake...and they showed only to have a bad job yet again. The third time the guy did okay, but we wanted them to fix the chunks they took out all over our baseboards. I asked them for this and got an email last night saying she hoped to schedule something today. We tried to hang out so they could make it, planning around them, but no call. The usual crap from this company. I was promised a discount for rebooking with them, but now it is contingent on me pulling any bad reviews. They even have that in the contract that her husband brow beat me into pulling, He interrupted a call from his wife to tell me to get on the computer and 'help' to take down my review. but don't bother with customer service
promised except to whine that it isn't their fault and they are so so very sorry.

I've had these guys do tile work in our rental house, Payson house and Valley house.  I've been happy with all the work done  The Payson house had some exceptional challenges and the results were perfect.  Good group of guys, I would recommend them.

Reliable, professional, and honest. It's such a relief to find a company who works with different trades and things are done professionally - folks are communicative, punctual, clean, friendly. Such a rarity!

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I would recommend Prevail Concrete & Coatings to anyone looking to improve their driveway, garages, or any type of concrete flooring! They are efficient and professional. I am impressed with my experience and will definitely be using them for future projects.

A friend asked for recommendations for flooring companies and I realized I have not reviewed Shiloh Floors even though they did extensive work at my place in 2015! So here it is:
Lee is absolutely super great! His guys installed my floors after the flood from the alcoholic ditz upstairs! He came with a truck FULL of samples, and that's after I gave him a detailed description of what I liked! Within those constraints he brought a boat load of samples. Spent better part of one day while I was making a short list. Then he gave me five that made a short list to put on the floor and see them in different light over the next few days! His workers were courteous, efficient, so darn precise, I can't say enough about how amazing their job is!!!!! Also, since I'm on the ground floor, it's cement slab. So, he suggested an industrial type underlay both for insulation and comfort, like what you would put in a ballet studio so you have floors that "give." it's a floating engineered wood flooring, dark, wide planks, GORGEOUS!!!!
Three years later, and it looks absolutely the same as it did when it was installed. No movement, no gaps, precise and wonderful. I highly recommend Lee and his Shiloh Floors to everyone.

I went in to the Camelback location twice and did NOT get approached with a friendly smile or an offer to help. Two guys and no customers in the store. This is clearly a leadership mistake, if you want sales than approach your potential  customers!

They need to scrap ALL employees and get people that actually want to make money. Their approach to business is all wrong. Don't waste your time.

Called to schedule an estimate for a 7100 square foot office space to redue all tile and carpet.  Lady with accent answered the phone very rudely and when I asked to speak to a sales associate she ask me "for what?"  ummm flooring maybe.  Not a good start and decided not to go any further.

Worked with Vanessa last year to do carpet in one of our bedrooms and also Coretec HD in a couple separate areas in the home. We went to a bunch of different flooring stores and found their prices to be EXTREMELY competitive compared to some of the competition (I was almost worried at how affordable everything was). For the record, we're talking about 4 digit price differences in our case.

Install came and went with no hitches whatsoever. We ended up needing one more box of material when we were short a few planks but this was quickly taken care of with no extra charge. I honestly preferred this approach to places that seem to quote you WAY too much material to simply run up your price (plus do you really want a bunch of flooring you likely never will need sitting around in your garage). Installers were professional, timely and did a good job overall.

We plan on doing a few more projects with them this coming spring to finish off a few areas in our house we want to swap around.

Great experience and great price! My backsplash turned out exactly how I wanted and they knocked it out in a couple days. Would definitely book them again if I have another tile job

Highly recommended! Very competitive with pricing and communicative throughout the entire project. This team was able to come out promptly, provide a quote and complete installation with just a matter of 2 to 3 weeks. Outstanding quality cabinets with attention to detail during installation.

