After spending nearly a year shopping around, looking at reviews of companies with the BBB and ROC, going back and forth to get tile samples, carpet samples, walking on the tile samples, the carpet samples, etc., I finally hired Arizona Flooring Solutions to remove and install new tile, do the grout work (for which I paid extra because I wound up buying the tile elsewhere) and also to install new carpet padding and Stainmaster Xtra-Life carpet I bought from them. That was in mid-January. I hired them because I was told again and again that the guys doing the work in my home would be employees of Arizona Flooring Solutions rather than subcontractors. In fact, I clarified this over and over again with one of the owners, Brian, who apparently outright lied to me by insisting that these guys were and are employees of Arizona Flooring Solutions.
So here it is just six months later and tthere are definitely hard spots I feel when I walk on the carpet barefoot, and I have been thinking I'm overly sensitive or have weird feet, but now other people can feel these hard spots too when they're barefoot.
Also, I find that while wiping up a spill on the part of the tile that is abutting the carpet, if the 100 percent cotton rag gently touches an edge of the carpet, some of the fibers and the lamination on the back of the carpet comes out.
Stupidly, I trusted that one of the tile installers knew what he was doing and had experience with all aspects of tile install (like I stupidly trusted the carpet installers, Victor and Maurice) who told me that I did not need to seal the grout. All over the Internet and everyone I've spoken with tells me that the guy had no clue what he was talking about. The grout needs to be sealed. So I will have to re-grout and then have the grout sealed since the grout is white. But again, the guy, Corey, apparently lied to me too. I, as the customer ... er, contractor, should have insisted that they seal the grout and that the grout must be sealed; then I should have shown them how to do it.
Apparently, they also don't know how to properly remove a toilet from the flange, to bolt it in properly or to keep the valve at the wall from leaking. They didn't even know how to break off the screw of the bolt that keeps the toilet seated in the flange and correctly fit toilet bolt caps over the top of the screw. So the toilet flange is bent and I will have to hire a plumber to correct all their shoddy "work". I guess I should have asked whether they knew what they were doing. I also should have asked Brian whether I was to be the contractor on the job because that is not addressed anywhere in any of the contracts or forms nor did Brian tell me I needed to ride those guys and constantly question them as to their skill, knowledge and experience, along with showing them videos and providing them with written how-tos on doing the job for which I hired the subs and paid Arizona Flooring Solutions.
When I call Arizona Flooring Solutions, which is advertising weekly, I get a message that their "voice mailbox is full". I don't want to go in person and fight and argue with them, so I contact Stainmaster.
Stainmaster can't reach the owners of the company either, so they give me the phone number for the mill that actually attaches the lamination (backing) to Stainmaster's fibers, a company called Gulistan. They also give me the name of the local sales rep for Gulistan ... who supposedly deals with Arizona Flooring Solutions.
I now know that at least one of the owners of AZ Flooring Solutions, Brian, lied about almost everything I asked him (which is "lucky" for me because it means that the company's contract is null and void). But I didn't find this out until the other owner, Jason, who had shown up with the guys to do the work at my house, left and I asked the guys straight out, "Are you subcontractors or are you employees of Arizona Flooring Solutions?" They told me they were, as I had suspected from the start, subcontractors, not "employees of the company", as Brian insisted at least a dozen times.
But they had already started the work, and it was/is good. Except for the non-sealing of the tile. The carpet installers/subs didn't do anything right, and I actually am still finding nails sticking up from the tackstrip coming through the padding and the carpet. That's not how this should be.
I would advise everyone never to use Arizona Flooring Solutions. They are the worst company I have ever dealt with. I will never deal with them again, no matter what their prices are. They are the worst.