After contacting them they called to set up a quote within the hour. Lisa showed up measured and got the name of the tile we wanted. A few days later she emailed a quote since we could get the tile cheaper at AZ Floor and Decor we bought the tile from them and AZ Floors did the install. The install cost was a little higher than I wanted to be but after reading their reviews I thought you have to spend money to get quality work plus we were having a lot of ceramic tile and some carpet torn out. Original quote was 5 days total, 3 for demo 2 for laying the tile. Supposed to start on a monday got a call from sales person that they cant start till tuesday, ok no big deal. Start Tuesday with demoing the tile, it took them all day to remove just the tile, not sure if this is on par or not. Next day we were not there as they continued to work so no clue when they showed up to work but when I got off work I got there around 2 and they had grind down about 10 sqft of the thin set. Which they were having problems with my breakers tripping but if its not working why continue to try it move on to something else. They only started ripping up the carpet when I mentioned it. Next day again no clue when they got there but they were able to keep a breaker not sure what was going on there. They got about 1/3 of the thin set up and jack hammered some of the other but not completely flat. Friday got a call from the sales person telling us they would be charging us for an extra day due to the thin set taking so long..... yeah not too happy about that but work continued as they finished grinding the thin set. Saturday it was ready for tile install they did finish laying tile in one of the kids room and cut tile for the next room. Monday comes and they showed up early finish laying tile in two of the four bedrooms so three bedrooms have tile in them if you are counting at home, oh and they left before 1. I ask them to start grouting the next day of what they got installed so I can put my kids' rooms back together. Tuesday they grout and me and my wife go into the store to talk about whats going on. Our sales person wasnt there so I talk to someone else. After asking when our floors would be done the person we talked to asked how long have they been working and when we would be moving in. After I told her it had already been a week and we were living there her face changed and said ok wow yeah I will have your sales person call you. We get home and the lead guy working on the tile tells me they would be bringing in another set of guys to get this done. Later that night we get a passive aggressive text from the sales person basically stating that they had run into problems with our house and we need to be patient, ok maybe it wasnt passive aggressive but thats how i took it, but they continued to work and the floors finally got done that Thursday with the extra crew. So 5 days of work turned into 9 days and we paid for them to move our furniture and move it back after, they moved the couches and entertainment center they asked if I was good so they can leave. Looking at it now I wish I would have hired someone from craigslist to do it, the quality of work probably would have been the same.

Customer Service - 1 out of 10
Quality of work - 6 out of 10
Timeliness - 1 out of 10
Would never use them again would not recommend anyone to use them.

The appointment maker was very nice and friendly and immediately called me back to schedule an estimate.  I was very disappointed when no one showed up for my scheduled hour long appointment.  I called, and the receptionist was very friendly (again) but claimed that Sam was stuck in a meeting and needed to reschedule.  I like to think that I am flexible, but I think that if you're going to be one hour late for an hour long appointment, you could step out of the meeting and let me know if not before, at least during.  Very disappointed.  The receptionist apologized and offered for him to come the next day, but I declined because I didn't want to start a major master bath remodel with someone who can't call/email/text/anything before or even within the hour they are supposed to be at my home.

Zona did a wonderful job at removing the mold from my new house. They went above and beyond to get the job done. Their workers are very polite and very helpful. Even offered a few ideas for repair to make my new experience a easy one. Thanks Zona for all that you do.

Quick and easy process from estimate to scheduling to service call.  Shower grout repair looks like brand new.  All granite countertops were cleaned and polished to a high shine.  Professional service from start to finish!

Despite what others say, please do your homework first.  This guy (Mike HRafi/Michael HRafi is a true con artist and will lie, cheat and steal.  I first purchased carpet from him and he did a good job.  I then hired him for another job and he outright took my money and said that the contractor he hired went bankrupt, only to find he never hired a contractor, and manufactured and altered receipts.  I am warning you, he is not a nice person.  He comes across as a caring, concerned and savvy business person; he is nothing short of a con artist.  You can call me if you like to get more information.  My number is 281.300.8282. I just don't want you to get scammed like he scammed me.

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